Avaya Communication Manager Administrator's Manual page 714

Hide thumbs Also See for Communication Manager:
Table of Contents

Advertisement

Screen Reference
Attendant Console x
This is a display-only field when the screen is accessed using an administration command such
as add or change.
Auto Answer
Valid entries
all
acd
none
Console Type
Enter this console's intended use. There can only be one night-only or one day/night console
in the system unless Tenant Partitioning is administered. Night Service is activated from the
principal console or from the one station set per-system that has a nite-serv button.
Valid entries
principal
day-only
night-only
day/night
COR
Valid entries
0 through 95
714 Administrator Guide for Avaya Communication Manager
Usage
Entering all in this field indicates an incoming call to an
idle attendant will be answered automatically without
any action (no button presses required) by the
attendant.
Entering acd indicates only ACD split/skill calls and
direct agent calls can auto answer. Non-ACD calls
terminated to an attendant console with Auto Answer
set to acd ring audibly.
Entering none causes all calls terminated to this
attendant console to receive some sort of audible
ringing treatment.
Usage
Puts the attendant console into night service.
Will not get night service calls.
Handles only night service calls.
Handles day or night service calls.
Usage
Enter the class of restriction that reflects the desired
restriction.

Hide quick links:

Advertisement

Table of Contents

Troubleshooting

loading

Table of Contents