Avaya Communication Manager Administrator's Manual page 248

Handling Incoming Calls
2. Type a description for this VDN in the Name field.
In our example, type Sales Department.
The information in the VDN Name field appears on a display telephone. This allows the
agent to recognize the nature of the call and respond accordingly.
Tip:
The VDN Override on the
Tip:
operation of the display.
3. Enter the vector number.
In our example, type 11.
4. In the Measured field, indicate how you want to measure calls to his VDN.
In our example, type both (for both CMS and BCMS).
Tip:
BCMS must be enabled to use both. Use display system-parameters
Tip:
customer-options to see if BCMS is enabled.
5. Press Enter to save your changes.
Viewing vector directory numbers
To see the VDNs already associated with your vectors:
1. Type list VDN and press Enter.
The Vector Directory Number
Figure 104: Vector Directory Number screen
list vdn
Name
Tech Support
Customer Serv.
New Orders
2. Each VDN maps to one vector. Several VDNs can map to the same vector.
248 Administrator Guide for Avaya Communication Manager
Vector Directory Number
screen appears.
VECTOR DIRECTORY NUMBER
VDN
Ext Ovrd COR TN Num
5000 y 59
5001 n 1
5002 y 23
screen controls the
Vec Orig
Meas Annc
1 234 none 301
1 1 none 302
1 5 none 303
Event
Notif Skills
Adj 1st 2nd 3rd