Setting Console Parameters - Avaya Communication Manager Administrator's Manual

Setting Console Parameters

You can define system-wide console settings on the Console Parameters screen.
For example, if you want to warn your attendants when there are more than 3 calls in queue or
if a call waits for more than 20 seconds, complete the following steps:
1. Type change console-parameters and press Enter.
The Console Parameters
Figure 55: Console Parameters screen
change console-parameters
Calls in Queue Warning: 5
Attendant Vectoring VDN:
2. In the Calls in Queue Warning field, enter 3.
The system lights the console's second call waiting lamp if the number of calls waiting in the
attendant queue exceeds 3 calls. Click Next to display page 2.
3. In the Time in Queue Warning field, enter 20.
The system issues a reminder tone if a call waits in the attendant queue for more than 20
seconds.
4. Press Enter to save changes.
Note that some of the settings on the individual Attendant screens can override your
system-wide settings.
screen appears.
Attendant Group Name: OPERATOR
COS: 0
Ext Alert Port (TAAS):
CAS: none
IAS (Branch)? n
IAS Att. Access Code:
Backup Alerting? n
CONSOLE PARAMETERS
Night Service Act. Ext.:
IAS Tie Trunk Group No.:
Alternate FRL Station:
DID-LDN Only to LDN Night Ext? n
Setting Console Parameters
Page 1 of 4
COR: 0
Attendant Lockout? y
Issue 1 June 2005 173