Managing Vectors And Vdns - Avaya Communication Manager Administrator's Manual

3. In the First Announcement Extension field, type the extension of the announcement you
want callers to hear.
In this example, type 1234.
4. In the First Announcement Delay (sec) field, type the number of seconds you want the
caller to wait before hearing the first announcement.
In our example, type 20.
Tip:
If you set the delay announcement interval to 0, callers automatically hear the
Tip:
announcement before anything else. This is called a "forced first announcement."
5. Press Enter to save your changes.
You can use the same announcement for more than one hunt group.

Managing Vectors and VDNs

This section provides an introduction to vectors and Vector Directory Numbers (VDN). It gives
you basic instructions for writing simple vectors.
!
SECURITY ALERT:
Vector fraud is one of the most common types of toll fraud because vectors route
SECURITY ALERT:
calls based on the Class of Restriction (COR) assigned to the VDN. See BCS
Products Security Handbook, 555-025-600 for more information.
This section references announcements, hunt groups, queues, splits, and skills, which are
covered in detail in other sections of this book. You can also find information about these topics
in the Avaya Communication Manager Call Center Software Call Vectoring and Expert Agent
Selection (EAS) Guide, 07-300303.
Note:
The Client Room field on the Class of Service screen will affect VDN displays.
Note:
If a local station that has a COS with the Client Room field set to y calls a local
VDN, the agent's display that receives the call will look as if it is a direct station
call rather than the expected VDN display of "station name to vdn name."
Managing Vectors and VDNs
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