Coverage Path - Avaya Communication Manager Administrator's Manual

COR
Enter the Class of Restriction for the agent. Valid entries are 0 to 95. Default is 1.

Coverage Path

Enter the number of the coverage path used by calls to the LoginID. Valid entries are a path
number between 1 and 999, time of day table t1 to t999, or blank (default). This is used when
the agent is logged out, busy, or does not answer.
Direct Agents Calls First
This field replaces the Service Objective field when percent-allocation is entered in the Call
Handling Preference field. Enter y if you want direct agent calls to override the
percent-allocation call selection method and be delivered before other ACD calls. Enter n if you
want direct agent calls to be treated like other ACD calls. For more information, see the Avaya
Business Advocate User Guide.
Login ID
Display-only field. Contains the identifier for the Logical Agent as entered on the command line.
Login ID for ISDN Display
Enter y if the Agent LoginID CPN and Name field is to be included in ISDN messaging over
network facilities. In this case, the physical station extension CPN and Name is sent. Default is
n.
Logout Reason Code Type
Valid entries
system
none
Usage
Default. Settings assigned on the Feature Related
System Parameters screen apply.
Enter none if you do not want an agent to enter a
Reason Code when logging out.
Agent Login ID
Issue 1 June 2005 697