Avaya Communication Manager Administrator's Manual page 156

Managing Telephone Features
More information
Before a user can enter the TSA Admin mode, their telephone must be completely idle. After a
user presses the Admin button and enters a security code (if necessary), they are prompted,
via the telephone's display, to choose features to administer to buttons on their telephone.
The user can add, replace, or delete any of the following feature-button types from their
telephone.
CDR Account Code
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Automatic Dial
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Blank
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Call Forwarding
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Call Park
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Call Pickup
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Directed Call Pickup
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Group Page
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Send All Calls
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Toggle Swap
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Activate Whisper Page
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Answerback for Whisper Page
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Whisper Page Off
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End-user button changes are recorded to the Communication Manager server's history log so
that remote services can know what translations are changed.
Fixing problems
When a telephone is in the Admin mode, the telephone cannot accept any calls — the
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telephone is treated as if it were busy. Also, a user cannot make calls while in the Admin
mode.
Any button state a telephone is in when the telephone enters the Admin mode stays active
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while the telephone is in the Admin mode.
ACD agents who wish access to the Admin mode of TSA must be logged off before
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pressing the Admin button. If they are not logged off when they attempt to enter the Admin
mode, they receive a denial (single-beep) tone.
Call Forwarding can be active and works correctly in the Admin mode. An active Call
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Forwarding button cannot be removed when the telephone is in the Admin mode.
156 Administrator Guide for Avaya Communication Manager