Avaya Communication Manager Administrator's Manual page 807

Call-Type Ordering Within Priority Levels?
If you use call-type ordering, calls to the attendant are first grouped by the queue priority level,
then by call type, and, finally, in the order received.
Valid entries
y
n
QUEUE PRIORITIES
Attendant Priority Queue allows attendants to answer calls by call category (for example, by
trunk type). The Attendant Priority Queue handles incoming calls to an attendant when the call
cannot be immediately terminated to an attendant. The calling party hears ringback until an
attendant answers the call.
You may assign the same priority level to more than one call. Priority 1 is the highest priority
and is the default for Emergency Access. Assign a priority level from 1 through 13 to each of the
call types.
The attendant call categories are:
Emergency Access — A call from a telephone user who dials the emergency access code
●
(default is highest-priority level)
Assistance Call— A call from a telephone user who dials the attendant-group access
●
code, or from a telephone that has the Manual Originating Line Service feature activated
CO Call — An incoming trunk call (CO/FX/WATS trunk) to an attendant group. This does
●
not include trunk calls that return to the attendant group after a timeout or deferred
attendant recall.
DID to Attendant — An incoming DID trunk call to an attendant group. This does not
●
include trunk calls that return to the attendant group after a timeout or deferred attendant
recall.
Tie Call — An incoming TIE trunk call (dial-repeating or direct types) to an attendant
●
group. This does not include trunk calls that return to the attendant group after a timeout or
deferred attendant recall.
Redirected DID Call — A DID or ACD call that times out due to ring/no-answer, busy
●
condition (if applicable), or Number Unobtainable and reroutes to the attendant group.
Usage
Enter y if you want to present calls by call type. You
can assign a type-disp button on the
Console screen so that the attendant can review the
call type for the active call.
Enter n if you wish the calls to be queued in
chronological order by queue priority level.
Console Parameters
Attendant
Issue 1 June 2005 807