Avaya Communication Manager Administrator's Manual page 148

Managing Telephone Features
Problem
A user cannot
access a dial
list - continued
A user
complains that
using an
abbreviated
dial list dials
the wrong
number.
148 Administrator Guide for Avaya Communication Manager
Possible causes
If the user
●
attempted to
press the correct
feature button,
the button may
not be set up
correctly.
The user could
●
be using the
wrong dial code.
The dial code
●
could be defined
incorrectly.
Solutions
Resolution:
1. Type display station
nnnn, where nnnn is the
user's extension. Press
Enter.
2. Review the current feature
button assignments to see if
the list number and dial code
are correct.
Resolution:
1. Ask the user what number
they dialed or button they
pressed to determine which
list and dial code they
attempted to call.
2. Access the dialing list and
verify that the number stored
for the specific dial code
corresponds to the number
the user wanted to dial. (For
example to access a group
list, type display
abbreviated-dialing
group x and press Enter,
where x is a group list
number.)
3. If the user dialed the wrong
code, give them the correct
code.
4. If the dial code is wrong,
press Cancel and use the
appropriate change
command to re-access the
abbreviated dialing list.
Correct the number and
press Enter.
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