Avaya Communication Manager Administrator's Manual page 229

Instructions
To set up our helpline hunt group:
1. Type add hunt-group next and press Enter.
The Hunt Group
next hunt group number.
Figure 90: Hunt Group screen
Security Code: ____
ISDN Caller Disp: ________
2. In the Group Name field, type the name of the group.
In our example, type internal helpline.
3. In the Group Extension field, type the telephone number.
We'll type 1200.
4. In the Group Type field, type the code for the call distribution method you choose.
We'll type ucd-loa so a call goes to the agent with the lowest percentage of work time since
login.
Note:
The COS for all hunt groups defaults to 1. Therefore, any changes to COS 1 on
Note:
the Class of Service screen changes the COS for all your hunt groups. A COS
field does not appear on the Hunt Group screen.
5. Press Next Page to find the Group Member Assignments screen.
screen appears. The Group Number field is automatically filled in with the
Group Number: 4__
Group Name: internal helpline____________
Group Extension: 1200____
Group Type: ucd-loa
TN:
COR: __
HUNT GROUP
Night Service Destination: _____
MM Early Answer?
Managing Hunt Groups
Page 1 of X
ACD? _
Queue? _
Vector? _
Coverage Path: ____
_
Issue 1 June 2005 229