Avaya IP Office Voicemail Pro Software Manuals

Manuals and User Guides for Avaya IP Office Voicemail Pro Software. We have 3 Avaya IP Office Voicemail Pro Software manuals available for free PDF download: Installation And Maintenance Manual, Installation Manual, Job Aid

Avaya IP Office Voicemail Pro Installation And Maintenance Manual (286 pages)

Brand: Avaya | Category: Software | Size: 2 MB

Table of Contents
3
Introduction

13
- IP Office 15-601063 Issue 15B (31 May
  13
- Overview
  15
- About this Guide
  13
Voicemail Pro

15
- What's New
  15
- Voicemail Pro Features
  16
- Voicemail Pro Software
  17
- Number of Simultaneous Voicemail Users
  18
- Supported Languages
  19
- User, Group and Mailbox Names
  19
- System Planning Form
  20
Installation Types and Requirements

21
Installing the Voicemail Pro Server and Client

27
Installing the Voicemail Pro Client Only

37
- Overview
  37
Installing the ACM Gateway

39
- Installing Voicemail Pro as an ACM Gateway
  39
- Overview
  39
Installing Voicemail Email

43
Installing Networked Messaging (VPNM)

57
Installing Centralized Voicemail

71
- Overview
  71
- Planning Requirements
  71
- Licensing
  72
- Restrictions
  72
- Configuring the Remote System Voicemail Settings
  73
- Installing Centralized Voicemail Pro
  73
Installing the Text to Speech Feature

75
- Overview
  75
- Configuring TTS Speech
  76
- Installing Avaya Text to Speech
  76
- Installing Generic Text to Speech
  76
- TTS SAPI Controls
  77
  - Entering XML Tags
    77
  - Example SAPI XML Tags
    78
- Using the Speak Text Action
  77
- Setting up Text to Speech to Read E-Mail
  79
Installing the Integrated Messaging Service

81
Upgrading Voicemail Pro

95
- Upgrading a Voicemail Pro System
  96
Logging in and out

99
- Logging in to the Voicemail Pro Server
  99
- Overview
  99
- Starting the Voicemail Pro Client
  99
- Logging out
  100
- Switching between Online and Offline Mode
  100
- Closing down
  101
Configuring Voicemail Pro

103
- Identifying the Voicemail Server PC
  103
- Overview
  103
- Setting up General System Preferences
  104
- Setting the Location of Voicemail System Folders
  106
- Setting MAPI Email Preferences
  107
- Setting Message Deletion Times
  108
- Setting up Disk Space and Recording Time Alarms
  109
- Specifying the Level of IMS Service Logging
  110
- Specifying the Name of the Host Server PC for IMS
  111
- Configuring Email Settings
  112
- Configuring SMTP Email Settings
  113
- Managing VPNM Servers and Users
  114
- Using Voicemail to Give Error Messages
  115
- Overview
  117
- The Main Voicemail Pro Window
  117
Using the Voicemail Pro Client to Customize the Server

117
- Changing Mailbox Operation Mode
  119
- Toolbar Icons
  119
- Importing and Exporting
  120
- Including Other Files
  120
- Adding an Administrator
  121
- Saving Configuration Changes and Making Them Live
  121
- Changing Authority Level for an Administrator User
  122
- Changing Your Password
  122
- Deleting an Administrator
  122
- Releasing a Locked Administrator Login
  123
- Resetting a Password
  123
Managing Voicemail Pro Users

125
- Overview
  125
  - Configuring Voicemail for Individual Users
    125
- Changing the Inactivity Timeout
  127
- Setting up Voicemail Transfer Options for a User
  127
- Configuring User Source Numbers
  128
- Start Points
  129
Using Start Points

129
- Adding a Start Point
  130
- Deleting a Start Point
  130
- Editing a Start Point
  130
- Renaming a User, Group or Short Code
  130
- Short Code Start Points
  130
- Default Start Points
  131
- Viewing Start Points and Modules as Text
  131
- Connections
  132
  - Adding a Connection
    132
  - Deleting a Connection
    132
- Overview
  132
- Using Variables
  132
- System Variables
  133
- User Defined Variables
  134
- Overview
  135
  - Available Actions
    135
Using Voicemail Pro Actions

135
- Deleting an Action
  137
- Editing an Action
  137
- Prompts
  138
- Recording a New Prompt
  138
- Selecting a Prompt
  138
- Using System Variables as Prompts
  138
- Wave Editor
  138
- Entry Prompts Tab
  139
- General Tab
  139
- Specific Tab
  139
- Standard Action Tabs
  139
- Basic Actions
  140
- Generic Action
  140
- Reporting Tab
  140
- Results Tab
  140
- Speak Text Action
  140
- Disconnect Action
  141
- Goto Action
  141
- Menu Action
  141
- Get Mail Action
  142
- Home Action
  142
- Leave Mail Action
  142
- Mailbox Actions
  142
- Module Return Action
  142
- Listen Action
  143
- Voice Question Action
  143
- Campaign Action
  144
- Configuration Actions
  144
- Edit Play List Action
  144
- Record Name Action
  144
- Play Configuration Menu Action
  145
- Select System Prompt Language Action
  145
- CLI Routing Action
  146
- Route by Call Status
  146
- Route Incoming Call Action
  146
- Telephony Actions
  146
- Transfer Action
  146
- Call List Action
  147
- Whisper Action
  147
- Conferencing Center Action
  148
- Dial by Name Action
  148
- Alphanumeric Action
  149
- Assisted Transfer Action
  149
- Email Action
  150
- Miscellaneous Actions
  150
- Alarm Set Action
  151
- Clock Action
  151
- Open Door Action
  151
- Post Dial Action
  151
- Condition Actions
  152
- Remote Call Flow
  152
- Set User Variable Action
  152
- Test Condition Action
  152
- VB Script Action
  152
- Check Digits Action
  153
- Database Actions
  153
- Database Open Action
  153
- Test User Variable Action
  153
- Database Execute Action
  154
- Database Get Data Action
  154
- Database Close Action
  155
- Queue Actions
  155
- Queue ETA Action
  155
- Queue Position Action
  156
- Adding a Module to a Start Point
  157
- Creating a Module
  157
- Overview
  157
- Running a Module Directly from a Short Code
  157
Using Modules

157
- Running a Module Directly from an External Call
  158
- Overview
  159
  - VM: Versus Short Codes
    159
Routing Calls to Voicemail

159
- Routing User Calls to Voicemail
  159
- Transferring Calls to Voicemail Using a Short Code
  160
- Using Short Codes to Access Voicemail
  160
- Using VM: to Access Voicemail
  161
- Voicemail Telephone Numbers
  162
  - Voicemail Lite and Pro
    162
  - Voicemail Pro Start Points
    163
- Example Call Flow: Selfselect Module
  164
  - The Voicemail Pro Module
    164
  - Creating a Matching Short Code
    165
  - Using the Module
    165
- Giving a Specific User Access from any Extension
  167
- Giving All Users Access from any Extension
  167
Giving Users Remote Access to Voicemail

167
Setting up Voicemail Pro Callback

169
- 1 Setting up the Callback Call Flow
  
  169
  - Overview
    169
- 2 Setting the User's Callback Number
  
  170
  - Hunt Group Configuration in IP Office
    171
  - Overview
    171
Voicemail for Hunt Groups

171
Using the Condition Editor

179
- Available Condition Elements
  180
- Calendar
  180
- Compare
  180
- Condition
  180
- Week Planner
  180
Campaigns

181
- Overview
  181
- Adding, Modifying and Deleting Campaigns
  182
  - Customer Prompts
    182
  - Customer Menu
    183
  - Campaign Identification
    183
- Granting Access to a Campaign
  184
- Overview
  185
Recording Calls

185
- Changing the Maximum Recording Length
  186
- Switching the Recording Warning On/Off
  186
- Voice Recording Library (VRL)
  186
- Manual Call Recording
  187
- Setting the Destination for User Recordings
  187
- Starting Manual Call Recording
  188
  - Phone Manager Pro
    188
  - Softconsole
    188
  - 4400 And 6400 Series Phones
    188
  - Using DSS Keys
    188
  - Using Short Codes
    188
- Customizing Manual Recording
  189
- Automatic Call Recording
  190
- Setting Recording Times, Frequency and Destination
  190
- Customizing Auto Recording
  191
- Hiding Auto Record Indication
  191
Configuring Fax Servers

193
IVR Database Connection

203
- IVR: Connecting Voicemail Pro to a Database
  203
- Retrieving Data from the Database
  204
  - Database Open Action
    205
  - Database Execute Action
    206
  - Database Get Data Action
    207
- Returning Data from the Database
  208
  - Speak Book Title
    209
- Entering Details into the Database
  210
  - Confirm Book Details
    210
  - Collect Callers Details
    211
- Overview
  213
Support for Callers with Impaired Vision or Hearing

213
Voicemail Pro Dial by Name

217
- Example Call Flow: Dial by Name
  218
  - Adding a Short Code
    218
- Adding a Record Name Module
  219
  - Adding a Shortcode
    220
- Using the Name Table
  220
- Changing Full Names
  221
- Automatic Fallback Language Rules
  223
Changing the Language Used by Voicemail Pro

223
- Overview
  223
- Changing the Language of System Prompts
  224
  - Example
    224
- Changing the Language of Custom Prompts
  226
Mailbox User Controls

227
- Overview
  227
- Telephony Operation Mode
  227
- Automatic Message Deletion - Housekeeping
  228
- Personal Distribution Lists
  229
- Properties
  231
- VB Script Action
  231
Vbscript

231
- Callingparty Property
  232
- Estimatedanswer Property
  232
- Lastaccessedmsg Property
  232
- Vbscript Properties
  232
- Locale Property
  233
- Name Property
  233
- Newmsgs Property
  233
- Oldmsgs Property
  234
- Positioninqueue Property
  234
- Result Property
  234
- Forwardmsg Method
  235
- Savedmsgs Property
  235
- Savedresult Property
  235
- Variable Property
  235
- Vbscript Methods
  235
- Forwardmsgtomailbox Method
  236
- Fullfilename Method
  237
- Getcallingparty Method
  237
- Getdtmf Method
  237
- Getestimatedanswer Method
  238
- Getextension Method
  238
- Getlocale Method
  238
- Getmailbox Method
  239
- Getmailboxmessage Method
  239
- Getmailboxmessages Method
  239
- Getmessagepriority Method
  240
- Getmessageprivate Method
  240
- Getmessagestatus Method
  240
- Getname Method
  240
- Getnewmsgs Method
  241
- Getoldmsgs Method
  241
- Getpositioninqueue Method
  241
- Getregister Method
  241
- Getresult Method
  242
- Getsavedmsgs Method
  242
- Getsavedresult Method
  242
- Getvariable Method
  242
- Messagecli Method
  243
- Messagedisplay Method
  243
- Messagelength Method
  243
- Messagetime Method
  243
- Playdigits Method
  244
- Playlocalewav Method
  244
- Playwav Method
  245
- Recordmsg Method
  247
- Recordregister Method
  247
- Register Method
  248
- Setlocale Method
  248
- Setmailboxmessage Method
  248
- Setregister Method
  249
- Setresult Method
  249
- Setsavedresult Method
  249
- Setvariable Method
  250
- Speak Method
  250
- Overview
  251
- The Voicemail Console
  251
Troubleshooting

251
- Running the Service as a Console
  252
- Starting the Voicemail Pro Service
  254
- Voicemail Pro User Log
  255
Appendix A: Prompts

257
- US English Intuity Prompts
  257
- English Non-Intuity Prompts
  268
Glossary

275
Index

277

Avaya IP Office Voicemail Pro Installation Manual (138 pages)

Voicemail Pro

Brand: Avaya | Category: Software | Size: 3 MB

Table of Contents
3
1 Voicemail Pro

5
- Supported Languages
  9
- Licenses
  10
- Number of Simultaneous Users
  11
2 Windows Server Installation

13
- General Installation Requirements
  14
  - PC Specification
    15
  - Virtual Server Support
    18
  - Single Server Support
    18
  - Network Requirements
    19
  - Disk Space Requirements
    20
  - Web Server Operation
    20
  - Contactstore Operation
    20
- Server/Client Installation
  21
- Upgrading
  28
- UMS Web Services
  31
  - IMAP Installation
    32
  - Web Voicemail Installation
    35
  - Exchange 2007 Installation
    41
- Voicemail Email
  46
  - SMTP Setup
    47
  - MAPI Setup
    50
  - Voicemail Email Operation
    60
- Text to Speech (TTS) Installation
  63
- Troubleshooting
  66
  - Checking the Voicemail Pro Service
    66
  - Voicemail Pro User Log
    68
  - Tracing in Debug
    69
  - The Voicemail Console
    70
3 Linux Server Installation

71
- 3. Linux Server Installation
  72
4 Using the Voicemail Pro Client

73
- 4. Using the Voicemail Pro Client
  74
- Logging in to the Server
  75
- Confirm Call Flow Download Window
  77
- Continue Offline Message Window
  77
- Saving Changes and Making Them Live
  78
- Logging out
  78
- Closing down
  78
5 IP Office Configuration

79
- 5. IP Office Configuration
  80
- User and Group Mailboxes
  81
- System Settings
  82
- User Voicemail Settings
  84
- User Source Numbers
  86
- Hunt Group Settings
  87
- Voicemail Channel Reservations
  89
6 System Preferences

91
- 6. System Preferences
  92
- General
  93
- Directories
  95
- Email
  96
  - Mapi
    96
  - SMTP Sender
    96
  - SMTP Receiver
    100
- Housekeeping
  102
- SNMP Alarm
  104
- Outcalling
  105
- Vpnm
  107
7 Centralized Voicemail Pro

111
- 7. Centralized Voicemail Pro
  112
- Centralized Voicemail
  113
- Fallback IP Office Control
  114
- Backup Voicemail Server Operation
  115
- Distributed Voicemail Servers
  117
- Combined Options
  119
- Installation Notes
  121
8 SMTP Logging

127
- 8. SMTP Logging
  128
- Index
  131
- EN-S Issue 01B (20 June
  131

Avaya IP Office Voicemail Pro Job Aid (9 pages)

Manual Call Recording

Brand: Avaya | Category: Software | Size: 0 MB

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Avaya IP Office Voicemail Pro Software Manuals

Avaya IP Office Voicemail Pro Installation And Maintenance Manual (286 pages)

Table of Contents

Introduction

Voicemail Pro

Installation Types and Requirements

Installing the Voicemail Pro Server and Client

Installing the Voicemail Pro Client Only

Installing the ACM Gateway

Installing Voicemail Email

Installing Networked Messaging (VPNM)

Installing Centralized Voicemail

Installing the Text to Speech Feature

Installing the Integrated Messaging Service

Upgrading Voicemail Pro

Logging in and out

Configuring Voicemail Pro

Using the Voicemail Pro Client to Customize the Server

Managing Voicemail Pro Users

Using Start Points

Using Voicemail Pro Actions

Using Modules

Routing Calls to Voicemail

Giving Users Remote Access to Voicemail

Setting up Voicemail Pro Callback

1 Setting up the Callback Call Flow

2 Setting the User's Callback Number

Voicemail for Hunt Groups

Using the Condition Editor

Campaigns

Recording Calls

Configuring Fax Servers

IVR Database Connection

Support for Callers with Impaired Vision or Hearing

Voicemail Pro Dial by Name

Changing the Language Used by Voicemail Pro

Mailbox User Controls

Vbscript

Troubleshooting

Appendix A: Prompts

Glossary

Index

Avaya IP Office Voicemail Pro Installation Manual (138 pages)

Table of Contents

1 Voicemail Pro

2 Windows Server Installation

3 Linux Server Installation

4 Using the Voicemail Pro Client

5 IP Office Configuration

6 System Preferences

7 Centralized Voicemail Pro

8 SMTP Logging

Avaya IP Office Voicemail Pro Job Aid (9 pages)

Table of Contents

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