Avaya Communication Manager Administrator's Manual page 482

Managing Announcements
Figure 192: Events Report screen
display events
Event Event
Type Description
2028 Annc file has bad format
2027 Annc not found on board
5. Look at the 2027 entry in the Event Type field.
The Event Description field explains that the announcement is not on the circuit pack.
●
The Event Data 1 field contains the announcement number (hexadecimal in the lower
●
three digits).
Note:
This denial event only appears once in the Denial Events Log.
Note:
Troubleshooting poor sound quality
If you played an announcement files back in another environment and it sounded great, but
when you play it back in an Avaya Communication Manager environment the sound quality is
poor, ensure that the file formats are compatible. A good announcement file format must be:
8Kbps sample rate
●
8-bit resolution (bits per sample)
●
A-law or Mu-law companding format
●
Mono (channels = 1)
●
You must also have the same companding mode administered on page 1 of the
Parameters screen (change location-parameters).
The system records a software denial event in the Denial Events Log each time it plays an
announcement with a bad file format. Refer back to
the 2028 entry in the Event Type field:
The Event Description field explains that the announcement has a bad file format.
●
The Event Data 1 field contains the announcement number (hexadecimal in the lower
●
three digits).
482 Administrator Guide for Avaya Communication Manager
EVENTS REPORT
Event Event
Data 1 Data 2
8C0009 0 05/14/11:55 05/14/12:04
8C0007 0 05/14/12:09 05/14/12:09
Events Report screen
Page 1
First Last
Occur Occur
Location
on page 482 and find
of 1
Evnt
Cnt
2
1