Avaya Communication Manager Administrator's Manual page 220

Hide thumbs Also See for Communication Manager:
Table of Contents

Advertisement

Handling Incoming Calls
Related topics
Managing Hunt Groups
How do night service types interact?
Here is an example of how several types of night service might be used in one company.
Assume that you already administered the following night service settings:
Night station night service redirects to extension 3000 and DID-LDN only to LDN Night Ext
is set to n
EXT Alert Port (TAAS) field is not defined
Trunk group 4 redirects to extension 2000
Let us look at how calls for this company are directed after hours:
call type
An LDN call on a DID trunk
A call on trunk group 4
An internal call to '0'
A call that redirects to the attendant
through a coverage path
220 Administrator Guide for Avaya Communication Manager
on page 228.
directs to
extension 3000
extension 2000
extension 3000
the attendant queue

Hide quick links:

Advertisement

Table of Contents

Troubleshooting

loading

Table of Contents