Avaya Communication Manager Administrator's Manual page 242

Handling Incoming Calls
Figure 99: Call Vector screen
Number:
Basic? y
Prompting? y
01 goto step 10 if staff agents split 10 > 0
02 goto step 8 if time-of-day is all 17:00 to all 8:00
03 queue-to main split 47 pri 1
04 announcement 4001 (All agents are busy, please wait...)
05 wait-time 60 secs hearing music
06 goto step 2 if unconditionally
07 stop
08 messaging split 99 for extension 2000
09 stop
10 messaging split 99 for extension 2001
11 stop
When there is an emergency, fire drill, or holiday, the supervisor or agent logs into this split.
When an agent logs into split 10, the system looks at vector step 1, sees that more than 0
people are logged into split 10, and sends calls to step 10 (which sends to messaging split 99).
When your business returns to normal and the agent logs out of split 10, call handling returns to
normal.
Giving callers additional choices
You can give your callers a list of options when they call. Your vector tells Communication
Manager to play an announcement that contains the choices. Communication Manager collects
the digits the caller dials in response to the announcement and routes the call accordingly.
We'll create a vector that plays an announcement, then lets callers dial an extension or wait in
the queue for an attendant.
Please note, the following example of this "auto attendant" vector is a new vector and is not built
on the vector we used in the previous example.
242 Administrator Guide for Avaya Communication Manager
CALL VECTOR
1 Name: main number calls
Attendant Vectoring? n
EAS? n G3V4 Enhanced? y
LAI? n G3V4 Adv Route? y
Meet-me Conf? y
ANI/II-Digits? y ASAI Routing? n
CINFO? y BSR? n
Lock? n
Holidays? n