Avaya Communication Manager Administrator's Manual page 920

Screen Reference
Add Agent Skill Access Code
Enter the digits an agent must dial to be able to add a skill to their current skill set.
After Call Work Access Code
Enter the code the agent must dial when the agent will be performing work-related ACD
activities.
Assist Access Code
Enter the digit the agent must dial to request assistance from the split supervisor.
Auto-In Access Code
Enter the code the agent must dial to become automatically available to receive another ACD
call each time a call is released.
Aux Work Access Code
Enter the code the agent must dial when the agent will be performing non-ACD activities.
Login Access Code
Enter the code the agent must dial to gain access to the ACD functions. This is a system-wide
code for all ACD agents.
Logout Access Code
Enter the logout code the agent must enter to exit ACD. This is a system-wide logout code for
all ACD agents.
Manual-In Access Code
Enter the code the agent must dial to receive a single, new ACD call upon the completion of an
ACD call.
Note:
The following two fields appear only if Service Observing (Remote/By FAC) on
Note:
the System Parameters Customer-Options screen is y.
920 Administrator Guide for Avaya Communication Manager