User Manuals: Avaya IP Office Phone Manager Software

Avaya IP Office Phone Manager Installation Manual (406 pages)

Brand: Avaya | Category: Telephone System | Size: 7 MB

Table of Contents
3
1 Installing IP Office

7
- Equipment Availability
  10
- Rohs
  10
- Repair
  10
2 System Overview

11
- 2. System Overview
  12
- Small Office Edition System Components
  13
- IP400 Office System Components
  14
- IP500 Office System Components
  16
- Control Units
  18
- Control Unit Summary
  19
- IP Office Standard Edition
  20
- IP500 Base Cards
  21
- IP500 Trunk Cards
  23
- IP400 Trunk Cards
  24
- External Expansion Modules
  26
- Other Cards
  31
- Power Supplies
  33
- Power Supply Cords
  34
- Power Supply Backup
  35
- Cabling and Cables
  36
- Grounding
  38
- Lightning Protection/Out-Of-Building Connections
  39
- Wall and Rack Mounting
  40
- Feature Key Dongles
  42
- License Keys
  43
- IP Office Phones
  44
- Core Software & bin Files
  45
- Supported Country Locales
  47
- Programming Applications
  49
- User Applications
  50
- Voicemail Applications
  51
- Call Logging Applications
  52
- Call Center Applications
  52
- CTI Applications
  53
- Application CD's/DVD's
  54
- Voip
  55
- Voice Compression Channels
  56
- Training
  57
- Web Sites
  58
3 Planning

61
- Space Requirements
  62
- Environmental Requirements
  64
- Tools and Parts Required
  65
4 Pre-Configuration

67
5 Small Office Edition Installation

73
- Unpacking
  74
- Installing the Admin Applications
  75
- Default Control Unit Power up
  77
- Connecting the Manager PC
  79
- Receiving a Configuration (Pre 3.2)
  80
- Using Monitor
  81
- Fitting Trunk Cards (SOE)
  82
- Shelf/Wall Mounting
  84
- Grounding (SOE)
  86
- Upgrading the Core Software
  87
- Configuring Security Settings
  89
- Receiving a Configuration (3.2+)
  90
- Running the System Status Application
  91
6 IP400 Basic Installation

93
- Unpacking
  94
- Installing the Admin Applications
  95
- Control Unit Power up
  97
- Connecting the Manager PC
  99
- Receiving a Configuration (Pre 3.2)
  100
- Using Monitor
  101
- Fitting VCM Cards
  102
- Fitting Modem Cards
  104
- Fitting Trunk Cards
  106
- Rack Mounting
  109
- Adding Expansion Modules
  111
- Adding a WAN3 Module
  113
- Grounding
  115
- Upgrading the Core Software
  117
- Configuring Security Settings
  120
- Receiving a Configuration (3.2+)
  121
- Running System Status Application
  122
7 IP500 Basic Installation

125
- Tools Required
  126
- Read the Documentation
  127
- Unpacking
  128
- IP500 Card Installation
  129
- Inserting the Feature Key
  133
- Applying Power
  134
- Installing the Admin Applications
  136
- Connecting the Manager PC (IP500)
  138
- Start Manager
  139
- Upgrading the Core Software
  140
- Check the CPU LED
  141
- Check the Card Leds
  142
- Receiving the Configuration
  143
- Adding Licences
  144
- Adding External Expansion Modules
  145
- Configuring Security Settings
  147
- Rack Mounting
  148
- Wall Mounting
  151
- Grounding
  153
- Running System Status Application
  155
8 Phone Installation

157
- 8. Phone Installation
  158
- Installing 2400/5400 Series Phones
  159
- Installing an EU24 Add-On
  164
- BM32 Firmware Upgrade
  165
- Basic Button Programming
  166
- Changing Extension Numbers
  168
- Swapping Extension Users
  170
- Issue 19L (06 November
  170
9 External Trunk Configuration

173
- Clock Quality
  174
- Unused Trunks
  176
- Prefix Dialing
  178

Avaya IP Office Phone Manager Manual (324 pages)

Brand: Avaya | Category: IP Phone | Size: 3 MB

Table of Contents
5
1 Overview

7
- Programming Functions
  10
- Programmable Buttons
  12
- DS Phones
  13
  - Administration Menus
    19
- ETR Phones
  22
  - Etr 34D/Etr 34
    23
  - Etr 18D/Etr 18
    25
  - Etr 6D/Etr 6
    27
- BST Phones
  28
  - M7100
    29
  - M7100N
    30
  - M7208
    31
  - M7208N
    32
  - M7310
    33
  - M7310N
    35
  - M7324
    37
  - M7324N
    39
  - KLM Module
    41
  - T7000
    42
  - T7100
    43
  - T7208
    44
  - T7316
    45
  - T7316E
    47
  - T7316E KEM Module
    49
  - T7406/T7406E
    50
- Dialing Codes
  51
- Feature Codes
  52
2 Telephony Features

55
- Key System or PBX System
  56
  - Outgoing Call Routing
    57
  - Incoming Call Routing
    58
- Dial Plan
  59
- Voicemail Operation
  61
- Night Service
  62
- Phantom Extensions
  63
- Modem Access Support
  64
3 System Changes

65
- One Touch Transfer
  64
- System Mode
  67
- System Numbering
  68
- System Locale
  69
- System Language
  71
- Line Settings
  73
- Number of Lines
  75
  - Line Settings
    75
- Line Assignment
  77
- Line Coverage Extension
  79
- Assign Line to Auto Attendant
  80
- Group Call Distribution
  82
- CO Disconnect Time
  84
- Automatic Line Selection
  86
- Recall Timer Duration
  88
- Unsupervised Disconnect
  89
5 Date and Time

91
- Changing the Date
  93
- Changing the Time
  94
- Network Time Synchronization
  95
- Automatic Daylight Savings Time
  96
6 Dialing Restrictions and Permissions

97
- Allowed Number List
  99
- Allowed List Assignment
  101
  - Allowed List Assignments
    101
- Disallowed Number Lists
  103
  - Disallowed Phone Number Lists
    103
- Disallowed List Assignment
  106
  - Disallowed List Assignments
    106
- Emergency Phone Number List
  108
- Outgoing Call Restriction
  110
- Allow Remote Call Forwarding
  112
  - This Option Is Used to
    112
- System Password
  114
  - Must Enter the Password to Make any Outgoing Calls Except Calls to
    114
  - And Marked System Speed Dials
    114
- Toll Call Prefix
  115

Avaya IP Office Phone Manager User Manual (210 pages)

Customer Call Reporter 1.0

Brand: Avaya | Category: Software | Size: 2 MB

Table of Contents
3
1 Introduction

7
- IP Office 15-601130 Issue 1K (22 May
  7
- Key Terms
  10
- Client PC Requirements
  12
- Logging in
  13
- Changing Your Password
  15
- Forgotten Passwords
  16
- Additional Help
  17
- Logging off
  18
2 Supervisor

19
- 2. Supervisor
  20
- Logging in
  22
- Editing a View
  24
- Using a View
  27
  - View
    27
- Statistic Colors
  28
- Alarms and Warnings
  29
- Resetting View Statistics
  30
- Graph View
  31
- Account Details
  32
  - Account
    32
  - Reset Statistics
    32
  - Change Password
    32
3 Statistics

35
- 3. Statistics
  36
- Available Statistics
  38
- Agent State (Queue)
  39
- Agent State (Queue) Time
  41
- Agent State (System)
  42
- Agent State (System) Time
  45
- Agents ACW
  46
- Agents Available
  47
- Agents Call Share
  48
- Agents Logged on
  49
- Agents Present
  50
- Agents Ringing
  51
- Answered Calls
  52
- Answered External (Non-Queue)
  53
- Answered Internal (Non-Queue)
  54
- Answered Internal (Queue)
  55
- Average Answer
  56
- Average Answer Time
  58
- Average Wait Time
  60
- Busy Not Available
  61
- Calls Waiting
  62
- Current Wait Time
  63
- Grade of Service
  64
- Internal Made
  66
- Longest Wait Time
  67
- Lost Calls
  68
- New Messages
  70
- No Answer
  71
- Outbound Calls (External)
  72
- Overflowed Answered
  73
- Overflowed Calls
  74
- Overflowed Calls Waiting
  76
- Overflowed Lost
  78
- Queue State
  80
- Queue State Time
  81
- Routed to Other
  82
- Routed to Voicemail
  83
- Transferred
  84
- Statistic Summary
  85
- Reports
  
  91
  - 4. Reports
    92
  - Creating Reports
    94
  - Running Manual Reports
    97
  - Scheduling Reports
    98
  - Deleting a Report
    99
  - Modifying a Report
    99
  - Standard Report Templates
    100
    
    Agent Summary Report
    101
    
    Alarm Report
    102
    
    Call Details Report
    103
    
    Call Summary Report
    106
    
    Trace Report
    108
    
    Voicemail Report
    109
5 Agent

111
- 5. Agent
  112
- Logging in (Quick Start)
  114
- Viewing Statistics
  115
- Statistic Colors
  116
- Graph View
  117
- Agent Phone Controls
  118
  - Logging in
    119
  - Logging out
    120
  - After Call Work
    121
  - Busy Not Available
    122
  - Enable/Disable Membership
    123
  - Phone Manager Controls
    124
6 Administrator

125
- 6. Administrator
  126
- Logging in
  127
- Controlling Supervisor Accounts
  129
- Amending Supervisor Views
  132
- Copying a Supervisor Account
  135
- System Settings
  136
- Diagnostics
  139

Avaya IP Office Phone Manager User Manual (128 pages)

Phone Manager

Brand: Avaya | Category: Software | Size: 1 MB

Table of Contents
3
Introduction

7
- About this Guide
  7
- What's New
  8
- Phone Manager Feature Comparison
  9
- Starting Phone Manager
  10
Main Window

15
- Overview
  15
- The Call Details Area
  17
- The Call History Panel
  18
  - Overview
    18
  - The in Tab
    20
  - The out Tab
    21
  - The Missed Tab
    22
  - The All Tab
    23
  - The Door Tab
    24
Call Handling

25
- Overview
  25
- Answering a Call
  26
  - The Status Tab
    27
  - Making a Call
    28
  - Call Back a Missed Call
    28
  - Using the Call Window
    29
  - Ending a Call
    30
- Transferring a Call
  31
  - Making a Consultation Call
    31
  - Transferring a Call Unsupervised
    32
  - Transferring a Caller to Voicemail
    33
  - The Transfer Window
    33
  - Reclaiming a Call
    34
  - Holding a Call
    35
- Parking a Call
  36
- Recording a Call
  37
- Using the Conference Feature
  38
  - Overview
    38
  - Creating a Conference Call
    38
  - The Conference Tab
    39
  - Phone Manager and Conferencing Center
    39
- Account Codes and PIN Restrictions
  40
  - Using Account Codes
    40
  - The Account Codes Tab
    41
- Creating an Account Code Speed Dial
  42
- Working with PIN Restrictions
  43
- Working with Queues
  45
  - The Queue Tab
    46

Avaya IP Office Phone Manager Installation Manual (86 pages)

Avaya IP Office Phone Installation Manual

Brand: Avaya | Category: IP Phone | Size: 3 MB

Installation Manual
1
Table of Contents
2
Contents
3
Introduction

5
- General
  5
- Scope of Manual
  5
IP401 Compact Office Platform

5
IP403 Office Platform

10
- General
  10
  - Expansion Modules
    10
  - Integral Modules (Optional)
    10
- IP403 Office - Front View
  11
  - Port Connections
    11
- IP403 Office - Rear View
  12
  - Port Connections
    12
  - Typical Configuration
    13
IP406 Office Platform

14
- General
  14
  - Expansion Modules
    14
  - Integral Modules (Optional)
    14
- IP406 Office - Front View
  15
  - Port Connections
    15
- IP406 Office - Rear View
  16
  - Port Connections
    16
  - Typical Configurations
    17
IP412 Office Platform

18
- General
  18
  - Expansion Modules
    18
  - Integral Modules (Optional)
    18
- IP412 Office - Front View
  19
  - Port Connections
    19
- IP412 Office - Rear View
  20
  - Port Connections
    20
  - Typical Configurations
    21
Expansion Modules

23
- IP400 Digital Terminal 16/30
  23
  - Front View (30 Port Version)
    23
  - Rear View (All Versions)
    23
- IP400 Digital Stations 16/30
  24
- IP400 Phone 8/16/30
  24
  - Front View (30 Port Version)
    24
  - Rear View (All Versions)
    24
- IP400 So8
  25
  - Front View
    25
  - Rear View
    25
- Ip400 Wan3
  26
  - Front View
    26
  - Rear View
    26
- IP400 Analog Trunk 16
  27
  - Front View
    27
  - Rear View
    27
Country Variants

28
- IP400 Office Systems
  28
- Integral Module Kits
  29
- Trunk Module Kits
  29
- Power Supplies
  30
- IP Office Rack Mounting Kits
  31
- Expansion Modules
  31

Avaya IP Office Phone Manager Maintenance Manual (148 pages)

Brand: Avaya | Category: Software | Size: 1 MB

Avaya IP Office Phone Manager User Manual (96 pages)

IP Office

Brand: Avaya | Category: Software | Size: 1 MB

Table of Contents
3
Getting Started
7
Introduction
7
Phone Manager Feature Comparison
9
Getting Started
11
- Logging in
  11
Phone Manager
13
Main Window
13
- Call Status
  14
- Call History
  15
- Account Codes
  24
- Call Park Area
  27
Configure Menu
28
- PBX Configuration Information
  29
- Configure Directory
  30
- Directory Entry
  31
- Configure_Preferences
  32
  - Do Not Disturb
    33
  - Door Release
    36
  - Agent Mode
    36
  - Short Cut Keys
    37
  - Screen Pop
    37
  - Audio Codec
    39
Compact Mode
40
- Answering a Call
  41
- Receiving a Call
  41
- Making a Call
  41
Date & Time Setting
42
USB Settings
43
Clock Type
43
Instant Messaging
44
Personal Distribution Lists
45
Profile
47
Functions Menu
48
- Call
  50
- Call (with Account Code)
  51
- Transfer
  52
- Account Code
  53
- Absent Status
  53
Call Handling Icons
54
Function Keys
55
Hands Free Operation
56
PC Softphone Operation
56
Agent Mode Operation
57
IP Office Conferencing Center
58
Help Menu
58
Configuration
59
Configuring Your Preferences
59
Speed Dials
60
- External Speed Dials
  60
- Changing the External Default Number
  60
- Internal Speed Dials
  61
- Speed Dial Tooltips
  62
- Edit Speed Dial Form
  63

Avaya IP Office Phone Manager Installation Manual (138 pages)

Voicemail Pro

Brand: Avaya | Category: Software | Size: 3 MB

Table of Contents
3
1 Voicemail Pro

5
- Supported Languages
  9
- Licenses
  10
- Number of Simultaneous Users
  11
2 Windows Server Installation

13
- General Installation Requirements
  14
  - PC Specification
    15
  - Virtual Server Support
    18
  - Single Server Support
    18
  - Network Requirements
    19
  - Disk Space Requirements
    20
  - Web Server Operation
    20
  - Contactstore Operation
    20
- Server/Client Installation
  21
- Upgrading
  28
- UMS Web Services
  31
  - IMAP Installation
    32
  - Web Voicemail Installation
    35
  - Exchange 2007 Installation
    41
- Voicemail Email
  46
  - SMTP Setup
    47
  - MAPI Setup
    50
  - Voicemail Email Operation
    60
- Text to Speech (TTS) Installation
  63
- Troubleshooting
  66
  - Checking the Voicemail Pro Service
    66
  - Voicemail Pro User Log
    68
  - Tracing in Debug
    69
  - The Voicemail Console
    70
3 Linux Server Installation

71
- 3. Linux Server Installation
  72
4 Using the Voicemail Pro Client

73
- 4. Using the Voicemail Pro Client
  74
- Logging in to the Server
  75
- Confirm Call Flow Download Window
  77
- Continue Offline Message Window
  77
- Saving Changes and Making Them Live
  78
- Logging out
  78
- Closing down
  78

Avaya IP Office Phone Manager Installation And Configuration Manual (76 pages)

Brand: Avaya | Category: Software | Size: 0 MB

Table of Contents
3
Declaration of Conformity

7
Overview

8
- About this Guide
  8
- Important Information
  9
- Overview of the AVPP
  10
  - Front Panel of the AVPP
    10
  - Multiple AVPP
    11
  - The Timing Function
    11
  - Internal Gatekeeper
    11
  - AVPP Capacity
    12
- Overview of Wireless Phone
  13
  - Requirements
    13
- Phone Specifications
  14
- System Components
  15
  - 3600 Series Wireless Phones
    15
  - Avaya Voice Priority Processor
    15
  - Access Points
    16
  - Ethernet Switch
    16
  - Router
    17
  - Administrative Computer
    17
  - TFTP Server
    17
  - IP Multicast Addresses
    17
- The Phone Display
  18
Introducing the AVPP

19
- Overview
  19
- Required Materials
  19
- Locating the AVPP
  19
AVPP Configuration

20
- Introduction
  20
- Connecting to the AVPP
  20
  - Connecting Via the Serial Port
    20
  - Connecting Via Telnet
    21
- AVPP System Menu
  21
- Network Configuration
  22
- Send All
  23
- AVPP Configuration
  24
- Qos Configuration
  26
- Change Password
  27
AVPP Administration

28
- Introduction
  28
- Adding an AVPP
  28
- Removing an AVPP
  28
- Changing the Master AVPP
  28
IP Office Configuration

29
- Introduction
  29
  - Configuring the Wireless Phone with IP Office Manager
    29
- IP Office Integration Factors
  32
  - Voice Messaging Access
    32
  - Codecs
    32
  - Dhcp
    32
  - Tftp
    32
  - Dns
    33
  - IP Office [15-601082] Issue [1] (1 June
    33
  - Entering an Extension and Password
    33
  - Extension Error
    33
  - Password Error
    34
  - Extension Override
    34
  - Retry/Restart
    34

Avaya IP Office Phone Manager User Manual (36 pages)

2402

Brand: Avaya | Category: IP Phone | Size: 1 MB

Table of Contents
2
The 2402 Telephone

5
- Overview of the 2402
  5
- Call Appearance Keys
  6
  - Call Appearance Key Icons
    6
  - System Features
    6
Basic Call Handling Features

7
- Answering a Call
  7
- Making a Call
  7
- Clearing a Call
  7
- Redial
  7
- Headset Working
  8
- Speaker
  8
- Mute
  8
- Hold
  8
- Transfer
  9
- Conference
  9
- Message
  9
Feature Key

10
- System Features Available
  10
  - Dial
    11
  - Group
    11
  - User
    11
  - Absnt - Set Absent Text
    11
  - Acct - Account Code Entry
    11
  - AD - Abbreviated Dial
    11
  - Admin - Self-Administer
    11
  - Apear - Appearance
    12
  - Autcb - Automatic Callback
    12
  - Busy - Busy
    12
  - Busyh - Busy on Held
    12
  - Cfrwd - Call Forwarding All
    13
  - Clrcw - Clear CW
    13
  - Cnfrv - Conference Meet Me
    13
  - Conf+ - Conference Add
    13
  - Cpark - Call Park
    14
  - Cpkup - Call Pickup
    14
  - Cwon - Call Waiting on
    14
  - Cwoff - Call Waiting off
    14
  - Cwsus - Call Waiting Suspend
    14
  - DCW - Dial CW
    15
  - Dir - Directory
    15
  - Dirct - Dial Direct
    15
  - Dndon - Do Not Disturb on
    15
  - Dndoff - Do Not Disturb off
    15
  - DNDX+ - Do Not Disturb Exception Add
    15
  - DNDX - Do Not Disturb Exception Delete
    16
  - Dpkup - Directed Call Pickup
    16
- Drop - Drop
  16
- Dtone - Secondary Dial Tone
  16
- Emrgy - Dial Emergency
  16
- Flash - Flash Hook
  17
- Folto - Follow Me to
  17
- Fwbno - Forward on Busy Number
  17
- Fwbon - Forward on Busy on
  17
- Fwbof - Forward on Busy off
  17
- Fwdh+ - Forward Hunt Group Calls on
  18
- Fwdh- - Forward Hunt Group Calls off
  18
- Fwdno - Forward Number
  18
- Fwdof - Cancel All Forwarding
  18
- Fwnon - Forward on no Answer on
  18
- Fwnof - Forward on no Answer off
  18
- Fwuon - Forward Unconditional on
  19
- Fwuof - Forward Unconditional off
  19
- Grppg - Group Paging
  19
- Hdset - Headset Toggle
  19
- Here+ - Follow Me here
  19
- Here- - Follow Me here Cancel
  20
- Hfans - Internal Auto-Answer
  20
- Hgena - Hunt Group Enable
  20
- Hgdis - Hunt Group Disable
  20
- HGNS+ - Set Hunt Group Night Service
  20
- HGNS- - Clear Hunt Group Night Service
  20
- HGOS+ - Set Hunt Group out of Service
  21
- HGOS- - Clear Hunt Group out of Service
  21
- Hold - Hold Call
  21
- Holdcw - Hold Call Waiting
  21
- Iauto - Automatic Intercom
  21
- Icseq - Set Inside Call Sequence
  22
- Idial - Dial Intercom
  22
- Inclu - Dial Inclusion
  22
- Intru - Call Intrude
  22
- Listn - Call Listen
  22
- Login - Extn Login
  22
- Logof - Extn Logout
  22
- Music - Hold Music
  23
- Natim - Set no Answer Time
  23
- Ocseq - Set Outside Call Sequence
  23
- Page - Page
  23
- Park - Park
  23
- Park - Call Park to Other Extension
  24
- Pcall - Priority Call
  24
- Phyex - Dial Physical Extension by Number
  24
- Picka - Call Pickup any
  24
- Pickg - Call Pickup Group
  25
- Pickm - Call Pickup Members
  25
- Prog - Abbreviated Dial Program
  25
- Quota - Clear Quota
  25
- Queue - Call Queue
  25
  - Rbak+ - Ringback When Free
    26
  - Rbak - Cancel Ringback When Free
    26
  - Rbseq - Set Ringback Sequence
    26
  - Recor - Call Record
    26
  - Relay - Relay Pulse
    27
  - Rely+ - Relay on
    27
  - Rely- - Relay off
    27
  - Resum - Resume Call
    27
  - Rtriv - Retrieve Call
    27
  - Ride - Ride Call
    28
  - Rngof - Ringer off
    28
  - SAC - Send All Calls
    28
  - Spres - AD Suppress
    28
  - Steal - Call Steal
    29
  - Suscw - Suspend CW
    29
  - Suspe - Suspend Call
    29
  - Timer - Timer
    29
  - Tmday - Time of Day
    29
  - Toggl - Toggle Calls
    30
  - VMRB- - Voicemail Ringback off
    30
  - VMRB+ - Voicemail Ringback on
    30
  - Vmcol - Voicemail Collect
    30
  - Vmoff - Voicemail off
    30
  - Vmon - Voicemail on
    30
  - Wutim - Set Wrap up Time
    30

Avaya IP Office Phone Manager User Manual (56 pages)

IP Office Phone

Brand: Avaya | Category: Software | Size: 0 MB

Table of Contents
2
Getting Started

3
- Introduction
  3
- Getting Started
  4
Phone Manager

5
- Main Window
  5
  - Call Status
    6
  - Call History
    7
  - Call Park Area
    15
- Configure Menu
  16
  - PBX Configuration Information
    16
  - Configure Directory
    17
  - Configure Preferences
    19
    
    Forward Unconditional
    19
    
    Do Not Disturb
    20
  - Default Sizing
    23
- Functions Menu
  24
  - Call
    26
  - Call (with Account Code)
    27
  - Transfer
    28
  - Account Code
    29
  - Absent Status
    29
- Call Handling Icons
  30
- Function Keys
  31
- Hands Free Operation
  31
- Voip Operation
  32
Configuration

33
- Configuring Your Preferences
  33
- Speed Dials
  33
  - Edit Speed Dial Dialogue
    33
- Directory Entries
  34
- Default Sizing
  35
Call Handling

36
- Make a Call
  36
- Receive a Call
  36
- Place Call on Hold
  37
- Take a Call off Hold
  37
- End a Call
  37
- Redial a Number
  37
- Callback an Unanswered Incoming Call
  37
- Tag a Call
  37
- Cancel or Deny a Call
  38
- Transfer a Call
  38
- Blind Transfer a Call
  38
- Transfer a Call to Another User's Voicemail
  38
- Tag a Transferred Call
  39
- Create a Conference Call
  39
- Speak Privately to a Member of a Conference
  39
- Remove a Member from a Conference
  39
- Collect Your New Voicemail Messages
  39
- Reclaim a Call
  40
- Park a Call
  40
- Unpark a Call
  40
- Tag a Parked Call
  40
  - Call Tag Form
    40
- Answer a Call
  41
- Answer a Call Waiting
  41
- Set Ringback When Free
  41
- Set an Absent Message
  42
- Making a Call with an Account Code
  42
- Delete All Calls from the Call History
  42
- Working with Queues
  43

Avaya IP Office Phone Manager Installation Manual (48 pages)

Brand: Avaya | Category: Office Equipment | Size: 0 MB

Table of Contents
2
Introduction

3
IP403 Office Platform

4
- General
  4
  - Expansion Modules
    4
  - Integral Modules
    4
- IP403 Office - Front View
  5
  - Port Connections
    5
- IP403 Office - Rear View
  6
  - Port Connections
    6
IP406 Office Platform

7
- General
  7
  - Expansion Modules
    7
  - Integral Modules
    7
- IP406 Office - Front View
  8
  - Port Connections
    8
- IP406 Office - Rear View
  9
  - Port Connections
    9
Expansion Modules

10
- IP400 Digital Terminal 16/30
  10
  - Front View (30 Port Version)
    10
  - Rear View (All Versions)
    10
- IP400 Digital Stations 16/30
  11
- Ip400 Phone 8/16/30
  11
  - Front View (30 Port Version)
    11
  - Rear View (All Versions)
    11
- IP400 So8
  12
  - Front View
    12
  - Rear View
    12
- Ip400 Wan3
  13
  - Front View
    13
  - Rear View
    13
Country Variants

14
- IP400 Office Platforms
  14
- Trunk Module Kits
  14
- Integral Module Kits
  15
- Expansion Modules
  15
Preparing for Installation

16
- Introduction
  16
- Tools & Parts Required
  16
- Space Requirements
  16
- Environmental Requirements
  17
- Power Supply Requirements
  17
- Grounding the System (USA Only)
  17

Avaya IP Office Phone Manager User Manual (64 pages)

ContactStore System Admin

Brand: Avaya | Category: Software | Size: 1 MB

Table of Contents
3
Legal
5
Preface
9
- About this Guide
  9
  - Intended Audience
    9
  - Conventions Used in this Guide
    11
  - Additional Resources
    12
Chapter 1

13
- Chapter 1: System Operation
  13
  - System Overview
    14
  - Contactstore Recordings
    15
  - Recording Files
    15
  - Audio Compression
    15
  - Contactstore Internal Database
    15
  - Stored Details
    16
Chapter2

17
- Chapter 2: Essential Administrative Tasks
  17
  - Distributing User Instructions
    18
  - Backing up Your Server
    18
  - Call Details Database Backup
    18
  - Using Third-Party System Management Tools
    18
  - Daily Preventative Maintenance Procedures
    18
  - Weekly Tasks
    20
  - Monthly Tasks
    21
Chapter3

23
- Chapter 3: Using the System Administration Pages
  23
  - System Administration Overview
    24
    
    Key Points
    24
    
    Accessing the System Administration Pages
    26
    
    Setting and Changing Your Password
    27
  - System Settings
    29
    
    Server Settings
    29
    
    Security
    30
    
    Creating a New User Account
    31
    
    User Security
    31
    
    Editing an Existing User Account
    34
    
    Status
    34
    
    Alarms and Events
    35
    
    Clearing All Events
    36
    
    System Overview
    36
    
    Viewing Alarms and Events
    36
Chapter 4

39
- Chapter 4: Using Search and Replay
  39

Avaya IP Office Phone Manager Installation Manual (50 pages)

Embedded Voicemail

Brand: Avaya | Category: Software | Size: 0 MB

Table of Contents
3
Introduction

5
- About this Guide
  5
- IP Office 15-601067 Issue 4 (25 May
  5
IP Office Embedded Voicemail

7
Installing Embedded Voicemail

11
- Overview
  11
- Setup Information
  12
  - System Settings
    12
  - User Mailboxes
    12
  - Hunt Group Mailboxes
    13
  - Auto Attendant Setup
    14
    
    Time Profiles
    14
    
    Menu Actions
    15
- IP406 V2 Installation
  16
  - Requirements
    16
  - Install the Memory Expansion Card
    16
  - System Configuration
    16
- Small Office Embedded Voicemail Installation
  17
- Configuring an IP Office for Embedded Voicemail
  18
- Upgrading Prompts
  19
- Monitoring Embedded Voicemail
  21
User Mailbox Configuration

23
- User Mailboxes
  23
- User Mailbox Configuration
  24
Hunt Group Mailbox Configuration

25
- Hunt Group Mailboxes
  25
- Hunt Group Mailbox Configuration
  26
- Message Waiting Indication
  26
- Hunt Group Mailbox Access
  27
  - Message Waiting Indication
    27
  - Short Code and DSS Key Access
    27
  - Remote Access
    27
Auto Attendant Configuration

29

Avaya IP Office Phone Manager Installation Manual (44 pages)

ContactStore

Brand: Avaya | Category: Software | Size: 1 MB

Table of Contents
3
Legal
5
About this Guide
9
Preface
9
Chapter 1

13
- Chapter 1: Configuring Avaya System Components
  13
  - Configuring an IP Office User to Use Contactstore
    13
  - Voicemail Pro
    13
Chapter 2

15
- Chapter 2: Installing Contactstore
  15
Chapter 3

19
- Chapter 3: Licensing
  19
  - Licensing Options
    19
  - Installing a Full License
    19
  - Adding Additional Licenses
    19
  - Initial Login
    20
Chapter 4

23
- Chapter 4: Configuring Contactstore
  23
  - Verifying the Initial Settings
    23
  - System Settings
    24
  - Security
    26
  - Users
    26
  - Completing the Configuration
    29
Chapter 5

31
- Chapter 5: Completing the System Setup
  31
  - Testing the Recording Operation
    31
  - Replaying Recordings
    31
  - Configuring Your Browser
    31
  - Adding Contactstore to a Zone
    31
  - Accessing Search and Replay
    33
  - Searching for Calls
    34
  - Viewing Results
    35
  - Playing a Call
    36
  - Completing User Configuration
    37
  - Monitoring the System
    37
Appendix A Appendix A: Troubleshooting

38

Avaya IP Office Phone Manager User Manual (40 pages)

IP Office Mailbox Mode

Brand: Avaya | Category: Voicemail | Size: 0 MB

Avaya IP Office Phone Manager User Manual (26 pages)

Embedded Voicemail

Brand: Avaya | Category: Voicemail | Size: 0 MB

Table of Contents
3
1 Accessing Your Mailbox and Messages

5
- Caller Options
  8
- Default Mailbox Controls
  8
- Listening to Your Messages
  9
- Forwarding a Message
  11
- Replying to Messages
  11
- Voicemail Email
  12
- Outcalling
  13
2 Changing Your Settings

15
- Changing the Mailbox Access Code
  16
- Changing Your Greeting
  17
- Transfer Options
  17
- Record Your Name
  18
3 Visual Voice

19
- Index
  23

Avaya IP Office Phone Manager User Manual (8 pages)

IP Office discontinued control unit

Brand: Avaya | Category: Control Unit | Size: 0 MB

Avaya IP Office Phone Manager Job Aid (9 pages)

Manual Call Recording

Brand: Avaya | Category: Software | Size: 0 MB

Avaya IP Office Phone Manager Application Notes (17 pages)

Application Notes for Valcom One-Way IP Speakers with Avaya IP Office

Brand: Avaya | Category: Software | Size: 0 MB

Avaya IP Office Phone Manager Application Notes (17 pages)

Application Notes for Valcom Talkback IP Speakers with Avaya IP Office

Brand: Avaya | Category: Software | Size: 0 MB

Avaya IP Office Phone Manager Job Aid (6 pages)

Using the DECT Site Survey Kit

Brand: Avaya | Category: VoIP | Size: 0 MB

AVAYA IP Office Phone Manager User Manual (4 pages)

IP OFFICE

Brand: AVAYA | Category: IP Phone | Size: 1 MB

User Manuals: AVAYA IP Office Phone Manager Software

Table of Contents

1 Installing IP Office

2 System Overview

3 Planning

4 Pre-Configuration

5 Small Office Edition Installation

6 IP400 Basic Installation

7 IP500 Basic Installation

8 Phone Installation

9 External Trunk Configuration

Table of Contents

1 Overview

2 Telephony Features

3 System Changes

5 Date and Time

6 Dialing Restrictions and Permissions

Table of Contents

1 Introduction

2 Supervisor

3 Statistics

Reports

5 Agent

6 Administrator

Table of Contents

Introduction

Main Window

Call Handling

Table of Contents

Introduction

IP401 Compact Office Platform

IP403 Office Platform

IP406 Office Platform

IP412 Office Platform

Expansion Modules

Country Variants

Table of Contents

About this Book

Escalation

Remote Access

Call Quality

Call Routing

DTE Port Maintenance

Hunt Groups

IP Routes

Licenses

System

Table of Contents

Table of Contents

1 Voicemail Pro

2 Windows Server Installation

3 Linux Server Installation

4 Using the Voicemail Pro Client

Table of Contents

Declaration of Conformity

Overview

Introducing the AVPP

AVPP Configuration

AVPP Administration

IP Office Configuration

Table of Contents

The 2402 Telephone

Basic Call Handling Features

Feature Key

Table of Contents

Getting Started

Phone Manager

Configuration

Call Handling

Table of Contents

Introduction

IP403 Office Platform

IP406 Office Platform

Expansion Modules

Country Variants

Preparing for Installation

Table of Contents

Chapter 1

Chapter2

Chapter3