Avaya IP Office 3.2 Manuals

Manuals and User Guides for Avaya IP Office 3.2. We have 5 Avaya IP Office 3.2 manuals available for free PDF download: Installation Manual, User Manual, Applications Installation & Administration Manual

Avaya IP Office 3.2 Installation Manual (344 pages)

Brand: Avaya | Category: Telephone System | Size: 3 MB

Table of Contents
3
IP Office Installation

7
- Installing IP Office
  7
- Equipment Availability
  8
- Rohs
  8
System Overview

9
- IP Office System Components
  10
- Control Units
  12
- Control Unit Summary
  13
- Trunk Cards
  14
- Internal Cards
  16
- External Expansion Modules
  20
- Power Supplies
  22
- Power Cords
  23
- Power Supply Backup (UPS)
  24
- Cables
  26
  - Standard IP Office Cables
    27
- Grounding
  28
- Out-Of-Building Connections/Lightning Protection
  30
- Rack Mounting
  32
- Feature Key Dongles
  34
- License Keys
  35
- IP Office Phones
  36
- IP Office Core Software (bin Files)
  38
- Supported Country Locales
  40
- IP Office Programming and Maintenance Applications
  42
- User Applications
  43
- Voicemail Applications
  44
- Call Logging Applications
  45
- Call Center Applications
  46
- CTI Applications
  47
- IP Office Application CD/DVD's
  48
- Specification for IP Office Application Pc's
  49
- Voip and Network Assessments
  53
- Training
  54
- Web Sites
  55
Planning

57
- Space Requirements
  58
- Environmental Requirements
  60
- Tools and Parts Required
  61
- System Details
  62
- IP403/IP406 V2 Control Unit Ports
  68
- Small Office Edition Control Unit
  69
- Expansion Module
  70
Pre-Configuration

71
Basic Installation

77
- Unpacking Equipment
  77
- Installing the IP Office Admin Applications
  78
- Control Unit Power up
  81
- Connecting the Manager PC
  82
- Receiving a Configuration (Pre-3.2)
  84
- Monitor
  87
- Fitting VCM Cards
  88
- 08. Fitting Modem Cards
  89
- Fitting Trunk Interface Cards
  91
  - Stage 9B. Grounding E1R2 Coaxial Connections
    94
  - Stage 9C. Fitting Small Office Edition Trunk Cards
    95
- Rack Mounting Instructions
  96
- Adding Expansion Modules
  98
- Adding a WAN3 Module
  100
- Shelf/Wall Mounting (SOE)
  102
- Upgrading the Core Software
  106
- Configuring Security Settings
  112
- Receiving a Configuration (3.2)
  116
Phone Installation

119
- Installing Phones
  119
- Installing 2400/5400 Series Phones
  120
- Installing an EU24 Add-On
  125
- Basic Button Programming
  127
- Changing Extension Numbers
  129
- Swapping Extension Users
  131
External Trunk Configuration

133
- Trunk Configuration
  133
- Clock Quality
  134
- Unused Trunks
  135
- Prefix Dialing
  137
Additional Processes

141
- Creating a WAN Link
  141
- Music on Hold (MOH)
  142
- Grounding and Protection Devices
  144
- External Output Port
  150
  - Using the External Output (Door) Port
    150
  - EXT O/P Port
    151
- Licensing
  152
  - License Keys
    152
  - Feature Key Dongles
    153
  - Installation Requirements
    154
  - Serial Port Feature Key Installation
    155
  - Parallel Port / USB Feature Key Installation
    156
- So8 BRI Module
  157
  - So8 Example 2: Video Conference
    158
    
    Polycom Video Module Settings
    159
- Snmp
  160
  - SNMP Introduction
    160
  - Installing the IP Office MIB Files
    161
    
    HP Open View Network Node Manager
    161
    
    Castlerock Snmpc 5.1.6C and Earlier
    162
    
    Castlerock Snmpc V5.0.1
    162
  - Enabling SNMP and Polling Support
    163
  - Enabling SNMP Trap Sending
    164
  - Trap Generation
    165
    
    RFC1215 Generic SNMP Traps
    165
    
    Ipo-Mib
    165
Maintenance

167
- DTE Port Maintenance
  167
  - DTE Port Overview
    167
  - DTE Port
    168
    
    DTE Cables
    168
  - Erasing the Configuration
    169
  - Defaulting Security Settings
    171
  - Erasing the Operational Software
    172
System Components

175
- Control Units
  176
  - Control Unit Summary
    176
  - IP412 Control Unit
    177
  - IP406 V2 Control Unit
    179
  - IP406 V1 Control Unit
    181
  - IP403 Control Unit
    183
  - Small Office Edition
    185
- Internal Cards
  187
  - Modem Cards
    187
  - Wireless Card
    188
  - Embedded Voicemail Memory Cards
    189
  - Voice Compression Module Cards (VCM's)
    190
- Trunks Cards
  192
  - Analog Trunk Card Universal (ATM4U)
    192
  - Analog Trunk Card (ATM4)
    193
  - BRI Trunk Cards (Quad BRI)
    194
  - T1 PRI Trunk Cards
    194
  - E1 PRI Trunk Cards
    195
  - WAN Trunk Card
    195
  - E1R2 PRI Trunk Cards
    196
- Expansion Modules
  197
  - IP400 Analog Trunk Module
    197
  - IP400 Digital Station V2
    199
  - IP400 Digital Station V1
    201
  - IP400 Phone Module V2
    203
  - IP400 Phone Module
    205
  - IP400 So8 Module
    207
  - IP400 WAN3 Module
    209
- Phones
  211
  - Dt Dect
    211
  - 2402D
    212
  - 2410D
    213
  - 2420D
    214
  - 4406D
    221
  - 4412D
    222
  - 4424D
    223
  - 602Ip, 4602Sw
    225
  - 606Ip
    226
  - 610Sw
    227
  - 620Ip, 4620Sw
    229
  - 621Sw
    230
  - 625Sw
    232
  - 602Ip, 5602Sw
    237
  - 610Sw
    238
  - T 3 Classic
    244
  - T 3 Comfort
    245
  - T 3 Compact
    246
  - T Ranstalk 9040
    247
- P Hone Add-Ons
  248
  - E U24
    249
  - E U24Bl
    250
  - T 3 Dss
    251
  - M24
    252
  - 2 01B Recorder Interface Module
    253
- A Pplications
  254
  - C All Status
    254
  - C Ompact Business Center (CBC)
    255
  - C Ompact Contact Center (CCC)
    256
  - C Onferencing Center
    258
  - C Ontactstore
    259
  - D Elta Server
    260
  - F Eature Key Server
    261
  - M Anager
    262
  - M Onitor
    263
  - P Hone Manager
    264
  - S Oftconsole
    266
  - Oicemail Lite
    267
  - Oicemail Pro
    268
- Licence Keys
  270
  - L Icense Keys CCC
    270
  - L Icense Keys General
    271
  - L Icense Keys CTI
    272
  - L Icense Keys Phone Manager
    273
  - L Icense Keys Voicemail
    274
  - I P DECT Licenses
    275
  - 5-Day Trial Licenses
    276
- P Orts and Cables
  277
  - C Ables
    277
    
    S Tandard IP Office Cables
    278
  - I P Office Port Types
    279
  - A NALOG Port
    280
  - A UDIO Port
    281
  - B RI Port (So)
    282
  - B RI Port
    283
    
    P RI/BRI Trunk Cable
    283
  - D C I/P Port
    284
  - D S Ports
    285
    
    S Tructured Cabling Line Cord
    285
  - D te Port
    286
    
    D te Cables
    286
  - E XPANSION Ports
    287
    
    E Xpansion Interconnect Cable
    287
  - E XT O/P Port
    288
  - L an Port
    289
    
    L an Cables
    289
  - P F Port
    290
  - P HONE (POT) Port
    291
    
    S Tructured Cabling Line Cord
    291
  - P RI Port
    292
    
    P RI/BRI Trunk Cable
    292
  - W an Port
    293
  - V .24 WAN Cable
    294
  - V .35 Wan Cable
    295
  - X .21 Wan Cable
    296
- S AP Codes
  297
  - E Quipment Availability
    297
  - R Ohs
    297
  - S AP Codes
    298
    
    I P Office Control Units
    298
    
    E Xternal Expansion Modules
    298
    
    P Ower Supply Units
    299
    
    P Ower Cords
    301
    
    I Nternal Cards
    303
    
    T Runks Cards
    304
    
    C Ables
    305
    
    R Ack Mounting
    305
    
    B Arrier Boxes
    305
    
    F Eature Keys Dongles
    305
    
    C CC Licenses
    306
    
    G Eneral Licenses
    307
    
    C TI Licenses
    307
    
    P Hone Manager Licenses
    308
    
    Oicemail Licenses
    308
    
    I P DECT Licenses
    309
    
    5-Day Trial Licenses
    309
    
    I P Office Application Cds
    310
    
    400 Series Phones
    311
    
    700 Series Phones
    312
    
    810 Phones
    312
    
    600 Series Phones (Old Style)
    313
    
    600 Series Phones (New Style)
    313
    
    400 Series Phones
    314
    
    T 3 Series Phones (Upn)
    315
    
    T 3 Series Phones (IP)
    315
    
    C CC Wallboards
    316
    
    S Pares
    316
S Afety Statements

317
- S Afety and Homologation Statements
  317
- L Ithium Batteries
  317
- L Ightning Protection/Hazard Symbols
  318
- T Runk Interface Modules
  319
- F Urther Information and Product Updates
  320
  - S Upport Telephone Numbers
    320
- C Ompliance with FCC Rules
  321
- P Ort Safety Classification
  322
- E MC Cautions
  323
- R Egulatory Instructions for Use
  324
  - I P Office Operation in Australia
    324
  - I Ndustry Canada Notification (Doc)
    325
  - I P Office Operation in EU
    325
  - I P Office Operation in New Zealand
    325
  - F CC Notification
    326
I Ndex

327
- IP Office 3.2 15-601042 Issue 14B (13Th November
  344

Avaya IP Office 3.2 User Manual (128 pages)

Phone Manager

Brand: Avaya | Category: Software | Size: 1 MB

Table of Contents
3
Introduction

7
- About this Guide
  7
- What's New
  8
- Phone Manager Feature Comparison
  9
- Starting Phone Manager
  10
Main Window

15
- Overview
  15
- The Call Details Area
  17
- The Call History Panel
  18
  - Overview
    18
  - The in Tab
    20
  - The out Tab
    21
  - The Missed Tab
    22
  - The All Tab
    23
  - The Door Tab
    24
Call Handling

25
- Overview
  25
- Answering a Call
  26
  - The Status Tab
    27
  - Making a Call
    28
  - Call Back a Missed Call
    28
  - Using the Call Window
    29
  - Ending a Call
    30
- Transferring a Call
  31
  - Making a Consultation Call
    31
  - Transferring a Call Unsupervised
    32
  - Transferring a Caller to Voicemail
    33
  - The Transfer Window
    33
  - Reclaiming a Call
    34
  - Holding a Call
    35
- Parking a Call
  36
- Recording a Call
  37
- Using the Conference Feature
  38
  - Overview
    38
  - Creating a Conference Call
    38
  - The Conference Tab
    39
  - Phone Manager and Conferencing Center
    39
- Account Codes and PIN Restrictions
  40
  - Using Account Codes
    40
  - The Account Codes Tab
    41
- Creating an Account Code Speed Dial
  42
- Working with PIN Restrictions
  43
- Working with Queues
  45
  - The Queue Tab
    46
Voicemail

47
- Overview
  47
- Listening to Your Messages
  48
  - The Messages Tab
    49
  - The Voicemail Tab
    49
- Personal Greetings
  50
  - Overview
    50
  - Recording Greetings
    51
  - IP Office 3.2 15-600988 Issue 14B (14Th June
    53
  - Using Personal Greetings
    53
  - Assigning a Temporary Greeting
    55
  - Assigning Personal Greetings
    56
  - Entering Transfer Options
    58
- Personal Distribution Lists
  59
Features

67
- Overview
  67
- Managing Directories
  68
  - Overview
    68
  - Creating a Personal Directory
    68
  - Adding a Directory Entry
    69
  - Creating a Directory Entry from an Existing Call
    70
  - Editing a Directory Entry
    70
  - The Script Tab
    71
- Creating and Using Speed Dials
  72
  - Viewing Speed Dials
    72
  - The Speed Dials Tab
    74
  - Using a Speed Dial
    75
  - Create a Speed Dial Group
    76
  - Creating a Speed Dial
    77
  - Editing a Speed Dial
    79
  - Deleting a Speed Dial
    79
- Setting an Absent Message
  80
  - Getting Help
    81
Configuring Phone Manager

83
- Changing Phone Manager Settings
  83
  - Overview
    83
  - Configuring Agent Mode
    84
  - Changing the Audio Codec Settings
    85
  - Changing the Clock Format
    86
  - Viewing Phone Manager in Compact Mode
    87
  - Changing the Date Settings
    88
  - Setting Do Not Disturb
    89
  - Activating the Door Release Buttons
    90
  - Setting Your Forwarding Options
    91
  - Enabling Instant Messaging
    94
  - Creating Personal Park Slots
    95
  - Changing General Phone Manager Settings
    96
  - Selecting Queues to Monitor
    98
  - Changing Short Cut Keys
    99
  - Configuring Screen Pop
    100
  - Selecting Telephone Controls
    102
  - Configuring USB Settings
    103
  - Configuring the Voicemail Options
    104
- Setting Your Preferences
  105
  - Overview
    105
  - Turning Voicemail on or off
    105
  - Turning Voicemail Ringback on or off
    105
  - Taking Your Calls at Another Extension
    106
  - Transfering Back to Forwarded Extension
    106
  - Setting Do Not Disturb (DND)
    107
  - Setting a Do Not Disturb Exception Number
    107
  - Turning Call Waiting On/Off
    108
  - Turning off Hook Operation On/Off
    108
  - Selecting the Tabs to Show in Call History
    109
  - Saving Your Preferences
    110
- Using the Phone Manager Pro Versions
  111
  - Hands Free Operation
    111
  - Agent Mode Operation
    111
  - PC Softphone Operation
    112
- Changing the Look of Phone Manager
  113
  - Using Phone Manager in Compact Mode
    113
  - Loading a Skin
    115
  - Default Sizing
    115
Appendix

117
- Hints & Tips
  117
- Tool Bar Icons
  118
- Short Cut Keys
  120
Glossary

121
Index

125
- IP Office 3.2 15-600988 Issue 14B (14Th June
  127

Avaya IP Office 3.2 Applications Installation & Administration Manual (90 pages)

Brand: Avaya | Category: Telephone System | Size: 0 MB

Table of Contents
3
About this Guide

5
Conferencing Center

7
- Installation
  7
  - Overview
    7
  - Setup Options
    8
  - Pre-Installation Requirements
    11
  - Installing Conference Center
    14
  - Upgrade Procedure
    18
- Configuration
  20
  - Overview
    20
  - IP Office Manager Configuration
    21
  - Internet Security Changes
    23
  - Voicemail Pro Configuration
    24
  - Configuring Conferencing Center
    34
- Administration
  36
  - Hints and Tips
    36
Phone Manager

43
- Installation
  43
  - Overview
    43
  - User PC Requirements
    44
  - Planning Forms
    45
  - Installing Phone Manager
    47
- Configuration
  50
  - Overview
    50
  - Selecting the Phone Manager Type
    51
  - IP Office Manager Configuration
    52
  - Play Sounds Option
    55
  - Configure Instant Messaging
    56
  - Voip Mode Operation
    58
  - Command Line Options
    62
  - Popping External Applications
    64
- Administration
  68
  - General Notes
    68
  - Phone Manager Ports and Firewalls
    68
  - User Settings and Profiles
    69
  - Directory Entries
    69
  - Citrix/Thin Client Phone Manager
    70
  - Loading a Skin
    70
Softconsole

71
- Installation
  71
  - Overview
    71
  - Pre-Installation Requirements
    72
  - Installation
    73
  - Upgrade Procedure
    74
- Configuration
  75
  - Changes in Manager Application
    75
  - Command Line Options
    76
- Administration
  78
  - Exporting Directories
    78
  - Delete a Profile
    79
  - Directory Paths
    79
  - Hints and Tips
    80
  - Loading Custom Skins
    80
Appendix

81
- BLF Operation
  81
- Conference Resources
  82
- Entering License Keys
  83
- Customizing the Look
  84
Index

89

Avaya IP Office 3.2 Installation Manual (60 pages)

Brand: Avaya | Category: IP Phone | Size: 0 MB

Table of Contents
3
IP Office IP Phones
5
Introduction
5
Small Installation (5 or Less Phones)
7
Large Installation (more than 5 Phones)
8
Wireless Installation
9
Installation Requirements
10
Network Assessment
11
Voice Compression Channels
12
Qos
12
Potential Voip Problems
13
User PC Connection
14
Power Supply Options
15
- Spare Wire Power Options
  15
- 802.3Af Power over Ethernet Options
  16
TFTP Options
17
Installation
21
Preparation
21
1A. 4601 and 5601 Installation
22
1B. Creating a 46Xxsettings.txt File
22
Phone Connection
23
3A. DHCP Address Installation
23
3B. Static Address Installation
24
Phone Registration
25
Extension & User Setup
25
Manually Creating Extensions
26
Phone Security
27
Listing Registered Phones
27
Static Administration
29
Static Administration Options
29
Entering Data for Administrative Options
29
Qos Option Settings
30
Secondary Ethernet (Hub)/Ir Interface Enable/Disable
30
Appendix A: Miscellaneous
31
Error Messages
31
View Administrative Details
32
Reset System Values
33
Self-Test Procedure
33
Site Specific Option Number
34
Automatic Gain Control
34
Appendix B: IP Telephone Files
35
IP Telephone Files
35
The 46XX Upgrade Script File
36
The 46XX Settings Script File
36
- 46XX Settings
  37
Appendix C: Scenarios for the Restart Process
39
Restart Scenarios
39
Boot File Needs Upgrading
40
IP Office 3.2 15-601042 Issue 11E (27Th June
41
No Application File or Application File Needs Upgrading
41
Correct Boot File and Application File Already Loaded
41
Appendix D: Infrared Dialling
43
Infrared Dialling
43
Enabling the IR Port
44
Dialling Phone Numbers
44
- Palm Organizer
  44
- Windows Pocket PC
  45
Beaming Files During a Call
45
- Palm Organizer
  45
Appendix E: Alternate DHCP Setup
47
Alternate DHCP Servers for Avaya IP Phone Installation
47
Using Windows 2000 Server
47
- Checking for DHCP
  47
- Windows 2000 DHCP Setup for H.323 IP Phones
  48
Alternate Options
50
Appendix F: WML Operation
51
WML Server Setup
51
- What WML Is Supported
  51
Testing WML Browsing Using Xitami
52
- Introduction
  52
- Installing the Web Server
  52
- Configuring the Xitami Web Server for WAP
  52
- Installing Sample WML
  53
Setting the Home Page
54
Apache Web Server WML Configuration
55
Microsoft IIS Web Server WML Configuration
55
Open URL Entry
56
Appendix G: 3616/3620/3626 Installation
57
3616/3620/3626 Spectralink Installation
57
Access Points
57
Index
59

Avaya IP Office 3.2 User Manual (20 pages)

Brand: Avaya | Category: IP Phone | Size: 0 MB

Table of Contents
3
The Telephone

5
- About this Guide
  5
- Overview
  5
- Call Appearance Keys
  7
  - Call Appearance Key Icons
    7
  - System Features
    8
- The Display
  8
Basic Call Handling Features

9
- Answering a Call
  9
- Making a Call
  9
- Clearing a Call
  9
- Redial
  10
- Headset Working
  10
- Speaker
  10
- Conference
  11
- Mute
  11
- Hold
  12
- Transfer
  12
- Message
  13
System Features

14
- System Features Introduction
  14
- Answering Calls
  14
- Call Forwarding
  15
- Diverting Calls
  15
- Do Not Disturb
  16
- Making Calls
  16
- Voicemail
  17
- Default Feature Codes
  18
Index

19

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Avaya IP Office 3.2 Manuals

Avaya IP Office 3.2 Installation Manual (344 pages)

Table of Contents

IP Office Installation

System Overview

Planning

Pre-Configuration

Basic Installation

Phone Installation

External Trunk Configuration

Additional Processes

Maintenance

System Components

S Afety Statements

I Ndex

Avaya IP Office 3.2 User Manual (128 pages)

Table of Contents

Introduction

Main Window

Call Handling

Voicemail

Features

Configuring Phone Manager

Appendix

Glossary

Index

Avaya IP Office 3.2 Applications Installation & Administration Manual (90 pages)

Table of Contents

About this Guide

Conferencing Center

Phone Manager

Softconsole

Appendix

Index

Avaya IP Office 3.2 Installation Manual (60 pages)

Table of Contents

Avaya IP Office 3.2 User Manual (20 pages)

Table of Contents

The Telephone

Basic Call Handling Features

System Features

Index

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