Avaya Communication Manager Administrator's Manual page 320

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Managing MultiMedia Calling
Planning for MMCH
The following are some of the tasks you perform in planning and administering MMCH.
Planning the system
Questions to help you use Avaya Communication Manager for multimedia are:
How many MMCH users are you going to have?
How many multimedia calls do you expect to have at any given time?
With the information above you can determine how many Voice Conditioner (VC) and
Multimedia Interface (MMI) circuit packs you need.
Will users need data collaboration capabilities? If so, you need to install the Extended
Services Module (ESM).
Which stations, hunt groups or vectors need early answer?
Do you have ISDN-PRI trunks? It is possible to use separate DS1 trunks for data, but
ISDN-PRI trunks are recommended.
Installation checklist
1. Purchase MMCH right-to-use.
2. Avaya — enable MMCH on System Parameters Customer-Options screen.
3. Administer default multimedia outgoing trunk parameter selection on the Feature-Related
System-Parameters Features screen.
4. Administer MMCH related feature access codes on the Feature Access Code screen.
5. Install and administer hardware:
Install MMIs, VCs and the ESM.
Administer the ESM to ECS connection — DS1 Circuit Pack and Signaling Group
screens.
Establish maintenance parameters — Maintenance-Related System Parameters
screen.
6. Administer multimedia complexes:
Administer data modules — Data Module screen, or Data Module page of the Station
screen.
Administer stations as part of a multimedia complex, assign associated data module
extension, multimedia mode, service link mode and appropriate multimedia buttons —
Station screen.
320 Administrator Guide for Avaya Communication Manager

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