Avaya Communication Manager Administrator's Manual page 745

01 through XX
Enter vector commands as required (up to the maximum allowed in your configuration). For
more information, see Avaya Communication Manager Call Center Software Call Vectoring and
Expert Agent Selection (EAS) Guide, 07-300303.
.
Valid entries
adjunct
announcement
busy
check
collect
consider
converse-on
disconnect
goto
messaging
queue-to
Usage
Causes a message to be sent to an adjunct
requesting routing instructions based on the CTI link
number.
Provides the caller with a recorded announcement.
Gives the caller a busy signal and causes termination
of vector processing.
Checks the status of a split (skill) for possible
termination of the call to that split (skill).
Allows the user to enter up to 16 digits from a
touch-tone telephone, or allows the vector to retrieve
Caller Information Forwarding (CINFO) digits from the
network.
Defines the resource (split, skill, or location) that is
checked as part of a Best Service Routing (BSR)
consider series and obtains the data BSR uses to
compare resources.
Delivers a call to a converse split (skill) and activates
a voice response script that is housed within a Voice
Response Unit (VRU).
Ends treatment of a call and removes the call from
the server running Avaya Communication Manager.
Also allows the optional assignment of an
announcement that will play immediately before the
disconnect.
Allows conditional or unconditional movement
(branching) to a preceding or subsequent step in the
vector.
Allows the caller to leave a message for the specified
extension or the active or latest VDN extension.
Unconditionally queues a call to a split or skill and
assigns a queueing priority level to the call in case all
agents are busy.
Call Vector
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Issue 1 June 2005 745