Avaya Communication Manager Administrator's Manual page 199

Related topics
For more information on coverage, see "Call Coverage" in Feature Description and
Implementation for Avaya Communication Manager, 555-245-205.
Defining time-of-day coverage
The Time of Day Coverage Table on your system lets you redirect calls to coverage paths
according to the time of day and day of the week when the call arrives. You need to define the
coverage paths you want to use before you define the time of day coverage plan.
For example, let us say you want to administer the system so that incoming calls to extension
2054 redirect to a coworker in the office from 8:00 a.m. to 5:30 p.m., and to a home office from
5:30 p.m. to 8:00 p.m. on weekdays. You want to redirect the calls to voice mail after 8:00 p.m.
weekdays and on weekends.
Instructions
To set up a time-of-day coverage plan that redirects calls for our example above:
1. Type add coverage time-of-day next and press Enter.
The Time of Day Coverage Table
number in the sequence of time-of-day table numbers. If this is the first time-of-day
coverage plan in your system, the table number is 1.
Figure 68: Time of Day Coverage Table screen
Sun
Mon
Tue
Wed
Thu
Fri
Sat
Record the table number so that you can assign it to extensions later.
TIME OF DAY COVERAGE TABLE 1__
Act CVG Act
Time PATH Time
00:00 3___ __:__ ____
00:00 3___ 08:00 1
00:00 3___ 08:00 1
00:00 3___ 08:00 1
00:00 3___ 08:00 1
00:00 3___ 08:00 1
00:00 3___ __:__ ____
screen appears and the selects the next undefined table
CVG Act CVG
PATH Time PATH
__:__ ____
17:30 2
17:30 2
17:30 2
17:30 2
17:30 2
__:__ ____
Setting up Advanced Call Coverage
Act CVG Act
Time PATH Time
__:__ ____ __:__ ____
20:00 3 __:__ ____
20:00 3 __:__ ____
20:00 3 __:__ ____
20:00 3 __:__ ____
20:00 3 __:__ ____
__:__ ____ __:__ ____
Issue 1 June 2005
CVG
PATH
199