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Avaya CCM 3.1 Manual

Avaya CCM 3.1 Manual

Contact center modules report manager
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CCM 3.1

Report Manager

38HBK00001SCB Issue 9 (18/07/2002)

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Summary of Contents for Avaya CCM 3.1

  • Page 1: Report Manager

    CCM 3.1 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)

  • Page 2: Table Of Contents

    Viewing the Results of a Report......................21 Printing Reports ..........................23 Reports for Scheduled Processing ..................24 Overview ............................24 Submitting a Report ........................... 25 Trouble Shooting ........................28 Report Viewer ............................ 28 Index............................29 CCM 3.1 Page 2 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)

  • Page 3: Introduction

    Contact Center database and schedule reports to be updated and printed. • INDeX Taskbar: Enforces the user rights and password protection as well as providing a single point of access to the Contact Center Modules. CCM 3.1 Page 3 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)

  • Page 4: Report Manager

    Report Scheduler offers scheduled or batch processing of documents. Report Viewer: Report Viewer is a software tool to integrate reporting and analysis. It enables you to schedule Corporate Documents that display accurate, up-to- date data. CCM 3.1 Page 4 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)

  • Page 5: Using This Manual

    It also provides built in security through a logon procedure; i.e. you must log on to the INDeX Taskbar before launching the INDeX CCM applications. Further details on INDeX Taskbar are available from the INDeX Taskbar User Manual. CCM 3.1 Page 5 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)

  • Page 6: Report Server

    If INDeX Archiver is not running you can start it by: Ensure that the Delta server is running. Click the Start button on the Windows Taskbar. Point to Programs and then to INDeX CCM. Click Archiver from the sub-menu. CCM 3.1 Page 6 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)
  • Page 7 Technical Support personnel. Note: To close the Archiver screen select Close from the File menu.. To quit the Archiver application select Stop and Exit from the File menu. CCM 3.1 Page 7 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)

  • Page 8: Report Scheduler

    The right side of the Scheduler Taskbar displays the date and time that the schedule was last refreshed. This value is taken from the SQL server and is formatted according to the language selected for the application. CCM 3.1 Page 8 Report Manager...
  • Page 9 Note: All date and time values are displayed using the date and time formats according to the language for the application. Times are rounded to the nearest second unless otherwise specified. CCM 3.1 Page 9 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)

  • Page 10: Editing Tasks

    Tasks can also be deleted by selecting and then pressing the delete button. Properties This option displays the schedule properties for the selected task. CCM 3.1 Page 10 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)

  • Page 11: Task History

    Clicking the ‘Clear’ button will empty the log. The confirmation dialog will be displayed when this button is clicked. The ‘No’ button is highlighted by default. Pressing the ‘Return’ key will cancel the operation unless the ‘Yes’ button is manually highlighted. CCM 3.1 Page 11 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)

  • Page 12: Report Scheduler Preferences

    When a column is de-selected, the name is shown at the end of the listing. Note: The row number and the status column cannot be moved and cannot be hidden. CCM 3.1 Page 12 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)

  • Page 13: Report Scheduler Distribution Management

    The ‘Message Text’ field can be used to determine the message content that an email recipient sees i.e. please find attached a recently updated report. This text is inserted before any report attachments. CCM 3.1 Page 13 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)
  • Page 14 Note: Multiple selections can be made by holding down the ‘Ctrl’ key whilst clicking the list entries to be removed or a range can be selected by holding down the ‘Shift’ key whilst clicking the entries to be removed. CCM 3.1 Page 14 Report Manager...

  • Page 15: Report Viewer

    1. Ensure that you are logged onto the INDeX Taskbar. 2. Click the Start button on the Windows taskbar. 3. Point to Programs. 4. Point to INDeX CCM. 5. Click Report Viewer from the sub-menu. CCM 3.1 Page 15 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)
  • Page 16 Controls how large or small a report appears on the screen. - Schedule Report Allows you to submit a report for scheduled processing. For further information see "Submitting a Report" on page 25. CCM 3.1 Page 16 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)

  • Page 17: Managing Report Viewer

    "Viewing the Results of a Report" on page 21. Note: If you click on the More button in the retrieve screen, you will be able to search for documents containing certain criteria. CCM 3.1 Page 17 Report Manager...
  • Page 18 When you have defined your search criteria, click on the Find Now button. Results of the search will be shown in the main window area of the screen. Retrieve the document as described in the section titled "Corporate Documents" on page 17. CCM 3.1 Page 18 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)

  • Page 19: Opening A Corporate Document

    Show Recently Used File List option, and entering the number of files in the Entries list box. CCM 3.1 Page 19 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)

  • Page 20: Refresh Corporate Document

    When you open a report for the first time, it will contain data captured from the Avaya database. Refresh allows you to update the data in your report, so that you work with the latest data from your database. To refresh the report: 1.

  • Page 21: Viewing The Results Of A Report

    Purging the data provider keeps its components (the objects, conditions and sorts, for example), but it deletes the data retrieved. You can refresh the data provider at any time when you want to retrieve the results again. CCM 3.1 Page 21 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)
  • Page 22 24:00:00 for midnight. • Statistics Displays statistical information about the data provider, that is the date, time, number of rows returned and the duration for each time the data provider was refreshed. CCM 3.1 Page 22 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)

  • Page 23: Printing Reports

    The Page Setup command provides options relating to paper size and source, the orientations of the printed page and the page margins. It is highly recommended NOT to alter the Page Setup of the Avaya Corporate Documents. Using Print Preview Print Preview enables you to see how your Report will look like when you print it out.

  • Page 24: Reports For Scheduled Processing

    Once you have specified the tasks you want Report Scheduler to perform, you can schedule them. You can carry out the tasks once at a specified time, or repeatedly at the same time every day, week, or month. CCM 3.1 Page 24 Report Manager...

  • Page 25: Submitting A Report

    • Run Daily – Enables the selection of the days, hours and minute of the selected hours on which the scheduled task is to run. CCM 3.1 Page 25 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)
  • Page 26 To remove an email recipient select the entry in the list on the ‘Email’ tab of the scheduled task properties dialog and click the ‘Remove’ button. CCM 3.1 Page 26 Report Manager...
  • Page 27 Note: Multiple selections can be made by holding down the ‘Ctrl’ key whilst clicking the list entries to be removed or a range can be selected by holding down the ‘Shift’ key whilst clicking the entries to be removed. CCM 3.1 Page 27 Report Manager...

  • Page 28: Trouble Shooting

    Nil Data in the Reports Graphs do not display nil (zero) data. E.g., the report below will be displayed on a Report Manager. This cannot be displayed on a Corporate Document (see below) CCM 3.1 Page 28 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)

  • Page 29: Index

    Report Viewer ..................................4, 15 Data Providers..................................21 Open Report ................................... 19 Print Reports................................... 23 Refresh Report ..................................20 Retrieve Documents ................................17 Schedule Reports..................................24 Start ......................................15 Standard Reports ..................................15 CCM 3.1 Page 29 Report Manager 38HBK00001SCB Issue 9 (18/07/2002)
  • Page 30 Lucent Technologies has been transferred or licensed to Avaya. This document contains propriety information of Avaya and is not to be disclosed or used except in accordance with applicable agreements. Any comments or suggestions regarding this document should be sent to "gsspublishing@avaya.com".

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