Avaya Communication Manager Administrator's Manual page 698

Screen Reference
Valid entries
requested
forced
LWC Reception
Valid entries are audix, msa-spe (default), and none.
Maximum time agent in ACW before logout (sec)
This field is used for setting a maximum time the agent can be in ACW on a per agent basis.
Valid entries are:
system - Default. Settings assigned on the Feature Related System Parameters screen
●
apply.
none - ACW timeout does not apply to this agent.
●
30-9999 sec - Indicates a specific timeout period. This setting will take precedence over
●
the system setting for maximum time in ACW.
Messaging Server Name for Messaging
Do one of the following actions:
Enter the name of the Messaging Server used for LWC Reception.
●
Enter the name of the Messaging Server that provides coverage for this Agent LoginID.
●
Leave blank (default).
●
MIA Across Skills
Enter y to remove an agent from the MIA queue for all the splits/skills/hunt groups that he or she
is available in when the agent answers a call from any of his or her splits/skills/hunt groups.
Valid entries are system (default), n, and y.
698 Administrator Guide for Avaya Communication Manager
Usage
Enter requested if you want an agent to enter a
Reason Code when logging out but do not want to
force the agent to do so. To enter requested the
Reason Codes and EAS on the System-Parameters
Customer-Options screen must be y.
Enter forced to force an agent to enter a Reason Code
when logging out. Enter forced to force an agent to
enter a Reason Code when entering AUX mode. To
enter forced, the Reason Codes and EAS on the
System-Parameters Customer-Options screen must
be y.