Avaya Communication Manager Administrator's Manual page 193

Figure 63: Coverage path screen
change coverage path 2
Coverage Path Number: 2
COVERAGE CRITERIA
Station/Group Status
Active?
Don't Answer?
DND/SAC/Goto Cover?
Holiday Coverage?
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearance? n
Point1: _________ Point2: _________ Point3: _________
Point4: _________ Point5: _________ Point6: _________
The system displays the next undefined coverage path in the sequence of coverage paths.
Our example shows coverage path number 2.
2. Type a coverage path number in the Next Path Number field.
The next path is optional. It is the coverage path to which calls are redirected if the current
path's coverage criteria does not match the call status. If the next path's criteria matches
the call status, it is used to redirect the call; no other path is searched.
3. Fill in the Coverage Criteria fields.
You can see that the default sets identical criteria for inside and outside calls. The system
sets coverage to take place from a busy telephone, if there is no answer after a certain
number of rings, or if the DND (do not disturb), SAC (send all calls), or Go to Cover button
has been pressed or corresponding feature-access codes dialed.
4. Fill in the Point fields with the extensions, hunt group number, or coverage answer group
number you want for coverage points.
Each coverage point can be an extension, hunt group, coverage answer group, remote
number, or attendant.
5. Press Enter to save your changes.
COVERAGE PATH
Next Path Number: ___
Inside Call
n
Busy? y
y
All? n
y
n
Setting up Basic Call Coverage
Hunt After Coverage: n
Linkage: ___ ___
Outside Call
n
y
y Number of Rings:2
n
y
y Holiday Table: 1
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Issue 1 June 2005 193