Page 1: Volume
Administrator’s Guide for Avaya Communication Manager Volumes 1, 2, and 3 555-233-506 Issue 7 November 2003...
Page 2 The final responsibility for securing both this system and its networked equipment rests with you - Avaya’s customer system Avaya Inc. provides a limited warranty on this product. Refer to your administrator, your telecommunications peers, and your managers. sales agreement to establish the terms of the limited warranty. In Base the fulfillment of your responsibility on acquired knowledge and addition, Avaya’s standard warranty language as well as information...
Page 3: Volume
The LASER devices operate within the following parameters: Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use • Maximum power output: -5 dBm to -8 dBm of access codes. Modification of this equipment by call aggregators to •...
Page 4 FIC Code SOC/REN/ Network (SDoC) Identifier A.S. Code Jacks Avaya Inc. in the United States of America hereby certifies that the Ground Start CO trunk 02GS2 1.0A RJ11C equipment described in this document and bearing a TIA TSB-168 DID trunk 02RV2-T AS.0...
Page 5: Table Of Contents
• Backup via the Web interface (S8100 Media Server only) Planning the System • Understanding Your Configuration • Understanding the Dial Plan • Controlling the Features Your Users Can Access • System-Wide Settings Administrator’s Guide for Avaya Communication Manager November 2003...
Page 6 • Adding Feature Buttons • Telephone feature Buttons • Adding Abbreviated Dialing Lists • Setting up Bridged Call Appearances • Setting up an Extension to Cellular Feature Access Button • Setting up Terminal Self Administration Administrator’s Guide for Avaya Communication Manager November 2003...
Page 7 • World Class Routing • Managing calling privileges • Assigning ARS FAC • Displaying ARS Analysis Information • Understanding ARS Analysis • Setting up Multiple Locations • Routing with Multiple Locations • Modifying Call Routing Administrator’s Guide for Avaya Communication Manager November 2003...
Page 8 • System Security Checklist • Adding Logins and Passwords • Changing a Login • Displaying a Login • Removing a Login • Using Access Security Gateway • Changing Login Permissions • Changing Passwords Administrator’s Guide for Avaya Communication Manager November 2003...
Page 9 • Deleting and Erasing Announcements • Setting up Continuous-Play Announcements • Getting Started with the TN2501AP or G700 Virtual VAL • Managing VAL Announcements Using the SAT • Managing VAL Announcements Using FTP Administrator’s Guide for Avaya Communication Manager November 2003...
Page 10 • Administered Connection • Modem Pooling • PC Interface • Wideband Switching • CallVisor Adjunct-Switch Application Interface • Setting up CallVisor ASAI • Setting up DEFINITY LAN Gateway • PC Interface • Wideband Switching Administrator’s Guide for Avaya Communication Manager November 2003...
Page 11 • 500 telephones • 2402 telephone • 2420 telephone • 2500-series telephones • 4600-series IP telephones • 6200-series telephones • 6400-series telephones • 7100-series telephones • 7300-series telephones • 731x-series hybrid telephones Administrator’s Guide for Avaya Communication Manager November 2003...
Page 12 • CAMA Numbering Format • CDR System Parameters • Change Station Extension • Class of Restriction • Class of Service • Code Calling IDs • Command Permission Categories • Configuration Set • Console Parameters Administrator’s Guide for Avaya Communication Manager November 2003...
Page 13 • IP Network Region • IP Node Names • IP-Options System Parameters • IP Routing • ISDN Numbering - Calling Party Number Conversion for Tandem Calls • ISDN Trunk Group • ISDN Numbering — Private Administrator’s Guide for Avaya Communication Manager November 2003...
Page 14 • Security-Related System Parameters 1133 • Signaling Group 1140 • Site Data 1156 • Station 1157 • System Parameters Call Coverage / Call Forwarding 1195 • System Parameters Country-Options 1202 • System-Parameters Customer-Options 1206 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 15 • Announcements 1356 • Answer detection 1359 • Attendant Features 1361 • Audible message waiting 1368 • Authorization codes 1369 • Automated attendant 1372 • Automatic callback 1374 • Automatic circuit assurance 1377 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 16 • Extension to Cellular and Off-PBX Stations (OPS) 1518 • Emergency 911 calls 1523 • Emergency Access to the Attendant 1528 • Emergency Transfer 1531 • Enhanced Conferencing 1532 • Extended user administration of redirected calls 1532 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 17 • PC Interface 1633 • Personal Station Access 1637 • Posted Messages 1640 • Priority Calling 1642 • Recorded Telephone Dictation Access 1644 • Remote Access 1645 • Remotely readable electronic phone IDs 1648 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 18 1749 • Voice Message Retrieval 1753 • Voice messaging systems 1755 • Whisper paging 1760 • Wideband Switching 1764 • World-Class Tone Detection and Generation 1776 Glossary and Abbreviations 1777 Index 1833 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 19: About This Document
This document describes the May 2003 release of Avaya Communication Manager, and includes all incremental releases up to and including this release. You may also want to see the Highlights of Avaya Communication Manager document to see what is new.
Page 20 Chapter 8, “Routing Outgoing Calls” explains how Avaya Communication Manager handles outgoing calls and tells you how to modify call restrictions and your routing plan. Chapter 9, “Managing MultiMedia Calling”...
Page 21 Chapter 20, “Screen Reference” provides a brief description and a graphic representation of the Communication Manager screens used for administration. It also lists the valid values for fields on the screens, and describes when and why to use each value.
Page 22: New Product Names
Avaya S8300 Media Server with the Avaya G700 Media Gateway Avaya S8700 Media Server with the Avaya G600 Media Gateway (hereafter called S8700 IP-Connect) Avaya S8700 Media Server with the Avaya MCC1 or SCC1 Media Gateway (hereafter called S8700 Multi-Connect) Administrator’s Guide for Avaya Communication Manager November 2003...
Page 23: Related Sources
Upgrades and Additions for the Avaya DEFINITY® Server R, 555-233-115 Getting Started with the Avaya R300 Remote Office Communicator, 555-233-769 Avaya Communication Manager Contact Center Call Vectoring and Expert Agent Selection (EAS) Guide, 555-233-517 Avaya Communication Manager Contact Center Guide to ACD Contact Centers, 555-233-516 Welcome to the Avaya S8300 Media Server and Avaya G700 Media Gateway, 555-234-200 Avaya MultiVantage™...
Page 24 Highlights of Avaya Communication Manager, 555-233-783 Agent Data Unit Server Programmer’s Guide, DXX-1015-02 Maintenance for the Avaya G700 Media Gateway Controlled by an Avaya S8300 Media Server or an Avaya S8700 Media Server, 555-234-101 Avaya MultiVantage™ Call Center Software Release 11 — Network Call Redirection, 555-233-759 MMCX System Administrator’s Guide &...
Page 25: Conventions Used In This Document
About this document Conventions used in this document Conventions used in this document Become familiar with the following terms and conventions. They help you use this book with Avaya Communication Manager. • Commands are printed in bold face as follows: command.
Page 26: Trademarks
How to get this book on the web If you have internet access, you can view and download the latest version of the Administrator’s Guide for Avaya Communication Manager. To view the book, you must have a copy of Adobe Acrobat® or Acrobat Reader software installed.
Page 27: How To Get Help
How to get help If you need additional help, the following resources are available. You may need to purchase an extended service agreement to use some of these resources. See your Avaya representative for more information. • DEFINITY Helpline (for help with feature...
Page 28: Tell Us What You Think
Write to us at: Avaya Inc. Product Documentation Group Room B3-H13 1300 W. 120th Ave. Westminster, CO 80234 USA Fax to: 303-538-1741 Send email to: document@avaya.com Administrator’s Guide for Avaya Communication Manager November 2003...
Page 29: System Basics
. If this does not work, turn the power off ENTER only on the terminal and then turn it back on. The terminal reboots and you can log in again. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 30: Accessing The S8700 Media Server
To administer the S8700 Media Server, you must be able to access it. Personal computers and services laptop computers equipped with a network PCMCIA card, Avaya Site Administration (ASA), and a Web browser are the primary support access for system initialization, aftermarket additions, and continuing maintenance.
Page 31: Avaya Site Administration
ASA for various features of Avaya Communication Manager • A command line interface in a Telnet window for features of Avaya Communication Manager. Media Server Web Interface You can access the media server web interface either by connecting directly to the services port on the media server or connecting over the customer’s network.
Page 32 • Media server web interface for server-specific administration and call processing features • Avaya Site Administration for Communication Manager (Only available on the active Communication Manager server) • A command line interface via a Telnet window for Linux shell commands.
Page 33 A second serial port is required for simultaneous connection to AUDIX through a serial connection. 2 of 2 You can install ASA on your computer two different ways: from the Avaya Site Administration CD, or from the S8700 Media Server. From the ASA CD Place the ASA CD in the CD-ROM drive and follow the installation instructions in the install wizard.
Page 34: Logging In With Access Security Gateway
Logging in with Access Security Gateway Access Security Gateway (ASG) is an authentication interface used to protect the system administration and maintenance ports and logins associated with Avaya Communication Manager. ASG uses a challenge and response protocol to validate the user and reduce unauthorized access.
Page 35: Logging Off The System
Proceed with Logoff If you log off with alarm origination disabled and the system generates an alarm, Avaya support services will not receive any notification of the alarm. For more information about alarms, see the maintenance book for your system.
Page 36: Setting Command Permissions
Setting Command Permissions Setting Command Permissions Avaya Communication Manager allows you to modify the permissions associated with a login. The system maintains default permissions for each level of login, but you may want to further restrict the login, or at least make sure the defaults are appropriate for the user. The default values for these fields vary based on the login type.
Page 37: Establishing Daylight Savings Rules
Establishing Daylight Savings Rules Avaya Communication Manager allow you to set the daylight savings time rules so that features, such as time-of-day routing and call detail recording (CDR), adjust automatically to daylight savings time. The correct date and time ensure that CDR records are correct. You can set daylight savings time rules to transition to and from daylight savings time outside of normal business hours, so the number of affected CDR records is small.
Page 38 NOTE: You cannot delete a daylight savings rule if it is in use on either the Locations or Date and Time screens. However, you can change any rule except rule 0 (zero). Administrator’s Guide for Avaya Communication Manager November 2003...
Page 39: Setting The System Date And Time
Before you can set the date and time, you need to know whether it is currently daylight savings or standard time and know which daylight savings rule number you want to use. Daylight savings rule numbers are located on the Daylight Savings Rules screen. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 40: Setting Time Of Day Clock Synchronization
• On the target server running Communication Manager, verify if Daylight Savings Time is on. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 41 Setting Time of Day Clock Synchronization Instructions NOTE: These instructions are for Avaya DEFINITY® R, DEFINITY® CSI, and DEFINITY® SI servers. For additional information, see Avaya Communication Manager Contact Center Guide to ACD Contact Centers. Activate the Avaya Site Administration screen.
Page 42 Setting Time of Day Clock Synchronization Click Time Synchronization. The Time Synchronization - Properties screen displays. Click in the box. Offset radio buttons and the fields display. Plus Minus Hours and Minutes Administrator’s Guide for Avaya Communication Manager November 2003...
Page 43 Minus to subtract hours to the remote station (located to the east of the system time). In the field, enter the number of hours to be added or subtracted to synchronize with the hours remote site. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 44 System Basics Setting Time of Day Clock Synchronization Click NEXT The Time Synchronization - Schedule displays. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 45 In the Recurrent Pattern area, select one radio button for the desired frequency. Notice that each radio button is explained in the area to the immediate right. If there are times to be included, set to the desired frequency. Click The Time Synchronization - Schedule displays. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 46 If the time synchronization is not satisfactory, click and revise the necessary information. BACK Related topics See Avaya Communication Manager Contact Center Guide to ACD Contact Centers, for more information about using time of day clock synchronization. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 47: Setting The System Date And Time
Displaying the system date and time To display the system date and time: Type display time and press ENTER The Date and Time screen displays. Verify the information you entered is correct. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 48: Using The Bulletin Board
Centers, 555-230-716. Using the Bulletin Board Avaya Communication Manager allows you to post information to a bulletin board. You can also display and print messages from other Avaya server administrators and Avaya personnel using the bulletin board. Anyone with the appropriate permissions can use the bulletin board for messages. Only one user can post or change a message at a time.
Page 49 The first page has 19 lines, but you can only enter text on lines 11-19. The first 10 lines on page 1 are for high-priority messages from Avaya personnel and are noted with an asterisk (*). The second and third pages each have 20 lines, and you can enter text on any line. The system automatically enters the date the message was posted or last changed to the right of each message line.
Page 50: Saving Translations
For Avaya Communication Manager on a DEFINITY® Server CSI or Communication Manager on a DEFINITY® Server SI, this number is the same on both the translation storage device (flash card) and the Flash PROM (Programmable Read Only Memory) of the processor circuit pack.
Page 51: More Information
You also receive a warning message on the copyright screen notifying you of the mismatch. Contact your Avaya representative to correct this mismatch and reset the save translations command.
Page 52: Backup Via The Web Interface (S8100 Media Server Only)
The login screen displays: Enter your login ID and password. The login ID must have the correct backup permissions and be a member of the S8100 Media Server Administrator’s login group. The Notice screen displays: Administrator’s Guide for Avaya Communication Manager November 2003...
Page 53 To perform an immediate backup, click Immediate Backup. The following screen displays: From the Destination menu, select a backup destination.This can be a LAN address or a PCMCIA Flash Disk Select items for immediate backup. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 54 Backup via the Web interface (S8100 Media Server only) Click Backup. NOTE: When backing up to a LAN address, a shared drive must be installed on a non- Avaya S8100 Media Server. After you click Backup, the following screen displays: Viewing backup progress To view backup progress, click View Backup Progress.
Page 55 You can back up your data to a LAN address using the Other locations feature. To back up data to a LAN address: Click Other locations. Click Other locations. The following screen displays: Enter LAN location information. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 56 From this screen, you can add, edit, or delete scheduled backups. NOTE: The backup feature can be disabled and later enabled to allow you to perform another function. If disabled, the current schedules remain intact. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 57 Select items for scheduled backup. Select a day and time for the backup. Click Submit. Changing a scheduled backup To change an existing scheduled backup, click Scheduled Backups. The Current List of scheduled backup jobs displays: Administrator’s Guide for Avaya Communication Manager November 2003...
Page 58 Make any changes as appropriate, and click Submit. The Current list of scheduled backups displays. The changes are activated. Checking Scheduled Backup Status To review previous backups, click Last scheduled backup results. The following screen displays: Administrator’s Guide for Avaya Communication Manager November 2003...
Page 59 Checking the contents of a backup To view contents click Contents of backup location. The following screen displays: Scroll to the location of backup contents and click Display or click Other locations. The following screen displays: Administrator’s Guide for Avaya Communication Manager November 2003...
Page 60 The following screen displays: After the restore is completed, reboot the system. NOTE: A reboot is required. The restored stations will not be used if the S8100 Media Server is not rebooted. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 61: Planning The System
Planning the System Understanding Your Configuration At a very basic level, Avaya Communication Manager consists of hardware to perform call processing, and the software to make it run. You use the administration interface to let the system know what hardware you have, where it is located, and what you want the software to do with it.
Page 62: Understanding The Dial Plan
Attendant (attd) — Defines how users call an attendant. Attendant access numbers can be any number from 0 to 9 and contain 1 or 2 digits. In our example figure, the system calls an attendant when users dial 0. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 63 We will add a new set of extensions that start with 3 and are 4 digits long (3000–3999). Administrator’s Guide for Avaya Communication Manager November 2003...
Page 64: Uniform Dial Plan
For example, a customer can continue to dial 4567 instead of having to dial 123-4567. Communication Manager takes the location prefix and adds those digits to the front of the dialed number. The switch then analyzes the entire dialed string and routes the call based on the administration on the Dial Plan Parameters form.
Page 65 Type 2 in the Total Length column. Press to move to the next field. Type fac in the Call Type column. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 66: Controlling The Features Your Users Can Access
Controlling the Features Your Users Can Access Avaya Communication Manager offers a wide range of features and functions. Some of these you can administer differently from one user to the next. For example, you can give one user a certain set of phone buttons, and the next user a completely different set, depending on what each person needs to get his/her job done.
Page 67: System-Wide Settings
Generally, Avaya sets your system parameters when your system is installed. However, you can change these parameters as your organization’s needs change. For example, let us say that you are told that the number of rings between each point for new coverage paths should change from 4 to 2 rings.
Page 68: Setting Wan Bandwidth Limits Between Network Regions
Setting WAN Bandwidth Limits Between Network Regions Using the Communication Manager Call Admission Control: Bandwidth Limitation (CAC-BL) feature, you can specify a VOIP bandwidth limit between any pair of IP network regions, and then deny calls that need to be carried over the WAN link that exceed that bandwidth limit. Bandwidth limits may be administered in terms of: •...
Page 69 Type display ip-network region <n> to view the current settings of inter-network region connections. Type status ip-network region <n> to view the current status (i.e., bandwidth and number of connections being used) of network-region connections. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 70: Administering Treatment For Denied Or Invalid Calls
Before you start You need to determine the music source you will use, and obtain the necessary circuit pack. Refer to the Hardware Guide for Avaya Communication Manager for more information about required hardware. NOTE: If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from or pay fees to a third party.
Page 71 G.723 codec and administer Music on Hold for this tenant. Create another tenant partition for endpoints that use the G.723 codec and administer silence, news, or other material that does not sound distorted for these endpoints. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 72: Providing Service For Multiple Tenants
System-Parameters Customer-Options screen. To allow tenants to select their own Music on Hold, you must purchase and administer equipment. Refer to the Hardware Guide for Avaya Communication Manager for more information about required hardware. Your Avaya representative can help you administer this hardware.
Page 73: Receiving Notification In An Emergency
You can set up Communication Manager to alert the attendant and up to ten other extensions whenever an end-user dials an emergency number. The display on the notified user’s phone shows the name and number of the person who placed the emergency call.
Page 74 In this example, we use route pattern 1 for local calls. In the field, type alrt. Call Type This identifies the dialed string 5555 as one that activates emergency notification. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 75 Normal button. Once you administer Crisis Alert, Communication Manager still records each emergency call and sends a record to the journal printer, if available. If not, you can view the emergency log with the command...
Page 76: Notifying A Digital Pager Of An Emergency
This is the number used to call the crisis alert pager. In the field, type 5. Retries This is the number of additional times the system tries to send out the alert message in case of an unsuccessful attempt. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 77: Other Useful Settings
Hold. This is called Automatic Hold, and you enable it on the Feature-Related System Parameters screen. If you do not turn this on, the active call drops when a the user presses the second line button. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 78: Controlling The Calls Your Users Can Make And Receive
Controlling the Calls Your Users Can Make and Receive The Avaya Communication Manager provides several ways for you to restrict the types of calls your users can make, and the features that they can access. You use Class of Restriction (COR) to define the types of calls your users can place and receive. Your system may have only a single COR, a COR with no restrictions, or as many CORs as necessary to effect the desired restrictions.
Page 79 Page 10 of FEATURE-RELATED SYSTEM PARAMETERS AUTOMATIC EXCLUSION PARAMETERS Automatic Exclusion by COS? y Automatic Exclusion Coverage/Hold? y Automatic Exclusion with Whisper Page? y Password to Change COR by FAC: 12344321 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 80: Fiber Link Administration
12344321. Password to Change COR by FAC This field determines whether or not Communication Manager requires the user to enter a password when they try to change their COR. Avaya recommends that you require a password. Press to save your changes.
Page 81: Managing Phones
SECURITY ALERT: If you do not manage this feature carefully, its unauthorized use may cause you security problems. Consult the Avaya Products Security Handbook for suggestions on how to secure your system and find out about obtaining additional security information.
Page 82: Adding New Phones
Record the room location, jack number, and wire number. You may find this information on the jack where you want to install the phone, recorded in your system records, or from the technician responsible for the physical installation. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 83 If you have an Avaya representative or on-site technician who completes the physical connections, you need to notify them that you are ready to add the phone to the system. To request that Avaya install the new connections, call your Avaya representative to place an order.
Page 84 For example, to install a 8411D phone, type 6480D+ in the field. Note that the displayed Type fields may change depending on the model you add. Type the port address in the field. Port Administrator’s Guide for Avaya Communication Manager November 2003...
Page 85: Using Templates To Add Phones
To make changes to these phones, such as assigning coverage paths or feature buttons, type change station nnnn and press , where nnnn is the extension of the phone that you want to modify. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 86: Using An Alias
Defining aliases is also a useful method to identify items that act as analog stations on Communication Manager, such as fax machines, modems, or other analog device. If you purchase a phone model that is newer than your system, you can alias this phone to an available model type that best matches the features of your new phone.
Page 87: Customizing Your Phone
’#’ indicates previously aliased set type is now native Now you can follow the instructions for adding a new phone (or adding a fax or modem). Avaya Communication Manager now recognizes the new type (6220 or modem) that you enter in the field.
Page 88: Upgrading Phones
Port Press to save your changes. ENTER Type change station 4575 and press ENTER Record the current port address (01C0516). Type 01C0505 in the field. Port Update the fields. Room Jack Administrator’s Guide for Avaya Communication Manager November 2003...
Page 89: Using Actr To Move Phones
Avaya Communication Manager. Communication Manager automatically associates the extension to the new port. ACTR works with 6400 Serialized phones and with the 2420 phones. The 6400 Serialized phone is stamped with the word “Serialized”...
Page 90 Manager adds the extension to its ACTR Move List database. When the phone is plugged in, Communication Manager asks the phone for its serial number and records the serial number on the ACTR Move List. If you change the entry in the...
Page 91: Using Tti To Move Phones
(FAC) from the system when it does not need to be used (for example, there are no moves going on at present). Consult the Avaya Products Security Handbook for additional steps to secure your system and find out about obtaining information regularly about security developments.
Page 92 — If the telephone has a download status of pending, you receive reorder tone. You need to change the download status to complete to successfully complete the TTI merge. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 93 System Capacity screen shows the number of TTI ports used in a server running Communication Manager. This field shows only the number of TTI ports being administered. If a TTI exceeds the maximum number of ports, the port is not administered and cannot be added.
Page 94: Removing Phones
For example, if extension 1234 is bridged onto extension 1235, type change station 1235 and remove the appearances of 1234. Type change station 1234 and press ENTER Delete any bridged appearances or personal abbreviated dialing entries and press ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 95: Adding A Fax Or Modem
Type add station 4444 and press ENTER In the field, type fax. Type In the field, type the port address. Port In the field, type a name to associate with this fax. Name Administrator’s Guide for Avaya Communication Manager November 2003...
Page 96: Adding An Ip Softphone
The telecommuter mode uses the Avaya IP Softphone interface (on the user’s PC) and a standard phone. The Avaya IP Agent mode uses the Avaya IP Agent interface (on the agent’s PC) and a call center phone, such as a CallMaster.
Page 97 Information has been entered in the fields on the Maximum IP Registrations by Product ID page Be sure that your DEFINITY® Server R, CSI, or SI, and the Avaya S8100 Media Server has a CLAN board and an IP Media Processor board.
Page 98 IP Softphone On page 2, in the field, type as-needed. Service Link Mode Set this field to permanent only for extremely busy remote phone users, such as call center agents. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 99 Avaya IP Softphone modes. This document is a Portable Document Format (PDF) document that is located in the Overview Document folder on the Avaya IP Softphone CD. Also see Getting Started, located on the Avaya IP Softphone CD for more information on how to install and configure the IP Softphone software.
Page 100: Adding An Ip Telephone
TCP/IP. CAUTION: An Avaya IP endpoint can dial emergency calls (for example, 911 calls in the U.S.). It only reaches the local emergency service in the Public Safety Answering Point area where the telephone system has local trunks. Please be advised that an Avaya IP endpoint cannot dial to and connect with local emergency service when dialing from remote locations that do not have local trunks.
Page 101 Station screen appears. Move to the Media Complex Extension field. Write down the number in the Media Complex field, then delete the number from the field. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 102 Once you successfully remove the extension, it is permanently erased from system memory. If you want to reactivate the extension, you have to add it again as though it were new. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 103 Remote Softphone Emergency calls field and press to save your ENTER changes. NOTE: For important information related to blocking emergency calls from an IP softphone, see the Caution note on page 1170. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 104: Setting Up Remote Office
Avaya Remote Office provides IP processing capabilities to traditional call handling for voice and data between Avaya Communication Manager and offices with Remote Office hardware. You need to add the information about Remote Office as a node in Communication Manager, add its extensions, and set up the trunk and signaling groups.
Page 105 Name field, type in a word to identify the node. In our example, type Remote 6. In the IP address field, type in the IP address to match the one on the Avaya R300 administration. Press to save your changes.
Page 106 ENTER Setting up a signaling group Each Remote Office has own listen port and signaling group. Set up a new trunk group, or use an existing trunk group administered for H.323 signaling. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 107 In the field, type a port number in the 5000-9999 range. Near-end Listen Port In the field, type 1720. See Getting Started with the Avaya R300 Remote Far-end Listen Port Office Communicator for more details. field, type y. In the field on another page of this screen and type y.
Page 108 LSP servers for the network region, and pages 4 through 19 are duplicates of page 3, providing the ability to administer up to 250 locations. For details, see the Screen Reference section, IP Network Region. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 109 Now you need to assign the region number to the CLAN circuit pack. All the endpoints registered with a specific CLAN circuit pack belong to the CLAN’s region. See Administration for Network Connectivity for Avaya Communication Manager for more information. Adding phones to Remote Office Be sure the extensions you add fit your dialing plan.
Page 110: 2420 Dcp Telephone
You can copy updated application code into Communication Manager via TFTP over a TCP/IP connection. This eliminates the need to physically remove the telephone and send it to the factory for the firmware update. This feature is available on all of the servers running Avaya Communication Manager. Before you start...
Page 111 This number can be any valid FAC as defined in the dial plan. Press to save your changes. ENTER Take the 2420 DCP phone off-hook. Dial the Station Firmware Download FAC (for instance, *36). Administrator’s Guide for Avaya Communication Manager November 2003...
Page 112 , the amount of the file downloaded, and a timer. The “Firmware Download in Progress” phone displays error messages and a success message before rebooting. When the download completes, the phone reboots and is released from the busy-out state. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 113: Managing Phones Features
Hold, and Drop feature buttons, none of which requires administration. On an NI-BRI phone, you may assign additional feature buttons only as call appearances. As a result, NI-BRI phone users must access all other features of Communication Manager using feature access codes.
Page 114: Telephone Feature Buttons
Hold, and Drop feature buttons, none of which requires administration. On an NI-BRI phone, you may assign additional feature buttons only as call appearances. As a result, NI-BRI phone users must access all other features of Communication Manager using feature access codes.
Page 115 AC Alarm Administered Connection alarm notification: 1 per station allows the user to monitor when the number of failures for an administered connection has met the specified threshold. 1 of 16 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 116 Group: specify the ACD split group number. asvn-halt asvn-halt Authorization Code Security Violation 1 per system Notification: activates or deactivates call referral when an authorization code security violation is detected. 2 of 16 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 117 (may not be a VDN extension) at a later time. autodial Autodial Allows a user to dial a number that is not part of a stored list. 3 of 16 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 118 Trunk or extension the user wants to monitor. call-appr extension Call Appearance: originates or receives calls. Depends on Assign to a 2-lamp appearance button. station type 4 of 16 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 119 1 per station of the associated guest room to vacant and turns on the outward calling restriction for the guest room’s station. Also clears (removes) any wake-up request for the station. 5 of 16 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 120 If tenant partitioning is active, the attendants within a partition can receive emergency notification only from callers in the same partition. 6 of 16 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 121 Display Provides your display phone with a visual 1 per station Charge display of accumulated charges on your current telephone call. Used exclusively outside the U.S. and Canada. 7 of 16 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 122 (e.g., Central Office); 2) allows a station on a CAS main call to send a Trunk Flash signal over the connected RLT trunk back to the branch to conference or transfer the call. 8 of 16 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 123 Number: The extension of the page group. headset Headset Signals onhook/offhook state changes to Communication Manager. The green LED is on for offhook state and off (dark) for onhook state. hunt-ns Hunt Group Hunt-Group Night Service: places a...
Page 124 Pressing the button does not make the 20 per light go out. The button goes out only after the system error is cleared and Communication Manager (Server CSI/ returns to License-Normal Mode. You can Server SI) administer this button on phones and attendant 30 per consoles.
Page 125 Minor Alarm: assign to a status lamp to notify 1 per station Hdwe Failure the user when minor or major alarms occur. Minor alarms usually indicate that only a few trunks or a few stations are affected. 11 of 16 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 126 1 per station Conference conference another party while continuing the existing call. normal Normal Normal (display button): places the station’s 1 per station Mode display into normal call identification mode. 12 of 16 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 127 Ringer-Cutoff: silences the alerting ringer on 1 per station the station. rs-alert System Reset The associated status lamp lights if a problem 1 per station Alert escalates beyond a warm start. 13 of 16 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 128 (display button) Starts a clock on the station to 1 per station display elapsed time. togle-swap Conf/Trans Allows a user to toggle between two parties 1 per station Toggle-Swap before completing a conference or a transfer. 14 of 16 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 129 To assign this button, you must have both Hospitality and VIP Wakeup enabled. voa-repeat VOA repeat VDN of Origin Announcement. VDN of 1 per station Origin Announcement must be enabled. 15 of 16 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 130 Work Code Call Work Code: allows an ACD agent after 1 per station pressing “work-code” to send up to 16 digits (using the dial pad) to CMS. 16 of 16 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 131: Adding Abbreviated Dialing Lists
This number defines the number of entries on your dialing list. For example, if you have 8 phone numbers you want to store in the list, type 10 in the Size field. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 132 Alternatively, you can assign an abbreviated dialing button to this station that allows the user press one button to dial a specific stored number on one of their three assigned abbreviated lists. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 133 If the user dialed the wrong code, give them the correct code. If the dial code is wrong, press and use the appropriate CANCEL change command to re-access the abbreviated dialing list. Correct the number and press ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 134: Setting Up Bridged Call Appearances
A call to this phone lights the button and, if activated, rings at the bridged-to appearance on the secondary phone. If you want to use a new phone for the bridged-to extension, duplicate a station. For information, see Using Templates to Add Phones on page 85. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 135 Button Assignments enter brdg-appr Press ENTER is set to y on the digital screen, fields appear. If Per Button Ring Control fields appear. Ring Administrator’s Guide for Avaya Communication Manager November 2003...
Page 136 If you do not want the bridged appearance to ring, leave the default n. Press to save your changes. ENTER To see if an extension has any bridged call appearances assigned, type list bridge and the extension, and press ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 137: Setting Up An Extension To Cellular Feature Access Button
Extension to Cellular-enabled station – in change station n this example, 1034 ) and press ENTER Station screen appears. Press the Next Page button twice to display page 3 of the Station screen. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 138 The feature status button on the office phone indicates the current state of Extension to Cellular regardless of whether the feature was enabled remotely or directly from the office phone. For additional information, see the Avaya Extension to Cellular Administrator’s Guide, 210-100-500_6. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 139: Setting Up Terminal Self Administration
The user can add, replace, or delete any of the following feature-button types from their telephone. • CDR Account Code • Automatic Dial • Blank • Call Forwarding Administrator’s Guide for Avaya Communication Manager November 2003...
Page 140 • Answerback for Whisper Page • Whisper Page Off End-user button changes are recorded to the Communication Manager server’s history log so that remote services can know what translations are changed. Fixing problems • When a telephone is in the Admin mode, the telephone cannot accept any calls — the telephone is treated as if it were busy.
Page 141: Managing Attendant Consoles
• traffic patterns The number of consoles you can have in your organization varies depending on your Avaya solution. 302 attendant consoles Avaya Communication Manager supports the following 302 attendant consoles: the 302A/B, 302C, and 302D consoles. You may have a basic or enhanced version of these consoles.
Page 142 Handset Select buttons Handset cradle Console display panel Warning lamps and call waiting lamps Display buttons Call appearance buttons Trunk group select buttons Feature area Lamp Test Switch Trunk group select buttons Administrator’s Guide for Avaya Communication Manager November 2003...
Page 143 KLC 031199 Figure notes Handset Display Handset cradle Select buttons Call processing area Volume control buttons Warning lamps and call waiting Outside-line buttons lamps Feature buttons Outside-line buttons Call appearance buttons Display buttons Administrator’s Guide for Avaya Communication Manager November 2003...
Page 144 Managing Attendant Consoles Attendant Consoles Figure 9: Console feature button layout Figure 10: Enhanced Selector Console Twenty administrable Hundreds group Select buttons (Numbers 1-20 are for identification only) phdf27a1 KLC 091102 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 145 Avaya PC consoles The Avaya PC Console is a Microsoft Windows-based call handling application for Avaya Communication Manager attendants. It provides an ideal way to increase your productivity and to better serve your customers. PC Console offers all the call handling capabilities of the hardware-based Avaya 302 attendant console with a DXS module, plus several enhanced features and capabilities.
Page 146: Adding An Attendant Console
Adding an Attendant Console Adding an Attendant Console Usually Avaya connects and administers your primary attendant console during cutover. However, you might find a need for a second attendant console, such as a backup console that is used only at night. Note that these instructions do not apply to adding a PC Console or SoftConsole.
Page 147: Attendant Console Feature Buttons
Auto In auto-in (Grp. No.__) 1 per split group Auxiliary Work aux-work (Grp. No.__) 1 per split group Manual-In manual-in (Grp. No.__) 1 per split group Release release 1 of 6 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 148 Busy Verification Busy Verify verify Call Coverage Cover Cback cov-cback Consult consult Go To Cover goto-cover Call Coverage Cover Msg Rt cov-msg-rt [display button] Call Offer (Intrusion) Intrusion intrusion 2 of 6 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 149 Facility Test Calls FTC Alarm trk-ac-alm [status lamp] Far End Mute [display Far End Mute for fe-mute button] Conf Group Display Group Display group-disp Group Select Group Select group-sel 3 of 6 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 150 Deact. Night Service Trunk Grp. NS trunk-ns (Grp. No.__) 1 per trunk group No Answer Alert noans-altr noans-altr 1 per group Off Board Alarm off-bd-alm off-bd-alm 1 per group 4 of 6 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 151 [display buttons] Override Clocked Override clk-overid Timed Reminder RC Aud Off re-ringoff Timer Timer timer Trunk Identification Trunk-ID trk-id [display button] Trunk Group Name Trunk-Name trunk-name [display button] 5 of 6 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 152 8.Link: A link number — 1 to 8 for multi-carrier cabinets, 1 to 4 for single-carrier cabinets. 9.Grp: A trunk group number. 10.Grp: Group number of the hunt group. 11.Allows the attendant to alternate between active and split calls. 12.VDN of Origin must be enabled. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 153: Setting Console Parameters
The system issues a reminder tone if a call waits in the attendant queue for more than 20 seconds. Press to save changes. ENTER Note that some of the settings on the individual Attendant screens can override your system-wide settings. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 154: Removing An Attendant Console
Now you can unplug the console from the jack and store it for future use. You do not need to disconnect the wiring at the cross-connect field. The extension and port address remain available for assignment at a later date. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 155: Providing Backup For An Attendant
Providing Backup for an Attendant Providing Backup for an Attendant Avaya Communication Manager allows you to configure your system so that you have backup positions for your attendant. Attendant Backup Alerting notifies backup telephones that the attendant need assistance in handling calls. The backup telephones are alerted when the attendant queue reaches the queue warning level or when the console is in night service.
Page 156 ENTER Now you need to train the user how to interpret the backup alerting and give them the TAAS feature access code so that they can answer the attendant calls. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 157: Managing Displays
Calling party information may consist of either a billing number that sometimes is referred to as Automatic Number Identification (ANI), or a calling party number. Your phone may display the calling party number and name, or the incoming trunk group name. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 158: Displaying Iclid Information
Be sure the field is set to y on the System-Parameters Analog Trunk Incoming Call ID Customer-Options screen. See the Hardware Guide for Avaya Communication Manager for information on the required circuit pack. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 159 Flash Length(msec): 540 Incoming Incomplete Dial Alarm (sec): 255 END TO END SIGNALING Tone (msec): 350 Pause (msec): 150 Type 120 in the field. Incoming Seizure (msec) Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 160: Changing The Display Language
Display Character Set field on the System Parameters Country-Options screen is set to the character type you want to display. This field is set by Avaya. NOTE: field to Roman after you have Note: If you change the Display Character Set administered non-Roman characters, you must change the display field values back to Roman characters on each administrable language display screen.
Page 161 You entered “~c”, and “*” Lower-case “c” has a specific meaning in Avaya appears on the display instead. Communication Manager, and therefore cannot be mapped to any other character. An asterisk “*”...
Page 162: Setting Up Directory Buttons
Group1 equivalents. Setting up Directory Buttons Your Communication Manager directory contains the names and extensions that are assigned on each station screen. Display-phone users can use a phone button to access the directory, use the touch-tone buttons to key in a name, and retrieve an extension from the directory.
Page 163: Handling Incoming Calls
• provides the order in which Avaya Communication Manager redirects calls to alternate phones or terminals • establishes up to 6 alternate termination points for an incoming call •...
Page 164 The hunt group coverage path would be used only for calls coming directly into the hunt group extension. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 165 If you want to see which extensions or groups use a specific coverage path, type display coverage sender group n, where is the coverage path number. For example, you should determine which extensions use a coverage path before you make any changes to it. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 166: Setting Up Advanced Call Coverage
Communication Manager • allows users to change back and forth between two coverage choices (either specific lead coverage paths or time-of-day tables). Administrator’s Guide for Avaya Communication Manager November 2003...
Page 167 In the field, type y. Coverage of Calls Redirected Off-Net Enabled This instructs Avaya Communication Manager to monitor the progress of an off-net coverage or off-net forwarded call and provide further coverage treatment for unanswered calls. In the field, leave the Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point default as y.
Page 168 In this example, the system requires a ‘9’ to place outside calls. Be sure to record the remote code number you use for the external number. In this example, the remote code is r01. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 169 8:00 a.m. to 5:30 p.m., and to a home office from 5:30 p.m. to 8:00 p.m. on weekdays. You want to redirect the calls to voice mail after 8:00 p.m. weekdays and on weekends. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 170 COR: 1 Name: __________________________ Coverage Path 2: ___ COS: 1 Hunt-to-Station: _______ STATION OPTIONS Data Module? n Personalized Ringing Pattern: 1 Display Module? n Message Lamp Ext: ________ MM Complex Data Ext: ________ Administrator’s Guide for Avaya Communication Manager November 2003...
Page 171 ENTER The system automatically completes the Name field when you press ENTER Related topics Assigning a coverage path to users on page 166 for instructions on assigning a coverage path. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 172: Setting Up Call Forwarding
If you have a V1, V2, or V3 system, you can see if a specific extension is forwarded only by typing status station nnnn, where is the specific extension. nnnn Related topics Call forwarding on page 1479. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 173 The *71 feature access code forwards all calls. In the field, type #72. Call Forwarding Deactivation The #72 feature access code deactivates the call forwarding option. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 174 Both Call Forwarding Activation Busy/DA or the Call Forwarding Activation All cannot be active for the same phone at the same time. In this example, enter *71 for Call Forwarding Activation All Administrator’s Guide for Avaya Communication Manager November 2003...
Page 175 ENTER Class of Restriction screen appears. In the field, type y. Can Change Coverage This permits users to select one of two previously administered coverage paths. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 176: Setting Up Night Service
What is described below is a common setup; however, you can use a regular extension in this field, but it will not follow coverage. NOTE: You can use a dummy hunt group (one with no members) or an exported station with a coverage path. The instructions below use a hunt group. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 177 Listed Directory Numbers screen. Instead, it is on the Tenant screen. Type change listed-directory-numbers and press RETURN Listed Directory Numbers screen appears. Page 1 of LISTED DIRECTORY NUMBERS Name 1: 51001 Attendant Night Destination: 51002 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 178 In voice mail, build your auto attendant with the extension of the Listed Directory Number, not the hunt group. The originally dialed number was the LDN. That is what Communication Manager passes to the voice mail. In the case of the INTUITY and newer embedded AUDIX Voice Mail systems, you can use the Auto Attendant routing table to send the calls to a common Auto Attendant mailbox.
Page 179 There can be only one night-only or one day/night console in the system unless you administer Tenant Partitioning. Night Service is activated from the principal console or from the one station set per-system that has a nite-serv button. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 180 Enter 1234 in the field. Night Destination The destination can be an extension, a recorded announcement extension, a vector directory number, or a hunt group extension. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 181 We will define a feature access code (we’ll use 71) and configure the alerting device for trunk answer any station. Before you start You need a ringing device and 1 port on an analog line circuit pack. See the Hardware Guide for Avaya Communication Manager for more information on the circuit pack. Administrator’s Guide for Avaya Communication Manager...
Page 182 ENTER Once you set the feature access code, determine where the external alerting device is connected to the Communication Manager server (we’ll use port 01A0702). To set up external alerting: Type change console-parameters and press ENTER Console Parameters screen appears.
Page 183 Listed Directory Numbers screen appears. Page 1 of LISTED DIRECTORY NUMBERS Name 1: 2000 Attendant Night Destination: 3000 In the Night Destination field, verify this field is blank. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 184 ENTER The system is in Night Service. Any calls to extension 2000 now go to extension 3000 (the guard’s desk). Any “0” seeking calls go to extension 3000 (the guard’s desk). Administrator’s Guide for Avaya Communication Manager November 2003...
Page 185 In this case, calls to the trunk group use the trunk night service destination, rather than the station night service destination. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 186 To set up night service for your helpline, you need to record the announcement (in our example, the announcement is on extension 1234) and then modify the hunt group to send calls to this extension. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 187 Night station night service redirects to extension 3000 and DID-LDN only to LDN Night Ext is set to n • EXT Alert Port (TAAS) field is not defined • Trunk group 4 redirects to extension 2000 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 188: Adding Call Pickup
Pickup Group screen appears. The system selects the next Group Number for the new pickup group. Enter the extension of each group member. Up to 50 extensions can belong to one group. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 189 Use Directed Call Pickup field for COR 5 is set to Y. Type change station 4444 and press ENTER Station screen appears. In the COR field, enter 5. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 190 51001 14:51001 station 51002 Enter the primary extensions of the users desired in the pickup group. Administer all the pickup groups that will be grouped together in the same extended pickup group. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 191 In the field, type the desired FAC. Extended Group Call Pickup Access Code See the dial plan to enter the correct sequence and number of digits. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 192 On the Feature-Related System Parameters screen, if the Extended Group Call Pickup field is flexible, you can administer a pickup group in multiple extended pickup groups. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 193: Managing Hunt Groups
• a travel reservations service Setting up hunt groups Let us set up a hunt group for an internal helpline. Before making changes to Communication Manager, we’ll decide: • the phone number for the hunt group •...
Page 194 3 :1013 16 : 17 : 18 : 19 : 20 : 21 : 22 : 10 : 23 : 11 : 24 : 12 : 25 : 13 : 26 : Administrator’s Guide for Avaya Communication Manager November 2003...
Page 195 The call waits in “queue.” We will tell Communication Manager that as many as 10 calls can wait in the queue, but that you want to be notified if a call waits for more than 30 seconds.
Page 196 Time Warning Threshold wait in the queue before the system flashes the queue status buttons. In our example, type 30. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 197 The cost of a typical TTY is approximately three hundred dollars. Although many TTYs can connect directly with the telephone network via analog RJ-11 jacks, Avaya recommends that agents be equipped with TTYs that include an acoustic coupler that can accommodate a standard telephone handset.
Page 198 If you set the delay announcement interval to 0, callers automatically hear the announcement before anything else. This is called a “forced first announcement.” Press to save your changes. ENTER You can use the same announcement for more than one hunt group. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 199: Managing Vectors And Vdns
Writing vectors Writing vectors is easy, but Avaya recommends that you set up and test your vectors before you use them across the system. We’ll write a vector to handle calls to our main number. It is the first vector so we’ll use number 1.
Page 200 Basic Call Vectoring If not, contact your Avaya representative. • To provide announcements, you need an Announcement circuit pack. See the Hardware Guide for Avaya Communication Manager for more information on the circuit pack. • Use one of the following: •...
Page 201 . This makes it very easy to type in your vector steps. Now that vector 1 is set up, we will add a vector step to it to tell Communication Manager how to handle the calls to our main number.
Page 202 This way, if for some reason the call does not queue the first time, Communication Manager can attempt to queue the call again. If the call successfully queued the first time though, it merely skips the queue-to step and plays the announcement.
Page 203 If the goto command in step 5 fails, Communication Manager goes to the next step. The stop in step 6 prevents callers from incorrectly hearing the “office is closed” announcement in step 7. Stop keeps the call in the state it was in before the command failed. In this case, if step 5 fails, the call remains in step 4 and the caller continues to hear music.
Page 204 05 wait-time 60 secs hearing music 06 goto step 2 if unconditionally 07 stop 08 messaging split 99 for extension 2000 09 stop 10 messaging split 99 for extension 2001 11 stop Administrator’s Guide for Avaya Communication Manager November 2003...
Page 205 When your business returns to normal and the agent logs out of split 10, call handling returns to normal. Giving callers additional choices You can give your callers a list of options when they call. Your vector tells Communication Manager to play an announcement that contains the choices. Communication Manager collects the digits the caller dials in response to the announcement and routes the call accordingly.
Page 206 ENTER Tip: When you insert a new vector step, the system automatically renumbers the rest of the vector steps and all references to the vector steps. Communication Manager inserts a “*” when the numbering needs more attention. Deleting a step...
Page 207 Fixing vector problems If there is a problem with a vector, Communication Manager records the error as a vector event. Vector events occur for a number of reasons including problems with a trunk, full queue slots, or the vector reaching the maximum 1000 steps allowed.
Page 208 SECURITY ALERT: Vector fraud is one of the most common types of toll fraud because vectors route calls based on the class of restriction (COR) assigned to the VDN. See the Avaya Toll Fraud and Security Handbook for more information.
Page 209 In our example, type both (for both CMS and BCMS). Tip: BCMS must be enabled to use both. Use display system-parameters customer-options to see if BCMS is enabled. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 210: Understanding Automatic Call Distribution
Avaya Communication Manager uses these classifications to match each call with the best available agent. See the Avaya Communication Manager Contact Center Call Vectoring and Expert Agent Selection (EAS) Guide for more information on call vectoring and EAS.
Page 211: Assigning A Terminating Extension Group
This specifies that the member name (member of the TEG where the call terminated) is sent to the originating user. In the field, in the 1st place, type 5101. In the 4th place, type 5102. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 212 Bridged Call Alerting This provides audible ringing for TEG calls. In the section, type term-x-gr 1. Button Assignments This is the TEG button for the advertising group. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 213: Routing Outgoing Calls
Automatic routing begins when a user dials a feature access code (FAC) followed by the number the user wants to call. Avaya Communication Manager analyzes the digits dialed, selects the route for the call, deletes and inserts digits if necessary, and routes the call over the trunks you specify in your routing tables.
Page 214: Assigning Ars Fac
ARS access code on the Feature Access Code screen is prohibited/denied from that location. By using a local ARS code, the ability to administer two ARS codes on the Feature Access Code screen is lost. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 215: Displaying Ars Analysis Information
The ARS Digit Analysis Table for dialed strings that begin with 1 appears. Note that Communication Manager displays only as many dialed strings as can fit on one screen at a time. To see all the dialed strings that are defined for your system, run an ARS Digit Analysis report:...
Page 216 Digits may be inserted or deleted from the dialed number. For instance, you can tell Communication Manager to delete a 1 and an area code on calls to one of your locations, and avoid long-distance charges by routing the call over your private network.
Page 217 Defining operator assisted calls Here is an example of how Communication Manager routes an ARS call that begins with 0 and requires operator assistance. The user dials 9 to access ARS, then a 0, then the rest of the number.
Page 218 A user dials 9 0 908 956 1234. • Communication Manager drops the ARS FAC (9 in our example), looks at the ARS Digit Analysis Table for 0, and analyzes the number. Then it: — determines that more than 1 digit was dialed —...
Page 219 A user dials 9 1200 plus 7 digits. • Communication Manager drops the ARS FAC (9), and looks at the ARS Digit Analysis Table for 1200. It determines that the call type is deny, and the call does not go through.
Page 220 Press to save your changes. ENTER Defining local information calls You can set up Communication Manager to allow calls to local information, or in our example, 411. Instructions To allow 411 service calls: Type change ars analysis 4 and press...
Page 221: Setting Up Multiple Locations
See the Maintenance documentation for your model for more information. Instructions For example, we will set up multiple locations for Communication Manager server with cabinets in Chicago and New York. Location 1 is assigned to the cabinet in Chicago, our main office, so Central Standard Time is used for our main location.
Page 222 Type 212 in the field in the Number row. NANP In our example, 212 is the local area code for New York, location 2. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 223: Routing With Multiple Locations
Instructions For example, we will use ARS to set up local call routing for two Communication Manager server locations. Our Chicago server is assigned to location 1, and our New York server is assigned to location Our example shows a simple local dialing plan.
Page 224 Type change ars analysis 4 location 2 and press ENTER The ARS Digit Analysis Table for location 2 appears. Type in the local HNPA and service call routing information for New York. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 225: Modifying Call Routing
If you do not need to use 1 for area code calls, omit the 1 in steps 1, 3, and 5 in our example. Also, enter 10 in the Total Min Total Max fields (instead of 11) in step 6. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 226 Enter fnpa in the Call Type field. Enter the node number from step 2 in the Node Num field. For our example, leave the node number blank. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 227 23 in Enter 10 in the fields. Total Min Total Max Enter deny (denied) in the Route Pattern field. Enter intl in the field. Call Type Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 228: Overriding Call Restrictions
________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ ________ __ Administrator’s Guide for Avaya Communication Manager November 2003...
Page 229: Defining Ars Partitions
ARS partitioning allows you to provide different call routing for a group of users or for specific phones. NOTE: If you used partitioning on a prior release of Avaya Communication Manager and you want to continue to use partitioning, please read this section carefully. In this release of Avaya Communication Manager, partition groups are defined on the Partition Route Table.
Page 230 To assign a Class of Restriction (COR) to partition group 2: Type list cor and press ENTER The Class of Restriction Information screen appears. CLASS OF RESTRICTION INFORMATION COR Description supervisor telecommuting Administrator’s Guide for Avaya Communication Manager November 2003...
Page 231: Setting Up Time Of Day Routing
You can also deny outgoing long-distance calls after business hours to help prevent toll fraud. Time of Day Routing applies to all AAR or ARS outgoing calls and trunks used for call forwarding to external numbers. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 232 Routing Outgoing Calls Setting up Time of Day Routing Before you start AAR or ARS must be administered on Communication Manager before you use Time of Day Routing. • For AAR, verify that either the field or the field is y...
Page 233: Location By Region
Location by Region Location by Region provides a way to administer location by IP network region. This allows for the correct date and time information and trunk routing based on the IP network region. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 234 ____ _____ _________ On line 11, in the Name field, enter the Communication Manager server associated with the location (for instance, Germany). In the first Timezone Offset field, enter + to indicate the time is ahead of the system time.
Page 235 RSVP unreserved (BBE) PHB Value: 40 In the Name field, enter the location name for familiarity. In the Location field, enter the number from the Locations screen. In this example, it was 11. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 236 Region 3 (Germany) is connected to Network Region 1 (New York) using Codec Set 1. Press to save your changes. ENTER Related Topics Multiple locations on page 1616 of the Features/Technical Reference chapter for more information on the Multiple Locations feature. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 237: Managing Multimedia Calling
Transfer Avaya Communication Manager/MASI features: • Basic Call (Place/Drop) — Avaya Communication Manager tracks the status of all calls placed to or from a MASI terminal. • Call Detail Recording — Avaya Communication Manager tracks calls to and from MASI terminals and can produce call records that indicate if a call uses MASI.
Page 238 Interserver — Connections between MMCX terminals on different MMCX servers/nodes. • MASI domain — A MASI domain consists of Avaya Communication Manager and one or more MASI nodes that share the same dial plan. That is, the extension numbers on the MMCX are known to Communication Manager, and fit in the Communication Manager dial plan.
Page 239 • Establish the dial plan on the MMCX to agree with that of Avaya Communication Manager. If you use Universal Dial Plan and MMCX, you may need to make adjustments for the MMCX dial plan.
Page 240 Trunk 1 — This is any type of trunk connection to the public network. • Trunk 2 — This is the link between the Avaya Communication Manager solution and the MMCX, and requires a TN464C or later DS1 circuit pack. You administer this link as an ISDN-PRI trunk group, a MASI path and an NCA-TSC.
Page 241 Managing MultiMedia Calling Multimedia Applications Server Interface Figure 15: MASI domain of Avaya Communication Manager running on one DEFINITY Server and two (or more) MMCXs PSTN MMCX Trunk 1 Trunk 3 DEFINITY AUDIX PSTN DEFINITY Trunk 2 MMCX cydfdda2 LJK 071597 Administrator’s Guide for Avaya Communication Manager...
Page 242 Managing MultiMedia Calling Multimedia Applications Server Interface Figure 16: Two separate MASI domains DEFINITY AUDIX DEFINITY Trunk 3 MMCX Trunk 4 PSTN PSTN Trunk 1 DEFINITY AUDIX Trunk 2 MMCX DEFINITY cydfdda3 LJK 071897 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 243 DEFINITY cydfdda4 LJK 071897 The MASI node must be directly connected to the Avaya DEFINITY® Server for MASI features to work. In this configuration, terminals that belong to MMCX 2 (E3 and E4) do not take advantage of MASI capabilities.
Page 244 Step 1 — Establish customer options (Avaya) An Avaya representative must activate MASI using the System-Parameters Customer-Options screen. The representative should also verify that ISDN-PRI (Avaya Communication Manager on a DEFINITY® Server R configuration) or ISDN-PRI over PACCON (for DEFINITY Server SI/DEFINITY Server CSI configurations), and AAR/ARS are enabled.
Page 245 _______ _______ _____ _________ _____________ _______ _______ _____ _________ _____________ _______ _______ _____ _________ _____________ _______ _______ _____ _________ _____________ _______ _______ _____ _________ _____________ _______ _______ _____ _________ _____________ _______ _______ Administrator’s Guide for Avaya Communication Manager November 2003...
Page 246 Enter y to enable the administered NCA-TSC. You may want to wait to enable this Enabled link until all other administration is in place. If this is y, Avaya Communication Manager attempts to establish the connection as soon as you submit the form. This may cause your system to alarm, if other administration is not finished.
Page 247 See them MMCX System Administrator’s Guide & Technical Reference Manual for information on the command. addpri Step 7 — Administer MASI Path Parameters Use the command to access the MASI Path Parameters screen. change masi path-parameters Administrator’s Guide for Avaya Communication Manager November 2003...
Page 248 • PRI trunks linking MMCX servers • PRI trunks linking MMCX to the PSTN • PRI trunks from MMCX to Avaya Communication Manager that are used for purposes other than MASI • interfaces linking MMCX servers Use the command add masi trunk-group xxx (or ‘next’) to access the MASI Trunk Group screen.
Page 249 Number must be unique. Remote group number corresponds to the group number on the MASI node. How to view a list of all MASI trunk groups To view a list of all the MASI trunks administered on the ECS, use the command list masi trunk-group Administrator’s Guide for Avaya Communication Manager November 2003...
Page 250 MASI terminal as a MASI terminal. You use available extensions on the ECS, so they need to conform to the Avaya Communication Manager dial plan. The extension must match the Communication Manager dial plan, and for the add command, the extension must not already be in use.The extension of the MASI terminal must match the...
Page 251 Managing MultiMedia Calling Multimedia Applications Server Interface Avaya Communication Manager users dial the MASI Terminal Extension to reach MMCX users. NOTE: Anytime you add a terminal or other extension to the MMCX, you must administer a corresponding MASI terminal on Avaya Communication Manager. If you do not, you will not be able to dial this extension from Avaya Communication Manager.
Page 252 Enter up to 7 characters to identify the building where the MASI terminal is located. Building Valid entries are listed in the site table. • Button Assignments — This field contains a call appearance button and is display only. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 253 How to list and status MASI terminals To view a list of all the MASI terminals administered on a server, use the command list masi .This command only lists terminals within the domain of the Avaya DEFINITY Server from terminals whose SAT you issue the command.
Page 254 . If it is not enabled, contact your Avaya representative. The MMCX dial plan must use the same feature access codes as Avaya Communication Manager. If this is not already the case, modify the MMCX dial plan using the chgdp command.
Page 255 Step 11 — Verify administration You should make test calls from Avaya Communication Manager to MMCX, to ensure that you can indeed place and receive calls. Call an unattended MASI terminal. Verify that the call goes to AUDIX. Retrieve the call from the MASI terminal.
Page 256: Call Detail Recording
(PSTN) or an Avaya private network. Users must enter the AAR/ARS access code before the rest of the dialed digits. MASI will route the call over the Communication Manager private network (AAR) or the public network (ARS), based on digits supplied by the MMCX user.
Page 257 AUDIX hunt group extension to retrieve messages. Once connected to AUDIX, operation for the MMCX user is the same as for a Communication Manager station user, including use of # to identify the extension, if desired.
Page 258 Avaya Communication Manager stations or trunks and MASI terminals or interfaces, and the remote trunks that are interfaces from the MMCX to other entities. Each MASI remote trunk group appears to Communication Manager as a single unit, with no concept of members within the group.
Page 259 Night Service — You must not administer a MASI terminal as a night service destination. • Pull transfer — MASI terminals cannot perform a pull transfer operation. You must not administer this feature on an Avaya DEFINITY Server where MASI is active. This applies only in Italy. •...
Page 260 • Facility Busy Indication — You can use FBI to track the status of MASI terminals. The FBI button and indicator lamp must be on a Communication Manager station. You cannot use FBI to track MMCX interfaces. • Facility Test Calls — Avaya Communication Manager users cannot make test calls to MMCX interfaces.
Page 261: Multimedia Call Handling
5–10 minutes for the link to recover. This situation may happen if the server running Communication Manager is rebooted or if the MASI interface is administered before the MMCX is properly administered.
Page 262 PC. Voice calls will be answered at the multifunction telephone and multimedia calls will alert first at the PC and, if unanswered, will next alert at the voice station. A Basic multimedia complex provides a loose integration of the voice station and H.320 system. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 263 “as-needed.” Feature Description MMCH’s two levels of functionality for a multimedia complex, Basic and Enhanced mode, are enabled either by administration on Communication Manager or by an mm-basic feature button or FAC. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 264 Conferencing is spontaneous and established just like a voice-only conference call. • There is extensive support for multimedia feature interaction. Most voice features work the same for multimedia calls. • Service Links can be either “permanent” or “as-needed.” Administrator’s Guide for Avaya Communication Manager November 2003...
Page 265 BRI-connected multimedia-equipped PC that supports the H.320 protocol • a non-BRI-connected multifunction telephone set. The PC and the multifunction telephone are individually wired to the Avaya DEFINITY® Server. These two pieces of equipment can be administratively associated to form a Basic or ENHANCED multimedia complex MMCH works with any H.320 system that is fully H.320 compliant and operates at the 2B or 128K rate.
Page 266 266 to connect to the ESM equipment: Install the TN2207 primary rate interface (PRI) circuit pack and the TN787 multimedia interface (MMI) circuit pack in the port carrier of the server for Avaya Communication Manager. NOTE: These two circuit packs should be co-located in the cabinet since they must be connected by a Y-cable on the back plane of the Avaya DEFINITY®...
Page 267: Installation Checklist
Planning for MMCH The following are some of the tasks you perform in planning and administering MMCH. Planning the system Questions to help you use Avaya Communication Manager for multimedia are: • How many MMCH users are you going to have? •...
Page 268 Select TRANSFER Receive a dialtone Dial the FAC Receive a confirmation tone Re-select the call appearance for the held multimedia call. — Multimedia Multi-Address Access Code (p.5) — Multimedia Parameter Access Code (p.5) Administrator’s Guide for Avaya Communication Manager November 2003...
Page 269 You may administer the data endpoint type as 7500 (recommended) or WCBRI. • The fields for multimedia are the same on either screen. • The administration for a Basic mode and an Enhanced mode data module are exactly the same. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 270 Neither the voice station, nor the data endpoint can be a member of another multimedia complex. NOTE: A BRI station cannot be part of a multimedia complex. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 271 — The service link is the combined hardware and software multimedia Service Link Mode connection between an Enhanced mode complex’s H.320 DVC system and the Avaya DEFINITY® Server which terminates the H.320 protocol. A service link is never used by a Basic mode complex H.320 DVC system.
Page 272 PC and a non-BRI-connected multifunction telephone. The Enhanced mode station acts as though the PC were directly connected to the multifunction telephone; the service link provides the actual connection between the Avaya DEFINITY® Server and the PC. Thus, voice and multimedia calls are originated and received at the telephone set.
Page 273 — Pressing the mm-datacnf button from any voice station that is participating in a multimedia call will light the status lamp and alert the Avaya DEFINITY® Server that you want to enable T.120 data collaboration with the other parties on the call. The button status lamp will also light for other participants in the multimedia call who have mm-datacnf buttons.
Page 274 Connect Set the field to network Interface Set the Country Protocol field to 1. Set the field to y Idle Code default is 11111111. DCP/Analog Bearer Capability default is 3.1 kHz. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 275 This provides a talk path to the caller for announcements or immediate conversation with an agent and starts network billing for the incoming call when vector processing begins. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 276: Understanding The Multimedia Complex
If the incoming call is a voice call, Avaya Communication Manager directs it to the telephone. If the incoming call is 56K or 64K data call, Avaya Communication Manager recognizes it as such and sends it to the multimedia endpoint. Likewise, if a voice call is addressed to the data extension, the system recognizes this and directs the call to the voice station.
Page 277 The destination address may be provided by dialing digits, using abbreviated dial entries, last number dialed, etc. After the 2nd address has been collected the mm-multinbr status lamp will go off. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 278 NOTE: The mm-parameter selection FAC is generally used by stations that are part of an Enhanced multimedia complex, but may be used by any station to originate a dual address multimedia call. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 279 Dial mm-multinbr button or FAC, Hear dialtone • Dial CDR FAC, Hear dialtone • Dial CDR account code, Hear dialtone • Dial TAC or AAR/ARS, Dial 1st dest. digits • Dial TAC or AAR/ARS, Dial 2nd dest. digits Administrator’s Guide for Avaya Communication Manager November 2003...
Page 280 COR/COS check for the authorization of the voice station. Calls originated from the PC use the COR/COS of the voice station. Adjunct Switch Applications Interface ASAI is not expected to support call-association for data calls. Therefore Avaya does not recommend that you use ASAI for multimedia. Administrator’s Guide for Avaya Communication Manager...
Page 281 A multimedia conference can consist of multimedia and voice-only conferees. All multimedia conferees are added to a multimedia conference by a voice-terminal user on Communication Manager , who acts as the controller of the multimedia conference. When the controller is a Basic complex voice station, the controller must remain on the conference until all parties have joined.
Page 282 T.120 Data conferencing is made possible through the Extended Services Module (ESM) server, which is an adjunct to Avaya Communication Manager. Up to six parties may participate in a single data conference, and up to 24 parties may use the ESM facilities for data collaboration at any given time.
Page 283 When all parties involved in data collaboration conference are not located on the same physical Avaya media server, the parties located on the Avaya server hosting the data conference (i.e. the server which activated mm-datacnf) may be any combination of Enhanced multimedia complexes, Basic multimedia complexes or stand-alone H.320 DVC systems.
Page 284 NOTE: The PC multimedia software will probably respond with a message that the call failed, since it does not recognize the FAC. In fact, Avaya Communication Manager does receive the message, and forwards all multimedia calls addressed to the 1-number.
Page 285 Basic mode complex data extensions or stand-alone data extensions may be used to create simple data hunt groups. Data extensions are not allowed in ACD hunt groups. Avaya recommends that you do not mix voice and data stations in a hunt group.
Page 286 If multimedia calls into a hunt group have no ANI information, Communication Manager will never associate pairs of calls and all calls will be treated independently and routed to separate agents. This is not a recommended configuration.
Page 287: Enhanced Mode Mm Complex
Incoming Basic mode data calls follow established night-service processing for data calls. Remote Access Communication Manager does not prevent Basic multimedia complexes from attempting to use remote access. However, these Basic mode endpoints will most likely not be able to dial the necessary codes.
Page 288 When the destination answers the call, the originating station’s H.320 desktop video system will be alerted (that is, called by Communication Manager to establish the service link). If the H.320 DVC is not configured for auto-answer, the user must answer the H.320 calls via the DVC GUI. If the H.320 DVC is configured for auto-answer, no action is needed via the DVC GUI.
Page 289 Central Office provided ISDN-BRI. This type of BRI line is provisioned with separate listed directory numbers for each B-channel. In order to make a 2B multimedia call to such a device, two sets of addresses must be entered. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 290 56K digital facilities, the MM parameter selection FAC can be used to select a bearer and bandwidth of 2x56 for this specific call. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 291 Dual address with AAR/ARS and authorization code • Dial mm-multinbr button or FAC, Hear dialtone • Dial AAR/ARS, Dial 1st dest. digits, Hear dialtone • Dial AAR/ARS, Dial 2nd dest. digits, Hear stutter dialtone • Dial authorization code Administrator’s Guide for Avaya Communication Manager November 2003...
Page 292 H.320 DVC system is configured for auto-answer. If the H.320 DVC system is not configured for auto-answer an additional step is required. See answering multimedia calls below. Avaya recommends, but does not require, that Enhanced mode complexes place their desktop video system into an auto-answer mode of operation.
Page 293 Enhanced mode complex station A originates a multimedia call to, or receives a multimedia call from, party B. Station A and party B have 2-way voice and video. Station A, activates CONFERENCE. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 294 T.120 Data conferencing is made possible through the Extended Services Module (ESM) server, which is an adjunct to the Avaya DEFINITY® Server. Up to six parties may participate in a single data conference, and up to 24 parties may use ESM facilities for data collaboration at any given time.
Page 295 When all parties involved in data collaboration conference are not located on the same physical Avaya media server, the parties located on the Avaya server hosting the data conference (i.e. the server that activated mm-datacnf) may be any combination of Enhanced multimedia complexes, Basic multimedia complexes or stand-alone H.320 DVC systems.
Page 296 This may be done with an mm-cfwd button or feature access code. The user may also activate standard voice call forwarding and select the mm-call button prior to entering the forwarding address. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 297 Other considerations CMS measurements may indicate unusually slow ASA, because of the time required for the system to establish early-answer before offering the call to an agent. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 298 If multimedia calls into a hunt group have no ANI information, Communication Manager will never associate pairs of calls and all calls will be treated independently and routed to separate agents. This is not a recommended configuration.
Page 299 • ISDN Trunk Groups Avaya highly recommends that you use ISDN trunks for multimedia calls. ISDN PRI trunks allow complete 1-number access for an Enhanced multimedia complex. ANI provided over PRI trunks allows correct routing of multiple bearer channels to the correct destination device. ISDN also provides the bearer capability on a call by call basis that can be used to distinguish voice calls from multimedia calls.
Page 300: Troubleshooting
Monitoring MMCH This section briefly discusses some of the commands you can use to monitor multimedia complexes and conferences. The Maintenance manual for your Avaya server may discuss some of these commands and their output in more detail. Action...
Page 301 The list multimedia H.320-stations command shows you all the stations that are administered for H.320 conversion. The list multimedia ip-stations command shows you the administered IP stations/modules and whether they are registered. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 302 Also note that there is a limit to the total number of conversion calls the system can handle simultaneously. If you experience traffic problems after installing multimedia, you may want to reduce the number of stations that use H.320 conversion. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 303: Setting Up Telecommuting
If a call covers or forwards off-net and an answering machine answers the call, or it is directed to a cellular phone and a cellular announcement is heard, the server views this call as an answered call. Communication Manager does not bring the call back to the server for further routing.
Page 304 Call Classifier — Detector • 1264-TMx software • Avaya Communication Manager extender — switching module or standalone rack mount (Digital Communications Protocol (DCP) or Integrated Services Digital Network (ISDN)) For more information about this equipment, see the Hardware Guide for Avaya Communication Manager.
Page 305: Setting Up Personal Station Access
If the coverage point is a display phone, the display shows “da” for “don't answer.” If the coverage point is a voice-messaging system, the messaging system receives an indication from Communication Manager that this call was not answered, and treats the call accordingly.
Page 306 To do this, you must set the CPN, ANI for PSA Dissociated Sets field to y on the Feature-Related System Parameters screen. Related topics Training Users on page 317 for information on how to associate or disassociate PSA. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 307: Creating A Station Security Code
Hunt-to-Station: _______ STATION OPTIONS Data Module? n Personalized Ringing Pattern: 1 Display Module? n Message Lamp Ext: 1014 MM Complex Data Ext: ________ Type 4321 in the field and press Security Code ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 308: Assigning An Extender Password
1681 for a description of the Station Security Codes feature. Assigning an Extender Password Avaya Communication Manager allows you assign an extender password to a user. You can assign one password for each Avaya Communication Manager port. Before you start Use the Remote Extender PC in the server room to perform this procedure.
Page 309: Setting Up Call Forwarding
OK. The system saves the User01 information. Setting up Call Forwarding Avaya Communication Manager allows you to change your call forwarding from any on-site or off-site location. Instructions In our example, we assign the feature access codes and class of service to set up call forwarding. This allows your users to forward their calls to another extension.
Page 310: Assigning Coverage Options
1712 for a description of the Tenant Partitioning feature. Assigning Coverage Options Avaya Communication Manager allows you to assign two previously administered coverage paths and/or time of day coverage tables on the Station screen. This allow telecommuters to alternate between the two coverage paths and/or time of day coverage tables administered to better control how their telephone calls are handled.
Page 311 317 for information on how to alternate your coverage path option. Extended user administration of redirected calls on page 1532 for information about the Extended User Administration of Redirected Calls feature. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 312: Installing Home Equipment
Setting Up Telecommuting Installing Home Equipment Installing Home Equipment Avaya Communication Manager allows you to install equipment in your home so that you can utilize system facilities from off-site. Before you start You can also set up telecommuting with an IP (internet protocol) telephone or IP Softphone. For example, Adding an IP Softphone for more information.
Page 313 Press four times. HOLD Related topics Configuring Avaya Communication Manager for Telecommuting on page 303 for step-by-step instructions on how to configure your office equipment. Training Users on page 317 for step-by-step instructions on how to use your home station.
Page 314: Setting Up Remote Access
Setting up Remote Access Remote Access permits a caller located outside the system to access the server running Avaya Communication Manager through the public or private network and then use the features and services of the system. Remote Access users can dial into the system using central office (CO), Foreign Exchange (FX), Wide Area Telecommunications trunks (WATS), and Integrated Services Digital Network Primary Rate Interface (ISDN-PRI) trunks.
Page 315 This is the date the barrier code expires. A warning message is displayed on the system copyright screen seven days before the expiration date. The system administrator can modify the expiration date to extend the time interval, if necessary. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 316 QSIG to DCS TSC Gateway screen appears. Type y in the Permanently Disable field. If you permanently disable this feature, it requires Avaya Services intervention to reactivate the feature. There is a charge for reactivation of this feature. Press to save your work. ENTER...
Page 317: Training Users
Setting Up Telecommuting Training Users Training Users Avaya Communication Manager allows you to associate and disassociate PSA, change the coverage path for your station, change the extension to which you forward your calls, and change your personal station’s security code.
Page 318 This is the feature access code you set for changing your security code. You hear dial tone. Dial 1235 and press #. This is the extension for which you want to change the security code. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 319 Violations Notification (SVN) feature. This is true even if you attempt to interrupt the change sequence with an asterisk. Related topics Security violations notification on page 1654 for a description of the Security Violations Notification (SVN) feature. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 320 Setting Up Telecommuting Training Users Administrator’s Guide for Avaya Communication Manager November 2003...
Page 321: Enhancing System Security
Use the list history command to determine if unauthorized changes have been made to the system. To assist in identifying unauthorized use of the system, the History report lists each time a user logs on or off the system. See the Reports for Avaya Communication Manager for more information about this report.
Page 322: Preventing Toll Fraud
Use non-trivial passwords and change passwords regularly. Provide physical security for telecommunications assets Restrict unauthorized access to equipment rooms and wire connection closets. Protect system documentation and reports data from being compromised. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 323: Physical Security
Lock wiring closets and media server rooms. Keep a log book register of technicians and visitors. Shred all Communication Manager information or directories you discard. Always demand verification of a technician or visitor by asking for a valid I.D. badge.
Page 324: System Security Checklist
If you do permanently disable Remote Access, the code is removed from the software. Avaya charges a fee to restore the Remote Access feature. If you use Remote Access, but only for internal calls, change announcements or remote service observing.
Page 325 “collect digits” steps. When a vector collects digits, it processes those digits back to Communication Manager and if the COR of the VDN allows it to complete the call off-net, it will do so. For example, the announcement “If you know your party’s 4-digit extension number, enter it now”...
Page 326 You cannot administer loop-start trunks if Call Forwarding Off Net is required. If loop start trunks are administered on Communication Manager and cannot be changed by the Local Exchange Company, block all class of service from forwarding calls off-net. In the Class of Service screen, field, set to y for the 16 (0-15) COS numbers.
Page 327: Adding Logins And Passwords
Step 16 as a double layer of security. In the event that the voice mail system becomes unsecured or compromised for any reason, the layer of security on Avaya Communication Manager takes over, and vice versa. Administer all fax machines, modems, and answering machines analog voice ports as follows: •...
Page 328 Password Aging Cycle Length (Days) This requires the user to change the password every 30 days. Press to save your changes. ENTER Now you need to set the permissions for this new login. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 329 Password aging is an option you can start while administering logins. The password for each login can be aged starting with the date the password was created or changed and continuing for a specified number of days (1 to 99). Administrator’s Guide for Avaya Communication Manager November 2003...
Page 330: Changing A Login
Facility Test Call Notification? y Acknowledgment Required? y Remote Access Notification? y Acknowledgment Required? y ACCESS SECURITY GATEWAY PARAMETERS Access Security Gateway? n In the Password of Login Making Change field, type your superuser password. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 331: Displaying A Login
ENTER CANCEL login. More information When you remove a login, the Security Measurement reports do not update until the next hour. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 332: Using Access Security Gateway
Facility Test Call Notification? y Acknowledgment Required? y Remote Access Notification? y Acknowledgment Required? y ACCESS SECURITY GATEWAY PARAMETERS Access Security Gateway? n In the field, type your password. Password of Login Making Change Administrator’s Guide for Avaya Communication Manager November 2003...
Page 333 In the Access Security Gateway Parameters section, you determine which of the following necessary port type fields to set to y. NOTE: Avaya recommends that you protect the SYSAM RMT port since it is a dial-up port and therefore is more susceptible to compromise.
Page 334 ID. ENTER, LOGIN ADMINISTRATION screen appears. On the Access Security Gateway Login Administration page (page 2), set the Blocked field to n. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 335 — Contains a code that indicates whether the session was established or rejected and, if Status rejected, the reason for the rejection. See Access Security Gateway for a list of the possible status values. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 336: Changing Login Permissions
Maintain Process Circuit Packs? n Maintain Systems? n Maintain Enhanced DS1? n In the field, type y. Administer Stations This allows your user to add, change, duplicate, or remove stations, data modules and associated features. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 337: Changing Passwords
LOGIN BEING CHANGED Login Name: LOGIN’S PASSWORD INFORMATION Login’s Password: Reenter Login’s Password: In the Password of Login Making Change field, type your password to change any field on this screen. We’ll type angi3. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 338: Using Busy Verify
Before you start On the Tone Generation screen, verify the Dial Access field is y. If not, contact your Avaya representative. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 339: Setting Up Authorization Codes
System-Parameters Customer-Options screen, verify the Authorization Codes field is y. If not, contact your Avaya representative. This field turns on the feature and permits you to selectively specify levels of calling privileges that override in-place restrictions. Administrator’s Guide for Avaya Communication Manager...
Page 340 Authorization Code Length This defines the length of the Authorization Codes your users need to enter. To maximize the security of your system, Avaya recommends you make each authorization code the maximum length allowed by the system. field, leave the default of #.
Page 341 Related topics Class of restriction on page 1495 for more information on setting up dialing out restrictions. See Administration for Network Connectivity for Avaya Communication Manager for more information on using trunk access codes. Facility restriction levels and traveling class marks...
Page 342: Setting Up Security Violations Notification
If you are using ASG, on the System-Parameters Customer-Options screen, verify the Access Security Gateway field is y. If not, contact your Avaya representative. Instructions To set up security violations notification: Type change system-parameters security and press ENTER Security-Related System Parameters screen appears.
Page 343 You must logoff to effect permanent disabling of Remote Access) (Optional) In the field, type y. Disable Following A Security Violation This disables Remote Access following detection of a remote access security violation. (Optional) Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 344 The call continues to ring until answered. To stop notification of any further violations, press the button associated with the type of violation. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 345: Using Station Lock
Using Station Lock Station Lock allows only authorized users to make external phone calls from a particular station. NOTE: Avaya recommends digital phones use a Station Lock button rather than a feature access code. Setting Station Lock We will set Station Lock to allow authorized users to access the system through a particular station.
Page 346: Dealing With Security Violations
There may be occasions when you have to disable a login for one of your users because of a security violation. Log in to Avaya Communication Manager using a login ID with the correct permissions. Type disable login ge0rg3 and press...
Page 347: Enabling Remote Access
Enabling remote access You may have to enable Remote Access that has been disabled following a security violation, or disabled manually. Log in to Avaya Communication Manager using a login ID with the correct permissions. Type enable remote-access and press ENTER...
Page 348 Enhancing System Security Dealing with Security Violations Administrator’s Guide for Avaya Communication Manager November 2003...
Page 349: Managing Trunks
Following a process Trunking technology is complex. Following a process can prevent mistakes and save you time. To set up new trunks and trunk groups, Avaya recommends following the process below (some steps may not apply to your situation): Install the necessary circuit packs and perform any administration the circuit pack requires.
Page 350 (WATS) trunks are not validated against the ARS Digit Analysis Table, so users can dial anything they wish. For security, you may want to leave the field set to n unless you need dial access to test the trunk group. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 351: Adding A Co, Fx, Or Wats Trunk Group
Try to use loop-start signaling only for one-way trunks. Related topics See the Hardware Guide for Avaya Communication Manager for information on the types of circuit packs available and their capacities. See your server’s Installation manual for circuit-pack installation instructions.
Page 352 This field defines the direction of traffic flow on this trunk group. Type 1234 in the Night Service field. This field assigns an extension to which calls are routed outside of business hours. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 353: Adding A Did Trunk Group
Outgoing Dial Type field, type tone. This field tells Communication Manager how digits are to be transmitted for outgoing calls. Entering tone actually allows the trunk group to support both dual-tone multifrequency (DTMF) and rotary signals, so Avaya recommends that you always put tone in this field.
Page 354 Before you can administer any trunk group, you must have one or more circuit packs of the correct type with enough open ports to handle the number of trunks you need to add. To find out what circuit packs you need, see the Hardware Guide for Avaya Communication Manager. Tip:...
Page 355: Adding A Pcol Trunk Group
Dial Type This field tells Communication Manager how digits are transmitted for incoming calls. Entering tone actually allows the trunk group to support both DTMF and rotary signals, so Avaya recommends that you always put tone in this field. In the Trunk Termination field, type rc.
Page 356 Trunk Type This field tells the system what kind of signaling to use on this trunk group. To prevent glare, Avaya recommends ground start signaling for most two-way CO, FX, and WATS trunk groups. In the Trunk Port field, type 01D1901.
Page 357 Outgoing Dial Type This field tells Communication Manager how digits are to be transmitted for outgoing calls. Entering tone actually allows the trunk group to support both DTMF and rotary signals, so Avaya recommends that you always put tone in this field.
Page 358: Adding A Tie Or Access Trunk Group
Adding a Tie or Access Trunk Group Adding a Tie or Access Trunk Group In most cases, Avaya recommends leaving the default settings in fields that aren’t specifically mentioned in the following instructions. Your Avaya representative or network service provider can give you more information.
Page 359 This field tells the system what kind of signaling to use on this trunk group. Because we’re receiving and sending digits over this trunk group, we’re using wink/wink signaling to minimize the chance of losing part of the digit string in either direction. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 360: Setting Up Digital Trunks
Incoming Dial Type These fields tell Communication Manager how digits are transmitted for incoming calls. Entering tone actually allows the trunk group to support both DTMF and rotary signals, so Avaya recommends that you always put tone in this field.
Page 361 This is the standard for T1 lines. In the Line Coding field, type b8zs. Avaya recommends you use b8zs whenever your service provider supports it. Since this trunk group only carries voice traffic, you could also use ami-zcs without a problem. In the field, type esf.
Page 362 E1 recommended settings DS1 administration for E1 service varies from country to country. See Avaya MultiVantage™ Application Notes for Type Approval and use the DS1 screen illustrations in the chapter for your country as a model for your administration.
Page 363 Pack screen. The settings for these fields on all the screens must be coordinated as shown in the following tables. ITC field Bit Rate Line Coding field restricted 1.544 Mbps ami-zcs 2.048 Mbps ami-basic unrestricted 1.544 Mbps b8zs 2.048 Mbps hdb3 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 364: Adding A Diod Trunk Group
Adding a SIP trunk group Following are the tasks you must perform to administer SIP trunks in Avaya Communication Manager Instructions Verify that basic C-LAN IP Interface administration has been performed to support IP trunking.
Page 365 Repeat 6a-e for each SIP trunk group you wish to assign, up to the 1000-trunk limit. The final step before you can make SIP calls from endpoint devices connected to Avaya Communication Manager is to administer UDP/AAR/ARS routing properly in Communication Manager.
Page 366: Removing Trunk Groups
You must add a trunk group before you can assign and administer individual trunks. To add a new trunk group, see the instructions in this chapter for the type of group you want to add. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 367 Repeat steps 3–6, as appropriate, for the remaining trunks. Notice that you can assign trunks in the same trunk group to ports on different circuit packs. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 368: Removing Trunks From A Trunk Group
Move the cursor to the Port 4 field and clear its entry. Move the cursor to the Port 5 field and clear its entry. Press to save your changes. ENTER Communication Manager will automatically clear the other fields associated with these 2 trunks. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 369: Inserting And Absorbing Digits
Disconnect Supervision - In? y In the Digit Treatment field, type insertion. This field tells Communication Manager to add digits to the incoming digit string. These digits are always added at the beginning of the string. In the Digits field, type 6.
Page 370: Administering Trunks For Listed Directory Numbers
Company C — 855-1111 DID trunks and some tie trunks transmit part or all of the dialed digit string to Communication Manager. If you want these calls to different numbers to go to one attendant group, you must identify those numbers for Communication Manager on the Listed Directory Numbers screen.
Page 371 Incoming Destination field on the Trunk Group screen for CO or FX trunks, Avaya Communication Manager treats these calls as LDN calls. Related topics Listed Directory Numbers on page 1593 for detailed information about this feature.
Page 372: Administering Answer Detection
Avaya Communication Manager to recognize and respond to that signal. If your network does not supply answer supervision, you can set a timer for all calls on that group. When the timer expires, Communication Manager assumes the call has been answered and call detail recording starts (if you are using CDR).
Page 373: Managing Announcements
Before you start You need to record your announcement on a special announcement circuit pack on your system, or on an external device like an answering machine. See Hardware Guide for Avaya Communication Manager for circuit pack information. Instructions To set up the announcement data module, determine the port location of the Announcement circuit pack.
Page 374: Adding Announcement Extensions
Announcements can be stored on a TN2501AP circuit pack, a TN750 circuit pack or, for the Avaya S8100 Media Server only, on the Integrated Scalable Speech Processor Application (ISSPA) circuit pack or G700 Media Gateway embedded VAL announcements (hereafter referred to as the Virtual VAL (VVAL)).
Page 375 In the field, type business hours. Name NOTE: If you are using either the TN2501AP, the Avaya S8100 Media Server ISSPA circuit packs or the G700 Media Gateway VVAL, then you must enter a name in the field. This Name name becomes the filename for the announcement file.
Page 376: Recording Announcements
3 to delete the announcement. If the circuit pack memory is more than 90% full, then Communication Manager gives stutter dial tone when the user gains access to an announcement session. Even if the user hears stutter tone, the user should begin speaking to record the announcement.
Page 377 During this 15-second window, you cannot record a new announcement and no one can play this announcement. You can re-record the announcement. Dial the feature access code, dial the extension, and press 2 before the 15-second timer expires. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 378: Saving Announcements
For example to save the announcements from the circuit pack at 01B18: Type save announcements from 01B18 and press ENTER NOTE: If you have announcement circuit packs with and without built-in memory, save the circuit pack without built-in memory. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 379: Copying Announcements
To copy announcements between your back-up disk and tape: Type copy announcements and press to save the changes. ENTER This process can take up to 40 minutes. You cannot administer your system while it is copying announcements. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 380: Restoring Announcements
If the system crashes or there is a processor interchange during restore announcements, the restore fails and there is no valid announcement on the circuit pack. Repeat the process when the system is operating properly. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 381: Deleting And Erasing Announcements
To ensure that an announcement was deleted, dial 1234. You hear a busy signal if the announcement was deleted. Repeat Steps 1-5 for each announcement that you want to delete. You can delete only one announcement at a time. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 382: Setting Up Continuous-Play Announcements
Type b in the field on the same line as extension 1234. Leave business hours in the Name field, or enter a new description for the announcement. Press to save your work. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 383: Getting Started With The Tn2501Ap Or G700 Virtual Val
Before you can use the capabilities of the TN2501AP or G700 VVAL announcement circuit pack, it must be properly installed and configured. These instructions are contained in other documents in the Avaya Communication Manager documentation library. For more information about these and other tasks related to using the TN2501AP, see the documents listed in the following table.
Page 384: Managing Val Announcements Using The Sat
You can use the same steps to change an existing announcement. You can record announcements in many ways: • Professional or computer recordings • Recording new announcements at a computer • Recording announcements at a system phone Administrator’s Guide for Avaya Communication Manager November 2003...
Page 385 Viewing the Denial Events Log page 396. Announcement file format requirements In order to be compatible with the TN2501AP circuit pack and Avaya Communication Manager, announcement recordings must have the following parameters: • CCITT A-Law or CCITT -Law companding format (do not use PCM) •...
Page 386 376. Converting announcement files to VAL format If you are sharing recordings in a multi-site environment with Avaya Communication Manager and Avaya S8100 Media Server or CONVERSANT systems, you must convert announcement files for use on either system. If you need to convert an announcement file to the required format, you can use a sound recording utility application to do so.
Page 387 The system denies any attempt to delete an announcement while it is playing, being transferred, or backed up to FLASH (amber LED flashes), regardless of whether the attempt is from a system phone, the SAT, or through an FTP session. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 388 The announcement directory on the TN2501AP or G700 Media Gateway is /annc. Type list integrated-annc-boards and press ENTER Check the list to see that the announcement was deleted. The Length in Seconds field should show Administrator’s Guide for Avaya Communication Manager November 2003...
Page 389: Managing Val Announcements Using Ftp
FTP session into the VAL circuit pack in Cabinet 1, carrier A, slot 11. The ftp-username (3-6 characters) for this session is romeo, and the ftp-password (7-11 characters) is shakespeare. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 390 VAL circuit pack’s IP address, the ftp-username, and the ftp-password. SECURITY ALERT: Avaya recommends using a unique ftp-login and ftp-password for each FTP session. Starting an FTP session If you are unfamiliar with FTP client application software, contact your network administrator for information about access to an FTP session.
Page 391 The file receives the current date and time when it is written to the circuit pack or on the computer. List the FTP client directory contents and ensure that the announcement file is among those listed. Terminate the FTP session (see Ending an FTP session). Administrator’s Guide for Avaya Communication Manager November 2003...
Page 392 Know the announcement filename and its location on the client computer. • Know the destination IP address, the filename, and circuit pack location of the announcement and VAL circuit pack to which you are moving the announcement ( list directory board Administrator’s Guide for Avaya Communication Manager November 2003...
Page 393 .wav file extension. Attempt to play the announcement that was administered first and transferred second. Communication Manager returns a busy signal at the first play attempt. Attempt to play the announcement that was administered first and transferred second in a telephone access session.
Page 394 ENTER ftp-username and ftp-password.) • you can effectively terminate the session from the Avaya Communication Manager end by letting the system time out (10 minutes of inactivity). SECURITY ALERT: Both logging out of the FTP session and disabling the VAL circuit pack filesystem provide a higher degree of security.
Page 395: Val Manager
Managing Announcements VAL Manager VAL Manager VAL Manager is a standalone application that allows you to copy announcement files and Avaya Communication Manager announcement information to and from Avaya Communication Manager over a LAN connection. VAL Manager offers the following basic features: •...
Page 396: Troubleshooting Val Announcements
You can further limit the report by setting the Interval field to one of the following selections (select from the help list or type the first letter): • • month • • hour • minute Press ENTER The Events Report screen appears. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 397 If you played an announcement files back in another environment and it sounded great, but when you play it back in an Avaya Communication Manager environment the sound quality is poor, ensure that the file formats are compatible. A good announcement file format must be: •...
Page 398 For more information about this report, see Reports for Avaya Communication Manager on your documentation CD. Announcement capacities and load balancing Understanding how Communication Manager handles annoucements helps with questions of capacity the load-balancing of announcement traffic.
Page 399: Non-Volatile Storage Of Announcements On Val
Changing the name of the announcement To change the name of an announcement you must do two things. Change the administered name (using the command) change announcement Change the name of the file on the VAL board Administrator’s Guide for Avaya Communication Manager November 2003...
Page 400: Announcements For Tty Callers
‘‘Moving announcements to a VAL circuit pack or to another LAN device’’ in Administrator’s Guide for Avaya Communication Manager, 555-233-506). In this case, the announcement files must meet the same criteria as voice recordings (see ‘‘Announcement file format requirements’’ in Administrator’s Guide for Avaya Communication Manager, 555-233-506).
Page 401: Managing Group Communications
Use this procedure to allow users to make voice pages over an external loudspeaker system connected to Avaya Communication Manager. If you’re using an external paging system instead of an auxiliary trunk circuit pack, don’t use this procedure. External systems typically connect to a trunk or station port and are not administered through the Loudspeaker Paging screen.
Page 402 Calls to an extension are heard The extension may have been Deactivate call forwarding or over the loudspeakers. forwarded to a trunk access change the extension calls are code used for paging. forwarded to. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 403: Setting Up Chime Paging Over Loudspeakers
Code Calling Access. Before you start Your server running Communication Manager must have one or more auxiliary trunk circuit packs with enough available ports to support the number of paging zones you define. Each paging zone requires 1 port. See the Hardware Guide for Avaya Communication Manager for information on specific circuit packs.
Page 404 Code Calling — COR By completing this row, you allow users to page all zones at once. You do not have to assign a port to this row. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 405 Add the paging trunk access codes to an abbreviated dialing list and allow users to page using the list. NOTE: Don’t use special characters in abbreviated dialing lists used with chime paging. • Assign individual trunk access codes to Autodial buttons. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 406: Paging Over Speakerphones
Speakerphone paging is one-way communication: group members hear the person placing the page but cannot respond directly. Before you start You must have set speakerphones or IP set speakerphones. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 407 Enter the remaining extensions that are members of this group. Communication Manager fills in the Name fields with the names from the Station screen when you save your changes. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 408: Paging Users Who Are On Active Calls
Before you start Before you administer whisper paging: • Your Communication Manager server must have a circuit pack that supports whisper paging. See the Hardware Guide for Avaya Communication Manager for information on specific models. • Users must have 6400-, 7400-, 8400-, or 9400-series DCP (digital) phones.
Page 409: Using Phones As Intercoms
With the intercom feature, you can allow one user to call another user in a predefined group just by pressing a couple of buttons. You can even administer a button that always calls a predefined extension when pressed. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 410 Length of Dial Code Repeat steps 3 and 4 for the remaining extensions. Dial codes don’t have to be in order. Communication Manager fills in the field with the Name name from the Station screen when you save changes.
Page 411 When users are in the same call pickup group, or if Directed Call Pickup is enabled on your server running Communication Manager, one user can answer an intercom call to another user. To allow users to pick up intercom calls to other users, you must enter y in the...
Page 412: Setting Up Automatic Answer Intercom Calls
Auto Answer ICOM does not work when the Do Not Disturb button or the Send All Calls button is pressed on the phone. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 413 Remote Softphone Emergency Calls: as-on-local Direct IP-IP Audio Connections? n Emergency Location Ext: 75001 IP Audio Hairpinning? n Move to the Auto Answer field and enter icom. Press to save your changes. ENTER Administrator’s Guide for Avaya Communication Manager November 2003...
Page 414: Observing Calls
Use this procedure to allow designated users, normally supervisors, to listen to other users’ calls. This capability is often used to monitor service quality in call centers and other environments where employees serve customers over the phone. On Avaya Communication Manager, this is called “service observing” and the user observing calls is the “observer.”...
Page 415 NOTE: Feature access codes are required for remote observing. Related topics Service observing on page 1668 for detailed information on service observing. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 416 Managing Group Communications Observing Calls Administrator’s Guide for Avaya Communication Manager November 2003...
Page 417: Managing Data Calls
Managing Data Calls Types of Data Connections Managing Data Calls Types of Data Connections You can use Avaya Communication Manager to allow the following types of data elements/devices to communicate to the world: • Data Terminals • Personal computers •...
Page 418: Characters Used In Data Call Setup
Communication Manager ignores SPACE these characters during dialing. + character (wait) interrupts or suspends dialing until the user receives dial tone , (pause) inserts a 1.5-second pause 1 of 2 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 419 DCP, BRI Equivalent to intercept tone. Call cannot be placed as dialed. ABANDONED DCP, BRI Calling user has abandoned the call. NO TONE DCP, BRI Tone is not detected. 1 of 2 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 420 To originate and disconnect a call, the user presses BREAK. If the terminal does not generate a 2-second continuous break signal, the user can press originate/disconnect on the data module. The user can enter digits at the DIAL: prompt. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 421 This ensures that a conversion resource, if needed, and the data module are reserved for the call. Avaya recommends the use of Data Call Preindication before 1-button transfer to data for data calls that use toll-network facilities. Data Call Preindication is in effect until the associated data-extension button is pressed again for a 1-button transfer;...
Page 422 The system handles all presently defined BRI bearer data-call requests. Some capabilities that are not supported by Avaya terminals are provided by non-Avaya terminals. If Communication Manager does not support a capability, a proper cause value returns to the terminal.
Page 423: Alphanumeric Dialing
If the entered name is not found in the table, the system denies the call attempt and the user receives either an Invalid Address message (DCP) or a Wrong Address message (ISDN-BRI). Because data terminals access Communication Manager via DCP or ISDN-BRI data modules, dialing procedures vary: •...
Page 424: Data Hotline
On the Station screen, administer the Class of Service field. See Station on page 1157 for more information. To activate this feature, the user dials the activation code at the beginning of the call. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 425 • Priority Calls If a user activates Data Privacy, Priority Calls are denied on analog telephones. However, Priority Calls appear on the next available line appearance on multiappearance telephones. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 426: Default Dialing
Once you administer Data Restriction for an analog or multiappearance telephone or trunk group, the feature is active on all calls to or from the terminal or trunk group. NOTE: Do not assign Data Restriction to attendant consoles. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 427 Priority Calls are allowed if the analog station is idle. Call Waiting (including Priority Call Waiting) is denied if the station is busy. However, Priority Calls appear on the next available line appearance on multiappearance telephones. • Service Observing A data-restricted call cannot be service observed. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 428: Data-Only Off-Premises Extensions
The data module associated with the Data Extension button is disconnected from the call. The Call in Progress lamp on the data module goes dark. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 429: Data Modules - General
Network Connectivity for Avaya Communication Manager for more information. • Processor interface data module (DEFINITY® Server SI configurations only). See Administration for Network Connectivity for Avaya Communication Manager for more information. • System port data module (DEFINITY® Server R configurations only) •...
Page 430 Used for Group 4 fax applications that include electronic mail and messaging, and electronic storage of printed documents and graphics. Use the 7400C for video teleconferencing and LAN interconnect applications. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 431: Administered Connection
Administered Connection Administered Connection (AC) is a connection between two access or data endpoints. Avaya Communication Manager automatically establishes and maintains the connection based on the attributes you administer. ACs provides the following capabilities. • Support of both permanent and scheduled connections •...
Page 432 Administered Connection Detailed description Establish an AC between the following: • Two endpoints on the same Avaya DEFINITY server or media server • Two endpoints in the same private network, but on different servers • One endpoint on the controlling server and another endpoint off the private network In all configurations, administer the AC on the server having the originating endpoint.
Page 433 Retries are made after the retry interval has elapsed regardless of the restorable attribute of the • ACs are retried in priority order. • When you change the time of day on Communication Manager, an attempt is made to establish all ACs in the waiting-for-retry state. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 434 AC screen. Although the restoration was successful, the data session may not have been preserved. If auto restoration is not active or if the AC is not routed over SDDN trunks, Communication Manager immediately attempts to reestablish the connection (fast retry). Communication Manager also attempts a retry if the originating endpoint initiated the drop.
Page 435 MPDMs, 700D, 7400B, 7400D, or 8400B MTDMs, 700B, 700C, 700E, or 7400A • Processor Interface Data Module (see Administration for Network Connectivity for Avaya Communication Manager for more information) • X.25 Data Module (see Administration for Network Connectivity for Avaya Communication Manager for more information) •...
Page 436 When you change the system time via the set time command, all scheduled ACs are examined. If the time change causes an active AC to be outside its scheduled period, the AC is dropped. If the time change causes an inactive AC to be within its scheduled period, Communication Manager attempts to establish the AC.
Page 437: Modem Pooling
Modem Pool Group on page 1070 for more information. On the screen, administer the field. See Feature Access Code Data Origination Access Code Feature Access Code on page 801 for more information. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 438 • DS1 Tie Trunk Service Connect modems used for Modem Pooling to AVD DS1 tie trunks via Data Terminal Dialing or by dialing the feature-access code for data origination. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 439: Pc Interface
The digital phone plugs into the phone jack on the PC Interface card. • The line jack on the card provides a digital port connection to Avaya DEFINITY servers. • The distance between the PC Interface card and the PBX should be no more than 1524m for 24-gauge wire or 1219m for 26-gauge wire.
Page 440 The availability of specific features depends on the COS of the extension and the COS for Communication Manager. Modem Pooling is provided to ensure general availability of off-net data-calling services.
Page 441 Remote access involves remote access to the PC over a data extension. Remote users can delete or copy PC files with this feature. You can password-protect this feature. See the Avaya Toll Fraud and Security Handbook for additional steps to secure your system and to find out about obtaining information regularly about security developments.
Page 442: Wideband Switching
You can combine several narrowband channels into one wideband channel to accommodate the extra bandwidth requirement. Avaya Communication Manager serves as a gateway to many types of high-bandwidth traffic. In addition, DS1 Converter circuit packs are used for wideband switching at DS1 remote EPN locations.
Page 443: Channel Allocation
Certain applications, like video conferencing, require greater bandwidth. You can combine several narrowband channels into one wideband channel to accommodate the extra bandwidth requirement. Avaya Communication Manager serves as a gateway to many types of high-bandwidth traffic. In addition, DS1 converters are used for wideband switching at remote locations.
Page 444: Endpoint Applications
ISDN-PRI terminal adapters translate standard ISDN signaling into a form that can be used by the endpoint application and vice versa. The terminal adapter also must adhere to the PRI-endpoint boundaries as administered on Avaya Communication Manager when handling both incoming (to the endpoint) applications and outgoing calls.
Page 445 WAEs have no signaling interface to the server or media server. These endpoints simply transmit and receive wideband data when the connection is active. NOTE: Communication Manager can determine if the connection is active, but this doesn’t necessarily mean that data is actually coming across the connection. Administrator’s Guide for Avaya Communication Manager...
Page 446: Data Backup Connection
Permanent data connections (those always active during business hours), such as interconnections between LANs, are well suited for Avaya Communication Manager when ISDN-PRI endpoints are used. The ISDN end-to-end monitoring and the endpoint’s ability to react to failures provide for critical data availability needs.
Page 447 If an ISDN trunk group is not optioned for wideband, then a cyclical trunk hunt based on the administration of trunks within the trunk group is still available. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 448 Again, based on GRS administration, the call may route to a different trunk group preference and be subject to another algorithm based on the wideband options administered. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 449 B-channel for an outgoing call and, before Communication Manager receives and processes the SETUP message, the server also selects the same B-channel for call origination. Since any single wideband call uses more channels, the chances of glare are greater.
Page 450 Floating NxDS0 Preserve idle facilities as first priority Administering Wideband Switching Before you start You need a DS1 Converter circuit pack. See the Avaya System Description Pocket Reference for more information on the circuit pack. Instructions To administer wideband switching: On the Access Endpoint screen, administer all fields.
Page 451 Route Pattern on page 1125 for more information. (Optional) On the Fiber Link Administration screen, administer all fields. See Upgrades and Additions for Avaya DEFINITY® Server R for more information. Considerations • For wideband switching with non-ISDN-PRI equipment, you can use an ISDN-PRI terminal adapter.
Page 452: Callvisor Adjunct-Switch Application Interface
CallVisor Adjunct-Switch Applications Interface (ASAI) links Avaya Communication Manager and adjunct applications. The interface allows adjunct applications to access switching features and supply routing information to Communication Manager. CallVisor ASAI improves Automatic Call Distribution (ACD) agents’ call handling efficiency by allowing an adjunct to monitor, initiate, control, and terminate calls on the media server.
Page 453 Avaya CallVisor® ASAI Technical Reference. Considerations • If your system has an expansion cabinet (with or without duplication), ASAI resources should reside on the system’s Processor Cabinet. Interactions See Avaya CallVisor® ASAI Technical Reference. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 454: Setting Up Callvisor Asai
Setting up CallVisor ASAI Setting up CallVisor ASAI CallVisor Adjunct-Switch Applications Interface (ASAI) can be used in the telemarketing and help-desk environments. It is used to allow adjunct applications to monitor and control resources in Avaya Communication Manager. Before you start •...
Page 455: Setting Up Definity Lan Gateway
Type display system-parameters customer-options and press ENTER Go to page 2 and make sure the ASAI Link Core Capabilities and/or Computer Telephony Adjunct Links fields are y, and the Co-Res DEFINITY LAN Gateway field is y. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 456: Pc Interface
The digital phone plugs into the phone jack on the PC Interface card. • The line jack on the card provides a digital port connection to Avaya DEFINITY servers. • The distance between the PC Interface card and the PBX should be no more than 1524m for 24-gauge wire or 1219m for 26-gauge wire.
Page 457 8-pin modular-jack connections for both line connections (to the server or media server) and phone connections. A standard 4-pin modular jack is also available for use with a handset or headset. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 458 The availability of specific features depends on the COS of the extension and the COS for Communication Manager. Modem Pooling is provided to ensure general availability of off-net data-calling services.
Page 459 Remote access involves remote access to the PC over a data extension. Remote users can delete or copy PC files with this feature. You can password-protect this feature. See the Avaya Toll Fraud and Security Handbook for additional steps to secure your system and to find out about obtaining information regularly about security developments.
Page 460: Wideband Switching
You can combine several narrowband channels into one wideband channel to accommodate the extra bandwidth requirement. Avaya Communication Manager serves as a gateway to many types of high-bandwidth traffic. In addition, DS1 Converter circuit packs are used for wideband switching at DS1 remote EPN locations.
Page 461: Administrator's Guide For Avaya Communication Manager November
Certain applications, like video conferencing, require greater bandwidth. You can combine several narrowband channels into one wideband channel to accommodate the extra bandwidth requirement. Avaya Communication Manager serves as a gateway to many types of high-bandwidth traffic. In addition, DS1 converters are used for wideband switching at remote locations.
Page 462 ISDN-PRI terminal adapters translate standard ISDN signaling into a form that can be used by the endpoint application and vice versa. The terminal adapter also must adhere to the PRI-endpoint boundaries as administered on Avaya Communication Manager when handling both incoming (to the endpoint) applications and outgoing calls.
Page 463 WAEs have no signaling interface to the server or media server. These endpoints simply transmit and receive wideband data when the connection is active. NOTE: Communication Manager can determine if the connection is active, but this doesn’t necessarily mean that data is actually coming across the connection. Administrator’s Guide for Avaya Communication Manager...
Page 464 Permanent data connections (those always active during business hours), such as interconnections between LANs, are well suited for Avaya Communication Manager when ISDN-PRI endpoints are used. The ISDN end-to-end monitoring and the endpoint’s ability to react to failures provide for critical data availability needs.
Page 465 If an ISDN trunk group is not optioned for wideband, then a cyclical trunk hunt based on the administration of trunks within the trunk group is still available. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 466 Again, based on GRS administration, the call may route to a different trunk group preference and be subject to another algorithm based on the wideband options administered. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 467 B-channel for an outgoing call and, before Communication Manager receives and processes the SETUP message, the server also selects the same B-channel for call origination. Since any single wideband call uses more channels, the chances of glare are greater.
Page 468 Floating NxDS0 Preserve idle facilities as first priority Administering Wideband Switching Before you start You need a DS1 Converter circuit pack. See the Avaya System Description Pocket Reference for more information on the circuit pack. Instructions To administer wideband switching: On the Access Endpoint screen, administer all fields.
Page 469 Route Pattern on page 1125 for more information. (Optional) On the Fiber Link Administration screen, administer all fields. See Upgrades and Additions for Avaya DEFINITY® Server R for more information. Considerations • For wideband switching with non-ISDN-PRI equipment, you can use an ISDN-PRI terminal adapter.
Page 470: Callvisor Adjunct-Switch Application Interface
CallVisor Adjunct-Switch Applications Interface (ASAI) links Avaya Communication Manager and adjunct applications. The interface allows adjunct applications to access switching features and supply routing information to Communication Manager. CallVisor ASAI improves Automatic Call Distribution (ACD) agents’ call handling efficiency by allowing an adjunct to monitor, initiate, control, and terminate calls on the media server.
Page 471 Avaya CallVisor® ASAI Technical Reference. Considerations • If your system has an expansion cabinet (with or without duplication), ASAI resources should reside on the system’s Processor Cabinet. Interactions See Avaya CallVisor® ASAI Technical Reference. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 472: Setting Up Callvisor Asai
Setting up CallVisor ASAI Setting up CallVisor ASAI CallVisor Adjunct-Switch Applications Interface (ASAI) can be used in the telemarketing and help-desk environments. It is used to allow adjunct applications to monitor and control resources in Avaya Communication Manager. Before you start •...
Page 473: Setting Up Definity Lan Gateway
Make sure the PROCR is administered and its Ethernet port is enabled. If the PROCR is not listed should appear in the Type field and the previously administered node name should appear PROCR in the Node Name field), add a PROCR. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 474 — Complete the DLG Administration page to add your client information. NOTE: For additional information on DLG administration for the S8300 Media Server, see “Avaya CallVisor® ASAI Technical Reference.” Administrator’s Guide for Avaya Communication Manager November 2003...
Page 475: Administering Media Servers
(For S8300 and S8700 Media Servers) The G700 Media Gateway is a19-inch, rack-mount design similar to other Avaya P330 hardware. The media gateway can be a member of a P330 stack of Layer 2 or 3 devices, reside in a stack of other media gateways, or operate as a standalone unit.
Page 476 One of the two USB connections may be used to attach an external modem, primarily used to report alarms to a Services support agency. • The label on the right provides identification information for the S8300 Media Server. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 477 S8300 Media Server, the media gateway first tries to reestablish contact. If it fails after a time-out period, then the G700 tries to connect with another media server in its controller list. When a functional media server is located, the G700 reboots. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 478 (For S8300 and S8700 Media Servers) Device Manager, also known as the P330 Embedded Web Manager, provides a browser-based graphical user interface (GUI) to assist you with ongoing media gateway administration. For complete information on using Device Manager, see the Avaya User’s Guide P330 Manager.
Page 479 555-234-200. • For a list of CLI commands, see the Maintenance for the Avaya G700 Media Gateway controlled by an Avaya S8300 Media Server or an Avaya S8700 Media Server, 555-234-101. (For S8300 and S8700 Media Servers) SNMP alarms are different from server hardware- or software-generated Operations Support System (OSS) alarms that are recorded in the server logs, and may be reported to Avaya’s Initialization and Administration System (INADS) or another services...
Page 480: Media Server Administration
S8300 and S8700 Media Server connected to a laptop PC using a crossover cable. Details on how to configure a laptop for a direct connection are in the online help and in Welcome to the Avaya S8300 Media Server and Avaya G700 Media Gateway.
Page 481 4 times within a few minutes, the Login screen will block further attempts to log in for a while. When you successfully log in to the server, check the top of the left panel. The Avaya media server you are logged into is identified by name and server number. The S8300 Media Server number is always 1.
Page 482 (For S8300 and S8700 Media Servers) The web interface allows you to back up call-processing data (Avaya Communication Manager “translations”), server system data, and security files. Avaya recommends that you encrypt the backup files to keep this sensitive information secure.
Page 483 This software must be installed on a computer that is running a compatible Microsoft Windows system as noted. • Avaya Site Administration is the typical way to do telephony administration. It runs on most Windows systems and is available in several languages. See Call-processing administration details.
Page 484: Call-Processing Administration
S8700 Media Server or a legacy DEFINITY Enterprise Communications System. Overview (For S8300 and S8700 Media Servers) Avaya Communication Manager resides on the S8300 and S8700 Media Server. It can be accessed through either: •...
Page 485 In this example, the 001 represents the media gateway number, the V2 represents the slot number (possibly V1 through V4), and 05 is the port number. Acessing the Communication Manager SAT You can access the command line interface (CLI) of the Avaya Communication Manager SAT using any of the following methods: •...
Page 486 The system displays the SAT command line. Set up Windows for Modem Connection to the Media Server (Windows 2000 or XP) NOTE: The remote dial-up PC must be configured for PPP access. Also, Avaya Terminal Emulator does not support Windows XP. Right-click My Network Places...
Page 487 Use Avaya Terminal Emulator for LAN Connection to Communication Manager You can download the Avaya Terminal Emulator from the main menu for the VisAbility™ Management Suite. Simply click Download next to the Administration menu item and follow the instructions. Administrator’s Guide for Avaya Communication Manager...
Page 488 The system displays the Network tab. In the IP address field, type the IP address of the Media Server. In the TCP/IP port number field, type 5023 to log in directly to the Communication Manager SAT command line. Click OK.
Page 489 Step page 487. In the TCP/IP port number field, type 5023 to log in directly to the Communication Manager SAT command line. In the Modem field, use the dragdown box to select the type of modem that your PC uses.
Page 490 Data Import. For more information refer to the Online Help, Guided Tour, and Show Me accessed from the Avaya Site Administration Help menu. To use Avaya Site Administration, open the application and select the switch (media server) you want to access. When prompted, log in.
Page 491 Port Network Support: set to n indicates that traditional port networking is disabled. An S8300 Media Server is the primary call controller. • Processor Ethernet: set to y indicates the presence of an S8300 Media Server. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 492 Media Gateway serviceability commands (For S8300 and S8700 Media Servers) Additional commands related to media gateways appear in Maintenance for the Avaya G700 Media Gateway controlled by an Avaya S8300 Media Server or an Avaya S8700 Media Server. These include: •...
Page 493: Snmp Agents
The following procedures are for the S8300, S8500, and S8700 Media Servers only. Administering log-in permissions for SNMP To set up a Communication Manager SNMP agent (CMSA), you first need the ability to display administration commands and get system measurements.
Page 494 To add a trap destination: On the main page, under Alarms , click on SNMP Traps. The SNMP Trap page displays. Figure 57: SNMP Trap screen Click Add. The Add Trap Destination page displays. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 495 In the Community name field, enter the SNMP community name. — SNMP version 3 Select the Notification type: trap or inform. In the User name field, enter an SNMP user name that the destination will recognize. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 496: Administering Snmp Agents
Enable and disable each protocol (V1, V2, V3) individually. Any combination may be enabled. • Administration of the password for the ACPSNMP login • Enable SNMP busyout/release of Communication Manager objects and setting QOS parameters Administrator’s Guide for Avaya Communication Manager November 2003...
Page 497 To set up SNMP, you can use Versions 1, 2c, 3 or any combination of the three versions for the IP addresses. To set up versions 1 and 2c: On the main page, under Alarms, click on SNMP Agents. The system displays the SNMP Agents page. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 498 Stop. In the Communication Manager SNMP Agent section, check the Enable Agent box. If this box is checked, an SNMP manager can interact with Communication Manager using this CMSA and MIB-II sub-agent within the restrictions administered on this screen.
Page 499 To display the MIB reference document: On the main page, under Alarms, click on SNMP Agents. The system displays the SNMP Agents page. Click on Download G3-Avaya-MIB. The system displays a text file of the MIB. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 500 On an S8300, S8500, or S8700 Media Server, you must turn on network access for the SNMP ports to allow SNMP access to Communication Manager. To turn on (or turn off) network access for SNMP ports, complete the following steps.
Page 501 When a check appears in the box, the ports are on. CAUTION: All input and output boxes for SNMP ports must be turned on (checked) for SNMP access to Communication Manager to work. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 502 Administering Media Servers SNMP Agents Administrator’s Guide for Avaya Communication Manager November 2003...
Page 503: Collecting Billing Information
Before you start The call accounting system that you use may be sold by Avaya, or it may come from a different vendor. You need to know how your call accounting system is set up, what type of call accounting system or call detail recording unit you are using, and how it is connected to the server running Communication Manager.
Page 504 Answer Supervision Timeout: 10 Receive Answer Supervision? n In the field, type y. CDR Reports This tells Communication Manager to create call records for calls made over this trunk group. Press to save your changes. ENTER Type change system-parameters cdr and press...
Page 505: Recording Calls Between Users On The Same Server
Call detail recording generally records only those calls either originating or terminating outside the server running Communication Manager. There may be times when you need to record calls between users on the local server. Intra-switch CDR lets you track calls made to and from local extensions.
Page 506: Tracking Calls By Account Code
In the first three available slots, type 5100, 5101, and 5102. Press to save your changes. ENTER Communication Manager will now produce call records for all calls to and from these extensions, including those that originated on the local server. Related topics Intra-Switch CDR on page 924 for more detailed information.
Page 507: Forcing Users To Enter Account Codes
Before you start Before you can administer Forced Entry of Account Codes, it must be enabled on the System Parameters Customer-Options screens. If it is not, please contact your Avaya representative. Instructions In this example, we administer the system to force users in our North American office to enter an account code before making international calls.
Page 508 (COR) to trunks or other facilities that you want to restrict. With this method, all users with this COR must enter account codes before making any outgoing trunk calls. See Class of Restriction on page 682 for more information. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 509: Receiving Call-Charge Information
Before you start You need to request either AOC or PPM service from your network provider. In some areas, your choice may be limited. Your Avaya representative can help you determine the type of service you need. NOTE: This service is not offered by the public network in some countries, including the U.S.
Page 510 Supplementary Service Protocol field, type end-on-request. Charge Advice This ensures that Communication Manager will place one request for charge information. This reduces the amount of information passed to Communication Manager and consumes less processor time than other options. Press to save your changes.
Page 511: Viewing Call Charge Information
1412 for more information about AOC and PPM. Viewing Call Charge Information Avaya Communication Manager provides two ways for you to view call-charge information: on a telephone display or as part of the Call Detail Recording (CDR) report. From a display, users can see the cost of an outgoing call, both while the call is in progress and at the end of the call.
Page 512 If you want call charges to display automatically whenever a user places an outgoing call, you can set to y on the user’s COR screen. Automatic Charge Display Administrator’s Guide for Avaya Communication Manager November 2003...
Page 513: Command Reference
MAX is the maximum number available in your system configuration. Some qualifiers aren’t available on all systems. For example, on an Avaya S8300 Media Server with Avaya G700 Media Gateway, the print qualifier is supported on Linux and Windows platforms only when the command has been entered on a 4410-emulation terminal type.
Page 514: Aar And Ars Digit Conversion Table
‘X’, [‘location’ (1-MAX or ‘all’)] [‘print’ or ‘schedule’] list aar digit-conversion Enter [‘start’ matching pattern] [‘count’ (1-MAX)] [‘print’ or ‘schedule’] list ars digit-conversion Enter [‘start’ matching pattern] [‘count’ (1-MAX)], [‘location (1-MAX or ‘all’)], [‘print’ or ‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 515 [‘print’ or ‘schedule’] list abbreviated-dialing personal [‘ext’ x][‘to-ext’ x][‘count’ n] [‘print’ or ‘schedule’] Action Object Qualifier abbreviated-dialing system — change abbreviated-dialing system — display abbreviated-dialing system [‘print’ or ‘schedule’] remove abbreviated-dialing system — Administrator’s Guide for Avaya Communication Manager November 2003...
Page 516: Access Endpoint
1-MAX (or ‘next’) change administered-connection 1-MAX display administered-connection 1-MAX (or ‘all’) [‘print’ or ‘schedule’] duplicate administered-connection administered-connection number, [‘count’ (1-MAX] remove administered-connection 1-MAX list administered-connection starting number, [‘count’ 1-MAX] [‘print’ or ‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 517: Administration Change Notification
— display announcements 1-MAX [‘print’ or ‘schedule’] display integrated-annc-boards [‘print’ or ‘schedule’] disable announcement-board 1-MAX enable announcement-board 1-MAX erase announcements board-location [cabinet (1-MAX); carrier (A-E); slot (#) OR gateway (1-MAX); module (V1-V9) Administrator’s Guide for Avaya Communication Manager November 2003...
Page 518: Ars Toll Table
MAX:office code) n:xyy: n(1-MAX); ‘:’; x(2-MAX;y(0-MAX);y(0-MAX) – display ars toll n:xxx (1 MAX:office code) n:xyy: n(1-MAX); ‘:’; x(2-MAX;y(0-MAX);y(0-MAX) [‘print’ or ‘schedule’] ATM Board Action Object Qualifier status atm board board location [‘print’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 519: Attendant Console
Best Service Routing Action Object Qualifier best-service-routing 1-MAX (or ‘next’) change best-service-routing 1-MAX display best-service-routing 1-MAX [‘print’ or ‘schedule’] list best-service-routing Enter starting number, [‘count’ (1-MAX)], [‘print’ or ‘schedule’] remove best-service-routing 1-MAX Administrator’s Guide for Avaya Communication Manager November 2003...
Page 520: Bulletin Board
[hunt-grp’ x], [‘schedule’] list usage button-type night-serv [‘schedule’] list usage button-type trunk-ns [‘trunk-grp’ x], [‘schedule’] Call Vector Action Object Qualifier change vector 1-MAX display vector 1-MAX [‘print’ or ‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 521: Cama Numbering Format
Class of Restriction Action Object Qualifier change 0-MAX display 0-MAX [‘print’ or ‘schedule’] list [‘cor’ x] [‘to-cor’], [‘print’ or ‘schedule’] Class of Service Action Object Qualifier change — display [‘print’ or ‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 522: Code Calling Ids
1-MAX (or ‘next’) change coverage answer-group 1-MAX display coverage answer-group 1-MAX [‘print’ or ‘schedule’] list coverage answer-group [‘number’ x][‘to-number’ x] [‘name’ x] [‘count’ n][‘print’ or ‘schedule’] remove coverage answer-group 1-MAX Administrator’s Guide for Avaya Communication Manager November 2003...
Page 523: Coverage Path
Object Qualifier cti-link <link number> (or ‘next’) busyout cti-link <link number> change cti-link <link number> display cti-link <link number> [‘print’ or ‘schedule’] list cti-link [cti-link number 1-MAX], [‘count’ n], [print or schedule] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 524: Data Modules
Daylight Savings Rules Action Object Qualifier change daylight-savings-rules — display daylight-savings-rules [‘print’ or ‘schedule’] DCS to QSIG TSC Gateway Action Object Qualifier change isdn dcs-qsig-tsc-gateway — display isdn dcs-qsig-tsc-gateway [‘print’ or ‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 525: Dial Plan Analysis Table
0-4 [‘print’ or ‘schedule’] Digit String Action Object Qualifier list usage digit-string Enter string (0-9, +?*#~prwWms) [‘print’ or ‘schedule’] Display-Messages Button Labels Action Object Qualifier change display-message button-labels — display display-message button-labels [‘print’ or ‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 526: Dlg Cti Link
[cabinet (1-MAX)]; carrier (A-E); slot (#); OR [gateway (1-MAX)]; module (V1-V9), [‘local’, ‘carrier-local’, or ‘remote’], [‘print’ or ‘schedule’] remove [cabinet (1-MAX)]; carrier (A-E); slot (#); OR [gateway (1-MAX)]; module (V1-V9) Administrator’s Guide for Avaya Communication Manager November 2003...
Page 527: Ethernet Option
Action Object Qualifier list usage extension Assigned extension OR short extension [‘vector’], [‘print’ or ‘schedule’] change extension-station Assigned extension Extensions Administered to have an MCT-Control Button Action Object Qualifier change mct-group-extensions — Administrator’s Guide for Avaya Communication Manager November 2003...
Page 528: Extension Type
1-MAX (or ‘next’) change group-page 1-MAX display group-page 1-MAX [‘print’ or ‘schedule’] History Action Object Qualifier list history Enter [‘date’ MM or MM/DD][‘time’ HH or HH:MM][‘login’ x][‘action’ x][‘object’ x][‘qualifier’ x], [‘print’ or ‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 529: Holiday Table
Assigned group (1-MAX), [‘vector’][‘print’ or ‘schedule’] list members hunt-group Assigned hunt group number, [‘ext’ x], [‘to-ext’ x], [‘name’ x], [‘loginid’ x], [‘to-loginid’], [‘logname x], [‘count’ n], [‘print’ or ‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 530: Intercom Group
— change intra-switch-cdr extension display intra-switch-cdr extension, [‘print’ or ‘schedule’] list intra-switch-cdr extension, [‘count’ n] [‘print’ or ‘schedule’] IP Address Action Object Qualifier list usage ip-address IP address, [‘print’ or ‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 531: Ip Network Regions
[‘print’ or “schedule’] IP Network Regions Action Object Qualifier change ip-network- region Enter region number (1-MAX) display ip-network- region 1-MAX, [‘print’ or ‘schedule’] status ip-network- region 1-MAX, [‘print’ or ‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 532: Ip Options System Parameters
1-MAX [‘print’ or ‘schedule’] IP Services Action Object Qualifier change ip-services — display ip-services [‘print’ or ‘schedule’] IP Station Action Object Qualifier reset ip-station [‘ip-phones’or ‘all-ip’], [‘network-region n’ or ‘all-regions’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 533 (A-E); slot (#) or [gateway (1-MAX)]; [module (V1-V9)] display bri-trunk-board [cabinet (1-MAX); carrier (A-E); slot (#) [‘print’ or ‘schedule’] remove bri-trunk-board [cabinet (1-MAX); carrier (A-E); slot (#) or [gateway (1-MAX)]; [module (V1-V9)] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 534: Listed Directory Numbers
— display display-messages transfer-conference [‘print’ or ‘schedule’] change display-messages view-buttons — display display-messages view-buttons [‘print’ or ‘schedule’] Listed Directory Numbers Action Object Qualifier change listed-directory-numbers — display listed-directory-numbers [‘print’ or ‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 535: Measurements Announcements
(#), or [gateway (1-MAX)]; V9 ‘yesterday-peak’, ‘today-peak’ or ‘last-hour’ [‘print’ or ‘schedule’] list measurements announcements- [‘to cabinet (1-MAX]; carrier (A-E); board-loc slot (#), or [‘disk’ or [gateway (1-MAX)]; V9 ‘yesterday-peak’, ‘today-peak’ or ‘last-hour’ [‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 536: Media Gateway
[1-MAX] [‘print’ or ‘schedule’] list modem-pool num [‘print’ or ‘schedule’] remove modem-pool num [1-MAX] Multifrequency-Signaling-Related System Parameters Action Object Qualifier change system-parameters multifrequency-signaling — display system-parameters multifrequency-signaling [‘print’ or‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 537: Partition Route Table
Object Qualifier pickup-group 1-MAX (or ‘next’) change pickup-group 1-MAX display pickup-group [‘number’ x][‘to-number’ x][‘count’ n] [‘print’ or ‘schedule’] remove pickup-group 1-MAX Port Action Object Qualifier display port <port number> [‘print’ or ‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 538: Pri Endpoint
[‘print’ or ‘schedule’] Remote Access Action Object Qualifier change remote-access 1-MAX display remote-access [‘print’ or ‘schedule’] status remote-access — Remote Call Coverage Table Action Object Qualifier change coverage remote 1-MAX display coverage remote 1-MAX Administrator’s Guide for Avaya Communication Manager November 2003...
Page 539: Remote Office
1-MAX [‘print’ or ‘schedule’] list route-pattern Enter [‘trunk’ (1-MAX)] [‘service’/feature name-string] [‘print’ or ‘schedule’] Security-Related System Parameters Action Object Qualifier change system-parameters security — display system-parameters security [‘print’ or ‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 540: Signaling Group
‘schedule’] duplicate station extension [‘start’ extension], [‘board’ board location, ‘x’, ‘w’, or ‘i’], [‘count’ (1-MAX)], [‘one-ep’] list station [‘ext’ x][‘to-ext’ x][‘port’ x][‘type’ x][‘movable’ x][‘count’ n], [‘print’ or ‘schedule’] status station extension [‘print’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 541: System Parameters Crisis Alert
[‘print’ or ‘schedule’] System Parameters Customer-Options Action Object Qualifier display system-parameters customer-options [‘print’ or ‘schedule’] System Parameters IP Options Action Object Qualifier change system-parameters ip-options — display system-parameters ip-options [‘print’ or ‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 542: Telecommuting Access
[‘number’ x][‘to-number’ x] [‘name’ x] [‘ext’ x][‘to-ext’ x][‘count’ n] [‘print’ or ‘schedule’] remove term-ext-group 1-MAX TFTP Server Action Object Qualifier change tftp-server [‘print’ or ‘schedule’] display tftp-server [‘print’ or ‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 543: Time Of Day Routing Plan
[‘location’ (1-MAX or ‘all’] [‘print’ or ‘schedule’] list toll restricted-call [‘start’ dialed-string] [‘count’ (1-MAX)] [‘location’ (1-MAX or ‘all’] [‘print’ or ‘schedule’] list toll unrestricted-call [1-MAX] [‘start’ dialed-string] [‘count’ (1-MAX)] [‘location’ (1-MAX or ‘all’] [‘print’ or ‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 544 Enter 1-7 digits between 0-9 display uniform-dialplan Enter 1-7 digits between 0-9 [‘print’ or ‘schedule’] list uniform-dialplan [‘start’ matching-pattern] [‘len’ (3-7)] [‘insert’ (0-MAX)] [‘net’ x] [‘node’ (1-MAX)] [‘to-node’ (1-MAX)] [‘count’ n], [‘print’ or ‘schedule’] Administrator’s Guide for Avaya Communication Manager November 2003...
Page 545: Usage Cti-Link
(or ‘next’) change extension display extension, [‘print’ or ‘schedule’] XMOBILE Configuration Set Action Object Qualifier change xmobile configuration-set Enter digits between 1 to 10 display xmobile configuration-set Enter digits between 1 to 10 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 546: Xmobile Station To Cell Phone Mapping
XMOBILE Station to Cell Phone Mapping Action Object Qualifier list xmobile mapping <cell phone number>, <partial string*>, <all> [‘print’ or ‘schedule’] *Partial string of a cell phone number followed by the wildcard “*”. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 547: Phone Reference
The 500 telephones are single appearance analog rotary-dial telephones which provides cost-effective service wherever it is located. It provides limited access to features because the rotary dial has no * or # positions. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 548: 2402 Telephone
Mute, Volume, Hold, Conference, Transfer, Redial, Drop, Messages, a, b, Feature). The 2402 Telephone is a Class B device. In the November 2003 release of Communication Manager, the 2402 telephone can be aliased as a 6402D telephone, with the following special instructions: •...
Page 549: 4600-Series Ip Telephones
With the 4612 IP telephone the end-user can access 12 features with the softkeys and display control buttons. 4620 IP telephone The 4620 IP telephone comes in two models: the 4620 IP, which uses G3 hardware, and the 4620SW IP, which uses G3.5 hardware. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 550 4630 IP screenphone The 4630 IP Screenphone uses a single connection. A large, color, touch-sensitive screen is used to operate the telephone functions. Avaya recommends that you use the default settings on the 4630 IP Screenphone administrable feature buttons with status indication.
Page 551: 6200-Series Telephones
Mute, and Speakerphone (Spkr) feature buttons and a message waiting light. They also have handset volume control, ringer volume control, timed switch-hook disconnect, 10 programmable dialing buttons, repertory keylock, set personalized ring, and system hold. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 552 Redial Hold Figure notes Handset Ringer volume control Handset cord jack Message light Flash button Handset volume control Redial button Dial pad Hold button LINE jack (on bottom of phone) DATA jack Administrator’s Guide for Avaya Communication Manager November 2003...
Page 553 Program button 10 programmable dialing buttons Handset cord jack Pause button Flash button Message light Redial button Handset/speakerphone volume control Hold button Dial pad Data jack LINE jack (on bottom of phone) Administrator’s Guide for Avaya Communication Manager November 2003...
Page 554 Ringer volume control Mute button 10 programmable dialing buttons Handset cord jack Pause button Handset/speakerphone volume Message light control Speakerphone button Flash button Dial pad Redial button LINE jack (on bottom of phone) Administrator’s Guide for Avaya Communication Manager November 2003...
Page 555: 6400-Series Telephones
6400-series telephones 6400-series telephones The 6400-series telephones are DCP 2-wire telephones that work with Avaya Communication Manager. The last two digits of the 6400-series model number identify the number of call appearances (2-lamp buttons) for that model. For example, the 6424D has 24 call appearances. The 6400 series includes two single-line sets (6402 and 6402D), 8-button sets, a 16-button set, a 24-button set, and a 24-button expansion module (for the 6416D+ and 6424D+ telephones).
Page 556 You can connect an XM24 expansion module to a 6424D+ phone to expand the number of buttons you can assign. However, when the expansion module is connected, you must connect an auxiliary power supply to the telephone. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 557 Ring PQRS WXYZ Volume Figure notes Display Message light Feature button Tray handle (includes reference cards) Hold button Redial button Transfer/Test button Speaker button Conf/Ring button Handset Dial pad Volume control button Administrator’s Guide for Avaya Communication Manager November 2003...
Page 558: 7100-Series Telephones
The 7101A telephone is a single-line analog model that is equipped with a Message Waiting light and a handy Recall button for activating the system’s special features. It cannot be physically bridged to the same analog line port due to the message waiting and loop current circuitry. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 559: 7300-Series Telephones
The 7303S telephone is also equipped with six fixed feature buttons. It requires 3-pair wiring for operation. One wire pair is used for analog voice, while the other two pairs are used for digital control and signaling. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 560 3-pair wiring for operation. One wire pair is used for analog voice, while the other two pairs are used for digital control and signaling. Figure 69: 7303S telephone Figure notes Handset 10 programmable buttons Dial pad Administrator’s Guide for Avaya Communication Manager November 2003...
Page 561: 731X-Series Hybrid Telephones
RECALL, MESSAGE, HFAI, and HFAI/MIC. If you want users to have Hands Free Automatic Answer on Intercom (HFAI), assign Internal Automatic Answer (IAA) to a lamp button. • These telephones support Leave Word Calling (LWC), but users cannot retrieve messages with the display. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 562 Phone Reference 731x-series hybrid telephones Figure 71: 7313H telephone (BIS 10) Figure notes Handset 10 programmable buttons Dial pad Administrator’s Guide for Avaya Communication Manager November 2003...
Page 563 Phone Reference 731x-series hybrid telephones Figure 72: 7314H telephone (BIS 22) Figure notes Handset 10 programmable buttons Dial pad 12 feature buttons Administrator’s Guide for Avaya Communication Manager November 2003...
Page 564 Phone Reference 731x-series hybrid telephones Figure 73: 7315H telephone (BIS 22D) Figure notes Handset 10 programmable buttons Dial pad 12 feature buttons Administrator’s Guide for Avaya Communication Manager November 2003...
Page 565 Phone Reference 731x-series hybrid telephones Figure 74: 7316H telephone (BIS 34) Figure notes Handset 10 programmable buttons Dial pad 24 feature buttons Administrator’s Guide for Avaya Communication Manager November 2003...
Page 566: 7400-Series Telephones
Depending on how the 7401D or the 7401+ telephone is administered, the second call appearance may be restricted to incoming priority calls and outgoing calls only. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 567 (CONFERENCE, TRANSFER, DROP, and HOLD), a SELECT button with a green light, a SPEAKER/RESET SPKR button with a green light, a MUTE button with a red light, a VOLUME “arrow” button, and a red Message light. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 568 2-line by 40-character display. You can connect this phone to a digital line port. The 7434D telephone supports an adjunct display module or a call coverage module. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 569 The 7444 is powered by the switch, however, to use the display, you must connect an auxiliary power supply to the telephone. Figure 76: 7401D telephone Figure notes Handset Access codes card Dial pad Administrator’s Guide for Avaya Communication Manager November 2003...
Page 570 Phone Reference 7400-series telephones Figure 77: 7404D telephone Figure notes Handset 6 programmable buttons Dial pad Administrator’s Guide for Avaya Communication Manager November 2003...
Page 571 Phone Reference 7400-series telephones Figure 78: 7405D telephone Figure notes Handset 10 programmable buttons Dial pad 24 feature buttons Administrator’s Guide for Avaya Communication Manager November 2003...
Page 572 Phone Reference 7400-series telephones Figure 79: 7405D telephone with optional function key module Figure notes Handset 10 programmable buttons Dial pad 24 feature buttons Function key module with 24 feature module buttons Administrator’s Guide for Avaya Communication Manager November 2003...
Page 573 Phone Reference 7400-series telephones Figure 80: 7405D telephone with optional digital display module Figure notes Handset Digital display module with 7 display buttons Dial pad 10 programmable buttons 24 feature buttons Administrator’s Guide for Avaya Communication Manager November 2003...
Page 574 7400-series telephones Figure 81: 7405D telephone with optional call coverage module Figure notes Handset Call coverage module with 20 coverage module buttons and status lamps Dial pad 10 programmable buttons 24 feature buttons Administrator’s Guide for Avaya Communication Manager November 2003...
Page 575 Phone Reference 7400-series telephones Figure 82: 7405D telephone with optional digital terminal data module Figure notes Handset 10 programmable buttons Dial pad 24 feature buttons Digital terminal data module Administrator’s Guide for Avaya Communication Manager November 2003...
Page 576 Phone Reference 7400-series telephones Figure 83: 7406D+ telephone Figure notes Handset 5 programmable buttons Dial pad 18 feature buttons (feature buttons F2, F4, and F12 to F18 are enabled with the Shift key) Administrator’s Guide for Avaya Communication Manager November 2003...
Page 577 Phone Reference 7400-series telephones Figure 84: 7406D telephone Figure notes Handset 5 programmable buttons Dial pad 18 feature buttons (feature buttons F12 to F18 are enabled with the Shift key) Administrator’s Guide for Avaya Communication Manager November 2003...
Page 578 Phone Reference 7400-series telephones Figure 85: 7407D telephone Figure notes Handset 10 programmable buttons Dial pad 7 display buttons 24 feature buttons Administrator’s Guide for Avaya Communication Manager November 2003...
Page 579 Phone Reference 7400-series telephones Figure 86: 7434D telephone Figure notes Handset 10 programmable buttons Dial pad 24 feature buttons (11 to 34) Administrator’s Guide for Avaya Communication Manager November 2003...
Page 580 Figure 87: 7434D telephone with optional call coverage module Figure notes Handset Call coverage module with 20 coverage module buttons and status lamps Dial pad 10 programmable buttons 24 feature buttons (11 to 34) Administrator’s Guide for Avaya Communication Manager November 2003...
Page 581 7400-series telephones Figure 88: 7434D telephone with optional digital display module Figure notes Handset Digital display module with 7 display buttons Dial pad 10 programmable buttons 24 feature buttons (11 to 34) Administrator’s Guide for Avaya Communication Manager November 2003...
Page 582: Isdn Telephones (7500S & 8500S)
Phones that comply with National ISDN (NI-1 and NI-2) BRI standards may serve as phones on a Communication Manager system if they are programmed in Call Appearance Call Handling - Electronic Key Telephone Service (CACH-EKTS) mode. Examples of NI-BRI phones that are supported are: •...
Page 583 Volume control, and an Adjunct jack. Ten softkeys and four display control buttons located on either side of the 7-line by 24-character display can be used to access such features as a personal Directory, a Call Log, the Self-Test feature, and a personalized ringing pattern for the telephone. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 584 Phone Reference ISDN telephones (7500s & 8500s) Figure 89: 8503D telephone Figure notes Handset 3 programmable buttons Dial pad Administrator’s Guide for Avaya Communication Manager November 2003...
Page 585 Phone Reference ISDN telephones (7500s & 8500s) Figure 90: 8510T telephone Figure notes Handset 10 programmable buttons Dial pad Administrator’s Guide for Avaya Communication Manager November 2003...
Page 586: 8110 Telephones
PROGRAM and PAUSE buttons, automatic redial, a flashing red Message light, and a Hold button. They also have built-in speakerphones with Mute capability and the Automatic Answer feature. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 587: 8400-Series Telephones
8410D with display can access 12 features with the softkeys and display control buttons. These 12 features can be used in addition to the features on the call appearance/feature buttons. The 8410 telephone can work in both 4-wire and 2-wire environments. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 588 8434DX, you must connect an auxiliary power supply to the telephone. You can connect an 801A Expansion Module to the 8434DX telephone to provide 24 additional call appearance/feature buttons. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 589 Phone Reference 8400-series telephones Figure 92: 8403B telephone Figure notes Handset 3 programmable buttons Dial pad Administrator’s Guide for Avaya Communication Manager November 2003...
Page 590 Figure notes Handset 10 programmable buttons Dial pad NOTE: The 8405B and 8405B+ look like the 8410B with the exception that the 8405 series do not have the second column of line appearances. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 591 Figure notes Handset 10 programmable buttons Dial pad NOTE: The 8405D and 8405D+ look like the 8410D with the exception that the 8405 series do not have the second column of line appearances. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 592 Phone Reference 8400-series telephones Figure 95: 8434D telephone Figure notes Handset 10 programmable buttons Dial pad 24 feature buttons Administrator’s Guide for Avaya Communication Manager November 2003...
Page 593: Callmaster Telephones
(2-lamp) buttons, however, one of these buttons must be administered as a Headset On/Off button and a second one must be administered as a Release button. You can also administer the 12 softkey buttons. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 594 Phone Reference CALLMASTER telephones Figure 96: CALLMASTER II/CALLMASTER III digital telephone Figure notes Handset 6 programmable buttons Dial pad 18 feature buttons Administrator’s Guide for Avaya Communication Manager November 2003...
Page 595 Phone Reference CALLMASTER telephones Figure 97: CALLMASTER IV digital telephone Figure notes Handset 6 programmable buttons Dial pad 15 feature buttons Administrator’s Guide for Avaya Communication Manager November 2003...
Page 596: Cordless Telephone
The handset has line/programmable feature/intercom buttons, Drop, Mute, Hold, Conference, and Transfer buttons, a Headset On/Off button and a Handset On/Off button, a LCD display, a Volume control switch, battery charging contacts, a flexible antenna, and a Headset jack. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 597 Figure 99: MDC9000 and MDW9000 cordless telephones Figure notes 6 programmable buttons 6 programmable buttons Dial pad Dial pad Administrator’s Guide for Avaya Communication Manager November 2003...
Page 598 Phone Reference Cordless telephone Figure 100: MDC9000 and MDW9000 cordless telephones Figure notes 6 programmable buttons 6 programmable buttons Dial pad Dial pad Administrator’s Guide for Avaya Communication Manager November 2003...
Page 599: Internet Protocol (Ip) Softphones
The road-warrior configuration uses two separate software applications running on a user’s PC that is connected to Communication Manager over an IP network. The single network connection carries two channels: one for call-control signaling and one for voice. IP Softphone software handles the call signaling and an H.323 V2-compliant audio application such as...
Page 600 The PC user places and takes calls with the IP Softphone interface and uses the telephone handset to speak and listen. You can also use a variation of the telecommuter for call center agents: Avaya IP Agent. This mode uses the Avaya IP Agent interface instead of the IP Softphone interface to emulate a remote CallMaster phone.
Page 601 For instructions on how to administer an IP Softphone on your system, see Adding an IP Softphone page 96. You can also find information on the IP Softphone CD (see DEFINITY® IP Softphone Overview and Troubleshooting and DEFINITY® IP Softphone Getting Started). Administrator’s Guide for Avaya Communication Manager November 2003...
Page 602 Phone Reference Internet Protocol (IP) Softphones Administrator’s Guide for Avaya Communication Manager November 2003...
Page 603: Screen Reference
AAR and ARS Digit Analysis Table Your Avaya DEFINITY® or media server running Avaya Communication Manager compares dialed numbers with the dialed strings in this table and determines the route pattern for the number. Figure 101: AAR Digit Analysis Table...
Page 604 995 for more information.) ISDN Protocol Call Type Numbering Plan Identifier Type of Numbering E.164(1) national(2) intl E.164(1) international(1) pubu E.164(1) unknown(0) lev0 PNP(9) local(4) lev1 PNP(9) Regional Level 1(2) lev2 PNP(9) Regional Level 2(1) Administrator’s Guide for Avaya Communication Manager November 2003...
Page 605 For example, if a user dials 424, and there is a 424 entry and an X24 entry, the match is on the 424 entry. Valid entries Usage 0 to 9 Enter up to 18 digits that the call-processing server analyzes. *, x, X wildcard characters Administrator’s Guide for Avaya Communication Manager November 2003...
Page 606 This is a display-only field on the ARS Digit Analysis Table screen. Valid display Usage 1 to 64 Defines the location of the server running Avaya Communication Manager that uses this ARS Digit Analysis Table. On the System-Parameters Customer-Options screen, the field and the...
Page 607: Aar And Ars Digit Conversion Table
Digits may be inserted or deleted from the dialed number. For instance, you can tell the server running Communication Manager to delete a 1 and an area code on calls to one of your locations, and avoid long-distance charges by routing the call over your private network.
Page 608 Russian Shuttle trunk or Russian Rotary trunk if the ANI request fails. Other types of trunks treat r as y. Conv Valid entries Usage Enter y to allow additional digit conversion. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 609 Usage 0 to 9 Enter the number you want the server running Avaya Communication Manager to match to dialed numbers. If a Prefix (1 to 18 digits) Digit 1 is required for 10-digit direct distance dialing (DDD) numbers, be sure the matching pattern begins with a 1.
Page 610: Abbreviated Dialing List
100 separate screens numbered 0-99 that allow you to assign up to 10,000 numbers on each list. The two Enhanced Abbreviated Dialing Lists together can support up to 20,000 entries. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 611 Change to outpulse DTMF digits at the end-to-end rate Start suppressing display of the digits being outpulsed Wait indefinitely for dial tone. Use this only if network response time is more than 30 seconds. Not available for S8300 Media Server. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 612 Only 1 through 5 display initially. If you enter a number greater than 5 in the field, the system Size increases the number of dial codes to the number you specified. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 613 Enter the extension that you want to give permission to program the Group List. Size (multiple of 5) Enter the number of abbreviated dialing numbers you want to assign in multiples of 5, up to 100. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 614 Vector Directory Number extension may also be assigned. Valid entries Usage Digits 0 to 9 Up to 24 characters * (star) Part of FAC # (pound) Part of FAC Pause 1.5 seconds Wait for dial tone Administrator’s Guide for Avaya Communication Manager November 2003...
Page 615 SYSTEM LIST Size (multiple of 5): 100 Privileged? n Label Language:english DIAL CODE LABELS FOR 2420/4620 STATIONS 11:************* 12:************* 13:************* 14:************* 15:************* 16:************* 17:************* 18:************* 19:************* 20:************* 21:************* 22:************* 23:************* 24:************* 25:************* Administrator’s Guide for Avaya Communication Manager November 2003...
Page 616 Abbreviated Dial buttons on the 2420/4620 telephone sets. Valid entries Usage A-Z, a-z, 0-9, Up to 15 alphanumeric characters and ! & * ? ; ’ ^ ( ) , . : - Administrator’s Guide for Avaya Communication Manager November 2003...
Page 617 Figure 110, Abbreviated Dialing System List screen, on page 618 shows the last page of the Abbreviated Dialing System screen when, on the System-Parameters Customer-Options screen, the A/D Grp/Sys List field is y. Dialing Start at 01 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 618 Page 1 of 1 ABBREVIATED DIALING LIST 7103A Button List DIAL CODE (FOR THE 7103A STATION BUTTONS) 1: ________________________ 5. ________________________ 2: ________________________ 6. ________________________ 3: ________________________ 7. ________________________ 4: ________________________ 8. ________________________ Administrator’s Guide for Avaya Communication Manager November 2003...
Page 619: Access Endpoint
Access Endpoints and Wideband Access Endpoints consume the same resources that trunks use. Thus, the sum of Access Endpoints and trunks cannot exceed the maximum number of trunks available in your system configuration. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 620 Class of Service on page 696) so that the use of the Call Forwarding All Calls feature for access endpoints is prohibited. Valid entries Usage 0 through 15 Enter the appropriate COS number. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 621 1’s density digital transmission (that is, a sequence of eight digital zeros is converted to a sequence of seven zeros and a digital one) via zcs coding on DS1 circuit pack. Name Enter an name for the endpoint. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 622 Channel or ISDN-PRI signaling, channel use is limited to channels 1 through 30 (DS1 Interface circuit pack only) or channels 1 through 23 (DS1 Interface (32) or DS1 Interface ). A channel can be administered as an access endpoint regardless of the DS1 signaling type. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 623 Valid entries Usage 2 to 31 Enter the number of adjacent DS0 ports beginning with the specified Starting Port, that make up the WAE. A width of 6 defines a 384 Kbps WAE. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 624: Administered Connection
This endpoint is the terminating party of the AC and need not be local to the server on which the AC is assigned. The entry must be consistent with the local Communication Manager server’s dial plan (that is, the first digits are assigned as an extension, feature access code, or trunk access code, or DDD Number).
Page 625 7404D or 7406D phone • 510D personal terminal • 515 BCT, 615 BCT, or 715 BCT terminal • Connection between PC and the server running Avaya Communication Manager ISDN-BRI Line circuit pack connections, including: • 7500 data module • 7505D/7506D/7507D phone with ADM...
Page 626 Valid entries Usage 00:00 through 23:59 Enter the time of the day when an attempt should begin to establish a scheduled AC. The time is specified in two fields separated by a colon. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 627 Auto restoration is available only for an AC that is established over an ISDN Software Defined Data Network (SDDN) trunk group. A y in this field is ignored in all other situations. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 628: Alias Station
When you review the Alias Station screen, you may see alias types that have become native. If the type is now native, the last character of the aliased set type becomes a “#.” Administrator’s Guide for Avaya Communication Manager November 2003...
Page 629: Alphanumeric Dialing Table
However, before the screen is displayed for changing or reviewing, the entries in the table are sorted alphanumerically by the alpha-name. All entries will be moved to the beginning of the table, leaving all blank entries at the end. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 630 The entry is used to generate the final dialing string and can include Facility Access Codes. NOTE: A Mapped String may not contain an Alpha-Name whose Mapped String also contains an Alpha-Name. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 631: Announcements/Audio Sources
________________________ _ _ __ _____ ________ _________ ________________________ _ _ __ _____ ________ _________ ________________________ _ _ __ _____ ________ _________ ________________________ _ _ __ _____ ________ _________ ________________________ _ _ __ _____ Administrator’s Guide for Avaya Communication Manager November 2003...
Page 632 27-character Describe the announcement message. alpha-numeric filename For TN2501AP and the Avaya S8100 Media Server (no ., /, :, *, ?, <, >, \, .wav, or with CMC1 Media Gateway ISSPA announcements, blanks in this field for VAL this field is required.
Page 633 01 through 03 (DEFINITY CSI, SI) or 1 through 64 (S8700 IP-Connect / S8700 Multi-Connect) A through E Third character is the carrier. 0 through 20 Fourth and fifth characters are the slot number. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 634 Denotes the embedded announcement in an Avaya S8100 Media Server with the CMC1 Media Gateway, or an S8100 Media Server with the Avaya G600 Media Gateway For G700 Media Gateway (VVAL) circuit pack. Enter the necessary characters in the ggV9 format (where gg = the gateway number and V9 = embedded announcements).
Page 635 N/A appears in this field. Integrated announcements have a pre-set queue length. Valid entries Usage The maximum number your system Number of calls that can be queued for this allows announcement Administrator’s Guide for Avaya Communication Manager November 2003...
Page 636 1 hour and 24 minutes for 10 circuit packs for the TN750; for the ISSPA, there are 240 minutes of storage time). This rate does not provide a high-quality recording. Avaya does not recommend this for customer announcements, but it is adequate for VDN of Origin announcements.
Page 637 Use for general announcements and VDN of Origin Announcements. integ-rep integrated repeating See Appendix A, “Recorded Announcements,” in Avaya Communication Manager Contact Center Guide to ACD Contact Centers, for more information about the field. Type Administrator’s Guide for Avaya Communication Manager...
Page 638: Ars Toll Table
ARS TOLL TABLE Valid entries Usage 2 through 9 Identify the number of the ARS Toll Table OFFICE CODES Valid entries Usage 200–299 through 900–999 Identify the block of numbers on this screen. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 639: Attendant Console
Non-ACD calls terminated to an attendant console with Auto Answer set to acd ring audibly. none Entering none causes all calls terminated to this attendant console to receive some sort of audible ringing treatment. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 640: Data Module
Valid entries Usage Enter y if the console is to be connected to a data terminal via 7400B or 8400 Data Module. If y is entered, complete the Data Module screen (page 4). Administrator’s Guide for Avaya Communication Manager November 2003...
Page 641 If an extension is not assigned, the attendant can only be addressed extension or as a member of the attendant group. If the attendant has a data blank module, the Extension field cannot be blank. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 642 Third character is the carrier. 0 through 20 Fourth and fifth characters are the slot number. 01 through 04 Six and seventh characters are the circuit number. (Analog TIE trunks) 01 through 31 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 643 Feature-Related System Parameters screen. Valid entries Usage 1 to 100 Enter the Tenant Partition number. Type Valid entries Usage console Indicates the type of attendant console being administered. Use for 302B/C/D or SoftConsole IP attendant. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 644 Avaya Communication Manager and is also limited to 1 to 3 digits. Avaya recommends a DCS trunk be specified as the local TAC between the local and remote servers. If the TAC specified as local between the local and remote servers is not a DCS trunk, the remote trunk cannot be monitored by the local server running Avaya Communication Manager.
Page 645 Usage description for the field on the next page. Remote Softphone Emergency Calls Valid entries Usage 1-8 digits Enter the Emergency Location Extension for the SoftConsole IP Attendant. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 646 Communication Manager TDM bus. Remote Softphone Emergency Calls Use this field to tell Communication Manager how to handle emergency calls from the IP phone. This field appears when the field is set to y on the Station screen.
Page 647 911 from a nearby circuit-switched phone instead. cesid Enter cesid to allow Communication Manager to send the CESID information supplied by the IP Softphone to the PSAP. The end user enters the emergency information into the IP Softphone.
Page 648 Must agree with the system’s dial plan Valid entries Usage restricted unrestricted Name Enter the name of the user associated with the data module. The name is optional; it can be left blank. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 649: Abbreviated Dialing
Group (TEG) extension, or any individual extension within a group can be a Hot Line Service destination. Also, any extension within a DDC group, UDC group, or TEG can have Hot Line Service assigned. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 650 9: __________ 21: __________ 10: __________ 22: __________ 11: __________ 23: night-serv * 12: __________ 24: pos-busy__ * If this is a non-IP attendant console this is page 3 of the Attendant screen. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 651 LED, the single LED associated with the pos-busy button flashes (1 per console). serial-cal Serial Call. This button allows the attendant-extended calls to return to the same attendant if the trunk remains off-hook (1 per console). Administrator’s Guide for Avaya Communication Manager November 2003...
Page 652 Local trunk group select; allows the attendant to access trunk groups on the local server running Avaya Communication Manager (combination of 12 local-tgs/remote-tgs per console). remote-tgs Remote trunk group select; allows the attendant to access trunk groups on a remote server running Avaya Communication Manager (combination of 12 local-tgs/remote-tgs per console).
Page 653 VuStats feature button. • If 12 HGS buttons are assigned on field descriptions for page 2, Avaya recommends that the “night,” “pos-busy,” and “hold” buttons be reassigned to locations 20, 21, and 3, respectively. The HGS buttons should then be assigned to the right-most three columns, as required.
Page 654: Audix-Msa Node Names
Usage 1-7 character string Used as a label for the associated IP address. The node names must be unique on each server running Avaya Communication Manager. IP Address The IP address associated with the node name. This field can be blank for X.25 connections.
Page 655: Authorization Code - Cor Mapping
The number of digits must agree with the number assigned between 4 and 13 digits to the field on the Authorization Code Length Feature-Related System Parameters screen. To enhance system security, choose Authorization Codes of 13 random digits. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 656: Best Service Routing
This screen administers the routing numbers for each location associated with a particular application. This allows the Avaya DEFINITY® server or media server to compare specified skills, identify the skill that will provide the best service to a call, and deliver the call to that resource.
Page 657 Best Service Routing Interflow VDN When a given remote Avaya server is the best available, the origin Avaya server interflows the call to this vector on the remote server. Each remote Avaya server in a given application has to have a dedicated interflow server.
Page 658 This field specifies the AAR or ARS pattern that routes over an IP trunk. The status poll vector on the remote Avaya server compares resources on that server and replies to the origin server with information on the best of these. Each remote Avaya server in a given application has to have a dedicated status poll vector.
Page 659: Bulletin Board
The first page has 19 lines, but you can only enter text on lines 11-19. The first 10 lines on page 1 are for high-priority messages from Avaya personnel and are noted with an asterisk (*). The second and third pages each have 20 lines, and you can enter text on any line. The system automatically enters the date the message was posted or last changed to the right of each message line.
Page 660 Enter any information. a through z Blank 0 through 9 !@#$%^&*()_+-=[]{}|\’˜;:’,”<.>/? Field descriptions for pages 2 and 3 Date This display only field contains the date the information was entered or last changed. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 661: Call Vector
Call Vector This screen programs a series of commands that specify how to handle calls directed to a Vector Directory Number (VDN). See the Avaya Communication Manager Contact Center Call Vectoring and Expert Agent Selection (EAS) Guide for additional information.
Page 662 31 ____________ 32 ____________ 01 through XX Enter vector commands as required (up to the maximum allowed in your configuration). For more information, see Avaya Communication Manager Contact Center Call Vectoring and Expert Agent Selection (EAS) Guide. Valid entries Usage...
Page 663 Voice Response Unit (VRU). disconnect Ends treatment of a call and removes the call from the server running Avaya Communication Manager. Also allows the optional assignment of an announcement that will play immediately before the disconnect. goto Allows conditional or unconditional movement (branching) to a preceding or subsequent step in the vector.
Page 664 (for example, check backup split becomes check backup skill when EAS is enabled). G3V4 Adv Route A display-only field indicating whether you can use the G3V4 Advanced Vector Routing commands. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 665 Vectoring (Holidays) field is y. A display-only field indicating whether is enabled. Look-Ahead Interflow Lock ® This field controls access to the vector from Avaya CentreVu products. NOTE: Always lock vectors that contain secure information (for example, access codes). Valid entries Usage You do not want this vector to be accessible to these client programs.
Page 666: Cama Numbering Format
There are 446 CESID entries over 15 pages. The first page contains the Default CESID and 26 extensions to CESID entries. The second through fifteenth pages each contain 30 extensions to CESID entries. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 667 4 and the extension code is 11, the CESID will serve S8700 extensions 1100 through 1199. The Ext Code 11 is for a DID IP-Connect) block. An Ext Code of 126 might point a non-DID block to a nearby DID extension 5241666. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 668: Cdr System Parameters
Record Agent ID on Outgoing? n Inc Trk Call Splitting? n Record Non-Call-Assoc TSC? n Record Call-Assoc TSC? n Digits to Record for Outgoing Calls: dialed Privacy - Digits to Hide: 0 CDR Account Code Length: 4 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 669 Usage month/day Choose the format that is most appropriate for your situation. If your company has many different sites, you may need to use the day/month same format as the other locations. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 670 Use dialed to record the digits a user actually dials. outpulsed Use outpulsed to record the digits that Communication Manager actually sends out over the trunk, including any additions or deletions that take place during routing. Disconnect Information in Place of FRL Call detail record field descriptions on page 1460 for more information.
Page 671 ISDN calls. An interworked call is one that passed through more than one ISDN node. Enter n if you want the feature flag to indicate no answer supervision for interworked calls. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 672 CDR System Parameters Intra-Switch CDR Valid entries Usage Enter y to record calls within Avaya Communication Manager. If you choose this option, you must complete the Intraswitch CDR screen to indicate which extensions should be monitored. Modified Circuit ID Display This affects the “printer,”...
Page 673 Screen Reference CDR System Parameters Primary Output Endpoint This field determines where the server running Avaya Communication Manager sends the CDR records, and is required if you specify a Primary Output Format. Valid entries Usage If you use the EIA port to connect the CDR device, enter eia.
Page 674 Enter y to create records for call-associated temporary signaling connections. If you have a lot of data connections this could increase the number of records. You may want to consider the capacity of your call collection device. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 675 Enter n to have the trailing “#” (or “E”) symbol appear in the field whenever inter-digit time out occurs or users Dialed Number dial # to indicate the end of dialing. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 676 Controls the format of the call records sent to the secondary output device. CAUTION: Only qualified (Avaya) service personnel should administer a secondary output device. This option may cause loss of data when the buffer contains large amounts of data.
Page 677 ISDN Call-by-Call Service Selection trunks, incoming calls rejected by Communication Manager due to NSF mismatch, and ISDN calls that did not complete at the far end, if a cause value was provided. These calls appear on the CDR record with a condition code “E.”...
Page 678 1460. Table 11: Valid Data Item entries 1 of 2 Data Item Length Data Item Length acct-code attd-console isdn-cc auth-code ixc-code bandwidth ma-uui node-num calling-num null clg-pty-cat out-crt-id 1 of 2 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 679 Check with your required length. vendor. Record Length Display-only field indicating the accumulated total length of the customized record, updated each time the length of a data item changes. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 680: Change Station Extension
• You can change the extension of station B. If you do, the Change Station Extension screen displays station A’s extension in the Emergency Location Ext. field under the From Extension header. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 681 Message Lamp Ext. field, up to seven numbers that make up a valid extension number for your dial plan. Port This field is read only, and displays the port of the existing extension. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 682: Class Of Restriction
Assign a separate COR to incoming and outgoing trunk groups, then restrict calling between the two groups. Limit the calling permissions as much as possible by setting appropriate Calling Party Restrictions and Facility Restriction Levels (FRLs). Administrator’s Guide for Avaya Communication Manager November 2003...
Page 683 MCT History report, should this extension be the subject of a malicious call trace. Add/Remove Agent Skills Valid entries Usage Enter y to allow users with this COR to add and remove skills. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 684 If fully restricted service is enabled, set this field to n. Automatic Charge Display Shows the cost of an active outgoing call using Periodic Pulse Metering (PPM) or ISDN Advice of Charge (AOC) on Digital Communications Protocol (DCP) or Avaya BRI stations. Not available in the U.S. Valid...
Page 685 Outward Blocks the calling party from calling outside the private network. Users can dial other users on the same server running Avaya Communication Manager or within a private network. To enhance security, Avaya recommends that you use outward restrictions when practical.
Page 686 Enter y to allow station users with this COR to select one of two previously administered coverage paths or to activate, change, or deactivate call forward all calls or call forward busy/don’t answer from any on-site or off-site location. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 687 Legal Department), it will be easier to remember which COR to assign when you add users. COR Number This is a display-only field when the screen is accessed via an administration command such as change or display. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 688 This may be useful for trunks used in international calls, and those that are more expensive. If a call is being routed by ARS, account code checking is not done on the COR. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 689 Central Office on request using R2-MFC signaling. Valid entries Usage 1 –10 Enter the value you want the server running Avaya Communication Manager to send as the Calling and/or Called Party Category for phones or trunks that use this COR. Group Controlled Restriction A display-only field that determines if the current COR is under controlled restriction.
Page 690 Multifrequency Signaling screen. This does not apply when ANI is tandemed through the Communication Manager server on tandem calls. This field also applies to the ANI for the server when the originating side is a trunk and there was no ANI.
Page 691 Enter all if you want all of the users with this COR to override inward restrictions. none Enter none if you do not want any users of this COR to bypass the restrictions. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 692 Usage Enter y to enable Automatic Number Identification (ANI). When the value is y, Avaya Communication Manager sends the calling party’s number to the public or IBERCOM network so that charges will be broken down by line. If this value is n, charges are not itemized by line, and your company will receive a single bill for the total number of calls made (block charging).
Page 693 Block Enhanced Conference/Transfer Display Use this field to add display messages regarding conference and transfer features on digital phones. Valid entries Usage Enter y to block all the enhanced conference/transfer display messages except “Transfer Completed” Administrator’s Guide for Avaya Communication Manager November 2003...
Page 694 MF Incoming Call Trace Valid entries Usage Enter y to allow assignment of a Call Trace COR to a station. Avaya Communication Manager then generates an MFC backward signal (administered on the System-Parameters Multifrequency-Signaling screen) during call setup instead of the “free” signal. This triggers the central office to collect trace information before releasing the calling party, if the terminating station’s COR has this feature set to...
Page 695 A y means an originating facility assigned this COR can be used to call facilities assigned this COR. Enter n for each COR number (0 through 95) that cannot be called by the COR being implemented. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 696: Class Of Service
Class of Service (COS) does not apply to trunk groups except for the Remote Access feature. A COS assignment defines whether or not a telephone user may access or use the following features and functions. Up to 16 different COS numbers may be administered (0–15). Administrator’s Guide for Avaya Communication Manager November 2003...
Page 697: Automatic Callback
1479 for more information. Call Forwarding Busy/DA Allows this user to forward calls to any extension when the dialed extension is busy or does not answer. Call forwarding on page 1479 for more information. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 698: Console Permissions
Off-Hook Alert Emergency Access to the Attendant on page 1528 for more information. To enable this option, either Hospitality (Basic) Emergency Access to Attendant field must be enabled on the System-Parameters Customer-Options screen. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 699: Priority Calling
QSIG Call Offer Originations Allows this user to invoke QSIG Call Offer services. See Administration for Network Connectivity for Avaya Communication Manager for more information. Restrict Call Fwd-Off Net This restricts users from forwarding calls to the public network. For security reasons, this should be enabled for all classes of service except the ones you use for very special circumstances.
Page 700: Code Calling Ids
Otherwise, leave this field blank. Related topics Setting up Chime Paging Over Loudspeakers on page 403 for instructions. Loudspeaker paging on page 1597 for a description of the feature. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 701: Command Permission Categories
Use caution when assigning this permission to a user. Valid entries Usage Enter y to allow a user to administer feature-related parameters, such as coverage paths, class of service, class of restriction, system parameters, authorization codes, and security. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 702 You can only enter a value in this field if the field is set to y on the System-Parameters DS1 MSP Customer-Options screen. Valid entries Usage Enter y to allow a user to perform enhanced DS1 maintenance. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 703 You can only enter a value in this field if the Station Trunk MSP field is set to y on the System-Parameters Customer-Options screen. Valid entries Usage Enter y to allow a user to perform trunk maintenance. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 704 Enter y to allow a user to use the list measurements commands. System Mgmt Data Transfer Only Valid entries Usage Enter y to indicate the server running Avaya Communication Manager is accessible by Network Administration. Field descriptions for page 2 Figure 141: Command Permission Categories—Restricted Object List screen...
Page 705: Configuration Set
CDR for Calls to EC500 Destination? Fast Connect on Origination? Post Connect Dialing Options? Calling Number Style Determines the format of the caller ID for calls from a local Avaya Communication Manager extension to an EC500 cell phone. Valid entries Usage network Provides a display of only 10-digit numbers.
Page 706 Up to 20 alphanumeric For example, EC500 handsets. characters or blank Fast Connect on Origination Determines whether some additional processing occurs on the server running Avaya Communication Manager prior to connecting a call. Valid entries Usage Enter y to send CONNECT messages.
Page 707: Console Parameters
Determines whether additional capabilities, beyond standard ISDN dialing, are available for those incoming ISDN trunk calls that are mapped into XMOBILE stations. These options come into effect after the call has entered the active state (Communication Manager has sent a CONNECT message back to the network).
Page 708 This is a display-only field indicating the extension of the alternate facility restriction level (FRL) activation station. Attendant Group Name Enter a name for the attendant group. Valid entries Usage 1-27 alphanumeric characters Administrator’s Guide for Avaya Communication Manager November 2003...
Page 709 Waiting lamp lights. The console’s first Call Waiting lamp lights when any incoming calls are waiting to be answered. The second lamp lights when the number of calls waiting equals the value you entered in field. Calls in Queue Warning Valid entries Usage 1-300 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 710 Enter a class of service (COS) number that reflects the desired features for all your attendant consoles. You can override this COS, by assigning a different COS on the individual Attendant screen. Valid entries Usage 1-15 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 711 IAS Att. Access Code Enter the extension number of the attendant group at the main server running Avaya Communication Manager. This entry is required when IAS Branch is y. Does not appear if, on the System-Parameters...
Page 712 Appears if the field is QSIG-branch. Contains the complete number of the attendant group at the main server running Avaya Communication Manager, or a vector directory number (VDN) local to the branch server. This field cannot be left blank. Valid entries...
Page 713 Valid entries Usage 10-1024 blank Time In Queue Warning (sec) Enter the number of seconds a call can remain in the attendant queue before activating an alert. Valid entries Usage or blank 9-999 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 714 Enter n to have held reminder calls alert the attendant the same as normal calls. Normal calls start with primary alerting and then switch to secondary alerting when the No Answer Timeout expires. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 715 “call parked” or “no call parked”, instead of busy or idle status. Valid entries Usage or blank 1-80 Starting Extension These extension numbers can be used by the attendant to park calls. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 716 (if applicable), or Number Unobtainable and reroutes to the attendant group. • Redirected Call — A call assigned to one attendant, but redirected to the attendant group because the attendant is now busy Administrator’s Guide for Avaya Communication Manager November 2003...
Page 717 Type 3 call: all other calls (internal calls, conference calls, and tie-trunk calls of any type) Note that external public-network calls have priority over all other calls including conference calls. And, answered public-network calls have priority over those calls not yet answered. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 718 Display-only field that lists the Attendant Group number. Display-only field that lists the Tenant Partition number. Type Display-only field that shows all attendants in the group. You administer the individual attendant consoles on the Attendant Console screen. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 719: Coverage Answer Group
Each coverage answer group is identified by a number from 1 through the maximum number allowed by your system configuration (see Hardware Guide for Avaya Communication Manager). The members of the group are identified by their extension number. Any phone, including those administered without hardware (X-ported (but not attendants) can be assigned to a coverage answer group.
Page 720: Coverage Path
This screen implements Call Coverage Paths. The screen provides the means to specify the call coverage criteria, the points in the coverage path used to redirect calls, and the number of times a principal’s phone rings before the call redirects to coverage. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 721 Coverage treatment is terminated; the call is left at the last available location (principal or coverage point). Linkage Display-only fields that show the (up to) two additional coverage paths in the coverage path chain. (See above.) Administrator’s Guide for Avaya Communication Manager November 2003...
Page 722 Enter the number of rings. Valid entries Usage 1 through 99 This is the number of rings a user’s phone rings before the system redirects the call to the first point in the coverage path. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 723 Calls to any hunt group will queue if possible. Calls redirect from a hunt group only if all hunt group members are busy and either the queue is full or there is no queue. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 724: Crisis Alert System Parameters
Retry Interval (sec): 30 Main Number: 303-555-0800 Pager Number Pin Number 1: 3035559001 1: 7614567890 2: 123456789012345 2: ppp1234567890pp 3: 123456789012345 3: ppp1234567890pp DTMF Duration - Tone (msec): 100 Pause (msec): 100 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 725: Alert Station
The numbers in this field are the first 3 digits in the crisis alert pager digits message. Avaya recommends you enter the numbers used to call the local emergency service or any digits used for an emergency situation (for example, 911).
Page 726: Main Number
Pause (msec) The length of time between DTMF tones for each digit. Displays when the field is y. Alert Pager Valid entries Usage 20 through Enter a number in increments of 10. 2550 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 727 Retries Valid entries Usage 30 through 60 The administrable time period (in seconds) between retries. If an attempt to call the pager fails, the retry call attempts after the retry interval period. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 728: Cti Link
Figure 151: CTI Link screen when Type field is ASAI-IP or ADJ-IP add cti-link next Page 1 of 2 CTI LINK CTI Link: 1 Extension: 40001 Type: ASAI-IP COR: 1 Name: ASAI CTI Link 1 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 729 CTI Link A display-only field indicating the CTI link number. Valid entries Usage S8100 Media Server with a CMC1 Avaya Communication Manager on a DEFINITY Server CSI DEFINITY G3i 1-16 S8300 Media Server Avaya Communication Manager on a DEFINITY Server R...
Page 730 Entering y displays the field. For ASAI, enter y. CRV Length Appears when the field is ASAI or ADJLK. Enter 1 or 2 to indicate the length of CRV for each Type interface. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 731 When set to y and a calling number received in a SETUP message has the presentation indicator set (octet 3a in the calling number), then an “*” is appended to the calling party number in the ASAI message. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 732: Data Modules
Used with X.25 Data Modules. The maximum raw data transmission speed. Valid entries Usage 1200 2400 4800 9600 19200 switched You can enter this if the field is none on the PGATE Cable Type screen. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 733 Slot Number or X 0 through 20 Broadcast Address Used with Ethernet data modules. See Administration for Network Connectivity for Avaya Communication Manager for more information. Does not appear for S8700 IP-Connect. Connected Data Module Used with X.25 and Processor Interface (used with DEFINITY CSI and SI only) data modules. See Administration for Network Connectivity for Avaya Communication Manager for more information.
Page 734 A display-only field indicating the extension assigned to the data module. Destination Number Used with X.25 and Processor Interface data modules. See Administration for Network Connectivity for Avaya Communication Manager for more information. DTE/DCE Used with X.25 Data Modules. Specifies how the above endpoint type acts.
Page 735 Data modules Enable Link Used with X.25, Point-to-Point, and Processor Interface data modules. See Administration for Network Connectivity for Avaya Communication Manager for more information. This field is in different locations on the screen for different data module types. Endpoint Type Used with X.25 Data Modules.
Page 736 Used with X.25, Ethernet, Point-to-Point, and Processor Interface (used with DEFINITYCSI and SI only) data modules. See Administration for Network Connectivity for Avaya Communication Manager for more information. This field is in different locations on the screen for different data module types.
Page 737 Usage Up to 27 alphanumeric characters Network uses 1’s for Broadcast Addresses Used with Ethernet data modules. See Administration for Network Connectivity for Avaya Communication Manager for more information. Node Name Used with Ethernet (not on S8700 IP-Connect) and Point-to-Point data modules. See Administration for Network Connectivity for Avaya Communication Manager for more information.
Page 738 Data Modules. Specifies a port location to which the data module is connected. Characters Meaning Value Cabinet Number 01 through 44 (DEFINITY R configurations) 01 through 03 (DEFINITY SI configurations) 01 through 64 (S8700 IP-Connect) Administrator’s Guide for Avaya Communication Manager November 2003...
Page 739 Usage For Processor/Trunk Data Modules, enter y if the data module supports a loop-back test at the EIA interface. In general, Avaya equipment supports this test but it is not required by Level 2 Digital Communications Protocol. Enter n to abort a request for this test.
Page 740: Subnet Mask
This is the primary PDM, or if this data module is not used for AUDIX networking. Subnet Mask Used with Point-to-Point data modules (for S8700 IP-Connect). See Administration for Network Connectivity for Avaya Communication Manager for more information. Switched Virtual Circuit A display-only field used with X.25 Data Modules. Valid entries...
Page 741 DLC is equivalent in functionality to a data module and a digital line port. The DLC appears as a data module to the Digital Terminal Equipment (DTE) and as a digital line port to the server running Avaya Communication Manager.
Page 742 Assigns an Ethernet data module. The Ethernet Data Module screen assigns the 10BaseT port on the Control-LAN (C-Lan) circuit pack. This port provides a TCP/IP connection to network hub or LAN. See Administration for Network Connectivity for Avaya Communication Manager for more information on Ethernet data modules. netcon Assigns a Netcon Data Module.
Page 743 When used, the physical channel assignment (see below) must be “01”. Use of the EIA connection eliminates the need for one digital line port/MPDM combination. See Administration for Network Connectivity for Avaya Communication Manager for more information on Processor Interface data modules. system-port Assigns a System Port Data Module.
Page 744 Screen Reference Data modules CHAP Secret Appears when the field is y. Used with Point-to-Point data modules. See Administration for CHAP Network Connectivity for Avaya Communication Manager for more information. Valid entries Usage Enter 1-30 characters; first character cannot be @...
Page 745 Valid entries Usage 0-999 Enter a list number associated with the abbreviated dialing list. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 746 These fields represent defaults needed for modem pooling conversion resource insertion when the endpoint does not support data query capability and administered connections. These fields have no significance for data modules providing data query [all Avaya -supported ISDN-BRI data modules (7500 and ADM)]. For Avaya ISDN-BRI or World Class ISDN-BRI data modules, use the default settings.
Page 747 Once you complete the field on the Station screen, these two extensions are associated as two parts of a one-number complex, which is the extension of the phone. Valid values conform to your dial plan. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 748 DTE turns power off so that calls do not terminate on that DTE. Valid entries Usage Enter y to place the DLC port in a busied-out state once the DTE control lead to the DLC is dropped. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 749 “no” keyboard dialing. Valid entries Usage Enter y to allow keyboard dialing. This enables the data endpoint to receive and transmit text during call origination or termination. Low must be n. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 750 This option usually is disabled when the answering DTE is a computer or an intelligent device. Valid entries Usage Enter y to allow text messages to be delivered to the DTE when a call is being answered. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 751 This option usually is disabled when the answering DTE is a computer or an intelligent device. Valid entries Usage Enter y to allow text messages to be delivered to the DTE when a call is being answered. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 752 Parity has nothing to do with the far end; it is used by the DLC to terminal communications during call setup. Set to match the connected DTE. Valid entries Usage even mark space Administrator’s Guide for Avaya Communication Manager November 2003...
Page 753 When a receive-only printer (or any printer that does not generate the Transmit Data and DTR leads) is used, the ADU must be powered from a small plug-mounted transformer (2012D, or equivalent) connected to pins 7 and 8 of the modular jack. (See ADU User Manual for details.) Administrator’s Guide for Avaya Communication Manager November 2003...
Page 754 KYBD Dialing operate; autoadjust field is y and the Terminal can generate an ASCII “return” KYBD Dialing Busy Out Yes, if terminal is member of a hunt group Permit Mismatch 1 of 2 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 755 Dial Echoing These devices can dial in the ASCII stream without human intervention Disconnect Sequence Long <BREAK> Answer Text These devices may not want to see any text Connected Indication Don’t care Configuration Administrator’s Guide for Avaya Communication Manager November 2003...
Page 756 Frame Size (N1): 135 Retransmission (T1) Timer (1/10 seconds): 10 Idle (T4) Timer (1/10 seconds): 30 LAYER 3 PARAMETERS Number of Outstanding Packets: 2 Restart (T20) Timer (seconds): 8 Reset (T22) Timer (seconds): 10 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 757 Valid entries Usage through Retry Attempt Counter (N2) Specifies the number of times to send one frame when this frame is not confirmed for a period of time. Valid entries Usage through Administrator’s Guide for Avaya Communication Manager November 2003...
Page 758 Figure 157: 7500 and World Class BRI Data Module change data-module 30 Page 2 of 2 DATA MODULE BRI LINK/MAINTENANCE PARAMETERS XID? y Fixed TEI? n TEI: ___ MIM Support? y Endpt Init? y SPID: 300_____ MIM Mtce/Mgt? y Administrator’s Guide for Avaya Communication Manager November 2003...
Page 759 This means that the SPID of the new or re-used terminals must be programmed to match the administered SPID value. Valid entries Usage Indicates the terminal’s endpoint initialization capability. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 760 ISDN-BRI and from the Service SPID. The SPID should always be assigned. If the SPID is not assigned for the first ISDN-BRI on a port, any other ISDN-BRI assignment to that port is blocked. Valid entries Usage through 9999999999 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 761: Date And Time
Settings on this screen affect the internal clock and timestamp of the server running Avaya Communication Manager. You should update the date and time for a leap year or a system restart after a power failure. The correct date and time assure that CDR records are correct.
Page 762 0 to 23 Enter the current hour to be used by the system clock. Minute Valid entries Usage 0 to 59 Enter the current minute. The system clock uses this as the current minute. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 763 To update the date and time for the change to or from daylight savings time, use the Daylight Saving Rule screen. See Establishing Daylight Savings Rules on page 37 for instructions on how to set up daylight savings rules. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 764: Daylight Savings Rules
Enter the day of the week you want the clock to move back to Saturday or return to standard time. If you enter Day in this field, the clock will change on the exact date entered in the next two fields. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 765 Month (Stop) Valid entries Usage January through Enter the month you want the clock to move back to return to December standard time. Rule This display-only field indicates the daylight savings rule number. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 766: Dcs To Qsig Tsc Gateway Screen
DCS served-user node interrogates a QSIG message center. This screen only appears if the Interworking with field is enabled on the System-Parameters Customer-Options screen. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 767 You can enter up to 20 machine IDs. Valid entries Usage through Enter a unique machine ID. The system does not allow you to specify an ID that you already entered on the Processor Channel screen. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 768 Signaling Group screen. Voice Mail Number This field can be left blank. Valid entries Usage through Enter the complete Voice Mail Dial Up number up to 15 digits. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 769: Dial Plan Analysis Table
The Dial Plan Analysis Table is the system’s guide to translating the digits dialed by users. This screen enables you to determine the beginning digits and total length for each type of call that Avaya Communication Manager needs to interpret. The Dial Plan Analysis Table and the Dial Plan Parameters screen work together to define your system’s dial plan...
Page 770 0 – 9 and contain 1 or 2 digits. If a telephone’s COR restricts the user from originating calls, this user cannot access the attendant using this code. Beginning with the November 2003 release of Communication Manager (2.0), you can also administer the attendant access code by entering an appropriate entry on the Dial Plan Analysis screen, and then entering the actual access code on the Feature Access Codes screen.
Page 771 DAC entry have Dial Access on the Trunk Group screen set to “no.” You can use the DAC to activate or deactivate a Communication Manager feature or to seize a trunk from a trunk group, or both. In the first case, the DAC functions as a FAC, in the second as a TAC.
Page 772 Dial Plan Analysis Table Dialed String The dialed string contains the digits that Avaya Communication Manager will analyze to determine how to process the call. This field allows you to enter up to four digits, so you can allocate blocks of 1000 numbers even when using a 7-digit dial plan.
Page 773: Dial Plan Parameters
It also controls the appearance of 6- and 7-digit extensions on station displays. 6- and 7-digit extensions may be hard to read as a block. Avaya Communication Manager allows you to select a single system-wide format for all 6-digit extensions and a format for all 7-digit extensions.
Page 774 The digits entered in this field are concatenated with the calling or called extension. Appears only if, on the System-Parameters Customer-Options screen, the ARS/AAR Dialing Without FAC field is y. (Contact your Avaya representative to discuss the ARS/AAR Dialing Without FAC feature before enabling it.) Valid entries Usage 0–9 up to 8...
Page 775: Digit Absorption
This screen implements up to 5 digit absorption lists. The screen may be required for each CO and FX trunk group connected to a step-by-step CO. Each outgoing digit string from the server running Communication Manager to the step-by-step CO is treated according to entries in the “Absorption Treatment Assignment” section of the screen.
Page 776 List Number A display-only field indicating the Digit Absorption List number (0 through 4). The list number is referenced from a field entry on the associated trunk group. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 777: Dlg Administration
A display-only field indicating idle (currently there is no active connection) or in use (currently there is an active connection for this client link). CTI Link A display-only field indicating the link number. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 778: Ds1 Circuit Pack
Country Protocol: ____ Protocol Version: _ Interface Companding: _____ CRC? _ Idle Code: ________ DCP/Analog Bearer Capability: ________ MMI Cabling Board: _____ MMI Interface: ESM MAINTENANCE PARAMETERS Slip Detection? _ Near-end CSU Type: ________ Administrator’s Guide for Avaya Communication Manager November 2003...
Page 779 Received Digital Metering Pulse Minimum (ms): Received Digital Metering Pulse Maximum (ms): Received Digital Metering Pulse Value: Slip Detection: __ Near-end CSU Type: ______ Block Progress Indicator? n The following screen is valid only for the TN2242. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 780 TN464C (and later release) circuit packs have an option switch that must be set to match the entry in the field. Bit Rate Valid entries Usage 1.544 Use for T-1 service. 2.048 Use for E-1 service. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 781 The ETSI and ISO QSIG specifications require that B-channels on an E1 be encoded as 1-30 in the Channel ID IE. Prior to the existence of this field, Avaya Communication Manager only used this scheme for Country Protocols 2a (Australia) and 13a (Germany 1TR6). This field appears when the...
Page 782 Enter the number of the channel that will be used as the D-channel. DCP/ANALOG Bearer Capability This field appears when the field is isdn-pri. It is used to determine bearer capability Signaling Mode encoding. Valid entries Usage 3.1kHz speech Administrator’s Guide for Avaya Communication Manager November 2003...
Page 783 The DMI/BOS protocol is used for high-speed digital communications between a host computer and Avaya Communication Manager. With this 24-channel protocol, channels 1–23 of the DS1 link carry data and channel 24 carries control signaling. DMI/BOS has greater capacity than a robbed-bit 24-channel facility.
Page 784 Interconnect For E-1 service using channel-associated signaling, the entry in this field tells Avaya Communication Manager whether the DS1 circuit pack is using a public or private network protocol. The entry in this field must agree with the entry in the Group Type field on the Trunk Group screen.
Page 785 This field controls the T302 and T303 timers. It only appears if the field is isdn-pri. Signaling Mode Valid entries Usage Use if you want to increase the length of the long timers. Leave n if you want to use the default long timers. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 786 DS1 facility. For the TTC 2Mb CMI Trunk circuit pack, this is a display-only field showing cmi (coded mark inversion). The following information is for reference. Talk with your network service provider or your Avaya representative to find the appropriate protocol for your application.
Page 787 Module (ESM). MMI Interface This display-only field appears if the MMCH field is y on the System-Parameters Customer-Options screen and there is a value in the MMI Cabling Board field. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 788 DS1 Circuit Pack Name Use this field to assign a significant, descriptive name to the DS1 link. Avaya recommends putting the vendor’s circuit ID for the link in this field, because that information helps you troubleshoot problems with the link, but you could also use this field to indicate the function or the destination of this DS1 facility.
Page 789 Screen Reference DS1 Circuit Pack Public network signaling administration for ISDN-PRI Layer 3 The table below shows Avaya Communication Manager public-network access connections for ISDN-PRI Layer 3. Admin B-channel value Country Protocol supported mtce msg United States, AT&T TR 41449/ 41459 (tested with AT&T...
Page 790 20 to 1000 ms Work with your network services provider to determine the in increments of appropriate entry. The entry must be greater than the Received 10ms. field. Digital Metering Pulse Minimum Administrator’s Guide for Avaya Communication Manager November 2003...
Page 791 Table 16: Incoming digital PPM signaling default (per Country Protocol code) 1 of 2 Code Country PPM Min (ms) PPM Max (ms) PPM Value null U.S. Australia Japan Italy Netherlands Singapore Mexico Belgium Saudi Arabia Spain France Germany Czech Republic 1 of 2 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 792 South Africa 0, 1 2 of 2 Side This field controls how your server running Communication Manager resolves glare at layer 3 over an ISDN-PRI link in QSIG private networks. It appears if the Interface field is peer-master or peer-slave.
Page 793 Connect Valid entries Usage Enter y if you want the server running Avaya Communication Manager to generate an alarm when the DS1 board detects a loss of signal (for example, if the video equipment is disconnected). Administrator’s Guide for Avaya Communication Manager...
Page 794: Echo Cancellation
Indicate the direction of the echo that is being cancelled. Echo Cancellation Appears when DS1 Echo Cancellation is y on the System-Parameters Customer-Options screen and circuit packs support echo cancellation. Valid entries Usage Enter y to allow echo cancellation. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 795 Enter n for DMI-BOS links or when testing is not required. Normally, enter n for DS1 spans that are used exclusively for voice and that do not serve as the primary or secondary synchronization source. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 796 Supply CPE Loopback Jack Power? CAUTION: Customers: Do not change fields on this page without assistance from Avaya or your network service provider. Page 2 does not appear for all DS1 circuit packs. For those circuit packs that support it, this page appears...
Page 797 It is used only with circuit packs that have an integrated channel service unit (CSU). Valid entries Usage Enter n. Consult your Avaya representative if you think you may want to use these reports. INTEGRATED CSU OPTIONS Receive ALBO (Receive Automatic Line Build-Out) This field increases the strength of incoming signals by a fixed amount to compensate for line losses.
Page 798 For mid-span repeaters Upon DTE LOS DTE stands for “Data Terminal Equipment.” This field tells Communication Manager what to do if the outgoing signal from the DS1 circuit pack (the data terminal equipment) to the network is lost. Valid entries...
Page 799: Extended Pickup Group
This display-only field shows the number associated with a collection of pickup groups. The extended group is a collection of pickup groups that can answer calls from other pickup groups in the same extended group. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 800: Extensions Administered To Have An Mct-Control Button
This screen lists the extensions that can take control of a Malicious Call Trace (MCT) request. In order to give a user the ability to take control of such requests, you need to add their extension to this list and assign them a mct-control feature button. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 801: Feature Access Code
Valid entries Usage 1–4 digit number, * and # may be used as first digit. However, analog rotary dial phones cannot use the “*” and “#” symbols. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 802 Used to enter a group list from a telephone. The user’s extension must be entered on the Abbreviated Dial Group List screen in order to program the group list. Announcement Access Code Used to record announcements. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 803 Used to park an active call, which can then be retrieved from a different station using the answer back access code. Do not administer to have the same first digit as another feature access code that is longer in length. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 804: Data Origination Access Code
Used to originate a data call from a voice station. Data Privacy Access Code Used to isolate a data call from call waiting or other interruptions. Directed Call Pickup Access Code Used to establish directed call pickup. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 805: Emergency Access To Attendant Access Code
Extended Call Fwd Activate Busy D/A Used to activate call forwarding from a telephone or remote location. Extended Call Fwd Activate All Used to activate call forwarding from a telephone or remote location. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 806: Extended Group Call Pickup Access Code
Flash Access Code Used to generate trunk flash. This code ensures that the flash signal is interpreted by the central office switch, rather than by Avaya Communication Manager. Group Control Restrict Activation / Deactivation Used to change the restriction level for all users with a given class of restriction. Requires console permissions.
Page 807: Last Number Dialed Access Code
Allows the controlling user of a Meet-me Conference VDN to change the access code. PASTE (Display PBX data on Phone) Access Code Allows users to view call center data on display phones. PASTE is used in conjunction with Avaya IP Agent. Personal Station Access (PSA) Associate Code Used to associate a telephone with the phone features assigned to a user’s extension.
Page 808: Posted Messages
Separation Code: Transfer to Voice Mail Access Code: Trunk Answer Any Station Access Code: User Control Restrict Activation: Deactivation: Voice Coverage Message Retrieval Access Code: Voice Principal Message Retrieval Access Code: *80 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 809 Station User Button Ring Control Access Code Used to control the ring behavior for each line appearance and bridged appearance from the station. Allows users to have their phones ring either silently or audibly. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 810 Terminal Dial-Up Test Access Code Used to perform tests on digital telephones to make sure that the telephone and the buttons are communicating properly with the server running Avaya Communication Manager. See your Maintenance documentation for information about the Digital Terminal Remote Looparound Test.
Page 811 Call Vectoring/Call Prompting Features Converse Data Return Code: ___ Add Agent Skill Access Code Enter the digits an agent must dial to be able to add a skill to their current skill set. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 812 Enter the digits an agent must dial to be able to remove a skill from their current skill set. NOTE: The next field is available only if have Vectoring (Basic) Vectoring (Prompting) been enabled on the System-Parameters Customer-Options screen. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 813 Verify Wakeup Announcement Access Code: ______ Voice Do Not Disturb Access Code: ______ Automatic Wakeup Call Access Code Enter the access code the user must dial to schedule or cancel a wakeup call. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 814 If you enter this FAC when your system is an Enhanced multimedia complex, it will revert to a Basic multimedia complex. If you enter this FAC when your system is a Basic mode station it will do nothing. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 815 Multimedia Data Conference Activation If you enter this FAC from any voice station that is participating in a multimedia call, it will alert Avaya Communication Manager that you want to enable data collaboration with the other parties on the call. If you enter this FAC a second time, it will give denial treatment (since a collaboration session is already active).
Page 816: Feature-Related System Parameters
Usage Enter y to indicate a second dial tone is to be given to the calling party on a incoming tie or DID trunk call that is to be routed via AAR/ARS. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 817 Enter a number to identify the switch in a DCS network that makes the referral call. Do not define the remote server/switch identified in this field as local on the system’s Dial Plan screen. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 818 Enter y if ACA measurements will be taken. Otherwise, enter n. Call Park Timeout Interval (minutes) Valid entries Usage 1–90 Enter the number of minutes a call remains parked before it cancels. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 819 Caution note on page 632. attd For system security, Avaya recommends entering attd in this field. This routes intercept calls to the attendant and, if the attendant receives several of these, they will know a problem exists.
Page 820 You can purchase a Magic OnHold ® system, which does not require such a license, from Avaya or our business partners. This field does not appear if Tenant Partitioning is y on the System-Parameters Customer-Options screen. In that case, use the Tenant screen to establish Music on Hold.
Page 821 Enter Bellcore for Bellcore protocol with 212 modem protocol tones. Used in the U.S. and similar countries. V23-Bell Enter V23-Bell for Bellcore protocol with V.23 modem tones. Used in Bahrain and similar countries. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 822 The primary extension does display when the inspect button is pressed. The extension does not display when the inspect button is pressed. Trunk-to-Trunk Transfer Regulations in some countries control the settings for this field. See your Avaya representative for assistance. Valid entries Usage Enter all to enable all trunk-to-trunk transfers.
Page 823 Maximum Number of External Calls Logged Per Station When an external call is not answered, the server running Communication Manager keeps a record of up to 15 calls (provided information on the caller identification is available) and the phone’s message lamp lights.
Page 824 Customer Telephone Activation (CTA) Enabled Valid entries Usage If y, you can use #* to automatically activate telephones after administration. See Installing New Phones for more information. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 825 Service Observing, Intrusion, Verify, and Bridging. Record All Submission Failures in History Allows submission failures to be recorded on the history log. Valid entries Usage Enter y to record submission failures on the history log. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 826 Stations With System-wide Retrieval Permission (enter extension) An extension must be removed from this list before the station is removed from the system. The server running Communication Manager refers to the extensions on this list as “super-retrievers.” Valid entries Usage...
Page 827 Allows any current generation or removal of TTI port translations to be halted and access to TTI is denied. voice Enter voice to allow Personal Station Access and Automatic Customer Telephone Rearrangement. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 828 This provides pickup group members with a visual indication on the Call Pickup status lamp of calls eligible to be answered via Call Pickup. Valid entries Usage Enter y to enable Call Pickup Alerting on a system-wide basis. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 829 Enter the extension number for the extension in an associated field. May not be a VDN extension. tone Provides a siren-type tone to internal calls that cannot be completed as dialed Administrator’s Guide for Avaya Communication Manager November 2003...
Page 830 Loudspeaker Paging and Call Park features. All parked calls that time out (not answered by paged party) return to the parking party. Enter n to enable the Loudspeaker Paging feature. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 831 Extended group call pickup not supported. Number of Emergency Calls Allowed in Attendant Queue Valid entries Usage 0–75 Enter the number of calls allowed in the attendant queue before additional calls are routed to the backup extension. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 832 Valid entries Usage Enter y if a call is to be routed to the attendant if the caller does not dial an authorization code within 10 seconds or dials an invalid authorization code. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 833 Usage Enter the cancellation code # if the main and tandem servers/switches are both of the same type. Enter the cancellation code 1 if an Avaya System 85 or DIMENSION PBX switch is part of the complex/network. Authorization Code Length This field only appears and must be completed if is y.
Page 834 To enhance your system’s security, set Display Authorization Code to n. Valid entries Usage Enter y to allow authorization code digits to display on the set during the dialing. Enter n if these digits should not display. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 835 Valid entries Usage 1200 Enter the required printer speed setting. 2400 4800 9600 Lines Per Page Valid entries Usage 24 – 132 Enter the number of lines per page required for the report. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 836 If a user at the emergency location extension (the extension that made the initial 911 call) manually turns off the Call Forwarding feature, the feature is off no matter how many minutes might remain on the timer. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 837 Enter up to 21 digits. (pause) No-License Incoming Call Number Enter the administered extension that can receive incoming calls when the server running Avaya Communication Manager is in No-License mode. NOTE: This number cannot be a hunt group or ACD number.
Page 838 Party information for calls which are silently alerting their station because of the Send-All-Calls feature. If set to n, you are not guaranteed a Calling Party display for calls sent directly to Coverage by the Send-All-Calls feature. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 839 Enter a number unique to this server/switch in a network of switches. Valid entries Usage 1 to 32767 or This number is an important part of the UCID tag and must be blank unique to the server/switch. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 840 Station screen. This is not an actual phone type, but you can use this to define ports for certain types of Octel Messaging Division systems. Use this value if your voice messaging system operates in Bridged Mode. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 841 Enter y to enable the Automatic Hold feature on a system-wide basis. Auto Start If this field is enabled, the Start buttons on all attendant consoles are disabled. Valid entries Usage Enter y to enable the Automatic Start feature. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 842 Enter y to provide conference tone as long as three or more calls are in a conference call. DID Busy Treatment Valid entries Usage attendant Specifies how to handle a direct inward dialing (DID) call to a busy station. tone Administrator’s Guide for Avaya Communication Manager November 2003...
Page 843 Enter a number between 0 and 999; 0 deactivates the timer. This value is the number of seconds a call can be on hold before the system re-alerts the user to remind them of the call. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 844 Mode Code Related System Parameters on page 1066. Allows you to use the Mode Code Voice Mail System Interface to connect the server running Communication Manager over a DTMF interface to INTUITY AUDIX or other vendors’ voice-mail systems. Valid entries...
Page 845: Special Dial Tone
WAST. If the Unanswered DID Call Timer expires while the DID call is being processed by call vectoring, the timer is ignored. See Wait Answer Supervision Timer in this section. Valid entries Usage A number between 10 and 1024 blank Disables the timer. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 846 *99 to connect, #99 to disconnect. The tones must be programmed at the VRU as well. blank Blank means that no tone is to be sent to the VRU. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 847 The user must press the Transfer button again to complete the process unless Transfer Upon Hang-up is also set to y. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 848 Allows the user to press the hold button on a phone to release a hold (if no other line appearance is on hold or alerting). This does not apply to BRI phones or attendant consoles. Valid entries Usage Enter y to activate the unhold capability Administrator’s Guide for Avaya Communication Manager November 2003...
Page 849 Usage all, initiator, Enter a value for which party or parties on the call should hear the or none ready-to-record indication tone. The default is all. This field cannot be left blank. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 850 QSIG Path Replacement Extension: Path Replace While in Queue/Vectoring? ISDN PARAMETERS Display Connected Name/Number for ISDN DCS Calls Valid entries Usage Enter y to display the connected name/number (if received) for ISDN DCS calls. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 851 Feature Plus signaling. For example, Message Waiting Indication (MWI) requires this extension in order to send the indication to the appropriate server running Communication Manager. Appears only if the field is y on the System-Parameters ISDN Feature Plus Customer-Options screen.
Page 852 15 digits, with truncation occurring at the least significant digits. Valid entries Usage 1 to 5 digits, 0 Enter a number that allows you to apply prefixes to national calling through 9, * and numbers for display. # or blank Administrator’s Guide for Avaya Communication Manager November 2003...
Page 853 Usage Enter any valid, This is the phantom endpoint extension for QSIG Call Independent unassigned Signaling Connections (CISCs), which are similar to NCA extension. Temporary Signaling Connections (TSCs) (both incoming and outgoing). Administrator’s Guide for Avaya Communication Manager November 2003...
Page 854 AUDIX provides the calling party’s name. If no name is found, AUDIX provides the calling party’s phone number. The unknown number is considered “external” and AUDIX provides the calling party’s phone number. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 855 Important: Be sure you have validated that your service provider’s central office is capable of accepting calling name information from Communication Manager in this way. For example, if the central office has a 5ESS, it must be a generic 5EXX or later. Failure to validate the central office capability may cause the central office to drop outgoing calls from your media server.
Page 856 United States, enter 011 . NOTE: Once administered, these fields cannot be cleared until all trunk groups administered for SBS signaling have been removed. For details, see the Trk Grp(s) Signaling Group screens. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 857 Update Frequency, the display will not automatically show charge information. To see charge information for a call, the user must have a disp-chrg button and must press the button before the call drops. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 858 Enter n if you do not want zip tone following a VOA. Intercept Treatment on Failed Trunk Transfers Valid entries Usage Enter y to provide intercept treatment to calls failing trunk transfers. Enter n to drop these calls. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 859 Valid entries Usage broadband This is the least exact of the levels of tone detection. If Avaya Communication Manager detects any tone at all, it interprets this as dial tone. medium The server running Avaya Communication Manager interprets any tone which has a continuous “on”...
Page 860 Repetitive Call Waiting Interval (sec) This field appears when the field is y. Repetitive Call Waiting Tone Valid entries Usage 1 to 99 Enter a number to specify the number of seconds between call waiting tones. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 861 If most of your calls go through an attendant, you might want to set this to y, so your users will be able to distinguish an external call. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 862 Disconnect Supervision-In Disconnect Supervision-Out fields on the Trunk Group screen are n. blank Enter blank if you do not want Avaya Communication Manager to initiate a disconnect. Wait Answer Supervision Timer Unanswered DID Call Timer (seconds) for more information. Valid entries Usage Enter y to enable this feature on a systemwide basis.
Page 863 System-Parameters Customer-Options screen is y. Valid entries Usage 0–99 or blank Enter the number of seconds the caller will hear ringback before the Direct Agent Announcement is heard by the calling party. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 864 Controls the use of BSR available agent adjustments. The field must Vectoring (Best Service Routing) be y on the System-Parameters Customer-Options screen. Valid entries Usage Enter y to allow adjustments to available agents. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 865 Part of enhanced Look-Ahead Interflow. Any calls predicted to be answered before this threshold will not be interflowed (therefore saving CPU resources). Valid entries Usage 0–9 or blank Number of seconds for this threshold Administrator’s Guide for Avaya Communication Manager November 2003...
Page 866: Service Observing
Valid entries Usage Enter y to assign a conference tone to be given to telephone users and calling parties whenever their calls are being monitored using the Service Observing feature. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 867 For use with ASAI Outbound Call Management (OCM). Valid entries Usage Enter y to force the server running Communication Manager to rely on the network to provide answer/busy/drop classification to the server. After the call has been answered, a call classifier can be added to perform answering machine, modem and voice answering detection.
Page 868 Enter y to have agents who are in After Call Work included in the Most-Idle Agent queue. This means that ACW is counted as idle time. Enter n to exclude ACW agents from the queue. Auto Reserve Agents Valid entries Usage none secondary-only Administrator’s Guide for Avaya Communication Manager November 2003...
Page 869 Screen Reference Feature-Related System Parameters Call Selection Measurement This field determines how Avaya Communication Manager selects a call for an agent when the agent becomes available and there are calls in queue. ® For information on CentreVu Advocate, please contact your Avaya Account Executive or see the Avaya Business Advocate Release 11 User Guide.
Page 870: Reason Codes
0. This field identifies an ACD agent to CMS. The number you enter in this field must equal the number of characters in the agent’s login ID. Valid entries Usage 0–9 For CMS, this field cannot be 0. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 871 Specifies the number of seconds before calls are considered abandoned. Calls with talk time that is less than this number (and that are not held) are tracked by BCMS and displayed by VuStats as ABAND calls. Valid entries Usage 1–10 or blank Administrator’s Guide for Avaya Communication Manager November 2003...
Page 872 Valid entries Usage Enter y to allow entry only of login-IDs that have been entered on the BCMS Login-ID screen. Enter n to allow entry of any ACD login of the proper length. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 873 This works only for stations on the local server running Exclusion Communication Manager. Valid entries Usage Enables automatic exclusion by a class of service. Exclusion operates normally. See Exclusion on Telephone feature Buttons on page 114 for more information. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 874 Appears if, on the System-Parameters Customer-Options screen, the field is y. Change COR by FAC Avaya recommends using this password option. Valid entries Usage 4 to 8 digits Requires the password option. blank Disables the password option. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 875 IP PARAMETERS Direct IP-IP Audio Connections Allows direct audio connections between IP endpoints Valid entries Usage Enter to y to save on bandwidth resources and improve sound quality of voice over IP transmissions. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 876 Communication Manager receives a message that the information was received incorrectly by the CO. The switch also sends Russian MFP information over another trunk port if Communication Manager does not receive a timely response for the information.
Page 877: Group Paging Using Speakerphone
Valid entries Usage An extension Assign a phone to the group by entering its extension number in this number field. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 878 This field displays the identifying number the server running Communication Manager assigns to the group when it is created. Name When you save your changes, Avaya Communication Manager fills in this display field with the name assigned to each extension on the Station screen. Related topics Paging Over Speakerphones on page 406 for complete instructions.
Page 879: Holiday Table
Use this screen to define individual holidays or holiday ranges for use with Holiday Vectoring. To use and administer Holiday Vectoring, must be y on the Vectoring (Holiday) System-Parameters screen. Contact your Avaya representative for assistance. Customer-Options Figure 192: Holiday table screen change holiday table 1 Page...
Page 880 Holiday table number. Start Day Valid entries Usage 1-31 Enter the starting day of the holiday. Start Hour Valid entries Usage 0-23 Enter the starting hour of the holiday using a 24-hour clock. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 881: Hospitality
This screen is used to implement the system parameters associated with the hospitality features. To use and administer the Hospitality-related features, Hospitality must be y on the System-Parameters Customer-Options screen. Contact your Avaya representative for assistance. Field descriptions for page 1 Figure 193: Hospitality screen change system-parameters hospitality...
Page 882 Forward PMS Message to INTUITY Lodging This field is used only in ASCII mode. Valid entries Usage PMS-to-INTUITY messages are sent through the server. PMS-to-INTUITY messages are sent directly to the Avaya INTUITY Lodging system. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 883 Message waiting is active on the server and information between the PMS and server is being transmitted. Number of Housekeeper ID Digits Valid entries Usage 0 to 6 Enter the number of digits that the housekeeper must dial for identification. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 884 PMS Link Maximum Retransmission Requests Valid entries Usage 1 to 5 Enter the number of times that the server will allow the PMS to request acknowledgment for a message that it sent. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 885 Take Down Link for Lost Messages Valid entries Usage Enter y to cause the PMS link to come down if messages are being lost. Monitor your PMS error log if you use n. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 886 Third character is the carrier 0 through 20 Fourth and fifth character are the slot number 01 through 04 Six and seventh characters are the circuit number (Analog TIE trunks) 01 through 31 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 887 If voice-synthesis is used, complete the Announcement Ports field. music-on-hold If music-on-hold is used, no other field appears. silence If silence is used, no other field appears. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 888 1 through 80 Gateway (DEFINITY R, CSI) or 1 through 10 (DEFINITY SI) 1 through 250 (S8700 IP-Connect / S8700 Multi-Connect / S8300 Media Server) V1 through V9 Module 01 through 31 Circuit Administrator’s Guide for Avaya Communication Manager November 2003...
Page 889 PMS devices that are based on room number and not extension, this leading digit may be deleted on messages from Avaya Communication Manager to the PMS, and then inserted back on messages from the PMS to Communication Manager.
Page 890 This indicates the wakeup Announcement Type announcement extension when using the integrated announcement circuit pack. Valid entries Usage valid extension or VDN Enter the extension of the announcement you want to use for wakeup calls. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 891 If the PMS Sends Prefix field is set to n and the Number of Digits from PMS field is blank, the server will not support an extension that starts with 0. Valid entries Usage Administrator’s Guide for Avaya Communication Manager November 2003...
Page 892 Printer. This report summarizes the wakeup activity for each extension that had wakeup activity for the past 24 hours. Valid entries Usage hh:mm:am/pm Enter the time where hh=hour, mm=minute, am/pm=A.M. or P.M. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 893 Definition for Rooms in State 4: Rooms in State 4 Definition for Rooms in State 5: Rooms in State 5 Definition for Rooms in State 6: Rooms in State 6 HOSPITALITY FEATURES Suite Check-in? n Administrator’s Guide for Avaya Communication Manager November 2003...
Page 894: Hunt Group
The total number of pages vary depending on your System configuration. See the Hardware Guide for Avaya Communication Manager for the maximum number of hunt groups supported by each configuration.
Page 895 Night Service Destination: _____ COR: MM Early Answer? Security Code: ____ ISDN Caller Display: ________ The two fields display only when the and the fields Extension Calls Warning Port Time Warning Port are x. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 896 Night Service Destination: _____ COR: MM Early Answer? Security Code: ____ ISDN Caller Disp: ________ Queue Length: ___ Calls Warning Threshold: ___ Port: x Extension: ____ Time Warning Threshold: ___ Port: x Extension: ____ Administrator’s Guide for Avaya Communication Manager November 2003...
Page 897 ACD agents. The agents in this split/skill must log in to receive ACD split/skill calls. If this hunt group is on a remote server running Communication Manager and using the AUDIX in a DCS feature, then enter n. Calls Warning Threshold...
Page 898 Enter the class of restriction (COR) number that reflects the desired restriction for the hunt group. If this is a hunt group supporting the AUDIX in a DCS feature, the CORs on the Hunt Group screen on each server running Communication Manager must be the same. Valid entries...
Page 899 Table 17: Group Types circ ucd- ead- ucd- ead-l ACD=n ACD, Split, Vector = n/y ACD, Skill, Vector = n/y ACD, Skill, Vector = y Advocate or Elite ACD, Skill, Vector = y Dynamic Advocate Administrator’s Guide for Avaya Communication Manager November 2003...
Page 900 “round-robin” order. The order in which you administer the extensions determines the order that calls are directed. The server running Communication Manager keeps track of the last extension in the hunt group to which a call was connected. The next call to the hunt group is offered to the next extension in the circular list, independent of how long that extension has been idle.
Page 901 For S8300 Media Server, S8700 IP-Connect, S8700 Multi-Connect Security Code Enter a security code (password) used for the Demand Print feature. Valid entries Usage 3 to 8 digits Enter the password for the Demand Print feature. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 902 01 through 04 Six and seventh characters are the circuit number (Analog TIE trunks) 01 through 31 For example, 01A0612 is in cabinet 01, carrier A, slot 06, and circuit number (port) 12. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 903 Controlling Adjunct: ____ Timed ACW Interval (sec): ___ Multiple Call Handling: _____________ Redirect on No Answer (rings): ___ Redirect to VDN: _____ Forced Entry of Stroke Counts or Call Work Codes? _ Administrator’s Guide for Avaya Communication Manager November 2003...
Page 904 Adjunct CTI Link Appears when the field is y and the field is asai or adjlk. Enter the appropriate Controlling Adjunct ASAI CTI Link. This field cannot be blank. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 905 Hunt Group screen and the Business Advocate field is y on the Feature-Related System Parameters screen. Valid entries Usage Enter y to apply the dynamic queue operation to the calls queued to the skill. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 906 For example, if you enter 45 calls whose EWT exceeds 45 seconds will be classified as over threshold 1. This field is used with Service Level Supervisor and only appears if the Service Level field is y. Supervisor Administrator’s Guide for Avaya Communication Manager November 2003...
Page 907 VuStats BCMS the system displays the following message: <value> cannot be used; assign either BCMS or VuStats first Contact your Avaya representative to assist with any changes you want to make on the System-Parameters Customer-Options screen. external Provides measurements made by the Call Management System (external to the server running Communication Manager).
Page 908 Redirection on No Answer (rings) field is blank. Direct Agent calls go to the agent’s coverage path if it is administered. If not, the calls go to a VDN. Valid entries Usage Assigned VDN or blank Administrator’s Guide for Avaya Communication Manager November 2003...
Page 909 Hunt Group screen, the Skill fields are y. For information on CentreVu® Advocate, please contact your Avaya Account Executive or see the CentreVu® Advocate User Guide. Valid entries Usage Enter y to use Service Level Supervisor for this skill.
Page 910 Hunt Group screen, the field is y. Measured Valid entries Usage 0-99999 Enter a split or skill objective. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 911 Enter the name of the AUDIX machine as it appears on the Node Names screen. Only appears on DEFINITY Server R. Add the AUDIX name to the Node Names screen before entering it in this field. For more information on the Node Names screen, see Administration for Network Connectivity for Avaya Communication Manager.
Page 912 If LWC is attempted, the messages are stored in AUDIX. The Audix Name field must be filled in too. If LWC is attempted, the messages are stored in the system processing element (spe). none Administrator’s Guide for Avaya Communication Manager November 2003...
Page 913 Indicates the hunt group does not serve as a message hunt group. Message Center AUDIX Name Enter the name of the Message Center AUDIX. Appears on Avaya DEFINITY Server R, S8300 Media Server, S8700 IP-Connect, and S8700 Multi-Connect if the Message Center field is audix or rem-vm.
Page 914 Valid entries Usage 1 through 99 Avaya recommends that, if this split/skill or hunt group is a coverage point for another split/skill, this delay should not be more than 15 seconds. blank Leave blank if there is no second announcement.
Page 915 If this is the forced first announcement, the caller always hears ringback after the announcement; otherwise, the caller hears music (if provided). blank Leaving this field blank indicates there will be no announcement. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 916 Valid entries Usage rem-audix DCS feature allowing AUDIX to be located on another server audix For AUDIX located on this server running Avaya Communication Manager msa-vm For voice-mail system integrated using Mode Codes or Digital Station Emulation qsig-mwi QSIG network allowing AUDIX, or another QSIG-integrated...
Page 917 Valid entries Usage 1 through 99 Avaya recommends that, if this split/skill or hunt group is a coverage point for another split/skill, this delay should not be more than 15 seconds. blank Leave blank if there is no second announcement.
Page 918 10 : 23 : 11 : 24 : 12 : 25 : 13 : 26 : More Members Exist NOTE: Only Pages 1, 2, and 3 appear if the hunt group is skilled. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 919 This display-only field shows there are more members than currently displayed (the current page is not the last page). Total Administered Members Appears on all member pages. Indicates the total number of members administered for this hunt group. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 920: Intercom Group
6: ________ __ 7: ________ __ 8: ________ __ 9: ________ __ 10: ________ __ 11: ________ __ 12: ________ __ 13: ________ __ 14: ________ __ 15: ________ __ 16: ________ __ Administrator’s Guide for Avaya Communication Manager November 2003...
Page 921 Enter 1 if there are 9 or fewer members. Enter 2 if there are 10 or more members. Name Display-only field. The server running Communication Manager fills in this field with the name from the Station screen. Related topics See Whisper paging on page 1760 for detailed information on whisper paging.
Page 922: Inter-Exchange Carrier (Ixc) Codes
9 and * digit string to access the interexchange carrier. No duplicate access numbers are allowed in the table. IXC Name Valid entries Usage 0 to 15 characters Description to identify the IXC Administrator’s Guide for Avaya Communication Manager November 2003...
Page 923 Valid entries Usage 1 to 4 digit code format xxxx For line 1 For line 2 IXC Prefix Valid entries Usage 1 to 3 digit prefix For line 1 For line 2 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 924: Intra-Switch Cdr
Intra-Switch CDR. The display command functions similarly to the change command. Capacities The Intra-Switch CDR extension capacities vary from server to server. For more information, see the Hardware Guide for Avaya Communication Manager. Field descriptions for page 1 Figure 208: Intra-Switch CDR screen...
Page 925: Ip Address Mapping
___.___.___.___ ___.___.___.___ ____ ________ ___.___.___.___ ___.___.___.___ ____ ________ ___.___.___.___ ___.___.___.___ ____ ________ ___.___.___.___ ___.___.___.___ ____ ________ ___.___.___.___ ___.___.___.___ ____ ________ ___.___.___.___ ___.___.___.___ ____ ________ ___.___.___.___ ___.___.___.___ ____ ________ ___.___.___.___ ___.___.___.___ ____ ________ Administrator’s Guide for Avaya Communication Manager November 2003...
Page 926 Usage 32-bit address See the Administration for Network Connectivity for (4 decimal numbers, each Avaya Communication Manager for more information. in the range 0-255) To IP Address Defines the termination of a range of IP addresses. If this field and the...
Page 927 IP softphone dialing in through PPP from somewhere outside your network. Valid entries Usage Enter the emergency location extension (up to 7 digits) for this station. Default is blank. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 928: Ip Codec Set
(and their “flavors”) if the G711MU does not meet your desired voice-quality/bandwidth trade-off specification. For example, if a far-end server is not running Avaya Communication Manager, you may need to change the codec to match one that is supported by that server’s software.
Page 929 Specify the number of frames per packet up to a packet size of 60 milliseconds (ms). Valid entries Usage 1-6 or blank The default frame size for G.711 and G.729 codecs is 2 frames (20 ms), and for G.723 is 3 frames (30 ms). Administrator’s Guide for Avaya Communication Manager November 2003...
Page 930: Silence Suppression
Use this option to encrypt these links: • Server-to-gateway (H.248) • Gateway-to-endpoint (H.323) Avaya Encryption Algorithm. Use this option as an alternative to AES encryption when: • All endpoints within a network region using this codec set must be encrypted.
Page 931: Ip Interfaces
Code/Sfx These fields identify the circuit pack code number for each interface. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 932 Use this screen to assign a network region to an IP interface device, or to administer the threshold number of sockets to be used for endpoint registration of a C-LAN before a warning is logged. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 933 (DEFINITY CSI, SI) or 1 through 64 (S8700 IP-Connect / S8700 Multi-Connect / S8300 Media Server) A through E Third character is the carrier. 0 through 20 Fourth and fifth character are the slot number. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 934 The subnet mask is a 32-bit binary number that divides the network ID and the host ID in an IP address. Valid entries Usage 255, 254, Identifies the subnet mask associated with the IP address for this IP 252, 248, interface. 240, 224, 192, 128, 0 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 935 Enter the address of a network node that serves as the default gateway for the IP interface. Entering a value in this field poses a potential security risk. For more information on using a default gateway, see Administration for Network Connectivity for Avaya Communication Manager. Enable Ethernet Pt? Allows use of the ethernet port.
Page 936: Ip Network Region
H.323 Link Bounce Recovery? y RSVP Refresh Rate(secs): 15 Idle Traffice Interval (sec): 20 Retry upon RSVP Failure Enabled? y Keep-Alive Interval (sec): 6 RSVP Profile: guaranteed-service Keep-Alive Count: 5 RSVP unreserved (BBE) PHB Value: 40 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 937 A display-only field indicating the number of the region being administered. AUDIO PARAMETERS Codec Set Specifies the codec set assigned to the region. Valid entries Usage Enter the number for the codec set for the region. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 938 IP-to-IP connections between regions is that of the telephone itself (without being translated by NAT). IP phones must be configured behind a NAT device before this entry is enabled. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 939 1-250 (For Avaya S8300 Media Server, Avaya S8700 Multi-Connect, and Avaya S8700 IP-Connect only.) Enter the number for the location for the IP network region. The IP endpoint uses this as its location number. This applies to IP telephones and softphones.
Page 940 This field only appears when the Use Default Server Parameters field is set to n and the and the RTCP Enabled field is set to y Valid entries Usage 1-65535 Enter the port for the RTCP Monitor server. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 941 Usage 0-63 Enter the decimal equivalent of the DiffServ Audio PHB value. Call Control 802.1p Priority Provides Layer 2 priority for Layer 2 switches. Valid entries Usage Specifies the 802.1p priority value. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 942 This limits end-to-end queuing delay from sender to receiver. This setting is best for VoIP applications. controlled-load This subset of guaranteed-service provides for a traffic specifier, but not end-to-end queuing delay. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 943 TCP stack ends the TCP session and the associated socket is closed.. Valid entries Usage 1-120 Specify the interval between KA retransmissions in seconds. Default is 5. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 944 Specify the number of retries when if no ACK is received. Default is Field descriptions for Page 2 Beginning with Release 2.0 of Communication Manager, page 2 is the LSP Names page. This page covers the information for the Local Spare Processor names in priority order.
Page 945 Display-only. Shows the source region for this inter-network connection. dst rgn The entry in this field identifies the destination region for this inter-network connection.. Valid entries Usage 1-250 Display-only. Shows the destination region for this inter-network connection. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 946 Valid entries Usage Calls, This field allows you to limit bandwidth by number of connections, Kbits/sec, bandwidth in Kbits/sec, bandwidth in Mbits/sec, or it can be left Mbits/sec, blank. Default is blank. NoLimit Administrator’s Guide for Avaya Communication Manager November 2003...
Page 947: Ip Node Names
If you are using the Converged Communications Server for SIP Instant Messaging, enter the IP address for the SIP Proxy Server for your network in the corresponding fields on the IP Node Names screen. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 948: Ip-Options System Parameters
(4 decimal numbers, each device that is used for a connection. in the range 0-255) See the Administration for Network Connectivity for Avaya Communication Manager for more information. IP-Options System Parameters Field descriptions for page 1 display system-parameters ip-options Page 1 of...
Page 949 Enter the time. Default is 20. Roundtrip Propagation Delay (ms) Specifies thresholds to be applied to roundtrip packet propagation delays (as measured by ping) for use in activating or clearing signaling group bypass. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 950: Default Server Ip Address
The RTCP monitor is a separate computer that receives RTCP packets from many devices. Avaya Communication Manager pushes these values to IP phones, IP softphones and VoIP media modules, such that they know where to send the data. The IP address is that of the RTCP server. The server port is the TCP/IP port of that RTCP server where the information should be sent.
Page 951 Enter a login up to 10 characters. Password Indicates the password to be used by the Media Gateway to access the Announcement Server. Valid entries Usage 1-10 characters or blank Enter a password up to 10 characters. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 952 H.248 MEDIA GATEWAY Link Loss Delay Timeout (minutes) This field is to assist with the H.248 link bounce recovery mechanism of the Avaya G700 Media Gateway; specifically, to prevent the call controller from removing all boards and ports prematurely in response to a link bounce.
Page 953: Ip Routing
01 through 31 1 through 80 Gateway (DEFINITY R, CSI) or 1 through 10 (DEFINITY SI) 1 through 250 (S8700 IP-Connect / S8700 Multi-Connect / S8300 Media Server) V1 through V9 Module Administrator’s Guide for Avaya Communication Manager November 2003...
Page 954 0 or 1 Enter 1 on a server that has more than one CLAN circuit pack installed. See Administration for Network Connectivity for Avaya Communication Manager for more information. Network Bits This field is a 32-bit binary number that divides the network ID and the host ID in an IP address.
Page 955 134,217,726 252.0.0.0 67,108,862 254.0.0.0 33,554,430 255.0.0.0 16,777,214 255.128.0.0 8,388,606 255.192.0.0 4,194,302 / 10 255.224.0.0 2,097,150 / 11 255.240.0.0 1,048,574 / 12 255.248.0.0 524,286 / 13 255.252.0.0 262,142 / 14 1 of 2 Administrator’s Guide for Avaya Communication Manager November 2003...
Page 956 For the Network Bits and Subnet Mask fields, if you put a value into either field and then press to move the cursor to another field, the other field gets populated Enter automatically with a value corresponding to the one you just entered. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 957 Node Names screen. circuit pack, enter a node name defined on the Node Names screen. See Administration for Network Connectivity for Avaya Communication Manager for information on how to administer node names. processor Processor is only available for S8100 Media Server and S8300 Media Server.
Page 958 Enter cbc to reserve the trunk for outgoing use only to enhance Network Call Redirection. CDR1, CDR2 Use this to connect either the primary or secondary CDR device over a TCP/IP link. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 959 Can be entered only if, on the System-Parameters Customer-Options screen, the Co-Res DEFINITY LAN Gateway field is y. Use this service type for co-resident DEFINITY LAN Gateway. For more information, see the Avaya MultiVantage™ CallVisor® ASAI Technical Reference. NOTE: If DLG is selected, another screen displays. See DLG Administration page 777.
Page 960 Connectivity Timer Valid entries Usage 1–255 Indicates the amount of time (in seconds) that the link can be idle before Communication Manager sends a connectivity message to ensure the link is still up. Packet Resp Timer Valid entries Usage 1–255...
Page 961: Isdn Numbering - Calling Party Number Conversion For Tandem Calls
Tandem calls that route to the public network cannot always provide the correct calling party information, resulting in loss of caller ID information. Communication Manager provides a way of modifying the calling party number on a tandem call that lands in the public network. Use this screen to administer calling party number formats for tandem calls.
Page 962 Default. Indicates that all trunk groups are valid provided the field on the ISDN Trunk Group Modify Tandem Calling Party screen is set to y. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 963 Indicates that all trunk groups are valid provided the Modify field on the ISDN Trunk Group screen is Tandem Calling Party set to y. NOTE: The following end validation checks should be performed for this screen: Administrator’s Guide for Avaya Communication Manager November 2003...
Page 964: Isdn Trunk Group
Trunk Hunt fields administered as cyclical, but if one end is administered as ascend, the other end must be administered as descend. This helps avoid the possibility of glare conditions. When ISDN-BRI is used, the Trunk Hunt field has to be cyclical. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 965 The TN767 cannot be used to carry the D-channel if either the TN778 (PACCON) or TN1655 (PKTINT) circuit packs are used to switch the D-channel. However, in these circumstances, the TN767 can be used for NFAS interfaces carrying only B-channels. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 966 Data Module Processor Channel Assignment for DEFINITY Interface Links Trunk Group (ISDN) ISDN Numbering - Public/Unknown ISDN Numbering - Private Route Pattern Hunt Groups ISDN Caller Display Terminating Extension ISDN Caller Display Group Administrator’s Guide for Avaya Communication Manager November 2003...
Page 967 ISDN-BRI Circuit Pack Screen (if using ISDN-BRI interfaces) or DS1 Circuit Pack Screen (if using ISDN-PRI interfaces) Route Pattern Hunt Groups ISDN Caller Display Signaling Group (if using ISDN-PRI interfaces) Terminating Extension Group ISDN Caller Display Administrator’s Guide for Avaya Communication Manager November 2003...
Page 968 Send Non-ISDN Trunk Group Name Connected Name and fields. Display Connected Name/Number for ISDN DCS Calls • ISDN-BRI Trunk Circuit Pack — This screen is required if using ISDN-BRI trunk interfaces. Assign all fields as required. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 969 Communication Interface Links — Use this screen only for a TN765. Assign link numbers 01 to 08 for a multi-carrier cabinet system or links 01 to 04 for a single-carrier cabinet system as required. When first administering this screen for ISDN in Avaya Communication Manager, do not administer the Enable field.
Page 970 Digital Loss Group: __ Incoming Calling Number - Delete: ___ Insert: _______ Format: _______ Bit Rate: 1200_ Synchronization: async Duplex: full Disconnect Supervision - In? y Out? n Answer Supervision Timeout: 0__ Administrator’s Guide for Avaya Communication Manager November 2003...
Page 971 Enter automatic only if your public network sends Advice of Charge information automatically. end-on- Enter end-on-request if Avaya Communication Manager must request request charge information with each call, and you want to receive only the final call charge. during-on-...
Page 972 • Warning message indicates that all Incoming Call Handling entries are removed when screen is submitted • When screen is submitted with these values, all Incoming Call Handling entries are removed Administrator’s Guide for Avaya Communication Manager November 2003...
Page 973 Communication Manager. If this field is blank, Avaya Communication Manager passes on the encoding received in the incoming setup message. If the incoming setup message did not contain CPN information and digits are added, the outgoing message will contain these digits.
Page 974 Max Message Size to Send Defines Communication Manager’s maximum ISDN message size. Currently, the system can receive 260-byte messages. Valid entries are 128, 244, 256, and 260. The following table indicates the expected ISDN-PRI message size from several Lucent Technologies and Avaya Inc.
Page 975 0 (feature) or 1 (service) on the Network Facilities screen is allowed. As many as 10 (for Avaya DEFINITY Server SI or CSI) or 200 (for DEFINITY Server R) ISDN trunk groups can have this field administered as cbc.
Page 976 — Set the Used for DCS field (on page 2) to y. ISDN Feature Plus Public network feature plus signaling. ANSI. Available only if, on the System-Parameters Customer-Options screen, the ISDN-PRI ISDN-BRI field is y or field is y. Used for DCS Administrator’s Guide for Avaya Communication Manager November 2003...
Page 977 Facility Encoding screen. Trunk Hunt Avaya Communication Manager performs a trunk hunt when searching for available channels within a facility in an ISDN trunk group. With both ascend and descend, all trunks within an ISDN trunk group are selected based on this field and without regard to the order in which trunks are administered within the trunk group.
Page 978 Abandoned Call Search? n Suppress # Outpulsing? n Charge Conversion: 1 Decimal Point: none Currency Symbol: Charge Type: units Per Call CPN Blocking Code: Per Call CPN Unblocking Code: Outgoing ANI: Ds1 Echo Cancellation? n Administrator’s Guide for Avaya Communication Manager November 2003...
Page 979 These fields are unique to the ISDN Trunk Group screen. BSR Reply-best DISC Cause Value Servers running Avaya Communication Manager that are polled as resources in a Best Service Routing application return data to the polling media server or switch in the ISDN DISC message. Since some cause values do not work over some networks, this field sets the cause value that your server will return in response to a BSR status poll.
Page 980 (ANF-TC) features provide a counter that reflects the number of switches (that is, the number of hops) that a call has gone through. The counter increments as a call leaves Avaya Communication Manager using tandem facilities. Valid values are y and n. One or both of the features can be applied to the trunk group depending on the following: —...
Page 981 Group Type Used for DCS If the Group Type field is not isdn or it is isdn, but the Used for DCS field does not appear, default is preferred. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 982 1 of the ISDN trunk group screen. Valid entries Usage Enter y to enable Separation of Bearer and Signaling (SBS) for the trunk group. The default is n (SBS is not enabled). Administrator’s Guide for Avaya Communication Manager November 2003...
Page 983 (restricted) on the ISDN Trunk Group screen, as this causes display problems. NOTE: The ISDN Numbering - Public/Unknown Format screen overrides the Send Connected Number field entry for any administrable block of extensions. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 984 Valid entries are y, n, or r (restricted). The value r indicates that the calling/connected name will be sent by Avaya Communication Manager, but will be marked “presentation restricted.” This value is valid only if the Supplementary Service Protocol field is a (national supplementary service), b (for called/busy only) or d for the QSIG Global Networking Supplementary Service Protocol.
Page 985 Specifies whether the user Information Element (IE) is shared. Valid entries Usage shared If the trunk is connected to an Avaya DEFINITY 6.3 (or later) switch or media server. service-provider If the trunk is connected to a pre-DEFINITY 6.3 switch, or service provider functionality is desired.
Page 986 Changing the priorities in this screen may affect whether certain information will be sent. For more information about setting priorities, see “Information Forwarding” in Avaya Communication Manager Contact Center Guide to ACD Contact Centers. These fields are unique to the ISDN trunk group screen.
Page 987 ISDN trunk group. The number of unique treatments that can be specified in this table and the number of pages vary depending on whether the Usage Allocation Enhancements feature is enabled and on the amount of available system memory. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 988 Trunk Group screen. A subsequent change trunk-group or display trunk-group command then shows the rearranged order.) Avaya Communication Manager traverses the table from top to bottom and picks the first entry that matches all the following criteria: •...
Page 989 The resultant number formed from digit deletion/insertion is used to route the call, provided night service is not in effect. Valid entries are up to 16 characters consisting of a combination from the following: 0 to 9, *, #, or leave blank. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 990 Switched Network offers this service under the titles “CPN/BN to Terminating End on a Per-Call Basis” and “ANI (BN) on Request.” An entry of none indicates Communication Manager will not request either CPN or BN for any incoming calls of this type. Valid entries are cpn-only, bn-only, bn-pref (prefer BN, but accepts CPN), cpn-pref (prefer CPN, but accepts BN), none, or leave blank.
Page 991 See Service Type description for a list of predefined Services/Features that can be received on a call by call basis. In addition, the user defined service types can also be used. The identifier other is used for all Services/Features not explicitly specified. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 992 This field must be assigned if the Fixed field is y. Valid entries are 1–3 or blank. Fixed Indicates whether the allocation plan will be fixed. If y is entered, the plan number entered in the Allocation Plan Number field will be enabled. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 993 Enter y to specify the ISDN information transfer rate for 1536-kbps of data, which is comprised of 24 B-channels. When a trunk group is administered to support H11, the trunk/hunt algorithm to satisfy a call requiring 1536-kbps bandwidth uses a fixed allocation scheme. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 994 __________ _____ 10: _______ _____ __________ _____ 11: _______ _____ __________ _____ 12: _______ _____ __________ _____ 13: _______ _____ __________ _____ 14: _______ _____ __________ _____ 15: _______ _____ __________ _____ Administrator’s Guide for Avaya Communication Manager November 2003...
Page 995: Isdn Numbering - Private
Private Numbering Plan. Avaya Communication Manager supports private-network numbers up to 15 digits long. If the total number — including the level 1 and 2 prefixes, the PBX identifier, and the extension — is more than 15 digits long, neither QSIG Party Numbers nor the information elements are created or sent.
Page 996 For example, extension 35581 might have a private network number of 221-5581. To send this network number correctly, you must set the Deleted Digits field to 1 (that is, you must tell Avaya Communication Manager to delete 1 digit before inserting the PBX Identifier of 221).
Page 997 Identification Number (PartyNumber data type) is sent for QSIG PartyNumbers encoded in ASN.1-defined APDUs. In this case, the ASN.1 data type containing the PartyNumber (PresentedAddressScreened, PresentedAddressUnscreened, PresentedNumberScreened, or PresentedNumberUnscreened) is sent marked as with for the PresentationRestricted NULL associated digits. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 998: Isdn Numbering - Public/ Unknown
(PartyNumber data type) is not sent for QSIG PartyNumbers. In this case, the ASN.1 data type containing the PartyNumber (PresentedAddressScreened, PresentedAddressUnscreened, PresentedNumberScreened, or PresentedNumberUnscreened) will be sent marked as with PresentationRestricted for the associated digits. NULL Administrator’s Guide for Avaya Communication Manager November 2003...
Page 999 If this field is blank, the extension is sent unchanged. This is useful in countries where the public network is able to insert the appropriate CPN Prefix to form an external DID number. Administrator’s Guide for Avaya Communication Manager November 2003...
Page 1000 Enter the total number of digits to send. Trk Grp(s) Communication Manager generates the station’s identification number if there is an entry in the Ext Code field, and this field is administered with the trunk group number carrying the call.

Avaya Communication Manager Administrator's Manual

Volume

Volume

About this Document

System Basics

Planning the System

Managing Phones

Managing Phones Features

Managing Attendant Consoles

Managing Displays

Handling Incoming Calls

Routing Outgoing Calls

Managing Multimedia Calling

Setting up Telecommuting

Enhancing System Security

Managing Trunks

Managing Announcements

Managing Group Communications

Managing Data Calls

Administering Media Servers

Collecting Billing Information

Command Reference

Phone Reference

Quick Links

Troubleshooting

Related Manuals for Avaya Communication Manager

Summary of Contents for Avaya Communication Manager