Avaya Communication Manager Administrator's Manual page 226

Handling Incoming Calls
Setting up "flexible" extended group pickup
The Extended Pickup Group screen groups together the pickup groups that can have their
calls picked up by the pickup groups with identical extended pickup group numbers. The
pickup groups numbers are listed using the lowest available Pickup Numbers. A unique
Extended Pickup Group number can be assigned to each pickup group on this screen. The
entries in the Extended Group are the groups that can have calls picked up by the group
with the matching Extended Group number in the Pickup Group screen. Thus, a particular
group's calls may be picked up by members of many extended pickup groups.
Note:
On the
Note:
Call Pickup field is flexible, you can administer a pickup group in multiple
extended pickup groups.
To create a flexible extended pickup group:
1. Type change system-parameters features and press Enter.
The Feature-Related System Parameters
2. In the Extended Group Call Pickup field, type flexible.
3. Press Enter to save your changes.
4. Type change feature-access-codes and press Enter.
The Feature Access Code
5. In the Extended Group Call Pickup Access Code field, type the desired FAC.
See the dial plan to enter the correct sequence and number of digits.
6. Press Enter to save your changes.
7. Type add pickup-group next and press Enter.
The Pickup Group
8. In the Extended Group Number field, type the number of the extended pickup group that
can answer calls to this group.
For each administered pickup group, indicate an extended group by entering the extended
pickup group number. This extended pickup group number identifies the other pickup
groups that can have calls picked up by the pickup group.
9. Add extended members as for other pickup features.
10. Type change extended-pickup-group n , where n is the number of the extended
pickup group to change, and press Enter.
The Extended Pickup Group
226 Administrator Guide for Avaya Communication Manager
Feature-Related System Parameters
screen appears.
screen appears.
screen appears.
screen, if the Extended Group
screen appears.