Voice Conference Notification (Vcn); Soft Console V3.0 - Avaya IP Office Conferencing Center 3.0 Installation And Administration Manual

Conferencing Center 3.0 Installation Manual
If an incorrect conference ID or PIN is entered, the action taken will depend on the call flow set up by the
system administrator.

Voice Conference Notification (VCN)

Note: Please be aware that for external participants joining a conference via VCN to get a cohesive
greeting, a greeting message must be recorded to the Conf_Prompt24.wav file on VM Pro. Once
recorded, the system will play this greeting message prior to the Press 1 to accept prompt.
If VCN was enabled when the conference was booked, participants scheduled to join a particular
conference can do so by accepting a voice notification via the telephone. You will be asked to:
• Press 1 to accept. (If PIN checking was enabled, you will be asked to enter the PIN number after
pressing 1.)
• Press 2 to decline.
• Press 3 if the participant is not available.
If a participant's phone line is engaged, VCN dials the line again two additional times, every 3 minutes,
and informs the participant of the conference if the line is free.

Soft Console v3.0

IP Office SoftConsole displays active conferences booked via Conferencing Center. From the
SoftConsole screen, the operator can then add valid participants into those active conferences by first
establishing a call (either incoming or outgoing) to the valid participants.
This method of joining a conference should only be used as a last resort because it is dependent on the
following criteria:
• IP Office SoftConsole is available and configured properly.
•
The SoftConsole operator recognizing you as a valid conference participant.
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