Investigating Communication Issues; Software Is Not Communicating With The Isq 7000 System; Cannot Download Methods To The Isq 7000 System; Gc Does Not Start Or Is Not Ready - Thermo Scientific ISQ 7000 Hardware Manual

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Troubleshooting

Investigating Communication Issues

Investigating Communication Issues

Software is not communicating with the ISQ 7000 system.

Possible Remedies
If the ISQ 7000 instrument and the PC are not communicating, press the Reset button, which is found on the interior front panel inside the
front door. You can also power-off the ISQ 7000 instrument and power it back on again.
Make sure the Ethernet cable is properly connected to the ISQ 7000 instrument.
Confirm the TCP/IP configuration on the computer matches the ISQ 7000 instrument.
Reboot the computer.

Cannot download methods to the ISQ 7000 system.

Possible Remedy
Verify that your instruments are properly configured in the Instrument Configuration utility.

GC does not start or is not ready.

Possible Remedies
Open the Instrument Configuration utility and verify the GC methods and configuration.
Make sure the Remote Start cable is properly connected to the Generic/HS port on the GC and to the GC Start port on the ISQ 7000
instrument.
122 ISQ 7000 Hardware Manual
When you run Communications Check diagnostics on the ISQ 7000 system, the Xcalibur
software verifies the instrument is communicating with the computer at the proper speed for
fast scanning. Your instrument or software may indicate the following types of issues.
WARNING ELECTRICAL SHOCK HAZARD: When troubleshooting any issue that requires
removing a cover on the ISQ 7000 mass spectrometer, you should power-off and vent the
instrument to avoid harming yourself.
AVERTISSEMENT RISQUE D'ÉLECTROCUTION : lorsque vous cherchez à résoudre un
problème nécessitant d'enlever le couvercle du spectromètre de masse ISQ 7000, mettez
hors tension et ventilez l'instrument pour éviter de vous blesser.
Thermo Scientific