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2
Troubleshooting
Investigating Communication Issues
Investigating Communication Issues
Software is not communicating with the TSQ 9610 system.
Table 1. Possible Remedies for Software Communication Issues
If the TSQ 9610 system and PC are not communicating, press the Reset button, which is found on the interior front panel inside the front
door. You can also power-off the TSQ 9610 system and power it back on again.
Make sure the Ethernet cable is properly connected to the TSQ 9610 instrument.
Confirm the TCP/IP configuration on the computer matches the TSQ 9610 system's.
Reboot the computer.
Cannot download methods to the TSQ 9610 system.
Table 2. Possible Remedy for Inability to Download Methods
Verify that your instruments are properly configured in the Instrument Configuration utility.
GC does not start or is not ready.
Table 3. Possible Remedies if the GC will not Start
Open the Instrument Configuration utility and verify the GC methods and configuration.
Make sure the Remote Start cable is properly connected to the Generic/HS port on the GC and to the GC Start port on the TSQ 9610
system.
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TSQ 9610 Hardware Manual
When you run Communications Check diagnostics on the TSQ 9610 system, the Xcalibur
software verifies the instrument is communicating with the computer at the proper speed for
fast scanning. Your instrument or software may indicate the following issues.
Note If the possible remedies do not correct the issue please contact Thermo Fisher
Scientific technical support. See
.
WARNING ELECTRICAL SHOCK HAZARD: When troubleshooting any issue that requires
removing a cover on the TSQ 9610 mass spectrometer, you should power-off and vent the
instrument to avoid harming yourself.
AVERTISSEMENT RISQUE D'ÉLECTROCUTION : lorsque vous cherchez à résoudre un
problème nécessitant d'enlever le couvercle du spectromètre de masse TSQ 9610 mettez
hors tension et ventilez l'instrument pour éviter de vous blesser.
Contacting Us
for contact information.
Thermo Scientific
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Table of Contents
Troubleshooting
