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03-330, 03-462 Image Processing PWB to Scanner Fault
Entry RAP
03-330 An image processing PWB to scanner PWB communications error has been detected.
03-462 A speed mismatch between the image processing PWB and the scanner has been
detected in the NVM.
Procedure
WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
Identify the speed of the machine, refer to SCP 7 Machine Features. Perform one of the steps
that follow:
•
32 to 55 ppm: go to the 03-330A, 03-462A Image Processing PWB to Scanner Faults
RAP (32-55 ppm).
•
65 to 87 ppm: go to the 03-330B, 03-462B Image Processing PWB to Scanner Faults
RAP (65-87 ppm).
WorkCentre 5687 Family
03-330A, 03-462A Image Processing PWB to Scanner Fault
RAP (32-55 ppm)
Initial Actions
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
•
Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 03-
330, 03-462 Image Processing PWB to Scanner Faults Entry RAP.
•
Switch off the machine, then switch on the machine, GP 14.
•
Check the fault history file for other 03-xxx fault codes. If the 03-xxx fault codes occur ran-
domly, the cause may be due to electrical noise. Go to OF10 intermittent Failure RAP.
Procedure
1.
Ensure all the connectors on the PWBs that follow are correctly and securely seated:
•
Image processing PWB, PL 3.20 Item 3.
•
Power distribution PWB, PL 3.20 Item 5.
•
Scanner PWB, PL 14.25 Item 4.
•
CCD PWB, PL 14.25 Item 19.
2.
Go to Flag 1, Flag 2 and Flag 3. Check the wiring. Repair or install new harnesses as nec-
essary, PL 14.25 Item 5 or PL 14.25 Item 13.
NOTE: Flag 4 indicates the main communication lines.
3.
Go to Flag 1 and Flag 2. Check the voltages. Refer to:
•
01B 0V Distribution RAP.
•
01D +3.3V Distribution RAP.
•
01F +12V Distribution RAP.
•
01G +24V Distribution RAP.
4.
Go to dC640 Video Path Diagnostics. Perform the Scanner Video Test.
5.
Re-load the software, GP 4 Machine Software.
6.
If necessary, install new components:
•
Scanner PWB, PL 14.25 Item 4.
•
Power distribution PWB, PL 3.20 Item 5.
•
Image processing PWB, PL 3.20 Item 3.
•
Scanner module, PL 14.20 Item 1.
NOTE: If installing a new scanner module, ensure that the scanner is the correct
speed for the machine. 32-38 cpm scanners have serial numbers beginning with 3.
45-55 cpm scanners have a serial number beginning with 5. Refer to REP 14.1A for
location of the serial number.
August 2007
2-71
WARNING
Status Indicator RAPs
03-330, 03-462, 03-330A, 03-462A
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