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03-360, 03-408 to 03-410, 03-418 IOT to Output Device Error
RAP
03-360 The IOT to output device communications have failed.
03-408 The IOT has failed to detect the OCT at power on.
03-410 The system failed to detect the output device at power on.
03-418 The system has detected that the output device software is not compatible with the
image processing software.
Initial Actions
WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord from the
customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
•
1K LCSS Only. Un-dock the 1K LCSS from the machine, refer to REP 11.11-120 1K
LCSS Removal. Check that the docking actuator, PL 11.102 Item 7 is correctly installed.
•
2K LCSS Only. Perform REP 11.13-110 LCSS Un-docking. Check that the docking actu-
ator, PL 11.4 Item 7 is correctly installed.
•
HCSS Only. Perform REP 11.19-130 HCSS Un-docking. Check that the docking actuator,
PL 11.34 Item 4 is correctly installed.
•
HCSS BM Only. Perform REP 11.13-170 HCSS BM Un-docking. Check that the docking
actuator, PL 11.64 Item 4 is correctly installed.
•
HVF and HVF BM Only. Perform 11-300-171, 11-302-171, 11-303-171, HVF Un-docking
RAP. Check that the docking actuator, PL 11.130 Item 17, is correctly installed.
•
Switch off the machine, then switch on the machine, GP 14.
•
Ensure the output device power cord is connected to PJ22 on the Power and Control
Module.
•
Check the fault history file for other 03-XXX fault codes. If the 03-XXX fault codes occur
randomly, the cause may be due to electrical noise. Go to OF10 intermittent Failure RAP.
Procedure
CAUTION
Do not connect the output device power cord directly to the AC wall outlet. The output device
cannot operate without the machine. The machine controls the distribution of electricity to the
output device for correct power on and power off sequencing.
NOTE: No parts of the OCT are spared. Where necessary, install a new OCT, PL 12.10 Item 2.
NOTE: Figure 1 and Figure 2 show the external connections to the output devices.
1.
As necessary, ensure that the connectors that follow are correctly and securely con-
nected:
•
OCT Only. P/J495 on the OCT PWB, P/J151 on the Power and Control Module and
P/J11 on the IOT PWB.
•
1K LCSS Only. P/J3 on the 1K LCSS, P/J151 on the Power and Control Module
and P/J11 on the IOT PWB.
WorkCentre 5687 Family
•
2K LCSS Only. P/J301 on the 2K LCSS PWB, P/J151 on the Power and Control
Module and P/J11 on the IOT PWB.
2.
Go to Flag 1 and Flag 2. Check the harnesses. Repair as necessary, GP 7.
3.
Perform the OF7 IOT PWB Diagnostics RAP.
4.
OCT Only. If the problem persists install a new OCT, PL 12.10 Item 2.
5.
1K LCSS Only. Perform the following:
•
Go to the 11C-120 1K LCSS Power Distribution RAP. Check the +5V and +24V sup-
ply from the power supply module to the 1K LCSS PWB. Ensure that the voltages
are steady.
•
Ensure that there is a good ground continuity between the power supply module, PL
11.124 Item 2 and the 1K LCSS frame.
•
Install new components as necessary:
–
Power supply module, PL 11.124 Item 2.
–
1K LCSS PWB, PL 11.124 Item 1.
6.
2K LCSS Only. Perform the following:
•
Remove fuse F1 from the 2K LCSS PWB. Check the fuse. If the fuse is good, re-
install the fuse. If fuse F1 is blown, install a new 2K LCSS PWB, PL 11.26 Item 1.
•
Go to the 11D-110 2K LCSS Power Distribution RAP. Check the +5V and +24V sup-
ply from the power supply module to the 2K LCSS PWB. Ensure that the voltages
are steady.
•
Ensure that there is a good ground continuity between the power supply module, PL
11.26 Item 2 and the 2K LCSS frame.
•
Install new components as necessary:
–
Power supply module, PL 11.26 Item 2.
–
2K LCSS PWB, PL 11.26 Item 1
7.
HCSS Only. Perform the following:
•
Go to the 11C-130 HCSS Power Distribution RAP. Check the +5V and +24V supply
from the power supply module to the HCSS PWB. Ensure that the voltages are
steady.
•
Ensure that there is a good ground contact between the power supply module, PL
11.56 Item 2 and the HCSS frame.
•
Install new components as necessary:
–
Communications cable, PL 11.56 Item 6.
–
Power supply module, PL 11.56 Item 2.
8.
HCSS BM Only. Perform the following:
•
Go to the 11C-170 HCSS BM Power Generation and Distribution RAP. Check the
+5V and +24V supply from the power supply module to the HCSS PWB. Ensure that
the voltages are steady.
•
Ensure that there is a good ground continuity between the power supply module, PL
11.92 Item 2 and the HCSS BM frame.
•
Install new components as necessary:
–
Communications cable, PL 11.92 Item 6.
–
Power supply module, PL 11.92 Item 2.
9.
HVF and HVF BM Only. Perform the following:
•
Go to the 11A-171 HVF Power Distribution RAP. Check the +5V and +24V supply
from the power supply module to the HVF PWB. Ensure that the voltages are steady.
August 2007
2-81
Status Indicator RAPs
03-360, 03-408 to 03-410, 03-418
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