Sign In
Upload
Manuals
Brands
Avaya Manuals
Software
Customer Interaction Express 1.0 WebClient
Avaya Customer Interaction Express 1.0 WebClient Manuals
Manuals and User Guides for Avaya Customer Interaction Express 1.0 WebClient. We have
1
Avaya Customer Interaction Express 1.0 WebClient manual available for free PDF download: User Manual
Avaya Customer Interaction Express 1.0 WebClient User Manual (92 pages)
Brand:
Avaya
| Category:
Software
| Size: 0 MB
Table of Contents
Table of Contents
3
About this Manual
7
Questions about this Manual
7
Who Is Part of the Target Group
7
What Information Is Provided here
7
What Kind of Information Is Not Provided
7
How Is this Manual Organized
8
Which Edition of the Manual Are You Reading
8
Changes Since the Last Edition
8
Where Can You Find Additional Information
9
Where Can You Get Additional Help
9
Meet the Webclient Module
10
What Is Webclient
10
UMR Webclient: Properties
10
Prerequisite
11
Limitation
11
Logging in
12
What Do You Need to Know in Order to Log in
12
Prerequisites
12
Opening in the User Interface
12
Opening in Internet Explorer
13
Structure of the Module
14
Illustration and Explanation of Areas on UMR Webclient Screen
14
Menus and Commands
15
Tool Bar
16
Status Bar
17
Icons: Document Status
18
Transmission Job Status (Outbox Folder Only)
19
Icons
19
Format, Font, Font Size
20
Mailbox Folders
20
Processing Status Display
22
Action Bar
23
Agent Status Indicator
25
Email Display Area and Processing Area
25
Operation
26
Logging In, Taking a Break, and Logging out
26
Signing on
26
Starting a Break
26
Ending a Break
26
Log out
27
Getting Help and Displaying Information
28
Opening the Help Function
28
Displaying Information
28
Configuring Mailbox Folders
29
Available Mailbox Folders
29
Setting Visible Folders
30
Displayed Columns Configuration
30
Sorting Columns
32
Changing the Column Width
32
Adapting the Work Area
32
Logging into or out of an Agent Group
33
Logging in and Out: Option 1
33
Logging in and Out: Option 2
33
Processing Documents (Mailbox Folders)
34
Mailbox Folders: Inbox
34
Special Features of Documents
35
Special Features of Documents Assigned in the CIE System
37
Special Features of Directly Addressed Incoming Documents
39
Special Features of New Outgoing Documents
39
Mailbox Folders: Deferred
39
Mailbox Folders: Drafts
39
Mailbox Folders: Sent
41
Mailbox Folders: Deleted
41
Mailbox Folders: Overview
41
Mailbox Folders: Completed
43
Mailbox Folder: Archive
44
All Mailbox Folders: Search Function
45
Scrolling in Folders
46
Processing Documents (Mail Header)
47
Sender Addresses
47
Using Addressing Options
48
Using the Address Books
51
Types of Address Books
51
Search Fields in the Address Books
52
Search
53
Displaying and Changing Transmission Settings
53
Displaying and Changing a Distribution List
54
Configuring Options
55
Configuring Updates
55
Available Options
55
Setting the Options
57
Importing Personal Address Books
58
Limitations
58
Error Handling
58
Import Files
58
Creating Templates for CSV Files
60
Importable Columns
61
Importing
62
Processing Documents
63
Creating a New Document
63
Sending a Document
63
Replying to the Sender of a Document
64
Replying with or Without the Original Text
64
Forwarding a Document
65
Picking up a Document
65
Delegating a Document
66
Completing the Processing of a Transaction
66
Creating a Signature
66
Allocating a Job Code
67
Adding an Attachment
67
Configuring Transmission Options
68
Holding and Resubmitting a Document
69
Saving a Document Temporarily
70
Repeating a Failed Transmission
70
Resending a Document
71
Printing a Document
71
Editing Attachments
72
Viewing Processes and Transmission Status
73
Displaying the Processes
73
Displaying a Transmission Status
73
Using the Spell Checker
74
How Is an Entry Identified if It Is Not in the Dictionary
74
Supported Languages for the Spell Check
74
Performing a Spell Check
75
Functions and Settings for the Spell Check
75
Working with Text Blocks
77
Prerequisite
77
Structure of the Text Block View
77
Inserting a Text Block
78
Editing a Dictionary
79
Prerequisite
79
Administrating a Dictionary
79
Importing a Dictionary
81
Tips and Tricks
83
Sound (Clicks)
83
Right Mouse Button (Pop-Up Menu)
83
What Are Privileges
84
Tracking Messages
85
Viewing the Properties of a Message
86
Glossary
87
Index
91
Advertisement
Advertisement
Related Products
Avaya Customer Interaction Express 1.0 IVR-Editor
Avaya Customer Interaction Express 1.0
Avaya CPSEE_TSP500
Avaya Plantronics Blackwire C620 s
Avaya Plantronics Blackwire C420 s
Avaya Compact Contact Center
Avaya Communication Manager Contact Center
Avaya Communication Manager IP DECT
Avaya Communication Manager
Avaya Call Management System
Avaya Categories
IP Phone
Telephone
Server
Switch
Gateway
More Avaya Manuals
Login
Sign In
OR
Sign in with Facebook
Sign in with Google
Upload manual
Upload from disk
Upload from URL