Avaya Customer Interaction Express 1.0 WebClient Manuals

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Avaya Customer Interaction Express 1.0 WebClient User Manual

Avaya Customer Interaction Express 1.0 WebClient User Manual (92 pages)

Brand: Avaya | Category: Software | Size: 0 MB

Table of Contents

Table of Contents
3
About this Manual

7
- Questions about this Manual
  7
- How Is this Manual Organized
  8
Meet the Webclient Module

10
- What Is Webclient
  10
  - UMR Webclient: Properties
    10
  - Prerequisite
    11
  - Limitation
    11
- Logging in
  12
- Structure of the Module
  14
  - Illustration and Explanation of Areas on UMR Webclient Screen
    14
  - Menus and Commands
    15
  - Tool Bar
    16
  - Status Bar
    17
  - Icons: Document Status
    18
  - Transmission Job Status (Outbox Folder Only)
    19
  - Icons
    19
  - Format, Font, Font Size
    20
  - Mailbox Folders
    20
  - Processing Status Display
    22
  - Action Bar
    23
  - Agent Status Indicator
    25
  - Email Display Area and Processing Area
    25
Operation

26
- Logging In, Taking a Break, and Logging out
  26
  - Signing on
    26
  - Starting a Break
    26
  - Ending a Break
    26
  - Log out
    27
- Getting Help and Displaying Information
  28
  - Opening the Help Function
    28
  - Displaying Information
    28
- Configuring Mailbox Folders
  29
  - Available Mailbox Folders
    29
  - Setting Visible Folders
    30
  - Displayed Columns Configuration
    30
  - Sorting Columns
    32
  - Changing the Column Width
    32
  - Adapting the Work Area
    32
- Logging into or out of an Agent Group
  33
  - Logging in and Out: Option 1
    33
  - Logging in and Out: Option 2
    33
- Processing Documents (Mailbox Folders)
  34
- Processing Documents (Mail Header)
  47
  - Sender Addresses
    47
  - Using Addressing Options
    48
- Using the Address Books
  51
- Configuring Options
  55
  - Configuring Updates
    55
  - Available Options
    55
  - Setting the Options
    57
- Importing Personal Address Books
  58
  - Limitations
    58
  - Error Handling
    58
  - Import Files
    58
  - Creating Templates for CSV Files
    60
  - Importable Columns
    61
  - Importing
    62
- Processing Documents
  63
  - Creating a New Document
    63
  - Sending a Document
    63
  - Replying to the Sender of a Document
    64
  - Replying with or Without the Original Text
    64
  - Forwarding a Document
    65
  - Picking up a Document
    65
  - Delegating a Document
    66
  - Completing the Processing of a Transaction
    66
  - Creating a Signature
    66
  - Allocating a Job Code
    67
  - Adding an Attachment
    67
  - Configuring Transmission Options
    68
  - Holding and Resubmitting a Document
    69
  - Saving a Document Temporarily
    70
  - Repeating a Failed Transmission
    70
  - Resending a Document
    71
  - Printing a Document
    71
  - Editing Attachments
    72
- Viewing Processes and Transmission Status
  73
  - Displaying the Processes
    73
  - Displaying a Transmission Status
    73
- Using the Spell Checker
  74
- Working with Text Blocks
  77
  - Prerequisite
    77
  - Structure of the Text Block View
    77
  - Inserting a Text Block
    78
- Editing a Dictionary
  79
  - Prerequisite
    79
  - Administrating a Dictionary
    79
  - Importing a Dictionary
    81
- Tips and Tricks
  83
  - Sound (Clicks)
    83
  - Right Mouse Button (Pop-Up Menu)
    83
  - What Are Privileges
    84
  - Tracking Messages
    85
  - Viewing the Properties of a Message
    86
Glossary

87
Index

91

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