Agent And Call Selection - Avaya Communication Manager Administrator's Manual

Screen Reference
Field descriptions for page 12
Figure 354: Feature-Related System Parameters screen
change system-parameters features

AGENT AND CALL SELECTION

Service Level Supervisor Call Selection Override? y
ASAI
Call Classification After Answer Supervision? n
CALL MANAGEMENT SYSTEM
AGENT AND CALL SELECTION
ACW Agents Considered Idle
Valid entries
y/n
994 Administrator Guide for Avaya Communication Manager
FEATURE-RELATED SYSTEM PARAMETERS
MIA Across Splits or Skills? n
ACW Agents Considered Idle? y
Call Selection Measurement: current-wait-time
Copy ASAI UUI During Conference/Transfer?
ACD Login Identification Length: 0
BCMS/VuStats Measurement Interval: hour
BCMS/VuStats Abandon Call Timer (seconds):
Validate BCMS/VuStats Login IDs? n
Clear VuStats Shift Data: on-login
Remove Inactive BCMS/VuStats Agents? n
Usage
Enter y to have agents who are in After Call Work
included in the Most-Idle Agent queue. This means that
ACW is counted as idle time. Enter n to exclude ACW
agents from the queue.
Auto Reserve Agents:
Adjunct CMS Release:
BCMS/VuStats LoginIDs?
page 12 of x
Send UCID to ASAI? n