Avaya Compact Contact Center Manuals

Manuals and User Guides for Avaya Compact Contact Center. We have 1 Avaya Compact Contact Center manual available for free PDF download: Installation Manual

Avaya Compact Contact Center Installation Manual

Avaya Compact Contact Center Installation Manual (70 pages)

Brand: Avaya | Category: Software | Size: 1 MB

Table of Contents

Table of Contents
3
Introduction

5
- General
  5
- Use of this Manual
  7
  - About this Manual
    7
- Overview of CCC
  8
  - Fifteen Agent Systems and below
    8
  - Systems above Fifteen Agents
    10
- System Specifications
  11
PC Configuration

14
- Overview
  14
- Server PC Setup - NT4
  15
- Server PC Setup - Windows 2000 Pro
  21
  - Windows 2000 Modifications
    21
  - Partition the Disk
    22
  - Change Server PC Name
    23
- Client PC Setup - Windows NT Workstation
  24
  - Windows NT Workstation Modifications
    24
- Client PC Setup - Windows 98
  25
  - Windows 98 Modifications
    25
- Client PC Setup - Windows 2000 Pro
  26
  - Windows 2000 Modifications
    26
Installing CCC Components

27
- Introduction
  27
- Installation of CCC Components
  28
  - Server PC Installation
    28
  - Client Pcs Installation
    30
  - Agent Pcs Installation
    30
  - Mailbox Set-Up
    31
  - Upgrade Procedure - Cccv3 to Cccv4
    32
CCC User Access

42
- Starting CCC User Access
  42
Delta Server

43
- Introduction
  43
- Launching Delta Server
  43
IP Office Requirements

44
- CCC Licenses
  44
  - Entering License Keys
    45
  - Naming Directory Numbers
    46
  - Group Reporting
    47
  - CCC Reporting Associated with Voice Mail Pro
    48
  - Login Codes
    48
Wallboard Installation & Maintenance

49
- Ferrograph Wallboard 22
  49
  - Introduction
    49
  - Installation
    49
  - Wall Mounting
    50
  - Additional Equipment
    52
  - Periodic Maintenance and Inspection
    53
  - Serial Connection & Dip-Switch Details
    54
  - RS485 Communication Systems
    56
- Ferrograph Wallboard 10
  57
  - Introduction
    57
  - Installation
    57
  - Serial Connection and Configuration
    59
  - System Wiring
    61
  - Periodic Maintenance & Inspection
    62
- Spectrum 4120C Wallboard
  62
- CCC Wallboard Installation
  63
Workforce Management Interface

65
- Overview
  65
  - Forecasting
    65
  - Rostering
    65
  - Scheduling
    65
- Starting the Application
  65
Upgrade to SQL 2000

66
- Procedure
  66
Trouble Shooting

67
- CCC Installation
  67
- CCC Client Applications
  68
- Report Manager
  68
- Wallboard Server/Client
  68
Index

69

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