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Avaya CPSEE_TSP500 Manuals
Manuals and User Guides for Avaya CPSEE_TSP500. We have
1
Avaya CPSEE_TSP500 manual available for free PDF download: User Manual
Avaya CPSEE_TSP500 User Manual (216 pages)
Aura Contact Center
Brand:
Avaya
| Category:
Software
| Size: 1.38 MB
Table of Contents
Table of Contents
3
Chapter 1 Overview
9
Introduction to this Guide
10
Document Conventions
11
Introduction to the CPSEE_TSP500
12
CPS_TSP500 System and Upgrades
13
System Capacity
14
Slots
14
Type of Cards
14
Ports on the Circuit Cards
14
Ratio of Trunk and Station Ports
14
Power
14
Slot Configuration
14
The CPS_TSP500 Telephony Cards
15
TSP System Connections
16
Monitor and Keyboard Connections
16
Agent Telephone Connections
16
Inbound Digital Station
16
Outbound Digital Station
16
Chapter 2 TSP User Procedures
17
Shutting down the CPSEE_TSP500
18
Rebooting the CPSEE_TSP500
19
Starting and Stopping the CPSEE_TSP500
20
Starting the TSP from the Menu
20
To Exit the Admin_Terminal
20
To Stop the CPSEE_TSP500
20
Auto Booting the TSP
21
Activating Auto Booting
21
Disable Auto Booting
21
Setting the Time/Date on the TSP
22
Chapter 3 Starting/Configuring TSP500
23
Logging into TSP
24
The Main Menu
25
Quit
25
Activating the CPSEE_TSP500
25
Admin Terminal
26
The TSP Configuration Menu
27
Accessing the Dialing Rules
27
Modifying the ISDN Configuration
28
Configuring the Syslog
35
Select System Tools
36
View the Trunks File
39
Write Configuration to Archive
41
Chapter 4 Features and Enhancements
43
Introduction
44
Restarting Protocols
45
Graceful Campaign Close
46
Integrated Recording Feature
47
Agentless Campaign - Feature
48
Transferring a Call off of the TSP
48
Text-To-Speech (TTS) Messages - Feature
49
Caller ID Name - Feature
50
Example
50
Collect DTMF Digits - Feature
52
Personnel Ring Back - Feature
53
Trunk Features and Enhancements
55
New Trunk Utilization Files - Feature
55
Trunk Bound Alerts Sent to the Syslogger
56
Billing Codes - Feature
57
User Data Features and Enhancements
58
Sending User Data over ISDN - Feature
58
Support for ISDN Protocol DMS250 - Feature
58
New Country - Feature
59
Monitoring Features and Enhancements
60
Silent Coaching - Feature
60
Client Monitoring for Conferences -Enhancement
61
Client Monitoring for Outbound Remote Stations-Feature
61
Restricted Monitors - Enhancement
61
Decibel Level Adjustment - Feature
64
Dialing Features and Enhancements
65
CPSEE_TSP500 User Guide Version
65
Unrestricted Manual Dial - Feature
65
Digital Station Dials - Enhancement
65
Redials of Incompletes - Feature
65
Answering Machine Enhancements
67
Detecting Beeps on Answering Machines - Feature
67
Answering Machine Detection Parameters - Enhancement
67
New Commands
69
New Dumb Terminal Commands - Feature
69
Chapter 5 Admin Terminal Commands
71
Introduction
72
List of Commands
73
Bug
73
Call
74
Capture
74
Capture_Tnum
75
Capture_Trk_Aud
75
Cause
75
Cfig
75
Clock
75
CMD
76
Conf
76
Conns
76
Crate
77
Dial
77
Disable
77
Enable
78
Fhang
78
Help
78
HTRUNK (Ht)
79
INBOUND (Inb)
79
Install
79
Ipstats
80
LICENSE (Lic)
81
Linkp
81
Lloop
81
Load
81
Log
82
Music
82
OPTIONS (Opt)
84
Park
86
Play
86
Poisson
86
Prep
88
QCHECK (Qc)
88
QMSG (Qm)
92
QPORT (Qp)
93
Quit
93
Recbits
93
Recstate
95
RECORD (Rec)
96
Rloop
96
Shook
96
SHOW (Sho)
97
Silence_Db
105
Silence_Time
105
Simcamp
105
Simin
105
Sline
105
SLOTS (Sl)
106
Span
107
SPSTUFF (Sp)
108
Sreset
108
STATUS (St)
108
Syslog
109
Tline
110
Tone_Time
111
Tplay
111
Treset
111
TRSTUFF (Tr)
111
Version
112
Voice_Leakage
113
Voice_Length
113
Voice_Noise
114
Voice_Ratio
114
Voice_Time
114
Vparms
114
Chapter 6 Trunk Spans and Dialing Rules
115
Common Directory
116
Trunks.cnf
117
Tsp.cnf (Dialing Rules)
118
Building Dialing Rules Tutorial
119
Key Words of Dialing Rules
119
Chapter 7 The TSP Configuration Tool
135
Configuration Tool Overview
136
Using the Configuration Tool
137
Requirements
137
Audience
137
Text Conventions
137
Configuration Files
138
NMS Directory Structure
138
TSP Configuration Directory Structure
139
Trunk Protocol Selection and Storage Information
140
Line Codes
141
Framing Types
141
Card Type Selection
142
Configuring the System
143
Accessing Configuration Tool
143
Configurator Menu
143
Edit/View Configuration
143
Trunk Information
146
Station Information
147
Encore and Conferencing Information
148
Card Information
149
Restore Configuration
154
Sample T1 Configuration Modification
162
Sample E1 Configuration Initialization
168
Trunk Information
169
Station Information
169
Chapter 8 Tsplogger
175
Overview
176
Tsplogger
176
Rlogger
176
Description
177
Configuration
178
Example
178
SYSLOG Viewers
180
TSP Control
181
Notes
181
Events
183
Tsprelay
186
Supported Key Words
186
Starting the Tsprelay
186
Errors
187
Rlogger
187
Chapter 9 Intrusion Tone
189
Overview
190
Implementing Intrusion Tone
191
Using Intrusion Tone
192
Example
192
Chapter 10 TSP Lights
193
The TSP Light Display
194
Chapter 11 Accessing Text-To-Speech
195
Accessing Text-To-Speech Messages
196
Example
196
Mounting the External Drive
197
Chapter 12 Integrated Recording
199
Introduction
200
Components of Integrated Recording
201
RAM Disk
201
Recording Server
201
Disk Monitor Daemon
202
Recording Resource Manager
202
Integrated Recording Operation
204
Appendix A Troubleshooting
207
Common Questions
208
Common Questions on Caller ID
209
CPSEE_TSP500 Hard Drive Diagnostic
210
Instructions
210
Enhanced Logging for Socket Connections
211
Index
213
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