Avaya Customer Interaction Express 1.0 Manuals

Manuals and User Guides for Avaya Customer Interaction Express 1.0. We have 3 Avaya Customer Interaction Express 1.0 manuals available for free PDF download: User Manual

Avaya Customer Interaction Express 1.0 User Manual (344 pages)

System Administrator

Brand: Avaya | Category: Software | Size: 3 MB

System Administrator
1
Table of Contents
5
About this Manual

17
- Questions about this Manual
  17
- How Do You Get a Printed Copy
  21
  - Prerequisites
    21
  - Printing the Manual
    21
Installing the Server Components

23
- Important Information
  23
  - Safety Instructions
    23
  - Procedure: Step-By-Step
    23
  - Windows Server 2003 R2 Operating System
    24
  - If You Want to Update a Previous Release
    24
  - Do Not Replace Files Manually
    24
  - Synchronization
    24
  - Security Certificate
    24
  - Release Designations
    25
- CIE Database Access Rights and Security
  26
- CIE Requirements
  27
  - PC for the CIE Server Connected to the I55
    27
  - I55 Pbx
    27
  - PC for CIE Server Connected to ACM
    28
  - Acm Pbx
    28
  - Software for the CIE Server PC
    29
  - Optional Software
    29
  - Proxy Server
    29
- Installing the Operating System
  30
- Operating System Settings
  31
  - Deactivate Error Reporting
    31
  - Page File
    31
  - IP Address
    31
  - User
    31
  - Power Options Properties Settings
    32
- Guided Installation
  33
- Installing Components
  38
  - Checking the Operating System Prerequisites
    38
  - Installshield Scripting Engine
    38
  - Java Development Kit (JDK)
    39
  - Jakarta Tomcat
    40
  - Weblm
    41
  - Base Components
    42
  - Naming Service
    43
  - License Client
    44
  - Ttrace
    45
  - Uisessionmanager
    46
  - Sybase
    47
  - Database
    49
  - Task Reporting Database
    51
  - Chap
    52
  - ACM PBX Driver
    52
  - ACM Task Server
    52
  - Comman
    52
  - I55 Task Server
    52
  - Contact Center Core
    53
  - Contact Center Additional
    54
  - Contact Center Realtime Information
    55
  - Contact Center Reporting
    56
  - Voice Control
    57
  - Umr
    57
  - Address Book Server
    57
  - Report Generator
    58
  - Report Viewer
    59
  - Update Server
    60
  - Watchdog
    61
- Preconfiguration for the Watchdog
  62
- Licensing
  64
  - Versions
    65
  - Installation
    65
  - Starting Weblm for the First Time
    65
  - Installing Licenses in Weblm
    66
  - More Information on Weblm
    66
- Update Server
  67
  - Application
    67
  - Architecture
    67
  - Prerequisites
    68
  - Restrictions
    68
  - Client Configuration
    69
  - Server Configuration
    70
  - Log Files
    71
- Starting a CIE System
  72
  - Prerequisite
    72
  - Logging in
    72
  - Starting the Dialog
    72
  - Client on CIE Server
    72
- Processes that Run on a CIE Server
  73
  - Default Processes
    73
  - Processes: I55 PBX
    74
  - Processes: ACM PBX
    74
  - Processes: UMR (Email System)
    75
  - Watchdog Samples
    75
- Logging CSTA Messages (I55 Only)
  76
  - Starting the Dialog
    76
  - File
    76
  - Time Interval
    76
  - Port
    77
  - Folders
    77
- Upgrading an Installed Version BCC V4.X
  78
Installing the Client Components

85
- Important Information
  85
  - Operating System
    85
  - Do Not Replace Files Manually
    85
  - Which Client Components Are Provided
    85
  - Client on CIE Server
    85
- Quick-Start Guide
  86
  - Step 1: Preparations
    86
  - Step 2: Installation
    86
- Requirements for Client Packages
  87
  - Software
    87
  - Administrator Rights
    87
  - Proxy Server
    88
- Before Installing
  89
  - Checking the Workstation
    89
  - What Information Do You Need for the Installation
    89
- Installing the Client Components
  90
- Silent Installation Without Update Client
  95
  - Windows Installer
    95
  - Contact Center User Interface
    96
  - Contact Center User Interface Locales
    97
  - Update Client
    97
  - License Client.msi
    98
- Updating and Uninstalling
  99
  - Refreshing Views
    99
  - Changing the Settings
    99
  - Uninstalling Components
    99
- Installing Applications Separately
  100
  - Localization [Locales]
    100
  - License Client
    101
  - Update Client
    102
Connecting to ACM (Avaya Communication Manager)

103
- Introduction on Connecting to ACM
  103
  - Illustration of Components
    103
  - Components for Connecting to the Avaya Communication Manager
    104
  - ACM PBX Driver
    104
  - PBX Task Server
    104
  - Voice Extension Adapter (VEA)
    105
  - Common Hardware Abstraction Platform (CHAP)
    106
  - CHAP Sync
    106
  - Terms
    106
  - References to Avaya Documentation
    107
  - ACM Features
    107
  - Required Licenses for AES
    107
  - Features that Are Not Supported by the CIE-ACM Connection
    108
  - Features that You Must Not Activate on the Telephone
    108
  - Note for the ACM PBX Call Flow
    108
- Quick-Start Guide
  109
- Preparations
  112
  - Your Knowledge
    112
  - Prerequisites
    112
  - Which Telephones Are Configured
    112
  - Testing
    113
- Setting up the IP Tie Line
  114
- OUTCC Setup (Optional)
  132
  - Dial Plan
    132
  - Setting up External OUTCC
    133
  - Setting up Internal OUTCC
    133
  - Calling Number Manipulation
    134
- Installing the PBX Driver, CHAP and PBX Task Server
  136
- Configuring Numbers in the ACM and CIE for Open Networks
  142
  - What Is an Open Network in the CIE System
    142
  - Example
    143
- Configuration in the UI
  144
  - Prerequisite
    144
  - Configuring the PBX Link
    144
  - Configuring Topic Access Codes
    145
  - Configuring Queue Devices
    145
  - Supported Queue Formats
    146
  - Setting up an Announcement
    146
  - Setting up Announcement Scripts
    146
  - Configuring the CHAP (Setting up Topics and Queue Devices)
    147
  - Configuring Telephones
    149
  - Checking the Function
    149
  - Ring Tone Setup for CHAP
    150
- Connecting Voice Control to an ACM
  152
- Load Sharing
  153
  - Installed Components on a Separate Server
    153
  - Configuration
    153
Connecting to I55

155
- Quick-Start Guide
  155
- Installing the I55 Task Server
  157
  - Prerequisites
    157
  - Installation
    157
- Connecting to L02
  158
  - Prerequisite
    158
  - Configuring the PBX in the User Interface
    158
  - Access Is Not Working
    159
  - CTI Connection Is Interrupted
    159
- Installing the ISDN Card
  160
  - Installation
    160
  - Which ISDN Cards Can You Use
    160
  - Installation
    161
  - Updating the Drivers
    161
  - Checking the ISDN Card
    161
  - Checking the CAPI Driver
    162
  - Where to Get Further Information
    162
- Connecting the PBX
  163
- Module Manager (Communication Manager)
  165
  - Note
    165
  - PBX with L02
    165
  - Preparations
    165
  - Installation
    165
- Preconfiguration for Module Manager (Communication Manager)
  168
- Configuring the PBX in the User Interface
  171
  - Country Settings
    171
  - Pbx
    171
- DSPF Controller
  172
  - Application
    172
  - Installation
    172
  - Connecting the VT Box
    173
Starting Voice Control for the First Time

175
- Using Voice Control with a Connection to an ACM
  175
  - Illustration: Voice Control in the CIE System
    175
  - Mode of Operation
    176
  - Processes When Starting a CIE System with Voice Control
    176
  - Connecting to the PBX
    177
  - Special Aspects
    177
- Using Voice Control with a Connection to an I55
  178
  - Illustration: Voice Control in the CIE System
    178
  - Mode of Operation
    179
  - Processes When Starting a CIE System with Voice Control
    179
  - Connecting to the PBX
    180
  - Special Aspects
    180
- Quick-Start Guide
  181
  - Step 1: Preparations
    181
  - Step 2: Installation
    181
  - Step 3: Configuration and Startup
    183
- Prerequisites
  184
  - Hardware
    184
  - Pbx
    184
  - Mail Server and Mailboxes
    184
  - Supported WAV Formats
    185
- Licensing
  186
  - License Server
    186
  - License Client
    186
  - Licenses
    186
  - Installing New Licenses During Operation
    187
- Installation Files
  188
  - Folder for Voice Control
    188
  - ARS and Tts
    188
- Installing S0 ISDN Cards (I55)
  189
- Configuration PBX I55 for S0
  192
  - Configuring the ICU Data for the Digital S0-User
    192
  - Features
    192
- Installing S2M ISDN Cards (I55)
  193
  - Physically Installing the S2M Card
    193
  - Installing the S2M Card
    193
  - Configuring the Diva Server
    193
  - Detecting the Driver Version Installed
    194
  - Updating the Driver
    194
  - RJ45 Pin Allocation for the ISDN Card Connection
    194
  - Wiring
    195
  - Uninstalling the S2M Card
    195
- Configuration PBX I55 for DTS2
  196
  - Configuring the ICU Data for the Digital S0-User
    196
  - Features
    196
- Installing Voice Control
  198
  - Updating Tiva 2.X
    198
  - Installation
    198
- Installing ASR and TTS
  199
  - Special Aspects
    199
  - Installing ASR
    199
  - Installing OSR 3.0
    200
  - Installing the Languages
    200
  - Note for Licence Server OSR 3
    200
  - Installing Existing Speech Recognition Software (ASR)
    201
  - Installing TTS
    202
  - Installing Nuance Realspeak 4.0
    202
  - Installing the Languages
    203
  - Installing Existing Text-To-Speech Software (TTS)
    203
  - Configuring Languages in Voice Control
    204
- Changing the Port Configuration
  205
  - Connecting to an ACM
    205
  - Connecting to an I55
    205
- Configuring Voice Control When Connecting to an ACM
  209
  - Prerequisites
    209
  - Configuring the VU
    209
  - Assigning Numbers in CHAP
    211
  - Assigning Voice Control to a Task Server
    212
- Configuring Voice Control When Connecting to an I55
  213
  - Configuring the VU
    213
- Notes
  214
  - Note When Configuring Topics
    214
  - Creating IVR Scripts
    214
  - Entering the Default Script for Errors
    214
  - Creating the Task Flow Set
    214
  - Starting Voice Control Manually
    215
  - Voice Control in the PBX Network
    215
Voice Control Service and Maintenance

217
- Help with Problems
  217
- Service
  219
- Ttrace Commands
  222
  - Vc_Showsysteminfo
    222
  - Vc_Showcontrollerstatus
    222
  - Vc_Showconnectionstatus
    223
  - Vc_Showscriptstatus
    223
  - Vc_Showivrstatus
    224
  - Vc_Showcallreporting
    224
  - Vc_Abortscript
    224
  - Vc_Showbccstatus
    225
  - Vc_Showlicensestatus
    225
  - Vc_Showtseinfo
    225
  - Vc_Showtseroutevoicemessages
    225
Installing the UMR

227
- Quick-Start Guide
  227
  - Step 1: Preparations
    227
  - Step 2: Installation
    227
  - Step 3: Startup
    229
- Prerequisites
  230
  - Hardware
    230
  - Software
    230
  - Proxy Server
    231
- Preparations
  232
  - Switching off the NT Kernel Mode Printer Driver
    232
  - Switching off Display Shutdown Event Tracker
    233
- Installing UMR Components
  234
  - Use the Host Name
    234
  - Installing the CIE System
    234
  - Java Development Kit (JDK)
    235
  - Step 1: Installing UMR (Select Components)
    236
  - Step 2: Installing UMR (Settings)
    237
  - Step 3: Installing UMR (Updating the Database)
    240
  - Step 4: UMR Core Locales
    241
  - Step 5: Installing UMR Archiving (Rod)
    242
  - Step 6: Installing the Address Book Server
    245
- Startup
  246
- Uninstalling Components
  248
  - Components
    248
  - C3K Database Is Not Deleted
    248
Setting up UMR

249
- Connecting a CIE System to Mail Systems
  249
- Example: Setting up and Testing UMR
  253
  - Settings for the Example
    253
  - Quick-Start Guide
    253
  - Step 1: Email Settings
    254
  - Step 2A: Setting up a Topic - SMTP Variant
    255
  - Step 2B: Setting up a Topic - POP3 Variant
    255
  - Step 2C: Setting up a Topic - IMAP4 Variant
    256
  - Step 3: Setting up an Agent Group
    257
  - Step 4: Setting up an Agent
    257
  - Step 5: Creating a Task Flow Set
    258
  - Step 6: Publishing the UMR Domain
    259
  - Step 7: Using POP3 or IMAP4
    259
  - Step 8: Sending a Sample Email
    260
  - Step 9: Using UMR Webclient as an Agent
    260
- Configurations in the UMR Administrator
  261
  - Tabs in the UMR Administrator for UMR
    261
  - User Tab
    261
  - What Settings Can be Configured Only in C3000
    262
  - Themes/Domains Tab (Topics)
    263
  - Themes/Domains Tab (Topics)
    264
  - Security Tab
    265
- SMS Gateway
  266
  - License
    266
  - Terminals
    266
  - Configuration and Operation
    267
- C3000 Fax Gateway
  270
  - Fax3
    270
  - Storing Received Messages Temporarily
    270
  - Configuration
    271
  - Advanced Configuration in the UMR Administrator
    272
  - General Tab - General Settings
    272
  - General Tab - Controlscript Settings
    273
  - Call Options Tab - General Setting
    273
  - Call Options Tab - Fax
    275
  - Port Manager - Net Ports Tab
    277
  - Port Manager - Port Assignments Tab
    278
  - Port Manager - Configurations Tab
    279
  - Portmanager - Configuration - Netport Tab
    279
  - Port Manager - Configuration - Fax Tab
    280
  - Port Manager - Configuration - Extension Tab
    281
  - Warnings - Warningsystem Tab
    283
  - System Messages (Realtime Manager Information)
    285
  - Extended Tab - Fax Footer
    285
  - Settings in the Windows Registry
    288
  - How Do I Include Cover Sheets for the Fax Transmission
    289
  - Placeholders Variable for Cover Sheets
    290
- Connection to Microsoft Exchange
  292
- Connection to Groupwise
  296
- Connecting to Lotus Notes
  299
- Address Book Connection
  303
  - Address Book Administration Module
    303
  - Documentation
    303
- Security
  304
  - Possible Rules
    304
  - Settings
    304
- Reply Address
  305
  - Email Reply Address for Agents
    305
  - Email Reply Address for Topics
    305
- Querying the Filling Level
  306
  - Settings in UMR Administrator
    306
  - Recommendation for Ttrace
    306
- Tips and Tricks
  307
  - Load Protection
    307
  - Configuring Text Blocks
    307
  - Setting Privileges
    308
Database Maintenance and Repair

309
- Backing up the Database
  309
- Backing up the Database
  310
  - Prerequisite
    310
  - Backing up a Database
    310
- Restoring the Database
  311
  - Prerequisite
    311
  - Restore
    311
- Increasing the Size of a Database
  312
  - When Must You Increase the Size of the Database
    312
  - Increasing Size
    312
- System Diagnostics with Stored Procedures
  313
  - Used and Free Database Memory Capacity
    313
  - Current Connections to the Database Server
    314
- Advanced Database Configuration
  315
  - Working Memory (Max Memory) Used
    315
  - Improving Database Access Time
    316
  - Multi-Processor Mode
    317
Troubleshooting

319
- Omninames Does Not Start
  319
  - Possible Reasons
    319
  - Error Elimination
    319
- The Reporting Viewer or Weblm Is Not Working
  320
  - Possible Reasons
    320
  - Troubleshooting
    320
- Tomcat Applications Are Not Running
  321
- Message Cannot be Sent Via SMTP Connector
  321
  - Possible Reasons
    321
  - Troubleshooting
    321
Tips and Tricks

323
- Setting in Sybase Central: Connection Profile
  323
  - Advantage
    323
  - Creating a Connection Profile
    323
- Outputting the Installed Software Versions
  324
  - Whatisinstalled Tool
    324
  - Outputting to a File
    324
- Remote Maintenance with PC Anywhere
  324
Ports Used

325
- TCP Ports Used by CIE System Processes
  325
  - Well Known Ports from 0 to 1023
    325
  - Registered Ports from 1024 to 49151
    325
  - Dynamic or Private Ports from 49152 to 65535
    327
  - Ports Used by Services of a CIE Server Operating System
    329
    
    TCP Ports
    329
    
    UDP Ports
    330
Glossary

331
Index

335

Avaya Customer Interaction Express 1.0 User Manual (167 pages)

Brand: Avaya | Category: Software | Size: 1 MB

Table of Contents
3
About this Manual

7
- Questions about this Manual
  7
- How Do You Get a Printed Copy
  10
  - Prerequisites
    10
  - Printing the Manual
    10
  - Problems When Printing
    10
Meet the IVR Editor Module

11
- What Is the IVR Editor
  11
- Structure of the IVR Editor Module
  14
  - Opening the IVR Editor Module
    14
  - Icon
    14
  - Menus
    14
  - Commands of the IVR Script Menu
    14
  - Commands of the Edit Menu
    15
  - Commands of the View Menu
    15
  - Commands of the Tools Menu
    15
  - Commands of the Window Menu
    15
  - Commands of the Help Menu
    16
  - Tool Bar
    16
  - Status Bar
    16
  - Tab: IVR Scripts
    17
  - Tab: Elements
    18
  - Working Window: IVR Script
    20
  - Columns
    20
- Using Help and the about Dialog
  22
  - Using the Help Function
    22
  - Using Tooltips
    22
Terms and Elements of the IVR Editor

23
- Terms
  23
  - IVR Script
    23
  - Folder
    23
- Input Connector, Exit Connector, and Connection
  24
- Error-Exit Connector
  25
  - Setting an Error for Logic, Branch and Define Variable
    25
  - Which Information Do Lasterror and Errorinfo Contain
    26
- Condition
  27
  - Operating Method
    27
  - Operators in a Condition
    27
  - Tags in a Condition
    30
  - Local Variables in a Condition
    30
  - Example for a Condition
    30
- Elements
  31
  - Structure of Elements
    31
  - General Properties of All Elements
    31
  - Element: Comment
    32
- Basic Elements
  33
  - Start
    33
  - End
    33
  - Logic
    34
  - Check Times
    35
  - Define Variable
    36
  - Branch
    38
  - Wait
    39
  - Start Script
    40
  - Start Program
    41
- Speech Elements
  44
  - Announcement
    44
  - Announcement Plus DTMF
    47
  - Announcement Plus DTMF Sequence
    50
  - Announcement Plus Speech Recognition
    54
  - Text to Speech
    58
  - Record Voice Mail
    61
  - Record Voice Mail Plus DTMF
    65
  - Send Voice Mail as E-Mail
    69
  - Delete Voice Mail
    72
- Telephony Elements
  75
  - Call
    75
  - Send DTMF Tones
    78
  - Consultation
    79
  - Transfer
    83
  - Toggle
    84
  - Disconnect
    85
  - Release
    86
  - Information on Connection
    87
  - Call Routing
    89
  - Call Routing Information
    91
- Database Elements
  93
  - Background Knowledge of Database Elements
    93
  - Note on Modifying or Deleting Records
    97
  - Open Database
    98
  - Close Database
    99
  - Add Record
    100
  - Modify Record
    101
  - Delete Records
    103
  - SQL Query
    104
  - First Record
    106
  - Next Record
    108
  - Delete Record
    110
  - Modify Record
    111
- Variables
  112
  - Global Variables
    112
  - List of Predefined Variables
    112
Configuring Tools

115
- Configuring Voice Units
  115
  - What Is a Voice Unit
    115
  - List of Voice Units
    115
  - Properties of a Voice Unit
    116
  - Editing the Properties of an IVR Script
    118
  - Editing Voice Mails
    120
  - Editing the Line Allocation
    120
- Viewing the IVR Script-VU Assignment
  121
  - Opening the View
    121
  - What Does the IVR Script-VU Assignment Show
    121
- Defining Time off Periods
  122
  - Time off List
    122
  - Properties of a Time off Period
    122
118 • Creating an IVR Script

124
- Working with IVR Scripts
  124
  - Creating a Folder
    124
  - Creating an IVR Script
    125
  - Opening an IVR Script
    125
  - Which Is the Active IVR Script
    126
  - Moving an IVR Script
    126
  - Changing the Name
    126
  - Deleting a Folder
    127
  - Deleting an IVR Script
    127
  - Refresh
    127
- Changing Size and Position of Windows
  128
  - Changing the Size of a Dialog
    128
  - Hiding or Displaying the IVR Scripts Window
    128
  - Closing All Windows
    128
  - Arranging Windows
    129
  - Example for Cascading Windows
    129
  - Example for Tiled Windows
    129
- Working with Elements
  130
  - Inserting an Element
    130
  - Editing an Element
    130
  - Moving an Element
    130
  - Deleing One or more Elements
    130
  - Deleting All Elements
    131
  - Displaying Information on an Element (Tooltip)
    131
- Customizing Connections
  132
  - Connecting Elements
    132
  - Moving Corner Points
    132
  - Highlighting Connections
    132
  - Deleting Connections
    132
- Creating an Element
  133
  - Creating a Logic Element
    133
  - Creating an Announcement Element
    133
- Creating and Editing Local Variables
  134
  - Inserting a Local Variable
    134
  - Editing a Local Variable
    134
  - Deleting a Local Variable
    135
- Saving and Enabling
  136
  - Save
    136
  - Enable
    136
  - Script Debugging
    137
- Print
  138
  - Viewing the Print Preview
    138
Importing and Exporting

139
- Exporting
  139
  - Why Export Data
    139
  - Exporting in IVR Format
    139
  - Exporting in XML Format
    140
- Importing
  141
  - Note Already Used Names
    141
  - Possible Import Formats
    141
Tips and Tricks

142
- Help with Problems
  142
  - TTS File Is Not Played
    142
  - German Umlauts
    142
  - Endless Loop in an IVR Script
    143
  - Write-Protection for Text to Speech Element
    143
  - Caller's Number Cannot be Identified
    143
  - Enabled IVR Script Does Not Work in Voice Control
    143
  - Scroll Bar Is no Longer Visible
    144
- Tips
  145
  - Variables for Language
    145
  - Registry Entries for Filing
    146
  - DTMF Sequence for Fax Machine
    146
- Example 1: IVR Script with Database Connection
  147
  - Where Do You Find the Example
    147
  - Function of the Example
    147
  - Prepared Database
    147
  - Notes on the IVR Script
    151
- Example 2: IVR Scripts Record and Play Voice Mail
  155
  - Where Do You Find the Example
    155
  - IVR Script: Record Voice Mail
    155
  - Illustration of the IVR Script
    155
  - Script: Play Voice Mail
    156
  - Voice Control Server Process
    158
- Grammar for Speech Recognition
  159
  - Nuance OSR 3.0
    159
  - Nuance Speechpearl
    161
Glossary

163
Index

165

Avaya Customer Interaction Express 1.0 User Manual (58 pages)

Wallboard

Brand: Avaya | Category: Software | Size: 0 MB

Table of Contents
3
About this Manual

7
- Questions about this Manual
  7
- How Do You Get a Printed Copy
  9
  - Prerequisites
    9
  - Printing the Manual
    9
  - Printing Problems
    9
Meet the Wallboard Module

10
- What Is Wallboard
  10
- Structure of the Wallboard Module
  12
  - Opening the Wallboard Module
    12
  - Application Icon
    12
  - Menus
    12
  - Commands of the Wallboard Menu
    12
  - Commands of the Annax Menu
    13
  - Commands of the Window Menu
    13
  - Commands of the Help Menu
    13
  - Status Bar
    13
  - Columns
    14
- Configuring a Wallboard
  14
  - Wallboard Settings
    14
  - Creating a Wallboard
    15
  - Editing a Wallboard
    16
  - Copying a Wallboard
    16
  - Deleting a Wallboard
    16
  - Defining the Display Texts (Wallboard)
    16
- Configuring a Wallboard (ANNAX)
  17
  - Wallboard Settings
    17
  - Creating a Wallboard
    17
  - Editing a Wallboard
    17
  - Copying a Wallboard
    18
  - Deleting a Wallboard
    18
- Configuring the Display Text (Annax)
  19
- Configuring the Relay Card
  23
- Setting Window Positions
  26
  - Hide or Display Status Bar
    26
  - Saving Settings
    26
- Using the Help
  27
  - Help During Operation
    27
  - Starting the Online Help Contents
    27
- Other Ways to Get Help
  28
  - Information on the Internet
    28
Operation of the Wallboard Dialog (Configuring a Wallboard)

29
- What Is the Infoserver
  29
  - Supported Types
    29
  - Data Sources
    29
  - Display Options
    30
- Starting and Closing the Dialog
  31
  - Starting the Dialog
    31
  - Applying Data
    31
  - Closing the Dialog
    31
- Structure of the Dialog
  32
  - Title Bar
    32
  - Menus
    32
  - Commands of the Wallboard Menu
    32
  - Commands of the Layout Menu
    32
  - Commands of the View Menu
    33
  - Commands of the Object Menu
    33
  - Which Actions Can You Perform
    33
  - Tool Bar
    34
  - Status Bar
    34
- Editing a Layout
  35
  - What Is a Layout
    35
  - What Is a Layoutrelation
    35
  - Creating a Layout
    35
  - Formula of Condition
    36
  - Display Duration
    39
  - Configuring Fields
    40
  - Inserting a Layout
    40
  - Deleting a Layout
    40
  - Layout Properties
    41
  - Importing a Layout
    41
- Editing Views
  42
  - What Is a View
    42
  - New View
    42
  - Deleting a View
    43
  - Properties
    43
- Editing Objects
  45
  - Inserting Fixed Text
    45
  - Inserting an Object
    45
  - Inserting Date/Time
    46
  - Object Properties
    46
  - Object-Value Formula
    47
  - Object Format of Values
    47
  - Object Format for Date and Time
    48
  - View Options
    48
  - Call Center Variables
    49
  - Names of Online Realtime Statistics
    50
  - Names of Variables
    51
  - Mathematical Operators
    51
  - Table of Operator Priorities
    51
  - Special Operators for Advanced Users
    53
Glossary

55
Index

57

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