Endless Loop In An Ivr Script; Write-Protection For Text To Speech Element; Caller's Number Cannot Be Identified; Enabled Ivr Script Does Not Work In Voice Control - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

User Manual CIE 1.0 IVR-Editor

Endless loop in an IVR script

Problem
An unfavorable loop (flow) can result in a so-called endless loop. In some cases
this might result in a high load on the server.
Solution
In the Command field, select the VC_AbortScript trace system. The current
script is aborted without having to restart Voice Control.

Write-protection for Text to speech element

Problem
The Text to speech element works poorly or not at all in an IVR script.
Solution
The text file is write-protected. Change this properties.

Caller's number cannot be identified

Problem
If you are using an I55 PBX, the number of the caller cannot be identified with
the Information on connection element in a script with the Announcement
property.
Solution
Use a script with the Automatic agent property. See Editing the properties of an
IVR script.
Enabled IVR script does not work in Voice
Control
Problem
An enabled IVR script does not work in the Voice Control.
Solution
Check whether the IVR script is assigned to the relevant Voice Control.
1. Select IVR Script-VU Assignment Overview from the Tools
menu.
12. Check the assignment.
Check also whether all IVR scripts used in the IVR script are enabled.
Tips and tricks • 137