Table Of Contents - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

Contents
About this manual
Meet the IVR Editor module
Terms and elements of the IVR Editor
User Manual CIE 1.0 IVR-Editor
Questions about this manual ...................................................................................................... 1
Who is part of the target group? .................................................................................. 1
What kind of information is provided?........................................................................ 1
What kind of information is not provided?.................................................................. 1
How is this manual organized?.................................................................................... 2
Font styles in this manual ........................................................................................... 2
Which edition are you reading?................................................................................... 2
What has changed since the last edition? .................................................................... 2
Where can you find additional information? ............................................................... 3
Where can you get additional support? ....................................................................... 3
How do you get a printed copy? ................................................................................................ 4
Prerequisites ................................................................................................................ 4
Printing the manual ..................................................................................................... 4
Problems when printing............................................................................................... 4
What is the IVR Editor?............................................................................................................. 5
Application areas ......................................................................................................... 5
What can you do with the IVR Editor module?........................................................... 6
Prerequisites for using the IVR Editor module in the CIE system .............................. 7
Supported WAV formats:............................................................................................ 7
Structure of the IVR Editor module........................................................................................... 8
Opening the IVR Editor module.................................................................................. 8
Icon.............................................................................................................................. 8
Menus .......................................................................................................................... 8
Commands of the IVR script menu ............................................................................. 8
Commands of the Edit menu ....................................................................................... 9
Commands of the View menu ..................................................................................... 9
Commands of the Tools menu..................................................................................... 9
Commands of the Window menu ................................................................................ 9
Commands of the Help menu .................................................................................... 10
Tool bar ..................................................................................................................... 10
Status bar ................................................................................................................... 10
Tab: IVR Scripts........................................................................................................ 11
Tab: Elements............................................................................................................ 12
Working window: IVR Script.................................................................................... 14
Columns .................................................................................................................... 14
Using Help and the About dialog............................................................................................. 16
Using the Help function............................................................................................. 16
Using tooltips ............................................................................................................ 16
Terms ....................................................................................................................................... 17
IVR script .................................................................................................................. 17
Folder ........................................................................................................................ 17
Input connector, exit connector, and connection ..................................................................... 18
What is an input or exit connector? ........................................................................... 18
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