Columns; Configuring A Wallboard; Wallboard Settings - Avaya Customer Interaction Express 1.0 User Manual

Configuring a wallboard

8 • Meet the Wallboard module

Columns

Objects, like topics or agent groups, are presented in tables. These tables show
additional information on objects in columns.
You can customize the column arrangement of these tables, change the order of
columns and display or hide columns. You can also search for certain entries.
Changing the order
Objects in a table are always shown in alphabetical order. You can sort the
display alphabetically according to any column. You can sort in ascending or
descending order. Information, such as a name, is presented alphabetically by
default. This means that A comes B, followed by C, etc.
Proceed as follows to sort the table according to a certain column.
1. Click the column heading.
2. The table is sorted alphabetically according to this information, e.g.
the number. The column heading shows the icon
3. Click the column heading again to change the order.
4. The table is sorted in reverse order. The column heading shows the
icon .
Configuring the columns
You can configure which information is shown in the table. The standard setting
is used by default.
Proceed as follows to configure the columns.
1. In table, view click the Columns button. The Configuration of
Columns dialog opens.
2. Deselect Use defaults.
3. You can customize the visible columns with the buttons <<<
(insert) >>> (remove), Up and Down.
4. Click OK to save your settings. The table of objects is then
displayed with the configured columns.
Searching in columns
You can search a table for certain entries. You will find the respective search
fields at the bottom area of the table. You can thus search a table containing
many objects for specific objects with certain properties.
Proceed as follows to search for an agent, for example, with a certain number.
5. Enter "2", for example, in the search field for the number.
6. The first entry found is selected in the table. In our case, an agent
whose number starts with "2".
You must configure the properties of a wallboard before you can use it in the
CIE system. You can create, edit, copy and delete wallboards.

Wallboard settings

You have to configure the following settings for a wallboard.
.
User Manual CIE 1.0 Wallboard