Voice Control Service And Maintenance; Help With Problems; Condition In The Logic Element Is Not Processed Correctly; Ivr Script Is Not Loaded By Voice Control - Avaya Customer Interaction Express 1.0 User Manual

Voice Control service and maintenance

Help with problems

The following problems might occur. A possible solution is presented.

Condition in the Logic element is not processed correctly

Problem
A condition in the Logic element is not processed correctly.
Solution
Note that the words lower and upper cannot be part of a variable name.

IVR script is not loaded by Voice Control

Problem
An IVR script is not loaded by Voice Control and not reported to the CIE call center.
Solution
Make sure the references used (scripts, variables, tags, etc.) are available and defined.
Voice Control service and maintenance
Edition: 1.1 03/08/2007 217