Record Voice Mail - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

User Manual CIE 1.0 IVR-Editor

Record voice mail

Task
The Record voice mail element saves speech to a WAV file. The voice
recording ends when the recording time is over or if the subscriber hangs up.
Record voice mail elements can have several input connectors.
The Error-exit connector is used if a subscriber does not say anything.
Condition that must be met to store a WAV file
•
The timer (maximum recording time) elapses (default case, exit via
the Success-exit connector).
or
•
The connection is cancelled during recording (exit via the Success-
exit connector).
Note
If the connection is cancelled during voice recording, subsequent elements can
still be executed. The recording can still be sent as e-mail and deleted even if the
connection was cancelled.
You can use any number of Record voice mail elements.
Icons
The IVR Editor module uses the following icons for the Record voice mail
element.
Icon in the catalog of elements
Properties
The table below shows the properties of element Record voice mail. For
information on general element properties, see General properties of all elements
on page 25.
Properties Explanation
File There are several options for selecting a file.
Recommendation: For flexibility and maintenance reasons, we
recommend that you always use variables for the folder if you
are not working with the standard folder.
Icon in the IVR script
Terms and elements of the IVR Editor • 55