Components For Connecting To The Avaya Communication Manager; Acm Pbx Driver; Pbx Task Server - Avaya Customer Interaction Express 1.0 User Manual

Components for connecting to the Avaya Communication Manager

The following elements are required to connect the Customer Interaction Express system to the Avaya
Communication Manager (ACM).

• ACM PBX driver

• PBX task server

• Voice Extension Adapter (VEA)
• Common Hardware Abstraction Platform (CHAP)
• Common Hardware Abstraction Platform Sync. Process (CHAP Sync)
• AES server
ACM PBX driver
The ACM PBX adapts the TSAPI interface and provides an abstract Corba application interface. The
interface is used to control and monitor the agent telephones of the PBX ACM. To use the TSAPI interface,
you need the Avaya TSAPI client and TSAPI server. The TSAPI client is part of the ACM PBX driver setup
and installed on the same PC as the ACM PBX driver. The TSAPI server is part of the Avaya Application
Enablement Service (AES).
The ACM PBX driver is an independent service and can be installed on a separate PC if necessary.
PBX task server
The PBX task server adapts the telephone-specific behavior of the ACM PBX driver and makes it available
to the kernel process and the BLC (Business Logical Components) using the PBX task server interface.
The task server interface has a standardized definition for all task servers (voice, email), which prevents
the kernel process from having to differentiate between the individual media types and PBX types.
The kernel process uses the PBX task server interface to control call routing and agents. The kernel
process can use this PBX task server interface to monitor agents and switched on devices.
The kernel process is notified of pending topic calls by the PBX task server interface.
The kernel process can use the services prepared by the PBX task server to forward topic calls to the
correct destinations.
Possible destinations for the kernel process are agents, topics (queue devices), announcement scripts
and any telephones and lines (external numbers).
104 User Manual CIE 1.0 System Administration