Database Elements; Background Knowledge Of Database Elements - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

Database elements

User Manual CIE 1.0 IVR-Editor
The IVR Editor uses database elements to query and change the records of a
CIE-external database in an IVR script.
The following databases were tested with IVR Editor and Voice Control:
•
Microsoft Access (2000 und 2003)
•
Microsoft SQL-Server (2000 und 2005)
•
Sybase ASE (12.x)

Background knowledge of database elements

Please note that you need to have a good knowledge about databases to work
with database elements in the IVR Editor. You must be familiar with the
common method of operation of databases. You further need detailed knowledge
of the database you want to use. You might have to use a user name and
password. You need to know which tables and fields are used in the database.
The database is accessed via ODBC and SQL.
Prerequisites for accessing databases
Names of data sources referring to the respective databases must be defined on
the Voice Control server (Control Panel - Administrative Tools - ODBC
Data Source Administrator).
These data sources can also be installed on the computers writing the IVR scripts
but they do not have to.
If the name of the data source is also configured on the computer running the
IVR Editor and if it can access the database, the IVR Editor can support the
selection of tables and fields with database elements since it can read this data
directly from the database.
Differences between databases
Different types of databases provide different ODBC drivers. Details of their
implementation might differ from the default.
For SQL statements it is to be noted that the syntax is different for data types.
For example, a string in a simple query must be in quotes for Microsoft Access
and in apostrophes for Sybase ASE.
Especially date formats differ depending on the used type of database.
Terms and elements of the IVR Editor • 87