Call Options Tab - Fax - Avaya Customer Interaction Express 1.0 User Manual

Call options tab — Fax
Fax gateway
The identifier consists of two parts: the base identifier and extension.
The system creates the identifier according to the following rules:
• Rule 1: If a job-dependent sender ID exists, this ID is used. Otherwise rule 2 applies.
• Rule 2: If the user-specific identifier (define in user administration) is defined for the user, this ID is
used. Otherwise rule 3 applies.
• Rule 3: The system tries to combine the ID from the default base identifier and the user-specific fax
extension (define in user administration). If the fax extension is unknown, rule 4 applies.
• Rule 4: The ID is created from the default base identifier and the default extension.
The following table display shows the settings on the Fax tab.
Setting
Default base identifier
Default extension
Fax server name
Call options tab Fax tab
Comments
Number entered in the fax header as the sender (according to rule 4).
Example: +49 40 23658
Default: blank
The base identifier is the number of the individual employees without the
extension.
In general, the base identifier consists of:
- Country code (in Germany +49)
- Area code without leading 0 (e.g. Berlin 30)
- External line code (e.g. 123)
- Node number (e.g. 9)
In this example, +49301239
When a fax is sent, the identifier consists of the base and extension of the
sender. If the sender does not have a fax extension, the default extension is
used.
When a fax is received, the identifier is always generated from the base
identifier and the extension dialed.
Default extension entered following the base number in the fax header as
the sender (see rule 4).
The default extension is always used if no extension is configured for a user.
Example: 100
Default: blank
Enter the name of the fax server. This server name is used for the
RFC-compliant fax mail sender address, i.e.,
fax=<SenderNumber>@<Faxservername>
If the fax mail sender address complies with RFC, the user can reply to a fax
mail directly.
This field is blank by default.
Setting up UMR
Edition: 1.1 03/08/2007 275