Information Of The Team Object; Information Of The Agent Group Object - Avaya Customer Interaction Express 1.0 User Manual

14 • Meet the Wallboard module

Information of the Team object

You can use the following team information for a display text.
Information Explanation
TSF Shows the Task Service Factor.
TSFTC. Shows the total number of calls for the Task Service Factor
calculation.
TSFTC+ Shows the total number of positive calls for the TSF calculation.

Information of the Agent group object

You can use the following agent group information for a display text.
Information Explanation
Signon ag. Shows the number of signed on agents.
Avail.ag.. Shows the number of available agents.
Act.ag. Shows the number of active agents.
RC Shows the number of calls via call distribution (routed calls).
ECRC Shows the number of conversations via call distribution.
ACW ag. Shows the number of agents in wrap-up.
FCWC ag. Shows the number of agents with mandatory job code.
Pause ag. Shows the number of agents on break.
Avg. Shows the average number of available agents.
Avail.ag.
Avg. act.ag. Shows the average number of active agents.
Avg. RC Shows the average number of calls via call distribution (routed
calls).
Avg. ECRC Shows the average number of conversations via call distribution.
Avg. ACW Shows the average number of agents in wrap-up.
ag.
Avg. FCWC Shows the average number of agents with mandatory job code.
ag.
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