Reply Address; Email Reply Address For Agents; Email Reply Address For Topics - Avaya Customer Interaction Express 1.0 User Manual

Reply address

You can set an address referring to agents or topics.

Email reply address for agents

You can enter the email reply address. You must enter the setting in the Email reply address field in the
agents configuration.
The email reply address is used by the UMR WebClient, when an agent drafts a new email.
If you do not configure an email address, the email address configured in the CIE UI is used.
Replies and forwarding
When replying and forwarding emails the UMR WebClient behaves as follows.
A check is carried out to determine whether the recipient of the original message belongs to a valid domain.
Valid domains are the domains used in the company.
• If this is the case, then this domain is used for the reply address for the email.
• If this is not the case, then the same process occurs as when writing a new email (does not take
place with the correct configuration of the domain).

Email reply address for topics

You can enter the email reply address. You must enter the setting in the Email reply address field in the
topic configuration.
If you are replying in the UMR WebClient as a topic or are forwarding an email, then the behavior is the
same as when replying and forwarding as an agent (see above).
Limitation
Creating a new message as a topic is not currently possible.
Setting up UMR
Edition: 1.1 03/08/2007 305