Toggle - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

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78 • Terms and elements of the IVR Editor

Toggle

Task
The Toggle element puts the active connection on hold and activates the
connection previously on hold (1
Toggle elements can have several input connectors.
Icons
The IVR Editor module uses the following icons for the Toggle element.
Icon in the catalog of elements Icon in the IVR script
Properties
For information on general element properties, see General properties of all
elements on page 25.
Exit connectors
Toggle elements have the following exit connectors.
Exit
Explanation
connecto
r
This exit connector (success) is used if the connection previously on hold
is the active connection again.
A
The A-exit connector (no active call) is used if there is no longer an active
connection (active subscriber hung up).
P
The P-exit connector (no passive call) is used if there is no longer a
passive connection (subscriber on hold hung up).
E
The E-exit connector (error) is used in all other cases where a connection
cannot be established.
Open exit connectors
In an IVR script you only have to connect the exit connectors Success and Error
with another element. All unassigned exit connectors are automatically routed to
the Error-exit connector.
Error-exit connector
Toggle elements have an Error-exit connector. A tooltip displays possible errors
at the Error-exit connector with error number and explanation.
st
-party initiated).
User Manual CIE 1.0 IVR-Editor

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