Glossary - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

Glossary

User Manual CIE 1.0 IVR-Editor
CIE
CIE stands for Customer Interaction Express.
Drag & Drop
This procedure is used to move elements within the IVR Editor. You select an
element and move it while keeping the left mouse button pressed. You can thus
e.g. move an IVR script to a certain folder.
DTMF
DTMF stands for Dual Tone Multi Frequency. With DTMF, digits are
transmitted as sounds of different frequencies.
IVR
IVR stands for Interactive Voice Response.
UMS
UMS stands for Unified Messaging System.
UNC
UNC stands for Universal Naming Convention. UNC is a convention for naming
files and other resources using two backslashes (\) to indicate that the resource is
located on a network computer. The syntax for UNC names is
\\SERVERNAME\ENABLENAME, whereby SERVERNAME stands for the
name of the server and ENABLENAME stands for the name of the enabled
resource. The UNC name of a directory of file can also contain the directory path
after the enable name. In this case, the following syntax applies:
\\SERVERNAME\ENABLENAME\DIRECTORYNAME\FILENAME.
Voice Control
Voice Control is an interactive language application.
Glossary • 157