Installing The Client Components; Important Information; Operating System; Do Not Replace Files Manually - Avaya Customer Interaction Express 1.0 User Manual

Installing the client components

Important information

Please observe the following notes before you start the installation.

Operating system

Please note that the following instructions describe the installation for the Microsoft® Windows XP
operating system.

Do not replace files manually

To ensure the version is updated, you must not manually replace files (such as EXE files). This causes
errors when you update a version. Once you change a version manually, you can no longer update it
automatically.
For further information, please refer to the following topics:
• "Refreshing views" on page 99
• "Changing the settings" on page 99
• "Uninstalling components" on page 99

Which client components are provided?

The Contact Center Client Package contains the following components.
• Base components
• License Client
• User Interface
• Update Client
• User Interface Locales

Client on CIE server

You can also install the client components on a CIE server. Use the User Interface only for the
configuration. If you are using Realtime Information and Reporting as clients on the CIE server, the
Processor performance is used unnecessarily for these features.
Installing the client components
Edition: 1.1 03/08/2007 85