Configuration In The Ui; Prerequisite; Configuring The Pbx Link - Avaya Customer Interaction Express 1.0 User Manual

Configuration in the UI

Prerequisite

To configure the settings in the call center, you must meet the following prerequisites.
• All processes are starting and running.
• The CIE UI application is started.
• You must be logged on as a Service user.

Configuring the PBX link

To configure the PBX link, follow these steps.
1. The Configuration module is open. Click the PBX tab.
2. Click Create. The PBX configuration dialog opens.
3. Enter a name for the PBX.
4. Enter an abbreviation. You can use 4 alphanumeric characters, maximum. We recommend entering
an abbreviation. The abbreviation is used to display the PBX at the agent's workstation.
5. You can enter a site.
6. Under Type, select Communication Manager.
7. Select version V3.1.
8. Enter the user name and password for the AES server.
9. Select Assign to CIE.
10. Click Edit... You can assign a name. Use the defaults.
11. Enter the host name of the PBX task server. If the PBX driver is not on the same PC as the PBX task
server, on the Properties tab configure the PBX driver name. You can determine the name when you
install the PBX driver or in the services.
12. Click the Assignment tab.
13. In the list on the right (Other applications), select [VEA] VEA.
14. Click <<<. The list on the left (Assigned applications) must contain the VEA.
15. Click OK.
16. Click External line.
144 User Manual CIE 1.0 System Administration
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