Saving And Enabling; Save; Enable - Avaya Customer Interaction Express 1.0 IVR-Editor User Manual

Saving and enabling

130 • Creating an IVR Script
Note the difference between saving and enablingand keep in mind that the
functions Save and Enable always refer to the active IVR script.

Save

When you save an IVR script, the active IVR script with the positions of its
elements is saved to the database. The Voice Control server does not yet receive
any information.
Proceed as follows to save an IVR script.
1. Select Save from the IVR Script menu or click
IVR script is saved.

Enable

When you enable an IVR script, the following procedures are carried out. You
cannot enable an empty IVR script.
•
It is checked that all compulsory exit connectors of elements are
connected.
•
It is checked that the IVR script contains a Start element.
•
It is checked that the elements contain the necessary settings.
•
It is checked that the IVR script contains an End element.
If the IVR script does not contain an End element the following
message is displayed. The IVR script name does not have an End
element! Do you still want to enable it? Enable the script with Yes
or change it with No.
•
The IVR script is saved to the database in XML format.
•
The Voice Control process is informed that a new IVR script is
available.
The IVR script is not enabled if an error occurs. The IVR script is not made
known to the Voice Control.
Proceed as follows to enable the active IVR script.
1. Select Enable from the IVR script menu or click
IVR script is enabled.
. The selected
. The selected
User Manual CIE 1.0 IVR-Editor