Configuring The Chap (Setting Up Topics And Queue Devices) - Avaya Customer Interaction Express 1.0 User Manual

Configuring the CHAP (setting up topics and queue devices)

Notes on charges
Note that the ringback tone is chargeable if a call from the route device of a CHAP is made to the queue
device of another CHAP since the call is transferred.
If a call from a topic is transferred to an agent, queue without an announcement or external destination by
the CHAP, the subscriber hears a ringback tone and the call is charged. We recommend creating the task
flow set to switch the call to the welcome announcement first. The welcome announcement informs the
subscriber that the call is chargeable.
Configure
VEA and CHAP Sync must be running. To configure the CHAP, follow these steps.
1. The Configuration module is open. Click the CHAP server tab. The CHAP process that is started is
displayed.
2. Click Edit. The Chap - Edit dialog opens.
3. You can check the host name. You do not need to make any more settings on this tab.
4. Click the CHAP adapter tab. There is one adapter, ACM-QSIG-IP-1.
5. Double-click ACM-QSIG-IP-1. The [CHAP Adapter] - Edit dialog opens.
6. Click the CHAP adapter line tab.
7. Click Create.
8. Enter the start number and end number of the tie line configured in the ACM.
9. Specify the number of channels. Enter the number of channels based on the expected call volume or
number of queue positions required (up to 255, the upper limit of channels/trunks in the ACM). You
need the corresponding licenses in the ACM (maximum administrated H.323 trunk).
10. Click the CHAP application resource tab.
11. Under Application name, select VEA.
12. Click Create.
Connecting to ACM (Avaya Communication Manager)
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Edition: 1.1 03/08/2007 147